25 Service Delivery Jobs in Birmingham

Deskside Support Engineer Birmingham Onsite £28-30K Salary To provide a professional on-site Second Line Deskside IT support service for the UK and Ireland offices. Responsibilities will include support of Microsoft desktop technologies, basic hardware troubleshooting, meeting room and computer room management, network patching and application support … and to agreed support hours Monday to Friday. This should be in line with internal incident, change, configuration and project management processes to agreed Service Level Targets. The role is based in the Birmingham office and provides onsite support to all UK and Ireland offices. Travel to other Colliers … offices as necessary in line with business requirements. All activity is logged and managed through the Service Management platform ServiceNow. KEY RESPONSIBILITIES Incident/Request Management · Provide support for all incidents and service requests for all IT systems/services · Providing support in person, over the phone and more »

Birmingham. In this role, you will be responsible for managing and optimising our NEC (Northgate) housing management system to ensure seamless operations and enhance service delivery. Key Responsibilities: Oversee the implementation, configuration, and maintenance of the NEC (Northgate) housing management system. Collaborate with internal stakeholders to identify system requirements more »

well established national business based in their Birmingham offices. The purpose of the role is to assist a small internal ICT team with the delivery and management of key supplier relationships for material ICT Contracts and Service Level Agreements (SLA’s) to enable good services to be provided …/Knowledge: Experience working with ICT suppliers in an outsourced environment. Ability to prioritise, deliver to agreed deadlines and manage expectations. Conversant with ICT Service Desk ticketing software. Appreciation of project management methodologies. Working knowledge of service delivery frameworks, with reference to supplier management and change control. more »

In a Nutshell We have a great opportunity for a Service Delivery Engineer to join our team within Vistry Services, at our Coleshill office. As our Service Delivery Engineer, you will be responsible for providing a first-class level of customer service to all users … you will be a 2nd line escalation point for the service desk. A key element to the role is being visible within the business, provide onsite support to users irrespective of their location. We are pleased to say, this role can accommodate agile working arrangements. Let's cut to … levels Hold a full UK driving licence Requires travel to other business locations and supplier locations. Desirable - Computing related academic qualification More about the Service Delivery Engineer role Work with the department to provide services to all users: Delivery of new equipment (PC, printers, mobile devices) Deploy more »

Reporting to the Facilities and Training Manager your duties will include; " Develop & maintain content, by operating various audio/visual technologies used in the delivery of instructional and/or interactive programs and courses for training " Attend and participate in training and other professional development activity " Work closely with … development practices and improvements made. " Serve as the principal trainer for the tech function, support, and train existing trainers across the function to maintain service delivery standards are achieved. " Guide the organisation in the preparation of functional training requirements in Operations for the New Products area or delivery more »

of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … new opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally. Job Description Version 1 is seeking a Senior Delivery Manager with excellent people management skills to join its Service Reliability Group. A highly driven individual is required as they will have responsibility … for several customers. You will be responsible for a high-performing team of azure managed service consultants across Ireland, the UK and India. You will need to be up to date with Azure-managed services as they will be relying on you to focus the customer requirements to enable more »

well established national business based in their Birmingham offices. The purpose of the role is to assist a small internal ICT team with the delivery and management of key supplier relationships for material ICT Contracts and Service Level Agreements (SLA's) to enable good services to be provided …/Knowledge: Experience working with ICT suppliers in an outsourced environment. Ability to prioritise, deliver to agreed deadlines and manage expectations. Conversant with ICT Service Desk ticketing software. Appreciation of project management methodologies. Working knowledge of service delivery frameworks, with reference to supplier management and change control. more »

Hybrid working. Role Summary The primary responsibility of the Lead Application Analyst is to provide Application Management and Support for the business systems. As Service Owner for one or more services will be responsible for excellent customer service, consistently meeting service levels and key performance indicators as … agreed with our customers. Main Duties Service Level Management Ensure that service delivery meets agreed service levels, negotiating service level requirements with customers, diagnosing service problems and implementing improvements to the service. Creates and maintains a catalogue of available services. Establishes and maintains operational … responsibility and reviews them regularly for effectiveness and efficiency. Owns the transition process, develops the organisation's approach and defines the acceptance criteria for service transition. The postholder will actively engage with project managers to ensure quality outputs within the agreed acceptance criteria. Manage application enhancements designed to improve more »

ambitious and enthusiastic Work Place Computing Analyst to join our IT team based in Solihull. The role is hybrid working. The role ensures the delivery of consistent, appropriate, secure, cost-effective and high quality WPC services to the Business. It also provides technical input and analysis to support WPC … mobilises resources required to aid resolution, escalates SLA breaches Actas a Subject Matter Expert in the Change Management process Provide vendor liaison to support service delivery to agreed SLAs Supportthe incident root cause analysis process Supportcontinuous process improvement Ensurecompliance with Internal Control processes and procedures The Ideal Candidate more »

IT and Cyber-Security strategy and data management, data capture and data analysis systems and delivery. Ensuring data capture and analysis inform decision making, service delivery and improvement and enable reporting and capture the value and impacts of service delivery and innovation both internally and externally more »

Morgan Hunt is collaborating with a leading public sector organisation to recruit an ITIL Service Management Analyst. In this pivotal role, you will spearhead the alignment of IT Service Management policies and processes with industry best practices, ensuring they seamlessly support operational strategic objectives. Your extensive expertise will … processes, identifying areas for enhancement, and driving the implementation of new processes, all while fostering engagement among stakeholders to foster a culture of continual service improvement. A key aspect of your responsibilities will involve producing comprehensive reports and leveraging data analysis to pinpoint trends and areas of focus. This … necessary. Key Deliverables: Elevate problem management processes by leveraging our new ITSM toolset, ServiceNow, while serving as the liaison between internal resolver teams, external service providers, and end users for all IT Service Delivery matters. Enhance and create ITIL-aligned processes to support Continuous Service Improvement more »

Commission)This position supported by the VVB central Assurance team will be responsible for the management of the assurance and compliance processes within the delivery team. Monitor and report on asset performance, reliability, efficiency and compliance. Make recommendations that will improve business performance. Providing Quality Assurance support to the … to handover Collect/collate site assurance documentation Assure materials comply with design specification Monitor quality of installation works throughout project life Consulting with delivery team and principal contractor Develop quality plans, manuals, documents, and systems Manage project ITP process Manage Verification & Validation procedure Monitor progress and report on … race, religion or belief, sex or sexual orientation. All employees must demonstrate commitment and enthusiasm in promoting the principles of equality in employment and service delivery. Does VVB sound like a company you would like to work for? Send us your CV on the VVB Careers Microsite - careers.vvb-eng.com more »

General Administrative Duties: • Respond to enquiries from staff, students, and external stakeholders regarding student records and information. • Coordinate with other departments to ensure seamless service delivery related to student administration. • Assist in the planning and execution of student-related events and functions, such as enrolment, graduation, and orientation. more »

this position involves leveraging and applying understanding of business objectives and security needs to identify issues and establish priorities for both internal and external delivery teams. Key skills and responsibilities, IT Security Management experience the Security Operations pillar, devising and implementing requirements, techniques, and resources to enhance value and … and guidelines. the implementation and adherence to security operations procedures, assessing real and potential security breaches, and ensuring thorough investigation and resolution. with IT Service Frameworks, methodologies, and industry best practices such as ITIL v4 and Agile. of day-to-day operations and industry best practices within a Security … Operations Center (SOC). in technical security aspects including firewalls, network security groups, and access controls. leadership in guiding teams through the entire IT service lifecycle, fortifying security measures, and advancing capabilities through continual service enhancement. record of leading response efforts during live cyber incidents and executing remediation more »

role is responsible for using and applying knowledge of business goals and security requirements to frame problems and set priorities for internal and external delivery teams. As a Lead IT Security Manager, you will need to have/be: Skills: Relationship Building . Ability to develop and maintain strong … vulnerabilities in networks, systems and applications and mitigating or eliminating their impact. Risk Management . Ability to identify IT security operations risks and the delivery of audit remediation activities. Emerging technology monitoring. Ability to identify and assess new and emerging technologies, products, services, methods and techniques. Knowledge: Knowledge of … IT Service Frameworks, methodologies, and best practice such as ITIL v4 and Agile. Knowledge of day-to-day activities and best practice within a SOC. Knowledge of technical security such as firewalls, network security groups, and access controls. Types of experience: Experience of leading a team through the full more »

this position involves leveraging and applying understanding of business objectives and security needs to identify issues and establish priorities for both internal and external delivery teams. Key skills and responsibilities, * Strong IT Security Management experience * Direct the Security Operations pillar, devising and implementing requirements, techniques, and resources to enhance … Oversee the implementation and adherence to security operations procedures, assessing real and potential security breaches, and ensuring thorough investigation and resolution. * Familiarity with IT Service Frameworks, methodologies, and industry best practices such as ITIL v4 and Agile. * Understanding of day-to-day operations and industry best practices within a … SOC). * Proficiency in technical security aspects including firewalls, network security groups, and access controls. * Demonstrated leadership in guiding teams through the entire IT service lifecycle, fortifying security measures, and advancing capabilities through continual service enhancement. * Track record of leading response efforts during live cyber incidents and executing more »

oversee the day-to-day activity of the SOC supplier who will deliver security capabilities, communicating their activity to relevant teams. * Manage the design, delivery, maintenance, and continuous improvement of the IT Security Ops capabilities in line with business needs. * Manage the Security Operations Centre (SOC) capability, ensuring effective … security vulnerabilities in networks, systems and applications and mitigating or eliminating their impact. * Risk Management. Ability to identify IT security operations risks and the delivery of audit remediation activities. * Emerging technology monitoring. Ability to identify and assess new and emerging technologies, products, services, methods and techniques. Knowledge: * Knowledge of … IT Service Frameworks, methodologies, and best practice such as ITIL v4 and Agile. * Knowledge of day-to-day activities and best practice within a SOC. * Knowledge of technical security such as firewalls, network security groups, and access controls. Type of Experience: * Experience of leading a team through the full more »

Job Title: Service Delivery Manager Who Are We? Join a dynamic waste management company committed to delivering excellence in service and sustainability. As a Service Delivery Manager, you'll play a pivotal role in ensuring efficient operations and exceptional customer service. Role Overview: The Service Delivery Manager will lead the daily operations of the office and collection drivers, ensuring tasks are completed in line with health and safety policies and profitability objectives. Working closely with the Service Leadership team, you'll strive to deliver a best-in-class service to our … Sign off new contracts, ensuring feasibility and location compatibility. Manage customer billing for extra waste collection. Keep the Depot Customer Hotlist updated and communicate service issues. Perform other reasonable tasks as required. Skills and Experience: Strong leadership and customer service skills. Extensive knowledge of the waste industry. Proficiency more »

this position involves leveraging and applying understanding of business objectives and security needs to identify issues and establish priorities for both internal and external delivery teams. Key skills and responsibilities, Strong IT Security Management experience Direct the Security Operations pillar, devising and implementing requirements, techniques, and resources to enhance … Oversee the implementation and adherence to security operations procedures, assessing real and potential security breaches, and ensuring thorough investigation and resolution. Familiarity with IT Service Frameworks, methodologies, and industry best practices such as ITIL v4 and Agile. Understanding of day-to-day operations and industry best practices within a … SOC). Proficiency in technical security aspects including firewalls, network security groups, and access controls. Demonstrated leadership in guiding teams through the entire IT service lifecycle, fortifying security measures, and advancing capabilities through continual service enhancement. Track record of leading response efforts during live cyber incidents and executing more »

support the council's objectives and priorities. Lead a multidisciplinary team of IT professionals, fostering a culture of excellence, collaboration, and innovation. Oversee the delivery of reliable, secure, and cost-effective IT services and solutions to internal stakeholders and external partners. Collaborate with department heads and elected officials to … understand their technology needs and priorities, providing guidance and support to enhance service delivery and decision-making. Ensure compliance with data protection regulations, cybersecurity standards, and best practices in IT governance and risk management. Drive digital transformation initiatives, leveraging emerging technologies and innovative solutions to improve citizen engagement … streamline processes, and drive efficiency gains. Establish and maintain strong partnerships with vendors, service providers, and community organizations to enhance our IT capabilities and maximize value for our constituents. Requirements: Extensive experience in IT leadership roles within the public sector, with a proven track record of driving digital innovation more »

places continuous improvement, value, and business innovation at the heart of everything we do. ASPIRE is one of our strategic pillars for 2024 and Service Delivery is key to its success. As the Portfolio Director you will be expected to lead the team and deliver value to our … in delivering transformational change involving ERP systems. Skills such as the ability to inspire and drive teams, commercial acumen and leading on bids for delivery, ability to ask tough questions, curiosity and willingness to learn are regarded as more important in this role than a deep understanding of Oracle … experienced Portfolio Directors, with Oracle or other technologies such as SAP, Workday, Sage, etc. You will be seen as central in the shaping and delivery of key proposals and will be recognised by customers and colleagues as a leader who can bring together the right group of people to more »

Signature recruitment are excited to be assisting one of our key clients in their search for a Service Delivery Team Lead to join their team on a permanent basis in their Birmingham office. The organisation are a growing technology company who deliver infrastructure to managed service properties. … their head office being based in Birmingham. This organisation really look after their staff, offering excellent training and development opportunities for all employees. As Delivery Team Leader, you will be managing a team to deliver any services ordered by direct customers or as part of a connection to a … managed service property. Benefits: Hybrid working Competitive salary Holiday pay Company pension contributions Responsibilities: Managing orders placed against any agreed SLAs and effective communication to customers or internal stakeholders. Ensuring all orders are monitored and reviewed throughout the order journey. Utilising systems to set review dates, monitor order stages more »

the safety and HSE performance of all personnel under their control, and for stopping work where this might be compromised Works with customer and service/project manager in producing work schedules and plans, then implements service delivery performing necessary testing in accordance with written appropriate test … procedures Implements standardized methods in order to identify complex problems Supports pro-actively the service team to achieve objectives Ensures works within area of responsibility are executed in accordance with the contract, and conform with project time and budget requirements Provide guidance and Co-operation of consortium partners sub … contractors and exchanges experience with colleagues responsible for products and other service teams and specialist departments Reviews and approves the, WPQRs, WPS, Welders Certification/Coding review, Welding Operators Certification review (e.g. stud welding), Site Skills test (Pressure Parts), Welding book/welding history maintain NDE results, Welding statistics more »

working in a technical role covering Mechanical and Electrical Building Services in a Property/Estates/Facilities environment Experience of monitoring Hard FM service delivery compliance Excellent communication skills with the ability to communicate with a wide range of different stakeholders The ability to write/contribute more »

Service Desk Manager Birmingham Hybrid £40,000 Are you an experienced IT professional who is looking to upskill in their career? We are seeking a Service Desk Manager with 2-3 years of experience in a Managed Service Provider (MSP) environment to join our clients growing team. … As a Service Desk Manager, you will play a crucial role in leading their service desk team to deliver exceptional IT support to their clients. Key Responsibilities: Lead and mentor a team of service desk technicians to ensure they deliver high-quality and timely support to their … clients. Oversee the day-to-day operations of the service desk, ensuring that service level agreements (SLAs) are met and exceeded. Act as a point of contact for key clients, maintaining strong relationships and addressing any escalations or issues promptly. Continuously assess and improve service desk processes more »