Cambridge, England, United Kingdom
Global Inkjet Systems Ltd (GIS)
support, document findings, and train team members accordingly. Train new or junior team members on qualified topics. Proactively contribute to continuous improvement, optimising the
Salesforce platform for efficiency and improved customer experience. Manage internal requests for
Salesforce support, including report writing, profile, or role issues. Scope, test, and deploy
Salesforce … improvements in line with the overall
Salesforce strategy. Contribute to the success of the business and assist in improving the overall customer experience. Maintain personal competency and enhance professional growth and development through continuous training, education, conferences, and networking. Essential skills and experience: Previous experience in providing customer support/… service to clients. Experience in the industrial inkjet printing market. Experience with software systems used for customer support and case management such as
Salesforce or equivalent software platforms Ability to build strong relationships with customers and internal colleagues. Proficient in using Windows PCs, with the ability to install software, check
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