Service Desk Technician
Newcastle Emlyn, Wales, United Kingdom
BCC IT
1st and some 2nd line): · Respond to user queries via phone, e-mail, and chat application. · Troubleshoot hardware and software issues. · Ensure prompt and SLA-compliant resolution of technical issues. · Keep users informed about issue resolution. Escalation Technician (generally 2nd and 3rd lines): · Handle complex technical escalations. · Collaborate with cross more »
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