2 Temporary SLA Jobs in Yorkshire

Duties will include: Understand client service level agreements including budgets and rates. Plan/co-ordinate/allocate engineer workload in line with client SLA's & KPIs ensuring non-productive time is kept to a minimum. Liaise with client sites and record access arrangements. Escalate access issues or problems. Plan more »

will be working on a busy and active IT service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's. You will be supporting a key long-term partner as they go through a digital transformation with new and interesting services more »