Senior Support Engineer
Winchester, England, United Kingdom
HCLTech
We are looking for Senior Support Engineer for Winchester Location : ROLE PURPOSE (summary) Support Engineer will provide production support (24/7/365) to BSS application suite and its associate interfaces. KEY ACCOUNTABILITIES Resolve the Incidents raised as per the defined standards of … time, cost and quality for increased customer satisfaction. Perform production support activities which involve assignment of issues and issue analysis and resolution within the specified SLAs Coordinate with IT groups and external vendors and ensure effective application services to ensure reliability of all applications. Manage smooth coordination between offshore … the KEDB & Runbooks from time to time. Analyse all business processes and ensure compliance to all controlled processes according to business requirement. Provide daily support (24x7x365) with resolution of escalated tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner. Work more »
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