1 to 25 of 637 Permanent SLA Jobs

solved or escalated to the correct members of the IT team. You will be required to be aware of and stick to the Service Level Agreement and ensure that you do all in your power to meet these service levels. The successful IT Service Delivery Engineer will have experience in more »

as part of a wider team across the business. A 'can do' attitude and be able to work within the timescales set through the SLA's. The ability to design and provide solutions to a wide range of complex problems. A passion for the environment and being a force for more »

role in our day-to-day UK support operations, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards. As a site support engineer, you will become an integral part of our customer more »

a blue chip organisation in Portsmouth on a permanent basis. This Role will be site based, with occasional shifts based remotely. Due to company SLA's, candidates must live within one hour travel time of Portsmouth. Due to the nature of the end client, there is a requirement for financial more »

the 2nd Line team; To maintain a high degree of customer service for all support queries and adhere to all service; management principles and SLA; To arrange for external technical support where problems cannot be resolved in house; Maintain a log of any software or hardware problems detected; To take more »

ability to work on your own initiative without supervision whilst contributing and participating to the team. Ability to manage workload and time according to SLA’s Good attention to detail and investigation skills Resourceful, energetic, and enthusiastic, prepared to go the “extra mile”. OTHER REQUIREMENTS SPECIFIC TO THE JOB more »

ensuring customer satisfaction, and addressing inquiries promptly in line with Service Level Agreements and core values. Responsibilities: Ensure consistent achievement of Service Level Agreement (SLA) targets. Manage the Tech Support team to align with SLA targets and improve workflow. Identify and communicate areas for improvement via the Daily Support Dashboard more »

You will be supporting and assisting all service desk enquiries as they are called in with aim of resolving them first time within tight SLA’s. Ket skills: Answering first line support calls and logging into ticketing system. Responding to support calls to ensure customer satisfaction. Troubleshooting issues in the more »

and to monitor utilisation and performance. Maintaining data to demonstrate the future pipeline of work including both existing and pending projects. Develop a service level agreement that will meet the user group expectations through establishing key performance indicators which will measure staff performance. Develop and maintain effective user relations both more »

of position: Plan or carryout Planned Preventative Maintenance activities and first line Break Down response, to the Mechanical & Electrical plant, equipment and systems within SLA’s/KPI’s Plan or assist specialist sub-contractors during routine site visits as directed Ensure correct working procedures are being adhered to via more »

poor/late methods of updating records from our data providers. Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets. Communicate clearly and effectively both internally and externally. Accurately record all customer contact and outcomes within designated software. Monitor more »

the role. You must also have demonstrable experience in leading, developing and managing teams to deliver high quality services in an environment with stringent SLA's and payment mechanism. Fostering a positive and collaborative work environment, and ensuring the team's performance meets or exceeds expectations Since 1987, Mitie's more »

Aged Ticket, Shift-left, reassignment reduction, Incident coordination etc.) to realise maximum benefit. Advise, provide guidance and direction of Service Delivery and MI Management SLA’s, OLAs etc. to support the operational objectives of existing and new service delivery. Own Process Improvement protocols post-major incidents and ensure process uplift more »

technical consultant, you will be working as part of a dedicated team to deliver reactive support to ensure compliance with a strict SLA (Service Level Agreement) associated with the contract. The tasks will include (but not limited to): The primary role is to carry out the troubleshooting of hardware and more »

cascade new software and configuration settings into the live network safely Provide regular traffic, network performance and test reports to Business Unit teams and SLA reports analysis Perform preventive maintenance and maintain H/W availability for all redundancy schemes Actively participate in RDT functionality by implementing Change Requests and more »

What you'll be doing: Overseeing the collation and the timely delivery of data to clients and consultants, ensuring services are delivered within agreed SLA guidelines, and in compliance with relevant regulatory guidelines and industry standards Developing a good standard of Investment Management technical knowledge and an understanding of LGIM more »

inventory data. Work closely with the PC/SWCs to maintain stock levels, including stock in field with local facilities and ensure compliance to SLA’s. Ensure supplier & PC/SWC audits are conducted in line with the MBNL policy and that the PC/SWCs are adhering to processes more »

engineers are undertaking work tasks as directed and with suitable H&S awareness/implementation. Ensure awareness and compliance to the contractual KPIs/SLA’s. Ensure the Computer Maintenance system, e.g. Maximo, Concept, etc is kept up to date and that PPM and reactive tickets are closed out with more »

Job title: Administrator Location: Manchester (On-Site) Contract length: 6 months initial contract Working hours: Monday - Friday; 08:30-16:30 Pay rate: £14.59 per hour Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services is currently seeking an more »

issues effectively. Contribute insights to the bank's strategic projects, including Head Office integration, and lead the migration of applications and systems to reduce SLA dependency. Support and advocate for the continuous deployment model initiative, identifying and implementing performance improvements, decommissioning obsolete applications, and driving measurable solutions for stability and more »

Engineering teams to define new data sources and integrate them into the CRM systems Provide regular CRM and ROI reporting Set out measurable lead SLA metrics for commercial teams and provide detailed monthly reporting Candidate Requirements 5 years’ experience working in a similar role for a company that has a more »

policies, processes and procedures. Manage and drive the progression of high priority and escalated incidents - with focus on proactive stakeholder communication, technical progression and SLA adherence Facilitate root cause analysis of problem records using a variety of techniques Use data, reporting and trending to identify areas of repeating incidents to more »

technical issues Overseeing remote monitoring tickets Researching and identifying solutions to software and hardware issues Prioritizing and managing open tickets, monitoring responses, and upcoming SLA events Following up with clients to ensure their IT systems are fully functional after troubleshooting Ensuring customer processes and documentation are kept up to date more »

a crucial role in liaising between our Hire Fleet and Production teams to ensure the seamless availability and delivery of hire bikes within our SLA parameters. This position requires someone who is proactive, detail-oriented, and capable of working in a fast-paced environment. As our client base grows we more »

Ensure best practice customer initiatives are adopted and applied Provide exceptional customer service to internal and external customers within Group guidelines, regulatory obligations and SLA’s Ensure all confidential information is handled in accordance with Group and partner protocols and procedures Ensure high levels of customer relationship management are maintained more »