on . Client Details A well known and respected business. Description What will you be doing Support discussions and contribute towards technical considerations around service, delivery, sales, and strategy. Act as the lead for technical operational discussions ensuring an analytical mindset. Communicating effectively with team members and stakeholders. more »
working on projects of varying sizes and complexity, usually in the range of £5m to £25m. You'll take responsibility for end to end servicedelivery whilst acting as the key client interface and ensuring that projects are delivered on time, to cost and to the appropriate quality. more »
clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking and … this reason, we are only able to progress with applications from British nationals. Primary role requirements: Responsible for maintaining and promoting highest level of service to the client Adhering to technical standards, servicedelivery processes and ensuring servicedelivery is both cost effective and efficient … benefits including, private medial and health insurance, basic cover paid by employer Free eye test vouchers Company pension scheme Income protection after 6 months service should you be off work due to serious illness 23 days holiday rising by 1 day per year to max 25 Option to purchase more »
this reason, we are only able to progress with applications from British nationals. Primary role requirements: * Responsible for maintaining and promoting highest level of service to the client * Adhering to technical standards, servicedelivery processes and ensuring servicedelivery is both cost effective and efficient more »
on . Client Details A well known and respected business. Description What will you be doing Support discussions and contribute towards technical considerations around service, delivery, sales, and strategy. Act as the lead for technical operational discussions ensuring an analytical mindset. Communicating effectively with team members and stakeholders. more »
clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking and … this reason, we are only able to progress with applications from British nationals. Primary role requirements: • Responsible for maintaining and promoting highest level of service to the client • Adhering to technical standards, servicedelivery processes and ensuring servicedelivery is both cost effective and efficient … will benefit from: benefits including, private medical and health insurance, basic cover paid by employer eye test vouchers pension scheme protection after 6 months’ service should you be off work due to serious illness days holiday rising by 1 day per year to max 25 to purchase/sell more »
clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking and … employee rates at the on-site restaurant. Primary role requirements: * Responsible for maintaining and promoting highest level of service to the client * Adhering to technical standards, servicedelivery processes and ensuring servicedelivery is both cost effective and efficient * Responsible for Incident ticket handling, escalation more »
from multiple sources to establish a TI request course of action or respond to a standard request for information related to the TI-Support service line Meet service level agreements regarding initial response time and customer notification as necessary Provide internal stakeholders the necessary information for decision support … and situational awareness on service request intake activities Route RFIs to the proper servicedelivery team with the appropriate level of urgency and communication channel in a professional and courteous manner with an emphasis on customer satisfaction; assess and escalate to the next level as needed Knowledge … and written) including experience briefing executive management - Excellent organization and resource management skills - Excellent capability to prioritize multiple and concurrent urgent tasks - Excellent customer service skills and ability to quickly establish technical credibility and rapport with customers - Team player with the ability to work autonomously in a fast-paced more »
and customer interaction in the fast-paced world of investment operations? We're looking for a talented individual to join us as Investment Operations Delivery Lead. If you have a background in Transfers, Trading, or Payments and thrive in a high-speed environment, we want to hear from you … and development. Programme Management: Take charge of managing a programme of work, overseeing multiple clients being onboarded in the coming months, and ensuring successful delivery within tight deadlines. Daily Operations: Run daily stand-up meetings, facilitate discussions, and assist the team in resolving operational issues and escalations effectively. Customer … Interaction: Collaborate closely with customers, addressing their needs, concerns, and feedback to ensure exceptional servicedelivery and satisfaction. Key Requirements: Experience: A background in Transfers, Trading, or Payments within the investment operations space, with a solid understanding of industry practices and processes. Leadership Skills: Proven ability to lead more »
clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking and … employee rates at the on-site restaurant. Primary role requirements: * Responsible for maintaining and promoting highest level of service to the client * Adhering to technical standards, servicedelivery processes and ensuring servicedelivery is both cost effective and efficient * Responsible for Incident ticket handling, escalation more »
clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking and … employee rates at the on-site restaurant. Primary role requirements: • Responsible for maintaining and promoting highest level of service to the client • Adhering to technical standards, servicedelivery processes and ensuring servicedelivery is both cost effective and efficient • Responsible for Incident ticket handling, escalation more »
a diverse range of clients. As a key player in the industry, we pride ourselves on our commitment to customer success and excellence in service delivery. Role Overview Seeking a talented Solutions Architect to join a dynamic team. As a Solutions Architect, you will play a crucial role in more »
clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking, and … have a flexible approach as overtime and on-call duties may be required. Primary role requirements: Responsible for maintaining and promoting highest level of service to the client Adhering to technical standards, servicedelivery processes and ensuring servicedelivery is both cost effective and efficient more »
clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking, and … have a flexible approach as overtime and on-call duties may be required. Primary role requirements: Responsible for maintaining and promoting highest level of service to the client Adhering to technical standards, servicedelivery processes and ensuring servicedelivery is both cost effective and efficient more »
This role is with Hays' public sector client based in Edinburgh. The team's products have been built in accordance with the Digital Scotland Service Standards. In the next few months there will be focus on designing and delivering an entirely new product. Our client's teams work using … in ensuring continuous improvement * Visualise teams' work * Concentrate on flow, limiting WIP and delivering value * Adapt processes to suit the teams, their work and delivery of value to the customers, rather than applying a framework * Monitor cycle times using quantitative tools such as Actionable Agile * Build and maintain an … in, and sometimes leading, CoP meetings * Engage with stakeholders across the organisation * Work effectively with other suppliers, departments and agencies where appropriate * Support digital servicedelivery, using the Digital Scotland Service Standard where required Essential skills and experience Agile experience * Deep understanding of different agile concepts and more »
Employment Type: Contract
Rate: £550 - £630/day Up to £630 per day (outside IR35)
