Warrington, England, United Kingdom Hybrid / WFH Options
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such as PCs, laptops, routers, servers, and network switches. Recording support requests accurately in the service desk system and ensuring resolutions are achieved within SLA parameters. Maintaining precise internal and customer documentation in alignment with ISO 27001 and ISO 9001 standards. Liaising with third-party suppliers to guarantee service delivery. more »
client hardware * Experience of supporting updates and/or roll-outs for client applications and training of users as needed * Ability to work to SLA's & KPIs * Ability to prioritise and managing workload and projects * Ability to establish good working relationships with clients and customers Skills & Experience: * Experience with Active more »
relationships. Ensure all individual and team KPIs are met and coordinate with other departments to ensure internal processes and procedures are adhered to within SLA, therefore ensuring both our agency and contractor customers receive the absolute best level of service possible. Handling adhoc queries from key stakeholders in a timely more »
incidents from Client ticket system to Partners ticket system and vice versa Coordinate end to end with various parties for printer incident closure within SLA Printer Calls log analysis Printer availability report preparation and analysis Liaising with third Party suppliers and managing printer issues for resolution Day-to-day Management … unresolved calls to various application and infrastructure support teams Participate in enterprise application release/maintenance activities on request Closely monitor and meet ticket SLA targets Effective time/task management, as well as the ability to be flexible and creative on any given task Operating within a … as per agreed shift Rota Willingness to take on extra responsibility, as and when required Responsible for monitor and maintaining defined SLA’s Identify process improvement opportunities Handle contacts in a professional manner with utmost quality Work as a backup for other functional teams when necessary. Perform Quality analysis when more »
Scheduling Advisor The Role: As a Scheduling Advisor, you are the first person our clients contact when they have a request or incident that they need us to resolve. The voice of Integral, you are responsible for the management of more »
Helpdesk Advisor The Role: As a Helpdesk Advisor, you are the first person our clients contact when they have a request or incident that they need us to resolve. The voice of Integral, you are responsible for the management of more »
