Crawley, England, United Kingdom Hybrid / WFH Options
Better Days Recruitment
role is to also support and lead a small IT support team around the service and ensure the team are adhering to workloads and SLA’s, always providing a high level of service. You will enjoy mentoring, coaching and on occasions providing basic level end user training to internal team more »
trends through collaboration with the performance manager including complaints and compliance related issues arising from issues in Delivery Units or with couriers line with SLA's. Ensure a timely response to any requests from the central CX team where you can support on the ground to find a parcel. Conduct more »
Engineering teams to define new data sources and integrate them into the CRM systems Provide regular CRM and ROI reporting Set out measurable lead SLA metrics for commercial teams and provide detailed monthly reporting Candidate Requirements 5 years’ experience working in a similar role for a company that has a more »
