3 Service Continuity Management Jobs

This is a challenging role that requires your knowledge and expertise to help create and drive the delivery of a 1st class software asset management service for Thames Water. You will be part of a new team, which has just implemented a new Software Asset Management Tool … as part of creating our own in-house multi-million-pound ITIL service management framework reporting to the software asset manager. You will be involved in continuously improving our service for our current and future long-term vision. The Licence Management Lead will work with and … support the Software Licence Manager to ensure that all of Thames Water’s software license management services are provided effectively and efficiently. The Licence Management Lead will also support the team with onboarding/maintenance of the recently implemented SAM tool, as well as creating and updating software more »

This is a challenging role that requires your knowledge and expertise to help create and drive the delivery of a 1st class software asset management service for Thames Water. You will be part of a new team, which has just implemented a new Software Asset Management Tool … as part of creating our own in-house multi-million-pound ITIL service management framework reporting to the software asset manager. You will be involved in continuously improving our service for our current and future long-term vision. The Licence Management Lead will work with and … support the Software Licence Manager to ensure that all of Thames Waters software license management services are provided effectively and efficiently. The Licence Management Lead will also support the team with onboarding/maintenance of the recently implemented SAM tool, as well as creating and updating software asset more »

managers and be an escalation point for less experienced team members Provide mentoring, training and guidance about troubleshooting and diagnosis to all other field service technicians Extensive Networking knowledge, Server, Switches, LAN/WAN etc. Participation/taking lead during outages P1/P2 for the respective locations supporting … test) Providing general IT 2nd/3th line support to the location If needed Installation and configuration of system components and server software Configuration management tasks & procedures Advise supporting towers in areas such as capacity management, contingency planning, IT service continuity management, automation of repetitive … for use of upstream support teams Participation in coordination and project meetings Analyzes moderately complex to complex problems and takes corrective action at the service area level Participate in all compatibility testing prior to rollout of any new software/technology This Professional should have a well-rounded knowledge more »