26 to 50 of 127 Permanent Service Analyst Jobs

Service Desk Analyst Chester 12 months contract Salary starting from £30,000pa dependant on experience, plus benefits (see below) Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all … work. This is core to who they are as a company and how they drive responsible growth. My client is seeking to hire a Service Desk Analyst to join their Global Service Desk in Chester on an initial contract of 12 months with the possibility of extension … This is the ideal opportunity for someone interested in the tech world and looking to build their skills and knowledge with a strong customer service background. Knowledge and Skills experience in Microsoft Office application suite -- how to, in addition to troubleshooting. customer service skills. may include, but not more »

Manage Service Analyst Join a dynamic team as a Managed Services Specialist. Dive into a role where you'll oversee operations, streamline processes, and ensure seamless communication between various teams. Make an impact in a thriving environment where your expertise shapes superior service delivery. Roles Responsibilities Support … the internal software. Facilitating communication between data centres and customers. Coordinating with Managed Service, Technical Services, Internal Service Desk, Development, and Implementation teams through effective communication Meeting operational SLA's Support the Head of Enterprise Operations with daily processing responsibilities, including: Supervising, verifying, and finalising daily processing and … both direct and banking partner clients to ensure business. What you'll need Experience within a support background. ITIL Knowledge (V3 or V4) within Service Management. SQL knowledge and Experience, 2012/2014/2019 and SQL Querying Skills Understanding of Relational Databases. PowerShell experience beneficial Sound like something more »

IT Service Desk Analyst - 2nd line IT Service Desk Analyst required to join a growing telecommunication solutions provider based in Bristol with multiple offices across the UK. As an IT Service Desk Analyst, you will be responsible for the day-to-day analysis and … 3+ years technical support experience Windows Desktop environments and Active Directory Strong Microsoft product knowledge Networking knowledge: LAN, VPN, TCP/IP Strong customer service skills This will be an office-based role located in Bristol. Due to the company's location, own transport will be required. If you more »

Service Desk Analyst £27,000 + Benefits, Hybrid: Cambridge/home based About Arcus Arcus is a fast growing and successful GovTech company. We are dynamic and forward thinking, with great ambition. At Arcus, you will have the chance to share your knowledge and make your presence felt. … is to provide 1st line support to customers using our products as well as ensuring timely resolution of requests in line with a published Service Level Agreement (SLA). You will aim to maintain a high level of customer satisfaction upon receipt of incidents & raised tickets. You will become … an integral member of the Service Desk team keeping the Customer Service Manager updated on escalation of incidents where necessary and promote the Service Desk to provide customers with a one-stop service support solution. Key Responsibilities: Provide support to customers via ticket system, telephone and more »

Service Desk Analyst £27,000 + Benefits, Hybrid: Cambridge/home based About Arcus Arcus is a fast growing and successful GovTech company. We are dynamic and forward thinking, with great ambition. At Arcus, you will have the chance to share your knowledge and make your presence felt. … is to provide 1st line support to customers using our products as well as ensuring timely resolution of requests in line with a published Service Level Agreement (SLA). You will aim to maintain a high level of customer satisfaction upon receipt of incidents & raised tickets. You will become … an integral member of the Service Desk team keeping the Customer Service Manager updated on escalation of incidents where necessary and promote the Service Desk to provide customers with a one-stop service support solution. Key Responsibilities: Provide support to customers via ticket system, telephone and more »

Service Desk Analyst Circa £30k - £35k Fully Remote We are representing a managed service provider specialising in Microsoft technologies. They are looking for a Service Desk Analyst to help provide 2nd line technical support to their customers. The role will join the 24/… working both Day Shifts and Night Shifts. This will operate on 4 days on 4 days off pattern. As an 24/7 Support Analyst you will perform remote support to customers through a ticketing system, resolving incidents and service requests quickly and efficiently. You shall gain exposure more »

Service Delivery Analyst Fantastic opportunity to join a well established team within a vibrant, growing business. This is a hybrid position that can be based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business through … the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service … Management and Problem Management processes to maintain system stability and availability to business needs. Champion continuous improvement through learning and root cause analysis Undertake service delivery activities with service partners to ensure service levels are maintained. Contribute towards developing a collaborative, high performing team. Creation of operational more »

IT Service Desk Analyst - £20 - 25k - Newcastle Upon Tyne An established client of ours in the professional services sector are looking for an IT Service desk analyst to join their internal IT department, on a permanent basis. Joining a team and reporting to the Head of … inquiries. Quickly diagnose and resolve technical issues. Escalate complex problems to senior technical staff. Maintain accurate issue tracking and documentation. Deliver high-quality customer service and follow-up. Requirements: 2 years experience in IT support or a helpdesk role. Strong problem-solving skills and technical knowledge. Familiarity with various … operating systems and IT fundamentals. Excellent communication and customer service skills. Relevant IT or Computer Science qualification preferred. This is an excellent opportunity for an enthusiastic and passionate IT Service desk analyst to join a successful organisation which champions training, learning and development. Interviews are being arranged more »

Service Desk Analyst £24-27,000 per annum A global Real Estate firm are looking for a Service Desk Analyst to join their team! You will be based onsite 3 days per week in Peterborough and join a busy team, providing 1st/2nd line support more »

Service Desk Analyst Are you looking for a role with flexible hours? Are you looking for a role that can work around your lifestyle? If so We have an exciting opportunity for a Service Desk Analyst to join our team in Neath on a part-time … have the ability to manage and prioritise your own workload, with a pro-active attitude towards investigation and resolution of incidents. Working with the Service Desk Team Leader and wider support team to ensure any recurring technical issues are addressed, and any training or documentation requirements are identified and … implemented. Responding to inbound customer incidents received to the service desk, dealing with calls escalated as incidents and dealing with change requests. Managing communication via the service desk portal by phone and email - maintaining a high level of interactive ongoing communication (written and verbal) with clients and making more »

About The Role IT Service Desk Experts - were looking for you! IT Service Desk Analyst CaerphillyHead Office £23,795 and excellent benefits Great hours Monday to Friday, no evening or weekend work Full Time, permanent position Great with IT related queries? Based in or near Caerphilly? Looking … hiring at phs Group the leading Hygiene Services provider in the UK. Were looking for the right person to join us as an IT Service Desk Analyst and its a role you will enjoy. This role is ideal for you if you are technically minded and like to … And if youre driving to our Caerphilly office, our free on-site car park will save you a fortune. Your role as an IT Service Desk Analyst at phs Group: Youll be supporting our end users with service requests and incidents, either via telephone, email, or our more »

Service Desk Analyst – City of London –- £50,000 base + Overtime & Bonus We are delighted to be partnered with a Leading Brokerage firm in London, who due to continuous expansion are looking to bring on board a Service Desk Analyst to join their already established support more »

Service Desk Analyst Role: We are seeking ambitious hard working team players to join our service operations team and build their careers with the business. The IT Support Analyst will work within the Service Desk Team providing 1st line software, hardware and network support to … requests and solving problems impacting delivery of BAU IT services. You will also identify and suggest improvements to processes and procedures used by the Service Desk to keep our customers happy. Key Responsibilities: Providing top-quality 1st line support Taking ownership of incidents, requests and problems Ensure all modes … of customer contact are responded to - Telephone calls and Emails, Self-Log Providing a first class level of service by meeting or exceeding contractual SLAs, KPIs and Customer Satisfaction Ensure the highest level of troubleshooting is applied to every customer contact made through the use of agreed scripts and more »

Service Desk Analyst Role: We are seeking ambitious hard working team players to join our service operations team and build their careers with the business. The IT Support Analyst will work within the Service Desk Team providing 1st line software, hardware and network support to … requests and solving problems impacting delivery of BAU IT services. You will also identify and suggest improvements to processes and procedures used by the Service Desk to keep our customers happy. Key Responsibilities: Providing top-quality 1st line support Taking ownership of incidents, requests and problems Ensure all modes … of customer contact are responded to - Telephone calls and Emails, Self-Log Providing a first class level of service by meeting or exceeding contractual SLAs, KPIs and Customer Satisfaction Ensure the highest level of troubleshooting is applied to every customer contact made through the use of agreed scripts and more »

Job Opportunity: ICT Service Desk Analyst at Suttons International Location: Hemel Hempstead (Hybrid) Salary: CIRCA £24k ? Suttons International are a long standing and successful global logistics provider and we have an exciting opportunity for an ICT Service Desk Analyst to join our fabulous team in Hemel … Hempstead! The Role As an ICT Service Desk Analyst you will provide incident and request resolution to ensure that personnel throughout the organisation can access and utilise the software and resources they need to conduct their daily activities. Key Accountabilities Provide expert 1st line Incident identification, support and … all stages Ensure Tickets escalated to more senior Resolver Groups are correctly documented and investigated beforehand Work with internal Resolver Groups to ensure excellent service at all times Liaise with external support providers through to resolution Ensure Service Desk Tickets are managed within SLAs Provide site visits and more »

1ST LINE SUPPORT/SERVICE DESK ANALYST/CUSTOMER SERVICE/ACTIVE DIRECTORY/INCIDENT MANAGEMENT SERVICE DESK ANALYST - 1ST LINE LOCATION - YORK SALARY - £23,000 TO £26,000 FT OFFICE BASED Your new role Hays Technology are partnering with a Global Technology Solutions provider … on specific Products and manage user queries and technical issues which come through on a Ticket system. What you'll need to succeed Customer Service Excellence is key to this role - the Hiring Manager will put a lot of emphasis on Hiring the person who demonstrates enthusiasm and an … excellent track record of outstanding Customer Service - coupled with a solid background of providing 1st Line IT support. Day to Day duties will involve: Manage & prioritise incidents, delivering support via the phone, on e-mail or remotely using VPN, proactively monitoring systems/service statuses. CORE SKILLS - Knowledge more »

1st line Servicedesk support to the business. Deal with users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with IT Service Management (ITSM) best practices within the IT Service Desk, ensuring quality and performance standards are … to an efficient and effective IT Service. Principal Accountabilities: To provide a high level of technical first level IT support in line with IT Service Management (ITSM) best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. To … ensure that Incident and Service Request information is presented within the ITSM software application consistently to maintain effective internal technical and external customer communication and to avoid duplication of effort. To ensure that individual and team performance and quality targets are maintained. To maintain the IT Knowledgebase with internally more »

Location: Manchester Service Desk Analyst (6 month FTC) Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group. We are on a mission to make society a safer and more secure place. Our people are the ones who … Security and Risk Mitigation business… https://www.nccgroup.com/uk/Role Purpose Working as part of the internal IT department, in the Service Desk Team, you will provide 1st and 2nd line IT support in accordance with best practice to ensure accurate recording of all reported incidents … changes and service requests that affect IT infrastructure and networks, resulting in timely and cost-effective resolutions within specified service level agreements. You will also provide an appropriate, but high level of customer service in carrying out employee administration tasks globally. Key Accountabilities Employee Administration To provide more »

Are you looking for a Service Desk Analyst role near Rotherham? Salary up to £24,000 inc benefits and bonus package! Commutable from Sheffield or Doncaster areas in South Yorkshire. This Service Desk Analyst role will give you the opportunity to work within a fast paced … include some or all of the following: IT Graduate with relevant IT accreditations or some commercial work experience within an IT role. Good customer service and telephone skills. An understanding of Active Directory. Familiarity with Office 365 and similiar packages. Basic Networking, DNS, and TCP/IP skills Really … important one, you will have a great team spirit! If you are interested to know more about this Service Desk Analyst opportunity then apply now for more details. All relevant applicants will be contacted to progress swiftly more »

IT Service Desk Analyst £28,606 - £32,606 per annum (depending on experience) Hours: Full-time Location: Blended - Edinburgh Closing Date: 31 May 2024 Ref: GM 1226 This IT Service Desk Analyst role is for anyone with a passion for IT, a desire to learn, and … of up to 9%, 11% or 13% (age-linked). Enhanced parental leave. Private BUPA insurance. 25 days annual leave plus bank holidays, with service-linked increases as well as three goodwill days over the Christmas period. Staff wellbeing allowance of up to £25 per month/£300 per … list of benefits we have to offer and why Energy Saving Trust is a great place to work. The team The team of four service desk analysts sits within the IT team and supports the internal IT requirements of the organisation. We work inclusively and collaboratively across our London more »

Service Desk Support Analyst - 5 days on site We are looking for an experienced and talented Service Desk Support Analyst to join one of our biggest customers based in Cardiff. This is a new role and function within the company so offers a great opportunity for … the Cardiff Office. To handle IT issues promptly, ensuring seamless operations by diagnosing, troubleshooting and resolving hardware and software problems. Responsibilities: Providing excellent customer service via in person support, over the telephone, email and the ITSM system. Maintaining the high standards required by the customers. Working in a front … of house position offering in person customer and technical services. Logging, investigating, resolving and/or managing incidents and service requests through to completion to a satisfactory customer resolution. Proactively manage communication for all Incident/Request statuses through to resolution. Provide user support and coaching for end-users more »

IT Service Desk Analyst Leeming Bar Rate £15-20 per hour - INSIDE IR35 6 Month Contract An IT Service Desk Analyst is required on a 6 month contract to start ASAP for a large business based in Leeming Bar. The Role My client is looking for … an individual who has experience of working within an IT Service Desk for the role of 1st Line Support/Windows/Service Desk. As expected with a role of thi... more »

Our client, a global leading consultancy, is currently seeking a Service Analyst to join their team . This is a unique opportunity to work with industry experts and contribute to high-profile projects while ensuring the delivery of compliant and traceable project documentation. Key Responsibilities - Serve as the … email, or remote assistance tools. - Escalate complex issues to second line support or other technical teams when necessary. - Maintain a high level of customer service, adhering to the White Glove Service standards. - Collaborate with team members to share knowledge and improve overall service delivery. - Support the setup … A major plus if candidate can speak German - Ability to work independently and as part of a team, with a strong commitment to customer service excellence. - Familiarity with IT service management tools and processes, including ticketing systems and remote support software. - Willingness to work standard business hours with more »

1st Line Service Desk Analyst - Burton On Trent £24,000 + benefits Job Summary: As a 1st Line Service Desk Analyst, you'll be the initial point of contact for internal customers regarding IT issues and queries. Your role involves logging and resolving requests and incidents … efficiently while maintaining compliance with service level agreements (SLAs). You'll provide professional customer support, both remotely and in person, and assist with software and hardware issues, including troubleshooting and asset management. Key Responsibilities: First point of contact for internal IT inquiries and issues. Logging and resolving requests … software licenses. Installing and supporting software. Troubleshooting hardware and software issues on various devices. Asset management for IT equipment. Identifying and reporting problems to Service Managers. Organizing and prioritizing workload efficiently. Contributing to improving first-time issue resolution. Keeping updated on new technologies. Qualifications and Skills: ITIL certification or more »

Job Title : Service Desk Analyst - First Line Support Location : York Salary : £26,000 Role Overview We're seeking a Service Desk Analyst to manage user queries and technical incidents. This position involves monitoring systems, prioritizing and resolving incidents, and providing support via phone, email, or VPN. … Responsibilities Address first and second-level user queries. Monitor systems and service status. Respond promptly to incidents. Deliver support through various channels. Requirements IT background with experience in technical support. Excellent communication and customer service skills. Ability to work independently and in a team. Full driving license and … York-based. Preferred Skills Experience with platforms like Microsoft Windows, Active Directory, and Service Desk tools. Knowledge of data center technologies and security services. Benefits Competitive salary of £26,000. Opportunities for career growth. Supportive work environment. more »