1 to 25 of 32 Permanent Service Delivery Jobs in East London

success and consistency. Balance this by supporting process improvements that help streamline and allow for better focus on sales or clients. Provide input into service line products, product pricing methodology, and future trends or tactics that should be reviewed internally. Participate in monthly pipeline calls to ensure team alignment … to challenges, needs and requirements identifying root causes, providing effective solutions in a timely manner to ensure that traction, progress, and confidence is maintained Service Excellence - dedicated to meeting, enhancing and at time exceeding clients expectations, ensuring excellence in service delivery are achieved through the right solution … well as team and personal goals. Utilisation process and tools to drive improved sales. Coordinate solutions resources across geographies to ensure quality of proposed service offering Accountable Leader through the solution process, coordinating, providing insight and partnering with service line subject matter experts to ensure the latest and more »

As the Critical Facilities Maintenance Day Engineer Mechanical/HVAC , you will plan, manage and implement the delivery of Facilities Maintenance services to our Data Centers ensuring operational performance is always maintained to the highest possible standards. Provide engineering services and guidance in general on property matters affecting the … on-going management and development of the Data Centers. Your Responsibilities Providing a customer focused service and a high standard of planned preventative and reactive maintenance Proactively involved in the on-going technical evaluation of all plant and equipment, suggestion of improvements where appropriate Accurately recording and reporting of … within Business-Critical Environments Creating and developing SOP and EOP documentation and other related/similar processes A flexible but non comprising approach to service delivery A very good understanding of HVAC and mechanical systems Good understanding of Data Centre cooling solutions and building services A/C more »

Industry? Do you have current or previous experience? If so, this may be the opportunity for you! On-the-job training provided. As a Service Delivery Agent, you will deliver and collect our vehicles from our customers, completing relevant inspections along the way. The role will also involve … preparing the vehicles for rental. At Thrifty Car and Van Rental, our colleagues work hard to deliver exceptional customer service, and we drive for success by delivering great service the first time, every time. What can we offer you? 5.6 weeks holiday pro rata Contribution to Group Personal … fast-paced environment Ability to show great attention to detail Ideally, you will have previous experience in the same role or industry Excellent customer service and communication skills Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA more »

Industry? Do you have current or previous experience? If so, this may be the opportunity for you! On-the-job training provided. As a Service Delivery Agent, you will deliver and collect our vehicles from our customers, completing relevant inspections along the way. The role will also involve … preparing the vehicles for rental. At Thrifty Car and Van Rental, our colleagues work hard to deliver exceptional customer service, and we drive for success by delivering great service the first time, every time. What can we offer you? 5.6 weeks holiday pro rata Contribution to Group Personal … fast-paced environment Ability to show great attention to detail Ideally, you will have previous experience in the same role or industry Excellent customer service and communication skills Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA more »

Job DescriptionRole: Head of Service Delivery & Regional ITLocation: West London – hybridSalary: £110,000 – 125,000 + car allowance + bonus + benefitsWe have a great opportunity with one of our FTSE100 clients looking for a Head of Service Delivery & Regional IT to join them during an … exciting period of transformation. You’ll provide strategic leadership, owning and defining the end-to-end services defined within the service portfolio.The role:Ensure the immaculate Service Delivery of Critical Business Services and ProductsManage the technical performance and quality of enterprise systemsDrive engagement with the businessIdentify trends … and issues impacting service delivery, working alongside the wider management teams to remediate issuesMeet and exceed SLAs and OLAs, through internal and external services supply chainOwn and direct investments, alongside the CDIO and CTO, to support the treatment or removal of operational IT riskSupport in driving operational excellenceOversee more »

Job DescriptionKey Responsibilities:The SIAM Lead – is accountable for Service Integration & Management Tower along with Governance for the management of Service Providers performance against the contracted and agreed service levels.Must understand the overall setup of IT Services and roles played by various Service ProvidersMust understand the … work as agreed in SOWBuild the SIAM Target Operating Model, align roles, interfaces with the relating functionsAnalyse, understand and continuously manage interdependencies within the Service Providers for smooth OperationsEstablish and maintain strong, productive and collaborative relationships with the Service ProvidersUnderstand business drivers, customer strategy and act as a … face of the customer to the Service ProvidersHandle Dispute Management & Escalation Management to ensure smooth OperationsIdentify potential risks proactively and highlight with Customer & Service Providers for timely mitigationEnsure performance reports are published, analyze the root cause of performance shortfalls against committed SLA performance targets and tracked KPIs to more »

complex debt transactionsFoster the team's talents through mentorship and guidanceCultivate a robust and collaborative work environment that promotes individual and team growthEnsure outstanding service delivery and cultivate strong borrower relationshipsOversee ongoing portfolio monitoring to maintain a deep understanding of borrower performanceDo you have:Demonstrable experience in credit more »

emphasising user-focused design, and remarkable event solutions. Originating from robust partnerships in the financial, legal, and insurance sectors, our client seamlessly integrates personalised service with state-of-the-art technology to deliver unmatched experiences in travel and event management.As an Account Manager specialising in corporate travel, you will … relationships, acting as a trusted advisor to understand their needs and goals.and Strategy: Meet personal KPIs, develop strategic Client Journey Plans, and ensure consistent service delivery according to SLAs.and Growth: Drive client compliance, manage commercial models, and introduce innovative solutions to enhance client loyalty.Reviews and Implementation: Conduct strategic more »

a very high margin internally developed CX platformOur client is agile & flexible allowing deals to happen quicklyYour access to internal resources (presales, architecture, consulting, service delivery & project) is unrivalledChurn rate for customers is almost zero - these guys do not lose clients!Mandatory requirements:Needs to be a pure more »

race, religion or belief, sex, or sexual orientation. All employees must demonstrate commitment and enthusiasm in promoting the principles of equality in employment and service delivery.NO EMPLOYMENT AGENCIES. more »

Job DescriptionService Delivery/IT Operations – Up to £360 P/D Inside IR35 – LondonThis a 6-month assignment with a highly regarded Asset Management firm based in London.You will be providing IT support and service delivery to lead the BAU service operations functions and provide … to £360 per day. You will also be required in the office 5 days a week.This is a role where you will be leading service delivery, with that in mind you will need:5+ Years’ Experience in a Similar PositionExperience in the Financial Industry – Preferably Buy-SideITIL QualifiedActive more »

Job DescriptionWe are seeking a dynamic and results-oriented individual to join our Enterprise Security Client as a Service Account Manager.The ideal candidate will be responsible for managing and enhancing client relationships, ensuring the delivery of exceptional service, and driving revenue growth through service contracts and … Client Relationship Management:Organise and attend monthly or scheduled meetings with Clients and/or their representatives to conduct comprehensive performance reviews of our service delivery.Produce and issue monthly/annual Client reports incorporating key performance indicators (KPIs), engineer performance, relevant issues and concerns, legislative impacts, health and safety … statistics, etc.Team Leadership and Supervision:Manage and supervise the service desk, overseeing performance and technical issues to ensure optimal service delivery.Supervise service engineers' performance and quality, providing regular feedback and addressing any issues with the Operations Manager.Quotation Management:Produce and issue quotations for service contracts, system more »

Job DescriptionIT Incident and Service Request Manager£60,000-£65,000City of LondonTria are working with a fascinating global private equity organisation that spans across 16 countries with circa 14,000 employees and circa 100,000 users. We are representing a global education institution who are looking for an … who are going through a global transformation programme with significant investment behind them.Your primary role will be implementing ITIL governance across a centralised greenfield Service Delivery function, specifically focussing on Incident and Service Request Management.What we are looking for:Extensive ITIL experienceExperience across broad incident management (not … only major incident management) and service request managementExceptional communication and stakeholder management skillsWhat we are offering:26 days holiday with an option to buy an additional 5 days.Company sponsored Pension Scheme with a 5% employer contribution.Private Healthcare scheme.Professional development (company paid qualifications).Hybrid working (c. once a week in more »

by building a globally led, digital-first scale organization aligned with customers and partners. Dedicated to one of the fastest growing customer segments, the Service Provider Growth organization is committed to delivering the global digital scale engine for our business -- this is where you come in. You will support … you to learn more about the ContraForce Sales organization and the value we deliver to our customers, partners, and one another, every day. The Service Provider Growth team drives excellence for ContraForce by helping customers realize the value of the ContraForce Platform. Powered by a world-class connected sales … of your customers, their security challenges, and strategic business objectives to identify their core security needs and connect them with our Security solutions.Engage with Service Providers - Leverage and scale through aligning early with Managed Service Providers (MSP) and Managed Security Service Providers (MSSP) organizations.Engage with Distributors – Leverage more »

stage discussions including pricing/commercial and legal jointly with the client partnership teamsProvide necessary input for building new alliances with relevant product/service ecosystem partnersWill be passionate and enthusiastic to work on digital technologies.Provide intelligence on ecosystem partner, competition, marketing mix elements and trends that would impact … strategic accounts to ensure there is a good understanding of strategic and tactical initiatives of customers and prospects. Work on penetration strategies for various service lines from Infosys into the strategic accounts. Build relationship maps for key executives in the accounts and in the ecosystem partner organizations.Building long term … commercial negotiations and order bookings.Track record of interacting and building relationship with C/C-1 level clients/ecosystem partners.Reasonable understanding of Global Delivery Model and IT service industryExperience managing large multi-location engagement teams and driving multi-functional proceedings including sales, finance, legal, leadership, service more »

role…You will be playing a crucial role in supporting the BAU IT for clients across the group.This role is vital in supporting the Service Delivery function in anticipating and mitigating issues users face which may impact service ability.Every day is different with opportunities to grow. You more »

relationships with various teams across the business to ensure the management and optimisation of the CMDB with the aim of improving the overall IT service management capabilities. To thrive in this role you will need to possess excellent communication skills with the ability to work in a team and … documented and followed and working with several data sources to ensure accuracy and completeness of data. You will have experience in process ownership, complex service delivery, and IT asset managementResponsibilities:CMDB Configuration: Maintain and configure the CMDB schema to align with the company’s IT infrastructure, services, and … best use of assets.ITIL 3 or 4 FoundationKnowledge of inventory systems (i.e. Lansweeper, Crowd Strike)Background in IT asset and configuration management.4Experience with IT service management tools and platforms.Knowledge in working with Configuration Management processes and systems or ITIL processes.Experience working in a regulated environment and knowledge of the more »

Develop and refine the strategy for public cloud offerings, focusing on scalability, cost-efficiency, and accessibility.Leverage the global infrastructure of public clouds to optimize service delivery for high availability and geographical distribution.Collaborate with technical teams to ensure seamless integration of public cloud solutions.Private Cloud Leadership:Lead the development … performance metrics to identify opportunities for optimizing hybrid cloud environments.Microsoft Cloud Solution Provider Programme Enhancement:Expand the Microsoft Cloud Solution Provider Programme within our service offerings, providing comprehensive solutions for clients.Collaborate with Microsoft and other partners to stay ahead of cloud technologies and marketplace changes.Ensure alignment with Microsoft's more »

role…You will be playing a crucial role in supporting the BAU IT for clients across the group.This role is vital in supporting the Service Delivery function in anticipating and mitigating issues users face which may impact service ability.Every day is different with opportunities to grow. You more »

role with a real opportunity for learning the sort of challenge you're seeking?Do you strive to give 100% when it comes to service delivery and customer experience?Then look no further...!The roleA growing Mac specialist MSP are looking for a 2nd Line Support Technician to … sector and will be fully on-site in their state of the art Central London offices. The role is split between working on escalated service desk tickets, walk-up requests (think tech bar), device builds and processing joiners & leavers. This role is ideal for someone with a few years more »

FAQs, and knowledge articles.in incident management and problem resolution activities, including conducting root cause analyses.closely with internal teams to ensure a high level of service delivery and customer satisfaction.remote support and assistance with change management for our client base on a 24x7 basis as required.and monitor call queues … of networking technologies, including LAN/WAN, routing, switching, IP sub-netting, and the 7-layer OSI model and associated protocols.experience in an IT service role, with a focus on supporting and troubleshooting network security environments.troubleshooting and problem-solving skills.and effective communication skills, both verbal and written.to work well more »

that have a user base of at least 2,000 people.An in-depth knowledge of escalation procedures, Incident Management and other disciplines related to Service Delivery.What we are offering:26 days holiday with an option to buy an additional week.Company sponsored Pension Scheme with a 5% employer contribution.Private Healthcare more »

HR technologies, digital HR, organisation design, learning & development, recruitment, benefits, reward, performance, and talent.Strategic HR Analysis: Future organisational capabilities, trends, and business performance improvement.HR Service Delivery & Operating Models: Design and implementation considering business demands and efficiency.HR Technology: Analysis of HR requirements, employee experience, and implementation of enabling technology.Digital more »

thorough understanding of each client’s business within the team.Manage multiple account teams to deliver work within allocated budgets, ensuring the highest standard of service delivery.Provide expert client advisory services and oversee day-to-day PR operations.Mentor and develop junior colleagues, nurturing their skills and fostering growth within the more »

Building Services (Fit-Outs) desired ;-Good understanding of AutoCAD, BIM Modeling Software etc.;-The candidate should be prepared to take responsibility for ensuring successful service delivery through effective management;Salary: £60000-£65000If this sounds like your dream job and you meet these qualifications, please apply today more »