15 Permanent Service Delivery Jobs in Edinburgh

clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking and … employee rates at the on-site restaurant. Primary role requirements: • Responsible for maintaining and promoting highest level of service to the client • Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient • Responsible for Incident ticket handling, escalation more »

clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking, and … have a flexible approach as overtime and on-call duties may be required. Primary role requirements: • Responsible for maintaining and promoting highest level of service to the client • Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient more »

this reason, we are only able to progress with applications from British nationals. Primary role requirements: • Responsible for maintaining and promoting highest level of service to the client • Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient more »

from multiple sources to establish a TI request course of action or respond to a standard request for information related to the TI-Support service line Meet service level agreements regarding initial response time and customer notification as necessary Provide internal stakeholders the necessary information for decision support … and situational awareness on service request intake activities Route RFIs to the proper service delivery team with the appropriate level of urgency and communication channel in a professional and courteous manner with an emphasis on customer satisfaction; assess and escalate to the next level as needed Knowledge … and written) including experience briefing executive management - Excellent organization and resource management skills - Excellent capability to prioritize multiple and concurrent urgent tasks - Excellent customer service skills and ability to quickly establish technical credibility and rapport with customers - Team player with the ability to work autonomously in a fast-paced more »

what hurdles they encounter. THE ROLE ESG Manager/Senior Manager - UK & Ireland, office based/hybrid Purpose of the role/key responsibilities: Service Delivery: Conduct materiality assessments to identify and prioritise ESG risks and opportunities relevant to clients' business operations and stakeholders. Collaborate with clients to … needs, goals, and challenges. Provide strategic advice and recommendations tailored to each client's sector and context. Foster long-term relationships by delivering exceptional service and value. Project Management: Oversee the planning, execution, and delivery of ESG projects within agreed timelines and budgets. Coordinate and lead cross-functional … mitigation strategies as needed. Maintain high-quality standards in deliverables, ensuring accuracy and adherence to best practices. Business Development: Identify opportunities for expanding ESG service offerings and growing the client base. Develop compelling proposals and pitches tailored to prospective clients' needs and objectives. Collaborate with the sales and marketing more »

and customer interaction in the fast-paced world of investment operations? We're looking for a talented individual to join us as Investment Operations Delivery Lead who has Payments experience. Key Responsibilities: Team Management: Lead and inspire a team of operations professionals, providing guidance, support, and mentorship to ensure … and development. Programme Management: Take charge of managing a programme of work, overseeing multiple clients being onboarded in the coming months, and ensuring successful delivery within tight deadlines. Daily Operations: Run daily stand-up meetings, facilitate discussions, and assist the team in resolving operational issues and escalations effectively. Customer … Interaction: Collaborate closely with customers, addressing their needs, concerns, and feedback to ensure exceptional service delivery and satisfaction. Key Requirements: Experience: A background in Payments within the investment operations space, with a solid understanding of industry practices and processes. Leadership Skills: Proven ability to lead and motivate teams more »

to join our team. THE ROLE ESG Manager/Senior Manager - UK & Ireland, office based/hybrid Purpose of the role/key responsibilities: Service Delivery: Conduct materiality assessments to identify and prioritise ESG risks and opportunities relevant to clients' business operations and stakeholders. Collaborate with clients to … needs, goals, and challenges. Provide strategic advice and recommendations tailored to each client's sector and context. Foster long-term relationships by delivering exceptional service and value. Project Management: Oversee the planning, execution, and delivery of ESG projects within agreed timelines and budgets. Coordinate and lead cross-functional … mitigation strategies as needed. Maintain high-quality standards in deliverables, ensuring accuracy and adherence to best practices. Business Development: Identify opportunities for expanding ESG service offerings and growing the client base. Develop compelling proposals and pitches tailored to prospective clients' needs and objectives. Collaborate with the sales and marketing more »

offering proactive recommendations and mentoring junior staff members. Role Criteria: +3 years Technical support experience at 3rd line level +3 years in a Managed Service environment Proficiency in serverless migration Cisco networking expertise (CCNA certification preferred) Coaching and mentoring skills SharePoint migration experience Service delivery background Microsoft … fast-paced environment Benefits: Competitive salary: £35,000 - £42,000 p/a Supportive and inclusive work environment 30 days annual leave, increasing with service 12 days per year personal training allocation LinkedIn Learning account and training plan 5 charity days per year Subsidized gym memberships Private medical insurance more »

offering proactive recommendations and mentoring junior staff members. Role Criteria: +3 years' Technical support experience at 3rd line level +3 years in a Managed Service environment Proficiency in serverless migration Cisco networking expertise (CCNA certification preferred) Coaching and mentoring skills SharePoint migration experience Service delivery background Microsoft … fast-paced environment Benefits: Competitive salary: £35,000 - £42,000 p/a Supportive and inclusive work environment 30 days annual leave, increasing with service 12 days per year personal training allocation LinkedIn Learning account and training plan 5 charity days per year Subsidized gym memberships Private medical insurance more »

working on projects of varying sizes and complexity, usually in the range of £5m to £25m. You’ll take responsibility for end to end service delivery whilst acting as the key client interface and ensuring that projects are delivered on time, to cost and to the appropriate quality. more »

working on projects of varying sizes and complexity, usually in the range of £5m to £25m. You'll take responsibility for end to end service delivery whilst acting as the key client interface and ensuring that projects are delivered on time, to cost and to the appropriate quality. more »

and organisations within community settings. The successful candidate will also form part of the organisation's Training and Consultancy team and will lead the delivery of external training in collaborative, outcomes focused and strengths-based approaches to health and social care colleagues across Scotland. Their approach models a generic … non specialist approach to rehabilitation and supported self-management and the role of the PDF is to ensure congruence between service delivery with the content in their external Training offers. Skills & Experience The successful candidate will: Be a senior health and social care practitioner with extensive knowledge and more »

your voice be heard. Whilst the working environment at Blackford Analysis is fast paced as we continue to grow our resources to meet our service delivery, our culture is inclusive and friendly, across all our functions and locations and we come together to celebrate success at social events. … other and new ideas are encouraged. Benefits: Contributory pension scheme matched up to 5% 34 days Annual Leave (inclusive of public holidays) Death In Service Life Assurance Plan 4x base salary Access to WeCare - 24/7 online GP, mental health support and virtual wellbeing assistance Access to an more »

Manage Service Analyst Join a dynamic team as a Managed Services Specialist. Dive into a role where you'll oversee operations, streamline processes, and ensure seamless communication between various teams. Make an impact in a thriving environment where your expertise shapes superior service delivery. Roles Responsibilities Support the … internal software. Facilitating communication between data centres and customers. Coordinating with Managed Service, Technical Services, Internal Service Desk, Development, and Implementation teams through effective communication Meeting operational SLA's Support the Head of Enterprise Operations with daily processing responsibilities, including: Supervising, verifying, and finalising daily processing and batch … both direct and banking partner clients to ensure business. What you'll need Experience within a support background. ITIL Knowledge (V3 or V4) within Service Management. SQL knowledge and Experience, 2012/2014/2019 and SQL Querying Skills Understanding of Relational Databases. PowerShell experience beneficial Sound like something more »

deliver meaningful results that positively transform the largest companies around the globe. About the Role Client Services Consultant (CSC) is responsible for the efficient delivery of Magnit’s services to our clients. This position will work closely with vendors (panel suppliers), client hiring managers and cross-functional teams, utilizing … WAND as the VMS to ensure smooth service delivery. What You Will Do • CSC is responsible for the day-to-day delivery of Magnit’s products/services • The CSC must maintain quality client service and day to day operations with a focus on meeting contractual deliverables more »