1 to 25 of 30 SLA Jobs in Yorkshire

condition and maintain accurate maintenance records. Ensure financial controls and departmental systems and processes are followed. Engineering Manager Key Responsibilities: Evaluate contractor performance against SLA's, conduct regular contractor reviews with detailed records of meetings. Effectively manage resources for the repair and maintenance of site services, buildings and contract machinery. more »

e.g. tablets and smartphones running iOS and Android OS Attending site to provide support and installations Managing individual ticket queues, ensuring timely closure within SLA, and providing updates through customer communications. Ensure the correct categorisation of each ticket and update throughout the lifecycle of the ticket Escalating unresolved tickets to more »

closely with Engineering teams to maximise uptime and performance through robust design and delivery standards. Feeding into the process of defining, evolving and tracking SLA, SLO and SLIs. Management and evolution of infrastructure. Including component and configuration. Working alongside the Service Management team to ensure alignment on Change, Problem and more »

help and support others Good knowledge about sales procedures and merchant services Ability to achieve KPI's Ability achieve high customer satisfaction and maintain SLA's Fast learner and passion for sales more »

with group sales and the customer experience teams to support account growth. Drive innovation and value-added activity for our customers. Ensure that operational SLA’s and targets are met to support the delivery of our services. Work with the project team on the transition of new services from project more »

customer’s infrastructure and deals with Issues that are critical to their Business. The ITSM Quality Team works with the technical teams to monitor SLA performance, manage incident quality and compliance, change process, patching co-ordination and scheduling, problem identification and management, knowledge management and service reporting. The ITSM Service … to the Customer Experience Management teams. Help develop strong processes so that in scope areas are managed and measured to meaningful KPI’s and SLA’s. Technical Competencies: Whilst not a technical role, a basic high level understanding of the technologies supported by the Service Operations Centre would be an … the ability to work under pressure, engage with technical teams and manage Customer experience. Experience of managing a small team and mentoring staff Understanding SLA and KPI measures and the relationship to customer satisfaction Excellent communication, teamwork and interpersonal skills. Understanding of the importance of Knowledge management Ability to create more »

advice and expert knowledge over phone, email, chat and web channels Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets Communicate clearly and effectively both internally and externally Accurately record all customer contact and outcomes within designated software Escalate … calls or cases in a timely and appropriate manner in line with SLA’s in place, documenting enhancements to drive continuous improvements At all times adhere to the working processes and procedures for the department and of Solera Contribute to and maintain knowledge base articles and documents Take responsibility for more »

Customer’ point of contact, He will be accountable for compliance with customer policies. Work with Service providers and make sure that they adhere to SLA and Service provider tech provide support to Client. Partner with Service desk and UX command center team. Collaborates with Customer to align with processes and … ensure SLA adherence. Manage and lead Field service technicians for Dedicated and Dispatch sites. Contribute, participate in lead account review meetings with Client leadership within a mutually agreed upon cadence. Manage Deskside/Field Service technical support to client devices and coordinate with UX command center team for maintenance and more »

Customer’ point of contact, He will be accountable for compliance with customer policies. · Work with Service providers and make sure that they adhere to SLA and Service provider tech provide support to Client. · Partner with Service desk and UX command center team. · Collaborates with Customer to align with processes and … ensure SLA adherence. · Manage and lead Field service technicians for Dedicated and Dispatch sites. · Contribute, participate in lead account review meetings with Client leadership within a mutually agreed upon cadence. · Manage Deskside/Field Service technical support to client devices and coordinate with UX command center team for maintenance and more »

Customer’ point of contact, He will be accountable for compliance with customer policies. Work with Service providers and make sure that they adhere to SLA and Service provider tech provide support to Client. Partner with Service desk and UX command center team. Collaborates with Customer to align with processes and … ensure SLA adherence. Manage and lead Field service technicians for Dedicated and Dispatch sites. Contribute, participate in lead account review meetings with Client leadership within a mutually agreed upon cadence. Manage Deskside/Field Service technical support to client devices and coordinate with UX command center team for maintenance and more »

team directly, handing over to the next Team leader and more importantly, individuals across the wider technical team. Position Responsibilities: Manage Incidents & Requests ensuring SLA Performance against KPIs. Ensure accurate and up to date information is recorded against all tickets. Ensure daily checks are performed correctly and in a timely more »

SLA. The Technical Support Engineer role will be based out of Middlesborough with the role focused on supporting the Healthcare users in line with SLA, onsite support and project work this is to ensure system availability is maintained in line with defined service level agreements (SLAs) and project timelines. The more »

SLA. The Technical Support Engineer role will be based out of Middlesborough with the role focused on supporting the Healthcare users in line with SLA, onsite support and project work this is to ensure system availability is maintained in line with defined service level agreements (SLAs) and project timelines. The more »

permanent basis. Within this role, you will be responsible for 2nd & 3rd Line Responsibilities along with helping the core infrastructure platforms whilst maintaining operational SLA’s across the business. This role is more of a project delivery role as you would be spending most of your time on projects for more »

You will be working on a busy and active service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's. You will be supporting a key long-term partner as they go through a digital transformation with new and interesting services more »

a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. A deep understanding of ITIL, SLA management, strong networking, and Microsoft hybrid solutions is required. You will have a strong technical background in infrastructure services and be proficient in networking, cloud … Autopilot. Experience in end-user computing support and cybersecurity best practices. Proven leadership skills and effective team management. Monitor system performance, optimize, and ensure SLA adherence. Respond to escalated issues promptly and implement service improvements. Stay updated with emerging technologies. Cisco CCNP or CCNA certification. Fortinet Certified. Microsoft Azure certifications. more »

across the monitored estate. The day-to-day focus of the SDM is to ensure that the services are managed and meet the agreed SLA targets, KPIs and that detection content remains optimised for the environment. The strategic focus of the SDM is defining and delivering service and monitoring improvements more »

and documenting procedures for SOC. Prepare reports, summaries, and other forms of communication that may be both internal and client facing. Ensure compliance to SLA, process adherence and process improvisation to achieve operational objectives Malware analysis and other attack analysis to extract indicators of compromise. Perform data security event correlation more »

advice and expert knowledge over phone, email, chat and web channels Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets Communicate clearly and effectively both internally and externally Accurately record all customer contact and outcomes within designated software Escalate … calls or cases in a timely and appropriate manner in line with SLA’s in place, documenting enhancements to drive continuous improvements At all times adhere to the working processes and procedures for the department and of Solera Contribute to and maintain knowledge base articles and documents Take responsibility for more »

poor/late methods of updating records from our data providers. Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets. Communicate clearly and effectively both internally and externally. Accurately record all customer contact and outcomes within designated software. Monitor more »

advice and expert knowledge over phone, email, chat and web channels Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets Communicate clearly and effectively both internally and externally Accurately record all customer contact and outcomes within designated software Escalate … calls or cases in a timely and appropriate manner in line with SLA’s in place, documenting enhancements to drive continuous improvements At all times adhere to the working processes and procedures for the department and of Solera Contribute to and maintain knowledge base articles and documents Take responsibility for more »

Experience in troubleshooting technical problems in a methodical manner arriving promptly at a solid conclusion. An eye for detail, preventing any tickets from breaching SLA’s and the tenacity to ensure others adhere to processes. A willingness to learn and not be afraid to get involved in unfamiliar areas of more »

a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. A deep understanding of ITIL, SLA management, strong networking, and Microsoft hybrid solutions is required. You will have a strong technical background in infrastructure services, proficient in networking, cloud computing, and … Autopilot. Experience in end-user computing support and cybersecurity best practices. Proven leadership skills, and effective team management. Monitor system performance, optimize, and ensure SLA adherence. Respond to escalated issues promptly, and implement service improvements. Stay updated with emerging technologies. Cisco CCNP or CCNA certification. Fortinet Certified. Microsoft Azure certifications. more »

supporting a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. Deep understanding of ITIL, SLA management, strong networking, and Microsoft hybrid solutions is required. You will have a strong technical background in infrastructure services, proficient in networking, cloud computing, and … Autopilot. Experience in end-user computing support and cybersecurity best practices. Proven leadership skills, and effective team management. Monitor system performance, optimize, and ensure SLA adherence. Respond to escalated issues promptly, and implement service improvements. Stay updated with emerging technologies. Cisco CCNP or CCNA certification. Fortinet Certified. Microsoft Azure certifications. more »

a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. A deep understanding of ITIL, SLA management, vital networking, and Microsoft hybrid solutions is required. You will have a strong technical background in infrastructure services, proficient in networking, cloud computing, and … Autopilot. Experience in end-user computing support and cybersecurity best practices. Proven leadership skills and effective team management. Monitor system performance, optimize, and ensure SLA adherence. Respond to escalated issues promptly and implement service improvements. Stay updated with emerging technologies. Cisco CCNP or CCNA certification. Fortinet Certified. Microsoft Azure certifications. more »