9 Contract SLA Jobs in the West Midlands

such ICT equipment conforms to the appropriate safety standards ** As part of the server team, you will ensure support requests are handled within agreed SLA timeframes and followed ITIL framework best practices. ** Utilising resources effectively and efficiently to achieve a quality service for the organisation ** Support and supervise more junior more »

configuring SQL *Knowledge of a help desk system and managing service requests/incidents/problems *Respond to users within set service level agreements (SLA's) and operating level agreements (OLA's) *Establish good working relationships with clients and project teams *Customer communication skills, both verbal and written *Provide politically more »

Areas: 1. Provide technical assistance to the Information Department to help ensure that the Trusts Data Warehouse and its processes fully support Contracting/SLA reporting requirements including Payment by Results (PbR) and SUS data submissions. 2. To respond to queries regarding data integrity within the departments Data Warehouse and more »

configuring SQL Knowledge of a help desk system and managing service requests/incidents/problems Respond to users within set service level agreements (SLA's) and operating level agreements (OLA's) Establish good working relationships with clients and project teams Customer communication skills, both verbal and written Provide politically more »

configuring SQL Knowledge of a help desk system and managing service requests/incidents/problems Respond to users within set service level agreements (SLA's) and operating level agreements (OLA's) Establish good working relationships with clients and project teams Customer communication skills, both verbal and written Provide politically more »

configuring SQL Knowledge of a help desk system and managing service requests/incidents/problems Respond to users within set service level agreements (SLA's) and operating level agreements (OLA's) Establish good working relationships with clients and project teams Customer communication skills, both verbal and written Provide politically more »

and requirements of those areas. Ensure that third party support is handed over to the operational support teams with clear escalation along with service level agreement pathways and documents. Demonstrate a high ability in using a range of Microsoft Office tools. Act in professional manner with members of the public more »

IT Hardware and Software specifications in line with the business needs, including a technical view on upcoming technology. Experience of managing 3rd party vendors, SLA management, invoicing, and billing queries Self-driven with the ability to identify and drive their own objectives and initiatives with minimum of guidance. Possess the more »

details into an in-house system, providing and tracking o work on a regular basis understanding of the status of the work and ensure SLA's are met. Liaise with wider team members to ensure the best resolution, consistent with the contract. Liaise with relevant Contract staff and subcontractors in … CAFM (Maximo) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's To support the planned maintenance programme by scheduling activities for engineers, sub-contractors and site managers. Qualifications and Key Skills: 3 GCSEs at grade more »