1 to 25 of 81 Permanent Service Delivery Jobs in the East of England

Director of Service Delivery About My Client: My client is a renowned leader in providing high-quality technical support and services across the UK. Specializing in EPOS systems, they have built a reputation for excellence and innovation. To continue delivering exceptional service, they are seeking a dedicated … and experienced Service Delivery Director to oversee their team of engineers across the UK. Role Overview: As the Service Delivery Director, you will be responsible for managing a distributed team of engineers who provide on-site and remote support for EPOS systems. This is a strategic … role focusing on ensuring high standards of service delivery, customer satisfaction, and operational efficiency. You'll collaborate closely with other senior leaders to drive process improvements, optimize resources, and maintain a customer-centric approach. Key Responsibilities: Lead and manage a team of engineers located across the UK, ensuring more »

Director of Service Delivery About My Client: My client is a renowned leader in providing high-quality technical support and services across the UK. Specializing in EPOS systems, they have built a reputation for excellence and innovation. To continue delivering exceptional service, they are seeking a dedicated … and experienced Service Delivery Director to oversee their team of engineers across the UK. Role Overview: As the Service Delivery Director, you will be responsible for managing a distributed team of engineers who provide on-site and remote support for EPOS systems. This is a strategic … role focusing on ensuring high standards of service delivery, customer satisfaction, and operational efficiency. You'll collaborate closely with other senior leaders to drive process improvements, optimize resources, and maintain a customer-centric approach. Key Responsibilities: Lead and manage a team of engineers located across the UK, ensuring more »

Role and Responsibilities: Ensure a safe working environment for all personnel and promote safety practices in line with company policies Front line responsibility for service delivery of maintenance works and emergency response activities, including standby duties Plan and arrange traffic management requirements for technology works, including managing and more »

Service Desk Analyst £27,000 + Benefits, Hybrid: Cambridge/home based About Arcus Arcus is a fast growing and successful GovTech company. We are dynamic and forward thinking, with great ambition. At Arcus, you will have the chance to share your knowledge and make your presence felt. With … is to provide 1st line support to customers using our products as well as ensuring timely resolution of requests in line with a published Service Level Agreement (SLA). You will aim to maintain a high level of customer satisfaction upon receipt of incidents & raised tickets. You will become … an integral member of the Service Desk team keeping the Customer Service Manager updated on escalation of incidents where necessary and promote the Service Desk to provide customers with a one-stop service support solution. Key Responsibilities: Provide support to customers via ticket system, telephone and more »

Service Desk Analyst £27,000 + Benefits, Hybrid: Cambridge/home based About Arcus Arcus is a fast growing and successful GovTech company. We are dynamic and forward thinking, with great ambition. At Arcus, you will have the chance to share your knowledge and make your presence felt. With … is to provide 1st line support to customers using our products as well as ensuring timely resolution of requests in line with a published Service Level Agreement (SLA). You will aim to maintain a high level of customer satisfaction upon receipt of incidents & raised tickets. You will become … an integral member of the Service Desk team keeping the Customer Service Manager updated on escalation of incidents where necessary and promote the Service Desk to provide customers with a one-stop service support solution. Key Responsibilities: Provide support to customers via ticket system, telephone and more »

using SEO tools, analyzing data to refine technical SEO strategies for maximum impact. Stay ahead of industry trends and algorithm updates, driving innovation in service delivery and processes. Ensure seamless collaboration across teams, provide insightful reports on technical SEO performance, and communicate strategies to non-technical stakeholders. Play more »

of accelerated and sustained growth, both nationally and internationally. As a pivotal team member, you will play a vital role in ensuring the seamless delivery of our services. Innovation and continuous improvement are at the core of our business. We work closely with academia & industry professionals on R&D … projects to leverage the latest technologies and enhance our business processes, improving the service offering for our customers and making us leaders in our market sector. The ideal candidate possesses a strong commercial understanding, demonstrates adaptability to rapid changes, and keen attention to detail. A strong foundation in administration … Time to Unwind: Enjoy generous annual leave of 23 days plus 8 bank holidays , with an extra day for the first 2 years of service, allowing you to recharge and explore life beyond work. Roles and Responsibilities: Scheduling, planning and coordination of resources such as but not limited to more »

Watton, Thetford . Data and accurate data, at that, is of the upmost importance to us. Accurate information allows us to provide a comprehensive service delivery to our clients, so your back-office data entry skills are needed and will be valued. Due to a recent internal promotion more »

Service Desk Team Leader - IT Service Management Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to service … calls answers and tickets resolved. ITSM/IT would be a huge advantage! JOB SUMMARY Provide leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes, procedures and contractual requirements are followed whilst maintaining high … levels of customer service. Endeavour to provide all customers with the best level of customer service and support. Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets. QUALIFICATIONS, SKILLS AND EXPERIENCE • Awareness of ITIL methodologies and best practice • Good working knowledge more »

Head of Cyber Security Service Management Salary between £115,000 - £130,000 Input into the development and implementation of cyber security strategy - which will have a direct contribution to helping achieve our exciting growth plans. We are currently recruiting for a significant role within our Cyber Security Operations function … if you have experience working with technical security threat response and service management, we would love to hear from you! A bit about the job: As the Head of Cyber Security Service Management, you will lead our Security Engineering and Service Delivery teams, to ensure that … of defensive and detective tooling both on premise and in the cloud Ability to lead multiple complex activities simultaneously to short timescales Experience leading service incidents in a complex enterprise environment What you’ll get for this role: Our purpose - with you today, for a better tomorrow – is a more »

the top of the pay scale (subject to satisfactory annual appraisal), 26 days leave increasing to 31 days after 5 years continuous local authority service, relocation support up to £8,000, discounted car parking, loans for car purchases and financial assistance for career development. For an informal discussion about … please contact Steven Bow, Consultant in Public Health, at steven.bow@bedford.gov.uk. Job description Job responsibilities The post-holder will be a leader in the delivery and dissemination of intelligence and evaluation, working with multiple stakeholders in a complex environment. Embedded in the shared public health team that works across … underpin action across disciplines and organisations, leading the collation and interpretation of relevant data. Lead the Population Health Intelligence Unit, which provides a shared service to Bedford Borough, Central Bedfordshire, Luton and Milton Keynes Councils and BLMK ICB. Support the delivery of the local authorities Core offer to more »

Radiologist specialist trainees. In addition, we have recently expanded our remit to include STP trainees The Trust sits at the centre of acute healthcare delivery, surrounded by the beautiful landscape of the Norfolk Broads and the sweeping sandy beaches of the Norfolk coastline. The Hospital is close to the … duties of the job In conjunction with the senior leadership team, lead Consultant Nuclear Medicine Radiologist and senior Clinical Scientist; promote continuous improvement in service delivery, quality and safety, using current methods to improve productivity, workforce transformation and quality improvement. To be responsible for the Nuclear Medicine budget … county wide contracts Responsible for ensuring effective allocation and coordination of resources and staff Responsible for regularly monitoring, evaluating, and delivering the Nuclear Medicine service regarding governance requirements, patient waiting times in line with Government and Trust targets, as well as financial directives. Develop annual Nuclear Medicine service more »

by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs/Writing. We more »

a good knowledge of single, three phase and electrical installations will be required Oversee technical maintenance and assist with repair operations to ensure that service delivery is not compromised Undertake investigations and provide reports in relation to customer issues and feedback Review technical information, manuals and processes, updating more »

all times model enthusiasm, practices pride, and ethical business to enhance morale, provide a positive work environment Handling interaction with escalated customers in difficult service scenarios to resolve issues, rebuild customer's confidence in the brand, and secure retention of customers. Any other task required to fulfil the role … compliance with local requirements Develop initiatives to drive sales performance and increase conversion Experience: 3-5 years' experience within a contact centre/customer service-related management position Prior experience with strategic planning and leading a contact centre team. Background in the travel/hospitality industry is a bonus. … is passed Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; Customer Service Manager, Customer Operations Manager, Call Centre Operations Manager, Customer Experience Manager, Contact Centre Operations Manager, Customer Support Manager, Client Services Manager, Call Centre Manager more »

IT Service Delivery Lead needed for this professional not for profit organisation. Collaborating with teams across the business the role will involve operationally delivering a first-class IT service to the organisation. Responsibilities are broad and include overseeing day-to-day budget administration, planning the delivery of services in line with the organisations goals and customer expectations, developing service strategies, defining service levels, monitoring performance of service delivery and identifying and implementing service improvements. The right person will have a good mix of: Service delivery or operations management more »

As the Critical Facilities Maintenance Day Engineer Mechanical/HVAC , you will plan, manage and implement the delivery of Facilities Maintenance services to our Data Centers ensuring operational performance is always maintained to the highest possible standards. Provide engineering services and guidance in general on property matters affecting the … on-going management and development of the Data Centers. Your Responsibilities Providing a customer focused service and a high standard of planned preventative and reactive maintenance Proactively involved in the on-going technical evaluation of all plant and equipment, suggestion of improvements where appropriate Accurately recording and reporting of … within Business-Critical Environments Creating and developing SOP and EOP documentation and other related/similar processes A flexible but non comprising approach to service delivery A very good understanding of HVAC and mechanical systems Good understanding of Data Centre cooling solutions and building services A/C more »

client focused organisation responding quickly and efficiently to our clients needs. Our aim is to work closely with our valued clients to ensure our service delivery is exceptional at all times. Role Description We are now looking to employ a Service Engineer to work in the Cambridge … area. As a Service Engineer you will carry out the routine maintenance of Fire Alarms, Intruder Alarms, CCTV, Access Control, Portable Extinguishers, Disabled refuge and call/toilet systems, smoke vents, dampers, Emergency Lighting, in accordance with the current Standards and Codes of Practice. This role will include but more »

what youll be getting up to on a day to day basis: Littlefish is seeking an Onsite Engineer to come and join our growing Service Delivery team. As the Onsite Engineer, you will be working on the Tech Bar, providing a walk-up service to a range … of users, you will also be required to provide floorwalking services, you will report into the Service Delivery Manager. Your main duties will include providing effective onsite technical support to Littlefishs customer on a dedicated basis, for desktop/laptop/printer/application issues and installations, as … I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work more »

Your new company Join an exciting and innovative organisation in the livestock industry as the Head of Service Management. This renowned company is dedicated to providing exceptional livestock data services, enabling effective disease and infection control while driving productivity and innovation in agriculture. As part of this forward-thinking … team, you will have the opportunity to contribute your expertise and align with their values. Your new role As a Service Delivery Manager at this fast growing organisation, you will play a pivotal role in our multi-vendor support model. Your focus will extend beyond the successful delivery of support outcomes. You will strive to elevate support across the organisation, from the Service Desk to our Dev Teams and Product Owners, ensuring exceptional service for our customers and surpassing our support targets. Your work will adhere to industry standards such as ITIL V4, ISO more »

Infrastructure Engineer Location: Full-time on-site in Huntingdon, Cambridgeshire We are looking for an experienced Senior Infrastructure Engineer to join our 3rd Line Service Operations team who is able to work collaboratively with colleagues and our customer in an exciting and critical LAN/WAN environment. A key … requirement of this role is to deliver technical service in a dynamic ITIL environment as well as incorporating Agile change delivery. UNLEASH YOUR POTENTIAL At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers success. We empower our … deployment. Excellent communications and organisational skills as well as the ability to work independently as well as in a team. Experience in ITIL ICT service delivery and SAFE Agile delivery of critical infrastructure. Experience of working under pressure to meet deadlines while handling multiple priorities. Understanding of more »

significant impact within a newly created team and have a great opportunity for development and progression? If so, my client is looking for a Service Delivery Lead to join their team within the Energy sector. In this pivotal role, you will take on the overall responsibility for the … maintenance plan at both the company and client level. You will manage a skilled team and be responsible for the on time delivery of all maintenance activities. The ideal candidate will have operational leadership skills and the ability to handle multi-disciplines and tasks from multiple clients. As an … within the Electrical field) and Operations Management expertise to this multi-faceted role, working closely with the Technical Manager and reporting directly into the Service Delivery Manager who forms part of the Senior Leadership team. This position comes with a range of attractive benefits, including: A competitive salary more »

Role: Information Technology Service Delivery Manager Skills: Office 365, Email, Exchange, Teams, LAN, WAN, RDS, VPN, Server infrastructure, understanding of Cloud server management, Media player deployment including software upgrades and enhancements, Planning and implementation of upgrades, Line management experience and liaising with internal stakeholders. We have a long … an impressive range of clients spanning leisure, retail and hospitality. They are now looking to expand the team further by adding an Information Technology Service Delivery Manager to their ranks. This position is on a permanent basis. £55,000 – Technical Manager – Hertford (Hybrid) They have hybrid working which more »

checks in relation to onshore and offshore activities Manages quality assurance and control in relation to supplier and subcontractor evaluation, management and product/service delivery across a diverse, multi-tiered supply chain. Collaboration with Package and Engineering technical authorities e.g., Design, Transport & Installation, Construction, Fabrication (including NDT … Coatings) processes to ensure alignment with Quality requirements and deliverables. Proactive engagement with Lessons Learned capture and implementation throughout the project lifecycle. Management and delivery of the project audit programme within the assigned project work package(s) Participate and contribute to all relevant site and project quality meetings Deputises … Fabrication, Electrical & Mechanical systems and Construction. Strong working knowledge of contractual mechanisms applied within Renewables/Oil and Gas Projects and associated Product and Service delivery is desirable. Demonstrable experience in dealing with 3rd party contractors in relation to Quality. Qualified and experienced Lead Auditor(desirable) IT literate more »

Technical Operations Manager – Hertfordshire (Hybrid) As a skilled Manager who has a good grasp of service delivery and technical operations, running a small service desk team and being hands-on, this role will allow you to use your technical capabilities and become more client-facing. This one … overseas. With their client base continuing to grow they are looking to add a Technical Operations Manager to the team to help them maintain service level agreements and a five star service for their end clients. Why them? This role is permanent and Hybrid working You can look … these improvements, coordinating with our development teams and technical project managers where required. You will work closely with the Senior team to ensure technical delivery is at the highest level. About them The company are a global agency who specialise in Music. Based in the Hertford area. They pride more »