1 to 25 of 29 Service Delivery Jobs in the East of England with Remote Work Options

We have a great opportunity for an IT Managed Service Engineer based in or around Cambridgeshire to come and join us here at EMIS on a permanent basis. This is a great time to join our organisation as we continue our journey of growth and transformation. Everyone here plays … a crucial role in the delivery of technology solutions to the healthcare industry, and you will be no different. Working as part of our Managed Service Engineering team, you will report directly to our Managed Service Delivery Manager and you will provide hardware, software and network … a job, but an opportunity to add value and develop yourself further, then apply today! What youll do As one of our IT Managed Service Engineers, you will be responsible for the installation and commissioning of new systems, upgrade of existing systems to latest software and/or hardware more »

Your new company Join an exciting and innovative organisation in the livestock industry as the Head of Service Management. This renowned company is dedicated to providing exceptional livestock data services, enabling effective disease and infection control while driving productivity and innovation in agriculture. As part of this forward-thinking … team, you will have the opportunity to contribute your expertise and align with their values. Your new role As a Service Delivery Manager at this fast growing organisation, you will play a pivotal role in our multi-vendor support model. Your focus will extend beyond the successful delivery of support outcomes. You will strive to elevate support across the organisation, from the Service Desk to our Dev Teams and Product Owners, ensuring exceptional service for our customers and surpassing our support targets. Your work will adhere to industry standards such as ITIL V4, ISO more »

role with a mix of project and BAU support work on the latest infrastructure technologies. Essential Competencies: Non technical: Demonstrable experience working in IT service delivery Exceptional Customer Service skills Incident and Service Request Management Problem Management Ability to manage a high volume of tasks Understanding … appreciate our colleagues for their contribution by monetary/non-monetary recognitions and rewards. Tenure Milestone Recognition: We value and recognise the years of service of our people. Employee-led Affinity Groups: Civica has different affinity groups in place, where people can share experiences and put forward their ideas … We’re committed to maintaining an inclusive and supportive culture. Australian Business Awards – Employer of choice Top rated employer – Glassdoor: Our average length of service is 9 years. Societal Impact: Our solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices. more »

Service Desk Analyst £27,000 + Benefits, Hybrid: Cambridge/home based About Arcus Arcus is a fast growing and successful GovTech company. We are dynamic and forward thinking, with great ambition. At Arcus, you will have the chance to share your knowledge and make your presence felt. With … is to provide 1st line support to customers using our products as well as ensuring timely resolution of requests in line with a published Service Level Agreement (SLA). You will aim to maintain a high level of customer satisfaction upon receipt of incidents & raised tickets. You will become … an integral member of the Service Desk team keeping the Customer Service Manager updated on escalation of incidents where necessary and promote the Service Desk to provide customers with a one-stop service support solution. Key Responsibilities: Provide support to customers via ticket system, telephone and more »

Service Delivery Analyst Location: Hemel Hempstead (Hybrid – 20% Office/80% Remote) At Haven, we're on a mission to redefine the way technology solutions empower our business and customers. Our team is expanding, and we're looking for an experienced Service Delivery Analyst to join … someone passionate about driving technology forward, keen on making a significant impact within our fast-paced and innovative technology department. Your Opportunity: As a Service Delivery Analyst, you will be responsible for overseeing the delivery of technology services within Haven. This role involves managing the end-to … in ensuring that technology solutions meet business objectives and client expectations, steering our technology services towards excellence. Key Responsibilities: Ensure the effective and efficient delivery of technology services. Monitor service performance and implement improvements as needed. Oversee supplier implementation projects from initiation to completion. Ensure 3rd party projects more »

operating systems (Windows OS), client applications, printing, and network connectivity, following agreed-upon procedures for Incident, Problem, Change, Release, and Configuration Management to defined service levels. Function To ensure quality and timely delivery of all 1st/2nd line desktop support services, mainly deskside. To assist in the … delivery of IT projects. To deliver desktop/onsite support services at client location. Identifying and responding to calls in a professional manner Technical Responsibilities: Delivery of 1st/2nd line support activities and duties Desktop/laptop imaging builds and repairs Attend meetings as required based on … work being undertaken Escalate quality matters to the Team Leader/Service Delivery Manager Assist fellow team members in identifying solutions to problems Be flexible and be able to work out of hours on occasion when necessary Can analyse, diagnose, and troubleshoot problems within set SLAs Able to more »

a consultancy that has become a market disruptor, challenging the status quo of the top tier consultancies. They have pushed change through excellence in service delivery, winning major projects and clients. This has been made possible by appointing and promoting the best Partners and employees. Their collaboration with … fellow professionals have created a cross fertilisation of referred work and has elevated them as the delivery partner of choice. Our client is looking to appoint a senior project manager to help with the delivery of a programme of works for a big pharma. The programme is being … business need. Requirements Project management experience within a multi-disciplinary/construction consultancy Strong track record of delivering real estate projects from inception to delivery Ideally you will have experience within life sciences, laboratory, commercial fit-out sectors Being chartered via MRICS, MCIOB is beneficial. Apply Salary up to more »

by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs/Writing. We more »

using SEO tools, analyzing data to refine technical SEO strategies for maximum impact. Stay ahead of industry trends and algorithm updates, driving innovation in service delivery and processes. Ensure seamless collaboration across teams, provide insightful reports on technical SEO performance, and communicate strategies to non-technical stakeholders. Play more »

with available resources and partner organisations to ensure project success within defined parameters. With direct responsibility for project outcomes, the Technical Project Manager ensures delivery within scope, time, cost, and quality requirements. This hybrid role, based in Chelmsford, involves travel to client and data centre sites for active participation … especially in data centre, office-based, server, storage, and network infrastructures. Solid background in all aspects of data centres and critical IT space, including service delivery, installation, and implementation. Proficiency in budgeting, forecasting, managing milestones, quality standards, and formal change management. Experience in managing partner/suppliers/… degree-level education or equivalent and a clean driving license. PMP/Prince2/Agile qualifications and experience preferred, along with knowledge of ITIL service management principles and Microsoft Projects. This job requires creating and executing project work plans, fostering communication, and ensuring project standards are enforced while minimising more »

existing Team Leader in IT and looking for an exciting new role within an organisation committed to improving lives? Are you passionate about IT service delivery and ensuring that systems and networks are running smoothly? If so, their IT Operational Infrastructure Team Leader role could be the perfect … are running smoothly. As an IT Operational Infrastructure Team Leader, you will be responsible for overseeing the day-to-day operations of their infrastructure service, ensuring that IT services operate within the parameters of our Service Level Agreements (SLAs). You will lead a team of technicians, managing … while driving operational infrastructure projects to enhance system efficiency and security. Further key responsibilities are listed below: Provide expertise and advice to the IT Service Desk and second line teams ensure service desk incidents are resolved in accordance with IT Service level agreements. Manage a Team to more »

a consultancy that has become a market disruptor, challenging the status quo of the top tier consultancies. They have pushed change through excellence in service delivery, winning major projects and clients. This has been made possible by appointing and promoting the best Partners and employees. Their collaboration with … fellow professionals have created a cross fertilisation of referred work and has elevated them as the delivery partner of choice. Our client is looking to appoint a senior project manager to help with the delivery of a programme of works for a big pharma. The programme is being … business need. Requirements Project management experience within a multi-disciplinary/construction consultancy Strong track record of delivering real estate projects from inception to delivery Ideally you will have experience within life sciences, laboratory, commercial fit-out sectors Being chartered via MRICS, MCIOB is beneficial. Apply Salary up to more »

Service Delivery Analyst Fantastic opportunity to join a well established team within a vibrant, growing business. This is a hybrid position that can be based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business through … the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service … Management and Problem Management processes to maintain system stability and availability to business needs. Champion continuous improvement through learning and root cause analysis Undertake service delivery activities with service partners to ensure service levels are maintained. Contribute towards developing a collaborative, high performing team. Creation of more »

Role: Information Technology Service Delivery Manager Skills: Office 365, Email, Exchange, Teams, LAN, WAN, RDS, VPN, Server infrastructure, understanding of Cloud server management, Media player deployment including software upgrades and enhancements, Planning and implementation of upgrades, Line management experience and liaising with internal stakeholders. We have a long … an impressive range of clients spanning leisure, retail and hospitality. They are now looking to expand the team further by adding an Information Technology Service Delivery Manager to their ranks. This position is on a permanent basis. £55,000 – Technical Manager – Hertford (Hybrid) They have hybrid working which more »

Technical Operations Manager – Hertfordshire (Hybrid) As a skilled Manager who has a good grasp of service delivery and technical operations, running a small service desk team and being hands-on, this role will allow you to use your technical capabilities and become more client-facing. This one … overseas. With their client base continuing to grow they are looking to add a Technical Operations Manager to the team to help them maintain service level agreements and a five star service for their end clients. Why them? This role is permanent and Hybrid working You can look … these improvements, coordinating with our development teams and technical project managers where required. You will work closely with the Senior team to ensure technical delivery is at the highest level. About them The company are a global agency who specialise in Music. Based in the Hertford area. They pride more »

GP practice and care homes throughout the working week. To build a combination of subject matter expertise and technical skills to develop a strong service delivery within care homes. Main duties of the job To provide specialist pharmacy services and pharmaceutical advice across Dacorum locality care homes and … of the service. About us Dacorum Healthcare Providers Limited (DHPL) is the provider arm of the Dacorum GP Federation. The Network Contract Directed Enhanced Service 2020/2021 and Enhanced Health in Care Homes Framework recommend the value of a clinical pharmacist as part of the MDT to help … current healthcare policy, DES contract, EHCH framework, and appreciate the implications Should have an appreciation of the relationship between the DoH, NHSE, PCNs, individual service providers, and commissioning organisations Member of relevant professional body Non-medical Independent Prescriber Undertaking or completed a relevant official CPPE NHSE pharmacist training pathway. more »

Job summary The Improving the Cancer Journey (ICJ) Lead will manage the delivery of the system ICJ project within the Norfolk and Waveney Cancer Transformation Programme. The Cancer Transformation Programme is structured around the delivery of the Long-Term Plan Objectives for Cancer, and this work links to … the delivery of the Norfolk and Waveney People Plan regarding: o Earlier diagnoses, Faster diagnostics, Better treatment and personalised care, Reduced inequities in cancer care, workforce redesign and patient/public involvement The post holder will work as part of the dynamic cancer transformation team, to drive improvement on … the cancer journey across care settings. Main duties of the job The ICJ Lead will promote synergistic working within existing alliances, community leaders, councils, service users and VCSE (voluntary, community or social enterprise), bringing together services, both commissioned and voluntary to support a patient centric approach to care delivery more »

a fixed-term contract basis (likely 6-12mth period). You will lead a team of c130+ across all aspects of IT including service delivery, architecture, development, cyber security, projects and change. The role will report to an executive board and support a diverse client group in … a complex organisation. The key priorities for the incoming interim will be; regain confidence across the group around the effective (and efficient) delivery of IT services (BAU). assess the structure of the team and its effectiveness and restore morale and capability within the team. evaluate and assess progress more »

will perform a key role in the field, both with inspectors and clients across multiple projects and locations, motivating, supporting, and providing technical and delivery support. Working closely with the Asset & Inspection Manager and the wider Inspection Services team, you will assist in managing inspection projects & developing, and implementing … step in your career with a company who are experts in their field & who well known for their excellent product ranges, levels of customer service & sound moral and ethical principles & who can offer long term progression within the business. The role: Health & Safety: ensuring safe system of work practices … Where required provide assistance, guidance, and support to meet technical queries. Productivity: target inspection team, monitor and deliver inspection jobs to agreed budgetary programmes. Service delivery: establish efficient sequences of work for inspection works, reduce client disruption and no access to assets being inspected. Training & development: review inspector more »

are on the lookout for a Head of Support Services to lead their Helpdesk operations. If you have a wealth of experience in customer service, a technical background, and a knack for building strong relationships, this could be your next role. Role Overview Build and maintain solid relationships with … customers and key stakeholders to ensure exceptional service delivery. Lead the UK support team, overseeing both Level 1 and Level 2 Helpdesk operations. Leverage your 10+ years of service and support experience to manage and improve processes. Create and document efficient operating procedures to ensure consistent team adherence … and optimize the use of service management tools. Monitor and manage Service Level Agreements (SLAs), ensuring the team has the right resources to meet or exceed customer expectations, including on-call support when needed. Act as the primary point of escalation for operational issues, working collaboratively with various more »

Service Desk Analyst £27,000 + Benefits, Hybrid: Cambridge/home based About Arcus Arcus is a fast growing and successful GovTech company. We are dynamic and forward thinking, with great ambition. At Arcus, you will have the chance to share your knowledge and make your presence felt. With … is to provide 1st line support to customers using our products as well as ensuring timely resolution of requests in line with a published Service Level Agreement (SLA). You will aim to maintain a high level of customer satisfaction upon receipt of incidents & raised tickets. You will become … an integral member of the Service Desk team keeping the Customer Service Manager updated on escalation of incidents where necessary and promote the Service Desk to provide customers with a one-stop service support solution. Key Responsibilities: Provide support to customers via ticket system, telephone and more »

IT security operations, liaise with stakeholders, and ensure technology alignment. Oversee server and software maintenance, including upgrades and virtualisation. Monitor IT security performance, maintain service standards, and implement improvements. Adhere to change management protocols Lead the introduction of new cybersecurity technologies and services. Coordinate business continuity and disaster recovery … testing. Assist in evaluating and procuring IT hardware and software solutions. Offer expert advice on IT infrastructure, security, and future technological developments. Handle IT service requests and maintain customer service excellence. What you'll need to succeed Strong experience of cyber security Extensive practical experience in managing Microsoft … with forensic readiness. Strong experience in Data Networking Protocols (TCP/IP, OSPF, DHCP, DNS). Proven track record in efficient business processes, operational service delivery, and staff scheduling. Implementing operational changes within a team. What you'll get in return Job Security and Longevity: Enjoy stability and more »

day per week. This Supplier Manager role will take ownership of a key technology supplier and look to drive higher internal engagement levels and service outputs. Key areas of focus pertain to: ensuring the supplier delivers as required across service areas; analyse and own governance of the contract … to ensure KPIs and SLAs are delivered; act as point of escalation for any service delivery failings and ensure remedies are put in place; drive positive supplier relationships and advocacy across the relevant internal stakeholder population; drive continuous improvement initiatives; and ensure the supplier contract continues to add more »

cloud systems and services. Your expertise in VMware, Hyper-V, and infrastructure will be instrumental in meeting our operational requirements and driving excellence in service delivery. Key Responsibilities: Provision, administer, and operate networks, servers, systems, and software, both on-premises and in the cloud. Lead in addressing escalated calls … following incident management and service request fulfilment lifecycles. Contribute to projects and large-scale business-as-usual activities, taking a senior role where appropriate. Requirements: Degree or equivalent with relevant professional qualification. Substantial experience in administering servers in a medium-scale enterprise network environment. Expertise in VMware, Hyper-V more »

will play a crucial role in providing 1st and 2nd line IT support alongside our UK-based team, ensuring smooth operations and high-quality service delivery. Responsibilities: Provide 1st and 2nd line IT support, including desk setups, machine replacements, moves, and changes. Handle the process of raising IT support … Assist in IT project work as assigned and adhere to company vision and values. Support all users alongside the UK IT team and Managed Service Providers (MSPs). Maintain core system up-times, manage company assets, and produce IT system and asset reports. Respond promptly to support calls within … International travel is rare and limited to visits to other group companies. Other Requirements: Compliance with company policies, maintaining a high standard of customer service, and ensuring the safety and health of all stakeholders. A DBS Enhanced Disclosure is required for all applicants. more »