3 Service Delivery Jobs in Coventry

for developing a long-term relationship with the customer representatives on all levels – including senior management Prime interface between the customer and the contractor service unit’s also with Kapsch sub-contractors and resolver groups service level management. Recognize and develop technical and financial optimization potentials or post … market potentials in the respective operational management/service contracts and areas. Developing and manage change requests Compliance with customer-related SLA parameters, action plans to address issues. Monthly Service Reports - oversee data collection & inputs from service managers such ach Incident and Problem managers. Provide report commentary … and context. Customer service reviews - organize, chair, minute, track/chase actions. Internal governance meetings - organize, chair, minute, track/chase actions. Sub-contractor service reviews – review performance and identify areas and actions for improvement and adherence to SL’s. Monitoring and design of complaint handling and complaint more »

programme and provide end to end technical leadership and ownership for post-sales engineering of the customer solution. Engage with pre-sales, product engineering, service delivery, service assurance and the customer, through the design, delivery and migration stages. Deliver level 4 support for design related support … consist of but not limited to MPLS, Ethernet, IPsec, Managed Security Services, SD-WAN, Managed Hosting and Cloud. The TDA will own the technical delivery of the work-stream in the complex global programme and will be the technical interface between the customer, product teams, and project management during … service delivery. Close engagement with pre-sales, technically validating solutions proposed are deliverable and all technical aspects are clearly defined. The TDA accepts the technical ownership of the solution at the point of sign off. Lead customer facing technical workshops requiring excellent communication with the ability to articulate technical more »

We need you to provide oversight to the roles of the administrative staff in the provision of a comprehensive administration & data co-ordination support service to the team. You will be acutely aware of maintaining confidentiality, the implications of GDPR and you will be used to managing many competing … priorities on a daily basis; including supervising and supporting staff in complex administrative functions and developing and delivering administrative service changes. About us Coventry and Warwickshire Partnership Trust provides a full range of expanding physical, mental health and learning disability services to children, young adults, adults and older adults … geographical area in some of our specialist services, we see on average around 5,000 patients every day. Job description Job responsibilities To ensure service delivery is supported by an effective and efficient admin and clerical support function across all services in the building(s) To effectively manage more »