13 Permanent Service Delivery Jobs in Cheshire

Head of Service Delivery An exciting new senior position to define and deliver CRJs after-market promises and deliver service excellence to our customers. The Ideal candidate for the role: A capable, self-starting, and proven leader with ability to manage change successfully. Passion and track record … for delivering service excellence to customers. Successful record of delivery against contractual service targets and KPI’s. 5 years + market sector knowledge or knowledge in similar industry (e.g. Recycling, Quarrying, Materials Handling, Heavy Plant Hire). Heavy plant mechanical engineering knowledge. Excellent, clear, and confident written more »

reactive services within remit, detailed planning of work with Integral engineering and our supply chain To accurately record all information necessary to resolve reported service requests, incidents and complaints, including accurate classification to enable trend analysis. To monitor, action and escalate work orders and incidents as appropriate to achieve … agreed service levels and to keep customers informed of status and progress of resolution. Procurement of services from external supply partners, including purchase order creation and service delivery management To develop and maintain a good understanding of the core Maximo application, mobile and scheduling systems, the facilities … business Essential Qualifications & Experience: 2+ years working within a work order/scheduling/mobile resource planning environment; FM is advantageous Experience in coordinating service delivery in a mobile field force environment, including parts management and subcontract service delivery. Experience of working in a customer service more »

reactive services within remit, detailed planning of work with Integral engineering and our supply chain To accurately record all information necessary to resolve reported service requests, incidents and complaints, including accurate classification to enable trend analysis. To monitor, action and escalate work orders and incidents as appropriate to achieve … agreed service levels and to keep customers informed of status and progress of resolution. Procurement of services from external supply partners, including purchase order creation and service delivery management To develop and maintain a good understanding of the core Maximo application, mobile and scheduling systems, the facilities … business Essential Qualifications & Experience: 2+ years working within a work order/scheduling/mobile resource planning environment; FM is advantageous Experience in coordinating service delivery in a mobile field force environment, including parts management and subcontract service delivery. Experience of working in a customer service more »

Job Title : Service Engineer Location : Chester-Le-Street Salary : up to £34,000 We are delighted announce that we are collaborating with a well-established MSP situated in the North East to recruit a Service Engineer. This is an incredibly exciting opportunity to join our client during a … period filled with exciting and ongoing projects. Primary Responsibilities (Service Delivery): Detecting and resolving faults, delivering remote support, ensuring regular updates on tickets, and promptly responding to emails, all while maintaining a high-quality customer experience through effective communication and customer care. Adhering to service level agreements … and meeting deadlines. Collaborating efficiently as part of the service team, often working independently. Escalating incidents to Senior Engineers when necessary. Assisting in customer meetings alongside the Head of Department, Team Leader, or Account Manager. Creating customer support documentation. Recording daily timesheets in accordance with company policies. Traveling to more »

team! You will be joining a company, who are transforming the way businesses communicate. With a focus on cutting-edge technology and excellent customer service delivery and service thereafter. About the role: We are looking for a dynamic and experienced Business Development Manager to join their Merseyside … key decision-makers in target industries, building and nurturing accounts, working with the technical and support teams to provide the best and most suitable service to the customer. Understanding client needs and tailoring solutions to meet their specific requirements. Negotiate contracts and close deals to achieve sales targets and more »

The Opportunity: Consulting as an IT Live Service Manager, you will be leading agile cross-functional teams for the seamless support of critical digital services, overseeing the end-to-end support and improvement of cloud-native offerings, prioritising client experience and meeting SLAs. You will act as a focal … using a confident, professional and transparent approach to build effective engagements and productive relationships, handling high-priority incidents for high-volume accounts, collaborating with Delivery Managers and key stakeholders to provide the required hands-on leadership for their service delivery offering. Skills and Experience: Demonstrated senior leadership … ensuring compliance with SLAs, KPIs, and contractual obligations Experience in supporting integrated digital services involving multiple organizations and systems Experience of the Government Digital Service (GDS) Standard and/or operating in a highly-regulated environment is preferred Experience of working with multi-disciplined teams comprising software developers, testers more »

Monitor cyber security services, systems, and related infrastructure for signs of failure or error and raise as IT incidents. Resolve IT incidents and complete service requests relating to all aspects of cyber security in accordance with defined processes and service level agreements (SLAs) and key performance indicators (KPIs … requests, use of new software or hardware facilities and report findings to the Cyber Security Team. Support the IT team in the provision of service delivery, ensuring the team shares knowledge and works flexibly. Assist in the resolution of incidents and complete service requests relating to all … aspects of cyber security in accordance with defined processes and service level agreements (SLAs) and key performance indicators (KPIs). Take ownership and a hands-on approach to vulnerability management reduction across all IT Systems Work with the SOC to assist in the coordination and management of cyber incident more »

An great opportunity has arisen for a Technical Customer Service Advisor/Administrator to join an exciting growing business in Warrington. You will be a key member of a busy team striving to provide excellent customer service in a business to business environment. This is a permanent role … inhouse systems, Microsoft Word and Excel To be suitable for this role you will have: Telecoms experience preferred but not essential Strong and customer service and administration skills. Excellent phone manner. Previous business to business experience. Competent IT skills. Excellent communication skills both verbal and written. Team player. To more »

business need. You will champion a strong internal consultancy approach, embedding a Business Partnering model. Taking ultimate responsibility for the end-to-end operational delivery of all agreed people development solutions through effective management of the team and L&D resources. As the Senior Learning & Development Partner you will … an L&D strategy that can respond to an increasingly digital era, so experience in a blended learning approach is essential. You will drives service delivery in-line with the strategic HRD management goals, with particular focus on ensuring internal mobility of talent through effective Management Development and … review process within the business. This role will be suited to someone who has a sound knowledge of learning styles, experience in course design & delivery, and who is confident & has gravitas while presenting on courses and in meetings. You will understand the drivers & dynamics of a charity environment, have more »

Identify and implement, using consistent existing models where appropriate, a training needs analysis process for the customer which identifies key learning interventions. Feeding training delivery requirements and SO implementation needs into the Training delivery Account Programme for action. Supports site management teams to effectively use the competency framework … this into training techniques and available courseware, support tools etc. Any other duties as directed by the Account Director/National Account Manager/Service Delivery Manager Essential Skills Competencies Managing the training matrix. Manages self. Decision making. Communication skills. Business acumen & commercial awareness. Operational excellence. Strategic thinking … communication skills - written & verbal. Working knowledge of Microsoft Office 365. Desirable Experience of large-scale Training operations. Security industry or Educational environment experience. Customer service experience in people-facing environment. Ability to train IEC/Drug & alcohol testing/Speed gun awareness. About Company Join Today and Build a more »

working together to enable a better, safer and more interconnected world. Job Description PRIMARY PURPOSE OF THE ROLE To ensure the successful implementation and delivery of client projects on a global basis in line with the agreed client plan and ensure that contractual obligations are fulfilled. To identify new … CBE services post contract award and work to the agreed client plan. Focus on maintaining customer satisfaction and maximising the opportunities for expanding our service offering as well as revenue Develop and deploy global co-operative agreements within the SGS network. Monitor and manage global contract performance, including supervision … of both audit delivery and ‘back-office’ activities run by the managing affiliate and delivery affiliates using the support of GKAA. In liaison with GKAA, monitoring the performance of SGS regarding client specific KPI’s. Identify and mitigating risks with respect to poor performance/client expectations Manage more »

The role We are actively seeking a Senior Developer to take on a pivotal role in driving the development of key initiatives spanning CRM, service delivery, and SaaS solutions. This role is integral to our ongoing commitment to technology advancement and digital transformation. What youll be doing You … package including: Health Cash plan Life Assurance Up to £15 per month fitness subsidence Hybrid working arrangements. Auto Enrolment Pension contributions after 3 months service Birthday Day off VITO Days up to 2 days per holiday year paid volunteering Free Will writing service. The Company WorkNest is part of more »

impactful, collaborative and respectful. Job Summary Reporting into the Pay and Reward Manager you will be required to provide a professional, proactive and effective service to all staff within the ICO, ensuring that payroll, pensions and benefits are accurately processed. You will also provide appropriate advice and support to … and pensions policies and procedures. Job Description As part of a small team working closely with People Services colleagues, the postholder will support the delivery of a high quality service. The Lead Pay and Reward Adviser will be responsible for the daily implementation of all relevant policies and procedures.This … Reward Manager to ensure the ICO has effective relationships with external suppliers and organisations involved in the pay, pensions and benefit process e.g. Civil Service Pension Scheme, and suppliers of staff benefits. Work with operational People Services colleagues to ensure that HR data is effectively managed and used by more »