76 to 100 of 627 SLA Jobs

confident manner demonstrating excellent internal and external customer communication skills • Achieve high levels of customer satisfaction • Author processes and working instructions • Work within challenging SLA’s and follow escalation paths to the leadership team and product specialists promptly when required • Represent the 3rd line team from a Linux perspective in more »

if suspicious activity apparent during the review of a referral submit a Suspicious Activity Report (SAR). Manage compliance alerts and cases within the SLA’s and timeframes required. Monitor the compliance of business operations with AML regulations including training statistics and error rates. Identify, review and escalate any potential more »

proactively and highlight with Customer & Service Providers for timely mitigation Ensure performance reports are published, analyze the root cause of performance shortfalls against committed SLA performance targets and tracked KPIs to initiate improvements Setup required Governance to ensure process & operations performance is reviewed at various levels e.g. Operations resources, Process more »

business. Managing services both on-premises and within cloud technologies. Digital Support Tasks: Responding to requests and incidents with professionalism and timeliness to meet SLA objectives of the department. Solving technically complex challenges through use of knowledge and working with support teams. Working with third party vendors and suppliers to more »

customer needs and ensuring that they are met. Handles customer-relations problems promptly and appropriately. To ensure all calls are resolved within the agreed SLA, ensuring calls are escalated when required and customers are updated, until the call is resolved and closed. The ability to communicate at all levels both more »

are captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such more »

the best level of customer service and support. • Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. • Work proactively with call allocators to ensure SLA’s are met in the most economic way. • Have a solid understanding of customers SLA requirement more »

team directly, handing over to the next Team leader and more importantly, individuals across the wider technical team. Position Responsibilities: Manage Incidents & Requests ensuring SLA Performance against KPIs. • Ensure accurate and up to date information is recorded against all tickets. • Ensure daily checks are performed correctly and in a timely more »

1st/2nd line phone support, but also office based desk side support. You will be required to answer and log all calls (within SLA), and provide assistance, support and troubleshooting, aiming for First Contact resolution wherever possible and escalating to the appropriate team when necessary. You will be expected more »

a timely manner. Main responsibilities: Work as part of the service desk support team to handle calls and tickets in line with agreed customer SLA’s. Recording of solutions to client issues through our service desk ticketing systems and knowledge base. Ensure customer system documentation is updated to reflect any more »

actions are aligned with the broader strategy. Operate, improve, and build ITIL-based processes, including Change Management, Incident Management, Problem Management, Configuration Management, Reporting, SLA Management, etc. Ensure the appropriate oversight, direction, running and reporting of the functions to maintain effective IT supplier (internal/external) management, service assurance, service more »

a blue chip organisation in Portsmouth on a permanent basis. This Role will be site based, with occasional shifts based remotely. Due to company SLA's, candidates must live within one hour travel time of Portsmouth. Due to the nature of the end client, there is a requirement for financial more »

of the key vendors across the Cloud- Azure, GCP, and AWS. Kubernetes & troubleshooting, managed services like AKS Using your SRE Attitude (understanding SLI, SLO & SLA) Container Image Management & Security like Aquasec Code Quality & repository Management like SonarQube & NexusQ Service Mesh (Istio) traffic shaping, canary, blue/green & usage of envoy more »

tracking and resolution of issues by 3rd line support (internal and 3rd parties) Understand the level of service and availability associated with each system (SLA’s) and strive to achieve this Ensure releases and changes are adequately managed, are correctly documented and have a sufficient roll back plan. Develop production more »

assistance on key projects for customers The Candidate: Previous experience of providing technical IT support utilising D365 Experience of managing a ticket queue, ensuring SLA’s are met in all instances Excellent customer service skills Experience working with Azure DevOps is advantageous Proactive professional who enjoys delivering excellent customer service more »

and written communication. Analytical critical thinking and problems solving skills and able to understand users concerns and problems. Ensure service up time to agreed SLA’s and Business Continuity Respond quickly and efficiently to incidents and high priority requirements. Monthly reporting to Head of Digital & Technology on progress against objectives more »

offshore and onshore teams to provide efficient and timely resolution of the Incidents. Update and act on the Incidents, Problems and changes within agreed SLA and document the KEDB & Runbooks from time to time. Analyse all business processes and ensure compliance to all controlled processes according to business requirement. Provide more »

You will lead on the supplier relationship management across Digital and Data Services. Develop strategic relationship with key vendors and ensuring delivery meats agreed SLA, milestone, and road map. You will maintain DDS contract register and review all IT contracts and analyse spend across the Council. Influencing stakeholders and suppliers more »

payroll inputs and checks To co-ordinate the regular payroll feeds to the Payroll system To provide a high quality payroll output within agreed SLA’s & KPI’s To be a readily accessible specialist on payroll topics within TCS HRO To keep abreast of payroll legislative requirements and best practices more »

execution of BPO migrations. Establish performance metrics and ensure contractual service levels are met, including SLAs measuring timeliness, quality, productivity, and customer experience. Monitor SLA performance and provide updates to management in Europe Operations. Assist in maintaining strong relationships with BPO vendor partners. Address and resolve reported issues promptly and more »

with the customer wholesale team to organise and control orders for bookings customers, managing the planning and execution of orders to meet the agreed SLA’s, ensuring the operation are fully briefed on the priorities and requirements for each customer 13. Responsible for maintaining the process flows and SOP’s … stock file integrity across the operation and contracts ensuring that any exposure to EBITDA is captured and escalated accordingly 19. Ensure that the outbound SLA, for all types of customer, is achieved by delivering prioritised work to the operational team with sufficient notice to dispatch to the required dates 20. … to mitigate exposure Management of inbound deliveries through the bookings process, ensuring an effective spread of work to support the delivery of the inbound SLA Ensure the daily workload of the outbound operation is produced in the appropriate priority to enable to completion of all orders within SLA, including the more »

of house platforms by using initiative to provide business solutions, ensuring effective communication of status and progress to all customers in line with agreed SLA’s Carry out necessary admin and tasks to ensure continued reliable operation of all IT systems Assist in developing procedures for continuous improvement of processes more »

Make an Impact: Lead, develop and support the frontline SOC team Set goals, develop action plans for service growth and areas of opportunity Maintain SLA compliance Facilitate team meetings and ensure communication is shared with urgency Conduct meetings with Service Delivery Manager and staff Collaborate, facilitate and observe team meetings more »

incidents/service requests within ticketing system. Own incidents/service requests or escalate to 2nd/3rd line support where necessary. Work to SLA thresholds for all incidents/service requests. Dedicated to meeting the expectations and requirements of internal and external customers Establishes and maintains effective relationships with more »

install contact with customers you will be required to, · Manage multiple customer projects at any one time, ensuring a timely delivery in line with SLA’s. · Plan installations with the customer and hSo/third party resources. · Order carrier circuits/services and third-party services, following up and where more »