The SeniorSupportEngineer works as the primary point of contact within the Support team for issues raised by the companies customers. You are responsible for maintaining the high standards expected from clients purchasing managed services solutions, this will include providing technical support, resolving incidents … our IT services. Your expertise in IT service management, coupled with your strong problem-solving and communication skills, will be vital in delivering exceptional support to our end users. You will be exposed to topics such as desktop, servers, virtualisation, network structure, disaster recovery, business continuity, hosting services, Public … and Private Cloud, security and bespoke managed solutions. The 3rd Line SupportEngineer will have a background working within a busy IT team, experience in designing and implementing technical solutions, and supporting of servers and desktop operating systems. The 3rd Line SupportEngineer must have strong more »
Basingstoke and Deane, Hampshire, Basingstoke, United Kingdom
Eligo Recruitment Ltd
We are looking to recruit an experienced 2nd/3rd line supportengineer who enjoys working in an environment in which they will have a broad responsibility and will have the opportunity to improve process and recommend technology improvements. The role will be a combination of BAU Support … work. To be a success in this role will have a broad technical skill base and be able to provide 2nd and 3rd line support in an SME environment. You will have a good knowledge of Windows/Azure, Active Directory, Exchange and M365. A working knowledge of networking more »
SeniorSupport Desk Engineer | Birmingham | Hybrid (1-2x per month) | £40,000 - £50,000 Do you thrive in high-pressured environments? Are you bored of doing the same tasks day-in day-out? Are you ready to step up and take ownership of exciting new projects … that can really impact the business? A well-established, successful MSP are seeking a SeniorSupport Desk Engineer to join their dynamic team, this role centers on ensuring exceptional technology support through 3rd line according to SLA-driven targets. You will get the chance to improve more »