1 to 25 of 47 Permanent SLA Jobs in the West Midlands

Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk more »

and processing of specific purchasing categories such as IT, telecoms & capex Delegate expense for warehouse colleagues and drivers Complete workflow tasks inline with agreed SLA'S and processes What our client is looking for in you: - Strong financial background - numerate and financially aware - Effective communication - Motivated - Analytical skills - Experienced user more »

GISP Provideexpert second-line support to IT users in line with agreed SLAs Investigateincidents and identifies and mobilises resources required to aid resolution, escalates SLA breaches Actas a Subject Matter Expert in the Change Management process Provide vendor liaison to support service delivery to agreed SLAs Supportthe incident root cause more »

training and guidance to the IT Systems Access Analysts.the creation and maintenance of procedures and system documentation.Requests are completed within agreed Service Levels Agreements (SLA’s).in project work and organise workload according to agreed project plans.and manage Team Workload including other systems access tasks as required.strong people managements skills more »

technical issues Overseeing remote monitoring tickets Researching and identifying solutions to software and hardware issues Prioritizing and managing open tickets, monitoring responses, and upcoming SLA events Following up with clients to ensure their IT systems are fully functional after troubleshooting Ensuring customer processes and documentation are kept up to date more »

information relating to an incident. Proactive problem management is an added advantage.Track the incidents/service requests/problem tickets to ensure resolution within SLA, escalate the unresolved incidents/problems as per the escalation mechanism, analyze the ticket trend and provide reports with improvement actions, create basic documents and more »

and to monitor utilisation and performance. Maintaining data to demonstrate the future pipeline of work including both existing and pending projects. Develop a service level agreement that will meet the user group expectations through establishing key performance indicators which will measure staff performance. Develop and maintain effective user relations both more »

the business. Managing services both on-premises and within cloud technologies.Digital Support Tasks:Responding to requests and incidents with professionalism and timeliness to meet SLA objectives of the department.Solving technically complex challenges through use of knowledge and working with support teams.Working with third party vendors and suppliers to deliver cohesive more »

queries through the HR helpdesk ticketing system. Pro-actively responding to queries, providing accurate information, and resolving issues in a timely manner within service level agreement or escalating to HR Systems Manager when needed. Troubleshooting and Issue Resolution: Investigating and troubleshooting technical issues relating to the HR System; collaborating with more »

our field. Our work stands out from the crowd. Offering exceptional 24/7 support based in the UK, resolute Account Managers and unrivalled SLA guarantees on a wide range of our solutions, we are a trusted supplier of voice, data, cloud, security, and mobile solutions to thousands of businesses more »

to assist a small internal ICT team with the delivery and management of key supplier relationships for material ICT Contracts and Service Level Agreements (SLA’s) to enable good services to be provided to ICT users.The post holder will take a lead role in managing ICT supplier performance and to more »

standards referrals To work closely with the connected departments to help address any issues and ensure any operational actions are completed within the agreed SLA To manage and respond to internal and external queries relating to compliance. To complete regular reviews on compliance of providers and action any for offboarding more »

the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement more »

queries through the HR helpdesk ticketing system. Pro-actively responding to queries, providing accurate information, and resolving issues in a timely manner within service level agreement or escalating to HR Systems Manager when needed. Troubleshooting and Issue Resolution: Investigating and troubleshooting technical issues relating to the HR System; collaborating with more »

potentials or post-market potentials in the respective operational management/service contracts and areas. Developing and manage change requests Compliance with customer-related SLA parameters, action plans to address issues. Monthly Service Reports - oversee data collection & inputs from service managers such ach Incident and Problem managers. Provide report commentary more »

to assist a small internal ICT team with the delivery and management of key supplier relationships for material ICT Contracts and Service Level Agreements (SLA’s) to enable good services to be provided to ICT users. The post holder will take a lead role in managing ICT supplier performance and more »

As a Service Desk Engineer you will take end to end ownership for incidents and ensure our employees have sufficient equipment and resources to perform their roles. We are a technical Service Desk and our goal is to ensure that more »

A large national FM and maintenance company are looking for an experienced Multi skilled maintenance engineer-electrical biased to be based near to few Static Site in Evesham. This is a fantastic role for the right person to join an more »

role in our day-to-day UK support operations, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards. As a site support engineer, you will become an integral part of our customer more »

configuring SQL Knowledge of a help desk system and managing service requests/incidents/problems Respond to users within set service level agreements (SLA’s) and operating level agreements (OLA’s) Establish good working relationships with clients and project teams Customer communication skills, both verbal and written Provide politically more »

the Client Services Director in the running of this key client account Chase clients for answers and push them along on Service Level Agreements (SLA), promises, call notes, and actions. Push quotes and estimations through the studio promptly to ensure timely progress. Qualities that will help you smash it; Technically more »

that you would not normally have access to in any other MSP. You'll be asked to uphold the high standards defined by the SLA, whilst also having the opportunity to grow and develop you craft in a business that will support you and push you to be the best more »

relating to an incident. Proactive problem management is an added advantage. Track the incidents/service requests/problem tickets to ensure resolution within SLA, escalate the unresolved incidents/problems as per the escalation mechanism, analyze the ticket trend and provide reports with improvement actions, create basic documents and more »

configuring SQL Knowledge of a help desk system and managing service requests/incidents/problems Respond to users within set service level agreements (SLA's) and operating level agreements (OLA's) Establish good working relationships with clients and project teams Customer communication skills, both verbal and written Provide politically more »

Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. Additional information Location: This role can be delivered in a hybrid nature from one more »