25 Senior Service Manager Jobs

Senior Service Desk Manager - Up to 75K - Hybrid - Central London An exciting new opportunity has become available for a Service Desk Manager within a Microsoft Gold Partnered Managed Service Provider (MSP) in Farringdon, London. We are looking for enthusiastic, passionate Service Desk Manager … over the last 18 months. Hybrid working is encouraged with the position with a 3/2 split. The role would suit an established Service Desk Manager, Senior Service Desk Manager or Head of Service/IT Support. The position incorporates leading a team … of 25 1st, 2nd and 3rd line IT Support Engineers within an ITIL environment. Service Desk Manager Experience: * 5+ years lead or management experience in an IT Managed Services environment * Flexible and helpful attitude. In particular, the ability to empathise with IT Service Desk customers and respond more »

allotted for interviews and any other needs. We also welcome any feedback on how we can improve the experience for future candidates. As a Senior Service Delivery Manager at Made Tech, you will play a critical role in our mission to make public services better. Our Managed … Service team is responsible for operating, maintaining and improving a wide range of services from life-saving services that support blue-light operations, to platforms that ensure the smooth running of government. This role reports into the Head of Managed Services. The role of a Senior Service Delivery Manager will support 4-5 services in parallel and requires a solutions focussed leader to drive success. Your role at Made Tech Onboard new services and team members as required, managing and inspiring the team to produce high quality outcomes. Manage your team's capacity and measure more »

over 12,000 people and 123 different nationalities. Customer Experience and Transformation are Brambles/CHEP’s core priorities . Position Purpose The Sr. Manager, Global IT Service Delivery Management will join the newly created IT Service Management function, will own the day-to-day execution of … Service Delivery and Major Incident Management disciplines across the IT technology landscape. This role will be accountable to own and manage the resolution of all Major Incidents occurring within all technology towers across Internal, External and 3rd Party suppliers and will unite internal and external teams across Service … Platform teams and Product teams to ensure suitable process automation is in place and that there is a collaborative and effective approach to both Service Delivery and Major Incident Management. The Sr. Manager, Global IT Service Delivery Management will develop and embed processes throughout Technology Services that more »

We have an exciting opportunity for a Senior Manager to join our rapidly expanding Accounting Advisory Services (AAS), Corporate Treasury team. Our team is focused on serving the world's leading Corporate Treasuries with their most complex business challenges and is currently experiencing an exceptional rate of growth. … other high impact functions within KPMG such as Audit, Risk Consulting and Management Consulting to provide a wide range of treasury advisory services.As a Senior Manager, you will liaise directly with your clients responding to a range of technical queries, drawing on your own expertise and identifying when … with delivering Treasury advisory projects ranging from strategy reviews, target operating models, and audit support, including providing input to larger, multi-disciplinary teams • Assisting senior management in providing clients with advice on technical treasury and accounting issues. • Assisting in the preparation of presentations, thought leadership collateral and marketing material. more »

Senior Manager - Advice Service Development Salary: £47,840 - £54,080 per annum (depending on experience) Hours: Full-time (see 'Flexible working') Location: Flexible within the UK. Home-based, blended or fully office based (from our offices in Belfast, Cardiff, Edinburgh or London). Closing Date: 14 May … Ref: KS 1227 As S enior Manager Advice Service you will play a crucial role in providing expert energy advice and support to communities across the UK. From managing provision of personalised guidance to implementing innovative solutions, your efforts will directly impact the environment and the wallets of … of up to 9%, 11% or 13% (age-linked). • Enhanced parental leave. • Private BUPA insurance. • 25 days annual leave plus bank holidays, with service-linked increases as well as three goodwill days over the Christmas period. • Staff wellbeing allowance of up to £25 per month/£300 per more »

Job Title: Service Delivery Manager Experience: 15-17 years Location: Leeds/London A security clearance required for this role Position Summary: The Service Delivery Manager will act as the constant point of contact for customers and will be responsible for ensuring smooth service delivery … and customer satisfaction. The main duties of the Service Delivery Manager will include setting up incident management and high-severity incident management processes, ensuring team compliance, scheduling regular meetings, ensuring governance and controlled change management, analyzing incident trends, and providing continuous improvements. Responsibilities: 1. Provide Level 3 (L3 … following the incident management processes. 9. Managing Problem Management, Knowledge management and Change Management processes to ensure smooth implementation of changes without adversely affecting service delivery. 10. Handling queries from Risk, Audit, and other customer teams and attending meetings to provide necessary information and support. 11. Supporting any internal more »

Senior Manager, Common Services & Server Infrastructure The Senior Manager of Common Services & Server Infrastructure will supervise a distributed team of 6-8 engineers who support server and cloud infrastructures for developers and critical applications. The manager will promote and implement agile practices and help build … and support the application of DevOps principles and tools for developers and automation engineers. The ideal candidate: has proven experience in Infrastructure as a Service, and leading Cloud/DevOps teams. They should have led diverse IT, SRE, Server Infra, or Cloud Infra teams. They will handle the private more »

Role: Lab Services Senior Project Manager Salary range: £70k-£75k Location: Edinburgh What will you be doing as a Lab Services Senior Project Manager? As the Lab Services Senior Project Manager, you will helm the strategic planning, seamless coordination, and meticulous oversight of diverse … spearhead the delivery of project excellence, ensuring adherence to an established impact reporting framework while vigilantly monitoring performance metrics. Responsibilities as a Lab Services Senior Project Manager? Project Planning and Implementation: Develop comprehensive project plans delineating scope, objectives, deliverables, timelines, and resource requisites. Liaise with laboratory teams to more »

place it at the core of everything we do. It enables our people to thrive personally and professionally and ensures the highest quality of service to our clients. We listen, we adapt, and we respect individual contributions and differences.You’ll join a collaborative, inclusive, growing team that is looking … responsibilitiesHere, you’ll work with a portfolio of clients, each with their own backgrounds, strengths, and ambitions where we transform IT, Operations, HR, Customer Service, Facilities, Risk, Legal or other capabilities through the ServiceNow platform.As a Senior Manager, you will play a key role in helping clients more »

We are looking for a Senior Manager to join our Global Mobility Services (GMS) team, in London.Roles and ResponsibilitiesManage the day-to-day global coordination of client engagements (dependent on the client portfolio), supported by a junior engagement team.Build, maintain and lead strong relationships with the clients Being … provided with up-to-date information on relevant tax developmentsAdvising on risk issues relevant to client and assisting in mitigating thesePreparing client advice for manager/partner reviewProject managementDelegation of work to, and training and coaching of junior staffInteraction with KPMG's global People Services networkAssisting with the day … that is open, honest, consistent and clearBuilds the reputation of KPMG through the quality of work, knowledge and experienceMonitors and upholds high quality of service and products to clients (internal and external).Understands how to effectively manage a busy portfolio of GMS clients and deliver sound and technically accurate more »

provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC … a supervisor. Demonstrates intimate abilities and/or a proven record of success to identify target clients and generate new business or expand current service offerings while collaborating across different teams and business units. Demonstrates intimate abilities and/or a proven record of success as a team member more »

provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC … Demonstrates success as tax technical business advisor, including developing new relationships, making introductions to sell new services and doing so with a "One Firm" service mindset. Preferred familiarity with a CRM system. Demonstrates knowledge of automation & digitization in a professional services environment including but not limited to: Innovating through more »

Join us and help deliver the exceptional, every day. As a Senior Technical Service Manager you will oversee day-to-day leadership of the on-site Mitie Engineering workforce and be pivotal in ensuring the efficient and effective delivery of FM Technical Services. You will be the … main point of contact for addressing operational challenges and control the effective management of contractors, suppliers and high-quality service delivery. Collaborating with the Account Director you will ensure Mitie meets contractual obligations from a technical perspective. You will review site technical documents, validating compliance with contractual obligations using more »

Senior Associate/Manager - Payment Services London - Hybrid (2 Days in the office) Are you currently working in the payment space with previous consultancy experience, regulatory/compliance knowledge, and the ability to manage client relationships? Are you looking for a new position where you can elevate your … to the Head of Payment Services you will liaise and provide support to clients on UK Payment Services legislation requirements. Skills and Experience The senior associate or manager would be expected to be involved in business development and sales, as well as managing their own portfolio of client … projects. The senior associate or manager role would also involve creating policies and procedures, answering regulatory-based questions, and providing advice and guidance. You will also have: Recent and relevant experience in the payments industry Broad base of compliance understanding. Relevant Financial Services background and experience. Be numerate more »

and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Key Responsibilities: The (DT) digital technology Field Service Regional Manager is responsible for providing End User Technology support and Business Management functions to support business goals. This position will define the … IT provisioning, implementation and support of technology within an assigned region and to act as the customer advocate while maintaining corporate policies. The Sr. Manager is responsible for relationship between (DT) digital technology and the end user community. Has responsibility of managing a team of System Engineers within their … region. Will be the main contact for digital technology Field Service Support. Candidate must have excellent communications, presentation and team building skills. Demonstrable ability to encourage, mentor, train, and develop regional team members to consistently provide outstanding customer service and meet company's short- and long-term objectives. more »

Your Role Salesforce Senior Technical Architects are Salesforce platform experts who can take the puzzle-pieces that are a client's business requirements, and design masterpiece solutions. Creativity in problem solving as well as being an excellent listener are probably the most emphasised facets of a Salesforce Senior … advising, mentoring, educating and influencing diverse teams on topics including Data Management, Integration, Security, Application Design as they relate to the Salesforce Platform Demonstrable senior stakeholder management skills and experience Proven aptitude to rapidly learn new technologies Excellent interpersonal and communications skills Solid presentation and facilitation skills Proven leadership more »

We are looking for a Sr. Fleet Manager who will be responsible for the operational compliance and availability of Middle Mile Fleet in Europe and develop strategic, tactical, cross-functional, and technology-related projects and programs to improve this.This role will require strong leadership skills and interaction/influence … decisions.• Oversee gaps between teams, processes and systems.• Proactively identify and mitigate risks before they become roadblocks.• Define key performance indicators – develop metrics and service level agreements for core programs and processes• Manage a large team to deliver resultsAbout the teamAmazon couldn’t deliver at pace without the Amazon … Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you’ll help Amazon’s transport run at maximum more »

continuously develop your technical, professional and digital skills based on your interests and ambition. Opportunity to drive and direct your career with mentorship from senior leaders. . Empowered flexibility - As part of a hybrid working approach, it's our commitment to empowering our people to flex working patterns to … tax professional qualification (e.g. ACA, ATT, CTA or similar) or have demonstrable knowledge and skills that these qualifications provide. Has a highly developed client service ethos and ability to adopt a flexible approach to meeting client needs. Be able to establish, build and maintain a good working relationship with … a range of stakeholders and senior client personnel Have the ability to help manage and build new business through referrals, networking and spotting client opportunities Be an effective delegator and strong coach for more junior staff more »

Senior HR Change Project Manager (Global Shared Services) is urgently required by our Global IT Services Company for an initial 6 months rolling contract, to be based remotely from home, UK. (UK Only). Responsibilities & Skills: The successful applicant will be an experienced Senior HR Change Project … Manager, responsible for playing an integral part in the success of the Global Program. Must have Global programme change management experience Acting as the escalation point and day to day contact for the teams. Ensuring that the teams are fully up to date on all program decisions and deliverables. … Manage the areas of your plan to ensure readiness for each regional/country service commencement. Manage the RAID items in relation to your workstreams. Act as the SPOC for these teams and interfacing with other HR Sub Program & Tech and Data workstream Leads as required. Working with the more »

In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity—not just answers—in more »

Senior Business Development Manager - Managed IT Services £75k + £150k OTE + Benefits **Head of Business Development Opportunity** Remote + Office Collaboration (S.East/Essex) Who's it for We are proud to be partnering with a fast growing Private Equity backed Managed IT Services Provider. An established … This offer the opportunity for those interested to become the Head of Business Development to build and lead s sales team. They require a Senior Business Development Manager/Director to build out new Managed IT services customers to support their growth across a range of … also building their Professional Services capability to offer best in class technology project services to new customers. They now require a highly motivate Account Manager to cross sell into a mix of existing customers to develop business for Private Cloud and in the future Hybrid Cloud, and professional/ more »

clients and their end customers. Due to significant growth, we are looking to expand our Sales team and have an exciting opportunity for a senior level Account Manager to focus on public sector opportunities. The role will be cross industry selling the full suite of Agile Solutions services … managing the end-to-end sales lifecycle to successful closure and transition to delivery in public sector. Deep understanding of the processes of complex service and software sales. Ability to articulate complex solutions and align them with customers’ needs. Demonstrable experience of partner vendor collaboration with partners such as … and execute a territory plan and account plans to achieve targets. Build and manage a sales pipeline in public sector. Work alongside our Bid Manager to identify opportunities on public sector frameworks. Develop relationships with key decision makers such as CFO, Heads of Data/Analytics, Chief Data Officer more »

Customertimes is looking for a dedicated and experienced Senior IT Services Sales Manager with extensive experience in IT services sales, account management, client relationship management, strategy, and business development. The successful candidate has a proven track record of delivering outcomes that align with clients' priorities and driving business … industry companies Outstanding negotiation and consultative sales skills Excellent leadership and management skills Strong analytical and problem-solving skills Effective communication skills Unparalleled customer service skills Also, the most successful candidates would have: experience selling Custom Software Development, System Integration, and/or Digital Engineering Services (i.e., outstaffing) experience more »

primarily based in NYC with members and cross-team partners from Seattle to Dublin. This team owns the foundational platform capabilities of MongoDB Cloud Service products that includes critical backend services, auditing, and customer alerting. Our services and platform ensure feature teams can build together a secure, modern, consumption … based SaaS that is delightful to customers.As a Senior Technical Program Manager, you will partner with key Engineering, Product, and Product Design stakeholders to deliver critical services and features that will allow our MongoDB Cloud Products to scale. As the Atlas Foundational Services team continues to grow, you more »

over 12,000 people and 123 different nationalities. Customer Experience and Transformation are Brambles/CHEP’s core priorities . Position Purpose The Sr. Manager, End User Platform Services is globally accountable for the end user technology platforms across the globe, defining the end user technology platforms roadmaps and … corporate and plant floor end user and IoT devices and their management (e.g. PCs, Mobiles, Tablets, VDI, etc.). The accountability for the Sr. Manager, End User Platform Services has a direct impact to the end user experience, productivity and ultimately end user satisfaction and loyalty, therefore being a … role model and driving service orientation focus by the team is essential for this role. This role will report to the End User Technology Platforms and Services Lead. Major/Key Accountabilities Be a role model for customer focused IT service provision, leading and continuously improving a customer more »