queries through the HR helpdesk ticketing system. Pro-actively responding to queries, providing accurate information, and resolving issues in a timely manner within servicelevelagreement or escalating to HR Systems Manager when needed. Ensuring excellent customer experiences while assisting to and addressing user concerns. Troubleshooting and Issue Resolution: Investigating more »
through engaging with key stakeholders to understand and shape business requirements for the short and long term Ensure that services and key processes meet SLA, and quality standards and conform to compliance requirements Take a strategic angle to ensure that the approach to delivering services takes the best advantage of more »
provider(s), partners and customers. Take responsiblility for the development and maintenance of our Service Operations processes and work colleagues to ensure contractual obligations (SLA, KPI, etc) can be operationally monitored via systems and data. Planned & unplanned (emergency) change Configuration management of systems; Incident and Problem Management; Collaborating with our more »
closely with the cross-functional team to ensure customer questions and concerns are addressed in a timely manner and in line with their ServiceLevelAgreement and 4GLOBALS core values. Responsibilities include, but not limited to: Manage the implementation of 4GLOBALS web-based solution to the customer including onboarding, training more »
and procedures are in place and followed Collaborate with other Service Delivery Managers to ensure solutions are developed to improve business performance (KPI and SLA performance) Act as the key contact for the relevant OpCo, ensuring effective service review meetings covering performance, service improvements, quality and processes Work closely with more »
ownership for all incidents and requests Be pro-active in your contact with suppliers including escalations when necessary Ensure timely call resolution to achieve SLA's Responsible for ensuring that excellent customer service is provided consistently, by following up actions in a timely manner, providing regular customer updates and meeting … ability to influence and deliver first time fixes therefore increasing field engineering efficiency. Dispatching the appropriate engineer to resolve failures taking into account the SLA priority, and skill set of engineers in each case. Who you are: If you have a background in customer service, are pro-active and enjoy more »
Technical Estimator (HVAC) £60,000-65,000 + 33 days holiday + Pension + Overtime + Ongoing Training + Progression Twickenham, London Are you a Service Engineer with a passion for figures looking to come off the tools into an more »
