12 Permanent SLA Jobs in West Yorkshire

across the monitored estate. The day-to-day focus of the SDM is to ensure that the services are managed and meet the agreed SLA targets, KPIs and that detection content remains optimised for the environment. The strategic focus of the SDM is defining and delivering service and monitoring improvements more »

and completeness of assigned work content. Escalate issues to the leadership team when necessary. Plan and manage time and work to contribute to overall SLA compliance. How you will succeed: Regular one-to-one progress reviews with your line manager. Consistent production of high-quality documents and files. Collaboration with more »

Experience in troubleshooting technical problems in a methodical manner arriving promptly at a solid conclusion. An eye for detail, preventing any tickets from breaching SLA’s and the tenacity to ensure others adhere to processes. A willingness to learn and not be afraid to get involved in unfamiliar areas of more »

You will be working on a busy and active service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's. You will be supporting a key long-term partner as they go through a digital transformation with new and interesting services more »

advice and expert knowledge over phone, email, chat and web channels Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets Communicate clearly and effectively both internally and externally Accurately record all customer contact and outcomes within designated software Escalate … calls or cases in a timely and appropriate manner in line with SLA’s in place, documenting enhancements to drive continuous improvements At all times adhere to the working processes and procedures for the department and of Solera Contribute to and maintain knowledge base articles and documents Take responsibility for more »

advice and expert knowledge over phone, email, chat and web channels Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets Communicate clearly and effectively both internally and externally Accurately record all customer contact and outcomes within designated software Escalate … calls or cases in a timely and appropriate manner in line with SLA’s in place, documenting enhancements to drive continuous improvements At all times adhere to the working processes and procedures for the department and of Solera Contribute to and maintain knowledge base articles and documents Take responsibility for more »

advice and expert knowledge over phone, email, chat and web channels Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets Communicate clearly and effectively both internally and externally Accurately record all customer contact and outcomes within designated software Escalate … calls or cases in a timely and appropriate manner in line with SLA’s in place, documenting enhancements to drive continuous improvements At all times adhere to the working processes and procedures for the department and of Solera Contribute to and maintain knowledge base articles and documents Take responsibility for more »

poor/late methods of updating records from our data providers. Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets. Communicate clearly and effectively both internally and externally. Accurately record all customer contact and outcomes within designated software. Monitor more »

Customer’ point of contact, He will be accountable for compliance with customer policies. · Work with Service providers and make sure that they adhere to SLA and Service provider tech provide support to Client. · Partner with Service desk and UX command center team. · Collaborates with Customer to align with processes and … ensure SLA adherence. · Manage and lead Field service technicians for Dedicated and Dispatch sites. · Contribute, participate in lead account review meetings with Client leadership within a mutually agreed upon cadence. · Manage Deskside/Field Service technical support to client devices and coordinate with UX command center team for maintenance and more »

You will also manage the life cycle of the call, resolving technical issues or escalating to the appropriate team to ensure service level agreements (SLA's) and key performance indicators (KPI's) are met. Your responsibilities will include monitoring customers' accounts to proactively managing incidents, receive high volumes of in … bound telephone calls within required SLA's, whilst providing a professional and friendly service and logging calls on in house software. Training will be provided, and resources are available to assist with customer queries but you will need to have IT and technical understanding to apply and you must have more »

Customer’ point of contact, He will be accountable for compliance with customer policies. Work with Service providers and make sure that they adhere to SLA and Service provider tech provide support to Client. Partner with Service desk and UX command center team. Collaborates with Customer to align with processes and … ensure SLA adherence. Manage and lead Field service technicians for Dedicated and Dispatch sites. Contribute, participate in lead account review meetings with Client leadership within a mutually agreed upon cadence. Manage Deskside/Field Service technical support to client devices and coordinate with UX command center team for maintenance and more »

Customer’ point of contact, He will be accountable for compliance with customer policies. Work with Service providers and make sure that they adhere to SLA and Service provider tech provide support to Client. Partner with Service desk and UX command center team. Collaborates with Customer to align with processes and … ensure SLA adherence. Manage and lead Field service technicians for Dedicated and Dispatch sites. Contribute, participate in lead account review meetings with Client leadership within a mutually agreed upon cadence. Manage Deskside/Field Service technical support to client devices and coordinate with UX command center team for maintenance and more »