3 Permanent Service Delivery Jobs in Bolton

and qualifications? Well, this could be exactly what you're looking for! We're currently looking to grow our brand new, in-house IT Service & Operations team with an individual who will also take their first steps toward a BSc (Hons) in Digital & Tech solutions, keen to hit the … time to get involved. Your support and development. Your day-to-day role will involve working closely with experienced professionals to provide excellent customer service as you troubleshoot technical issues, resolve user enquiries, and contribute to the efficiency of IT service delivery. Providing the right training is critical more »

Key Responsibilities: ** Provide 2nd line technical support via phone, email, and face-to-face for internal and external customers. ** Record all support requests in service desk system and ensure timely resolution within SLA. ** Support 1st line technicians, be an escalation point, offer advice, and teach when necessary. ** Prepare and … configure new equipment, including PCs, laptops, routers, servers, and network switches. ** Communicate with third-party suppliers to ensure service delivery. ** Proactively monitor and update IT systems and respond to potential issues. ** Configure and administrate Microsoft 365 products and escalate complex issues to the senior team. ** Manage and implement client more »

progress their careers. Basic Purpose of the Role To support the depot General Manager, and the wider depot team, to achieve high levels of service performance in the context of the Franchise Agreement. Responsible for all Commercial/Network department functions in the depot including the creation of bus … over contractual issues, including Performance Improvement Plans. Take a proactive approach to monitoring route- and franchise-level performance of the depot in terms of service delivery. With support of the Contract Data Analyst, ensure accurate KPIs and dashboards are provided for the depot management team and regional senior management … with established processes and agreements. Compiling rosters which are compliant with legal requirements, depot and company requirements and local scheduling agreements. Finding solutions for service-related issues, new initiatives, and developments. Maintaining effective relationships between the commercial department and recognised Trade Union representatives and officials. Skills, Experience and Qualifications more »