26 to 50 of 87 Permanent Service Delivery Jobs in the East of England

get the days back in the week. Required skills: -fluent in Spanish and English speaking, with strong all-round communication skills. - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English … certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to … the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with more »

month, get the days back in the week. Required skills: - fluent German and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English … certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to … the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with more »

existing Team Leader in IT and looking for an exciting new role within an organisation committed to improving lives? Are you passionate about IT service delivery and ensuring that systems and networks are running smoothly? If so, their IT Operational Infrastructure Team Leader role could be the perfect … are running smoothly. As an IT Operational Infrastructure Team Leader, you will be responsible for overseeing the day-to-day operations of their infrastructure service, ensuring that IT services operate within the parameters of our Service Level Agreements (SLAs). You will lead a team of technicians, managing … while driving operational infrastructure projects to enhance system efficiency and security. Further key responsibilities are listed below: Provide expertise and advice to the IT Service Desk and second line teams ensure service desk incidents are resolved in accordance with IT Service level agreements. Manage a Team to more »

Your new company Join an exciting and innovative organisation in the livestock industry as the Head of Service Management. This renowned company is dedicated to providing exceptional livestock data services, enabling effective disease and infection control while driving productivity and innovation in agriculture. As part of this forward-thinking … team, you will have the opportunity to contribute your expertise and align with their values. Your new role As a Service Delivery Manager at this fast growing organisation, you will play a pivotal role in our multi-vendor support model. Your focus will extend beyond the successful delivery of support outcomes. You will strive to elevate support across the organisation, from the Service Desk to our Dev Teams and Product Owners, ensuring exceptional service for our customers and surpassing our support targets. Your work will adhere to industry standards such as ITIL V4, ISO more »

Infrastructure Engineer Location: Full-time on-site in Huntingdon, Cambridgeshire We are looking for an experienced Senior Infrastructure Engineer to join our 3rd Line Service Operations team who is able to work collaboratively with colleagues and our customer in an exciting and critical LAN/WAN environment. A key … requirement of this role is to deliver technical service in a dynamic ITIL environment as well as incorporating Agile change delivery. UNLEASH YOUR POTENTIAL At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers success. We empower our … deployment. Excellent communications and organisational skills as well as the ability to work independently as well as in a team. Experience in ITIL ICT service delivery and SAFE Agile delivery of critical infrastructure. Experience of working under pressure to meet deadlines while handling multiple priorities. Understanding of more »

level of security clearance required (DV- Developed Vetting) UNLEASH YOUR POTENTIAL We are looking for an experienced Infrastructure Engineer to join our 2nd Line Service Operations team who is able to work collaboratively with colleagues and our customer in an exciting and critical LAN/WAN environment. A key … requirement of this role is to deliver technical service in a dynamic ITIL environment as well as incorporating Agile change delivery. Are you ready for your next challenge? At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers … deployment. Excellent communications and organisational skills as well as the ability to work independently as well as in a team. Experience in ITIL ICT service delivery and SAFE Agile delivery of critical infrastructure. Experience of working under pressure to meet deadlines while handling multiple priorities. Understanding of more »

Job: Service Desk Manager - IT Support - ITIL Location: Ipswich Salary: £45,000 - £50,000 I am working with a fantastic business in the Ipswich area to recruit a Service Desk Manager as part of their ongoing growth plans. This market leading business have gone from strength to strength … position that has been created as part of ongoing growth, as this business continues to invest in their technology platform. Key skills include: - Previous Service Desk experience of a small team (3 - 5). - Strong Technical background, able to operate as point of escalation. - Service Delivery process more »

deployment. Excellent communications and organisational skills as well as the ability to work independently as well as in a team. Experience in ITIL ICT service delivery and SAFE Agile delivery of critical infrastructure. Experience of working under pressure to meet deadlines while handling multiple priorities. Understanding of more »

the top of the pay scale (subject to satisfactory annual appraisal), 26 days leave increasing to 31 days after 5 years continuous local authority service, relocation support up to £8,000, discounted car parking, and financial assistance for career development. For an informal discussion about the role, please contact … develop and provide reports and presentations to a range of staff and staff groups (up to Board level) including Directors, Deputy Directors, Heads of Service and others in BBC, MKC, CBC, LBC and BLMK ICB. To represent the Population Health Analytics Lead and the Consultant in Public Health at … professional area or span of control). To contribute fully to the agenda and to the development of practices/procedures which affect the service area for which the post holder is responsible. To deliver corporate objectives. To address corporate/community service issues or to deal with more »

IT security operations, liaise with stakeholders, and ensure technology alignment. Oversee server and software maintenance, including upgrades and virtualisation. Monitor IT security performance, maintain service standards, and implement improvements. Adhere to change management protocols Lead the introduction of new cybersecurity technologies and services. Coordinate business continuity and disaster recovery … testing. Assist in evaluating and procuring IT hardware and software solutions. Offer expert advice on IT infrastructure, security, and future technological developments. Handle IT service requests and maintain customer service excellence. What you'll need to succeed Strong experience of cyber security Extensive practical experience in managing Microsoft … with forensic readiness. Strong experience in Data Networking Protocols (TCP/IP, OSPF, DHCP, DNS). Proven track record in efficient business processes, operational service delivery, and staff scheduling. Implementing operational changes within a team. What you'll get in return Job Security and Longevity: Enjoy stability and more »

IT security operations, liaise with stakeholders, and ensure technology alignment. Oversee server and software maintenance, including upgrades and virtualisation. Monitor IT security performance, maintain service standards, and implement improvements. Adhere to change management protocols Lead the introduction of new cybersecurity technologies and services. Coordinate business continuity and disaster recovery … testing. Assist in evaluating and procuring IT hardware and software solutions. Offer expert advice on IT infrastructure, security, and future technological developments. Handle IT service requests and maintain customer service excellence. What you'll need to succeed Strong experience of cyber security Extensive practical experience in managing Microsoft … with forensic readiness. Strong experience in Data Networking Protocols (TCP/IP, OSPF, DHCP, DNS). Proven track record in efficient business processes, operational service delivery, and staff scheduling. Implementing operational changes within a team. What you'll get in return Job Security and Longevity: Enjoy stability and more »

operating systems (Windows OS), client applications, printing, and network connectivity, following agreed-upon procedures for Incident, Problem, Change, Release, and Configuration Management to defined service levels. Function To ensure quality and timely delivery of all 1st/2nd line desktop support services, mainly deskside. To assist in the … delivery of IT projects. To deliver desktop/onsite support services at client location. Identifying and responding to calls in a professional manner Technical Responsibilities: Delivery of 1st/2nd line support activities and duties Desktop/laptop imaging builds and repairs Attend meetings as required based on … work being undertaken Escalate quality matters to the Team Leader/Service Delivery Manager Assist fellow team members in identifying solutions to problems Be flexible and be able to work out of hours on occasion when necessary Can analyse, diagnose, and troubleshoot problems within set SLAs Able to more »

Head of Cyber Security Service Management Salary between £115,000 - £130,000 Input into the development and implementation of cyber security strategy - which will have a direct contribution to helping achieve our exciting growth plans. We are currently recruiting for a significant role within our Cyber Security Operations function … if you have experience working with technical security threat response and service management, we would love to hear from you! A bit about the job: As the Head of Cyber Security Service Management, you will lead our Security Engineering and Service Delivery teams, to ensure that … of defensive and detective tooling both on premise and in the cloud Ability to lead multiple complex activities simultaneously to short timescales Experience leading service incidents in a complex enterprise environment What you’ll get for this role: Our purpose - with you today, for a better tomorrow – is a more »

of accelerated and sustained growth, both nationally and internationally. As a pivotal team member, you will play a vital role in ensuring the seamless delivery of our services. Innovation and continuous improvement are at the core of our business. We work closely with academia & industry professionals on R&D … projects to leverage the latest technologies and enhance our business processes, improving the service offering for our customers and making us leaders in our market sector. The ideal candidate possesses a strong commercial understanding, demonstrates adaptability to rapid changes, and keen attention to detail. A strong foundation in administration … Time to Unwind: Enjoy generous annual leave of 23 days plus 8 bank holidays , with an extra day for the first 2 years of service, allowing you to recharge and explore life beyond work. Roles and Responsibilities: Scheduling, planning and coordination of resources such as but not limited to more »

the top of the pay scale (subject to satisfactory annual appraisal), 26 days leave increasing to 31 days after 5 years continuous local authority service, relocation support up to £8,000, discounted car parking, loans for car purchases and financial assistance for career development. For an informal discussion about … please contact Steven Bow, Consultant in Public Health, at steven.bow@bedford.gov.uk. Job description Job responsibilities The post-holder will be a leader in the delivery and dissemination of intelligence and evaluation, working with multiple stakeholders in a complex environment. Embedded in the shared public health team that works across … underpin action across disciplines and organisations, leading the collation and interpretation of relevant data. Lead the Population Health Intelligence Unit, which provides a shared service to Bedford Borough, Central Bedfordshire, Luton and Milton Keynes Councils and BLMK ICB. Support the delivery of the local authorities Core offer to more »

Radiologist specialist trainees. In addition, we have recently expanded our remit to include STP trainees The Trust sits at the centre of acute healthcare delivery, surrounded by the beautiful landscape of the Norfolk Broads and the sweeping sandy beaches of the Norfolk coastline. The Hospital is close to the … duties of the job In conjunction with the senior leadership team, lead Consultant Nuclear Medicine Radiologist and senior Clinical Scientist; promote continuous improvement in service delivery, quality and safety, using current methods to improve productivity, workforce transformation and quality improvement. To be responsible for the Nuclear Medicine budget … county wide contracts Responsible for ensuring effective allocation and coordination of resources and staff Responsible for regularly monitoring, evaluating, and delivering the Nuclear Medicine service regarding governance requirements, patient waiting times in line with Government and Trust targets, as well as financial directives. Develop annual Nuclear Medicine service more »

an experienced Data Centre Services, SCCM Infrastructure Engineer to join the core infrastructure team within the Digital Technology function. Reporting to the Data Centre service manager you will be responsible for the management, maintenance and upkeep of the Core Data Centre technologies and information systems in the UK. This … and upgrades in line with change management procedures and technical vendor guidelines to ensure quality, integrity and availability of IT services Take part in service delivery processes including Incident management, Request management and Problem management. Perform 3rd party update configuration and management Work on assigned incidents, problems, changes … and projects Evaluate technologies, including assessing how they may be developed or deployed to enhance end user service Be part of and out of hours in call support rota. Develops approaches to improve, streamline and automate the health status of the environment Candidate Requirements: The Candidate MUST have the more »

Job summary Band 7 Advanced Specialist Podiatrists Diabetes Foot Protection Service Are you a qualified podiatrist looking for an exciting new role? We are recruiting podiatrists with an interest in Diabetic foot protection at various levels (from bands 5-7). We are looking for clinical staff who are … with our partners in the Integrated Care Board (ICB), primary care networks (PCN) and secondary care. Our aim is to improve and enhance our service delivery to meet the challenges that face our diabetic population in Barking and Dagenham, Havering and Redbridge through integration and collaboration. We want … blended approach to new ways of working, including rotational opportunities and an unmissable chance to be part of something great that will shape the delivery of these services for years to come. Please do not re-apply if you have applied and been unsuccessful within the past 6 months. more »

Job summary An exciting opportunity has arisen to recruit a substantive part-timepost as an administrator to support the School aged immunisation service, based at Thameside House, Thurrock. We are looking for an experienced candidate with an excellent level of administration, interpersonal and organisational skills. You will also need … of the office, including stationery audits * Telephone support, receiving and making calls to patients including making appointments on SystmOne and general queries relating to service delivery * Liaising with schools * Immunisation consent management * Taking minutes in meetings About us EPUT are looking for motivated staff who shares our Trust … Starter Paperwork that you wish to join our staff bank. Job description Job responsibilities To operate as a centralised department providing a comprehensive administration service and functions within the Trusts Localities. The service will ensure the timely and accurate recording of all activity across services using Trust information more »

the latest hi-tech products. In this role you will use solutions from the world's leading providers to deliver a first-class support service to our user community (Globally). Working within the IT Infrastructure team, you will help support a range of modern technologies, plus other bespoke … industry-specific solutions. Your role will include, but not limited to: Data Centre solutions. Server and storage administration. Providing 3rd line support (Global Service Delivery Team). Microsoft 365 tenant configuration and management. Managing Cloud presence. Testing & delivering User Experience improvements. About You Strong problem determination skills. Experience more »

with Nano Dimension. GIS is dedicated to shaping the future of industrial printing. We achieve this by creating customized next-generation software, innovative ink delivery systems, and cutting-edge printing components for our global clientele. Our success is fuelled by our people—their unwavering passion, collaborative spirit, and ability … to join our Customer Support team based in North Cambridge. As a Technical Customer Support Engineer, you will be technically hands-on, ensuring the delivery of top-notch assistance to our global customers on our full range of products. You will play a pivotal role in handling technical queries … answers to customers. Create new knowledge articles on topics where articles do not currently exist. Monitor support cases against SLAs, ensuring GIS meets its service commitments. Provide customer and management reports to support Key Account Managers in their customer-related activities. Support colleagues with their cases and/or more »

of Mundipharma. The successful candidate will act as a key support for the heads of these functions, creating value through budgeting, budgetary control and delivery of effective analysis & insight. Job Role Business Partnering – provide performance management & decision support to the VP Supply Chain and Senior Strategic Sourcing Director and … their wider teams. Effective functional Opex management for Supply Chain and Strategic Sourcing Delivery of an on-time and accurate 5-year budget plan (Original Budget, Mid-Year Estimate and Year-end Estimate) for the supported functions Deliver against the financial plan for Tech Ops savings, Opex, FTE, restructuring … and exceptional costs Month-end close including accruals, intercompany charges and liaising with Finance shared service Delivery of Opex, FTE, GRNI and project reporting Preparation of business cases and capital expenditure proposals as required Delivery, tracking and reporting of key projects and programmes of work To be more »

client focused organisation responding quickly and efficiently to our clients needs. Our aim is to work closely with our valued clients to ensure our service delivery is exceptional at all times. Role Description We are now looking to employ a Service Engineer to work in the Cambridge … area. As a Service Engineer you will carry out the routine maintenance of Fire Alarms, Intruder Alarms, CCTV, Access Control, Portable Extinguishers, Disabled refuge and call/toilet systems, smoke vents, dampers, Emergency Lighting, in accordance with the current Standards and Codes of Practice. This role will include but more »

Job summary When patients are ill and need the right medical attention, HUC provides the NHS 111 and Out of Hours GP service to 4.5 million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex and the Southwest. We are particularly interested to hear from candidates who can work evenings and … weekends. Main duties of the job To deliver an effective, safe and competent call handling service for callers to NHS111 which includes patients, their representatives and Healthcare professionals. To represent the organisation in a professional and courteous manner in accordance with agreed protocols. Be responsible for the prioritisation of … about other available services. Liaising with other agencies and healthcare providers to ensure patients are appropriately directed. Identify issues which may negatively impact upon service delivery and reporting these on to the Manager on duty in a timely fashion. To work co-operatively within the organisation, sharing and more »

business applications, infrastructure, and any associated data services. You’ll be the key point of contact for escalations related to incidents logged via the service desk, suppliers, and any system alerts. You won’t need to resolve the tickets technically yourself. Rather, you will liaise with the 3rd party … service providers to ensure critical incidents are resolved in a timely manner in accordance with SLA agreements. It’s a busy and dynamic environment. Alongside the day-to-day BAU operational activities you’ll also be involved in key project work. This includes the introduction and setup of new more »