1 to 25 of 583 Permanent Service Delivery Jobs in England

people and 123 different nationalities. Customer Experience and Transformation are Brambles/CHEP’s core priorities . Position Purpose The Sr. Manager, Global IT Service Delivery Management will join the newly created IT Service Management function, will own the day-to-day execution of Service Delivery … of all Major Incidents occurring within all technology towers across Internal, External and 3rd Party suppliers and will unite internal and external teams across Service Management, Technology Services Platform teams, Business Platform teams and Product teams to ensure suitable process automation is in place and that there is a … collaborative and effective approach to both Service Delivery and Major Incident Management. The Sr. Manager, Global IT Service Delivery Management will develop and embed processes throughout Technology Services that focus on delivering service excellence to our Brambles users, this will include the delivery of more »

Service Delivery Manager - IT Managed Service Provider Hybrid working London Service Delivery Manager required by one of the fastest growing SME IT Service Providers in the UK (+50% headcount grown in the past two years). The business comprises circa 100 employees across … sites, delivering IT and Consulting services to businesses across London and the South. Core areas of expertise are IT consultancy, Support and Cloud service provision (primarily Microsoft stack), to SME's in the Accountancy and Professional Services sector. They are one of the highest calibre IT Service Providers … and their tech staff are some of the most competent in the business. They're going from strength to strength and, with exemplary customer service being at the heart of their organisation and as a result of rapid recent grown, they're now seeking an additional Service Delivery more »

Orchestrate Service Excellence as Head of Service Delivery Management (Oracle Expertise) - UK & Europe Do you have a passion for delivering exceptional service and building high-performing teams? Are you an Oracle maestro with a proven track record in Managed Services? If so, this could be the … perfect opportunity to lead the charge! A leading digital engineering and cloud transformation company is seeking an experienced and motivated Head of Service Delivery Management. In this pivotal role, you'll oversee the entire Managed Services lifecycle for their Oracle projects across the UKI & Europe region, ensuring clients … consistently receive top-notch experiences. Lead the Way in Service Delivery Management : Oversee service delivery from transition to ongoing support, driving continuous improvement. Set the vision for regional delivery, optimize processes, and cultivate a collaborative, high-performing team. Develop and implement service delivery more »

Are you a seasoned Service Delivery Manager with a strong background in Security Operation Centres (SOCs)? Do you thrive in fast-paced environments and possess the skills to ensure the seamless delivery of security services? If so, we want to hear from you! We are currently seeking … an exceptional Service Delivery Manager to join our team in Leeds. This is an onsite position offering a competitive salary of up to £81,000 per annum, plus an attractive package. Key Responsibilities: Lead and manage the service delivery function within our Security Operation Centre, ensuring … the effective delivery of security services to our clients. Collaborate closely with internal teams and external stakeholders to understand client requirements and translate them into actionable service delivery plans. Oversee the day-to-day operations of the SOC, including incident response, threat detection, and vulnerability management. Monitor more »

Title: IT Service Delivery Manager Position Type: Full-Time Location: London W1U 8ED. Hybrid work model (3 days/week on-site initially). JOB DESCRIPTION: We are seeking a dynamic and experienced Service Delivery Manager to lead the service delivery and support desk … brand undergoing a significant digital transformation. This is an exciting opportunity to be at the forefront of a major revamp in IT support and service delivery for a prestigious and innovative brand in the luxury skincare industry. The candidate for this role should be technically proficient, with a … strong background in IT support and service management, combined with project management skills and the ability to lead and inspire a team. KEY RESPONSIBILITIES: Lead the service delivery and support desk operations, ensuring high-quality IT support. Manage a revamp of the IT support and service more »

Service Delivery Manager London £40,000 - £50,000 Basic Salary + 20% Bonus Excellent Company Benefits Your new company: You’ll be joining SThree, the game changing STEM-specialist recruitment partner on a global scale. We understand the urgent demand for cutting-edge skills in todays leading organisations. … staffing solution to our clients. Due to recent success we are growing our Project Services & Solutions (PS&S) team and are looking for a Service Delivery Manager (SDM) to support us with our increasing client base. SThree Project Services & Solutions provides flexible delivery options that enable our … their project budgets and deliver digital transformation portfolios at pace. Please note - this is not a Project Manager opportunity, nor is it an IT Service Delivery Manager vacancy - We are hiring for a "Recruitment Service Delivery Manager". We need someone who understands the recruitment industry more »

Service Delivery Manager - Waste/Recycling ( Progression) £35'000-£45'000 + Fantastic benefits inc. Bonus + Company Car + 31 days holiday + 8% Pension + Progression Birmingham Are you a Service Delivery Manager from a Waste/Recycling or Logistics background looking for the … alongside actively encouraging collaboration within the teams to shape a greener world for future generations. On offer is a fantastic opportunity for an experienced Service Delivery Manager to join a busy site in Birmingham, in a fast paced and varied role, where you will manage the day to … day operations of a busy team of drivers and administrators. You will motivate and drive the team forwards to deliver an optimum service to loyal customers whilst working to tight deadlines. The ideal candidate will be experienced in Service Delivery Management and be from a waste/ more »

Senior Service Delivery Manager - £60,000-£75,000 Are you passionate for achieving the highest levels of customer satisfaction? Do you enjoy managing client expectations and catering procedures to deliver at the highest level? Are you ready to manage service delivery to multiple clients and collaborate … client are in fast-growth mode and a massive part of that is their evolving Microsoft practice. On a day to day basis, the Service Delivery Manager will: • Work closely with our Account Directors forming virtual client teams to manage our client’s account, ensuring on-time client … renewals • Produce, manage and maintain the client’s service operations manual, outlining key contact points, SLAs, escalation paths, and bespoke operational procedures • Ensure client’s contracted deliverables from service offering are provided within specific service level agreements • Act as an escalation point to ensure that the appropriate more »

Senior Service Delivery Manager - £60,000-£75,000 Are you passionate for achieving the highest levels of customer satisfaction?Do you enjoy managing client expectations and catering procedures to deliver at the highest level?Are you ready to manage service delivery to multiple clients and collaborate … client are in fast-growth mode and a massive part of that is their evolving Microsoft practice. On a day to day basis, the Service Delivery Manager will:• Work closely with our Account Directors forming virtual client teams to manage our client’s account, ensuring on-time client … renewals• Produce, manage and maintain the client’s service operations manual, outlining key contact points, SLAs, escalation paths, and bespoke operational procedures• Ensure client’s contracted deliverables from service offering are provided within specific service level agreements• Act as an escalation point to ensure that the appropriate more »

Senior Service Delivery Manager - £60,000-£75,000 Are you passionate for achieving the highest levels of customer satisfaction?Do you enjoy managing client expectations and catering procedures to deliver at the highest level?Are you ready to manage service delivery to multiple clients and collaborate … client are in fast-growth mode and a massive part of that is their evolving Microsoft practice. On a day to day basis, the Service Delivery Manager will:• Work closely with our Account Directors forming virtual client teams to manage our client’s account, ensuring on-time client … renewals• Produce, manage and maintain the client’s service operations manual, outlining key contact points, SLAs, escalation paths, and bespoke operational procedures• Ensure client’s contracted deliverables from service offering are provided within specific service level agreements• Act as an escalation point to ensure that the appropriate more »

Role : Oracle Head of Delivery Management Location: London/Reading/Leeds (Hybrid) Experience : 18+ Yrs Type : Permanent Ampstek is seeking for an experienced and motivated Head of Service Delivery Management to lead and oversee the successful delivery of our Managed Services portfolio to our clients. … We are looking for an experienced leader, responsible for managing a team of skilled professionals, optimizing service delivery processes and driving profitability through service excellence and client satisfaction. Responsibilities: • Oversee the entire Managed Services lifecycle, from service transition to ongoing support and continuous service improvement … in Oracle projects • Setting the vision for regional delivery, devising an effective operating model, assuring team cohesion/performance and developing capability/skills as required • Providing Thought Leadership to explore opportunities that will mature our service portfolio, provide added value to our customers and establish long-term more »

We have an opportunity available for a Senior Service Delivery Manager to join us based across four South London sites (Richmond & Wandsworth). You will join us on a part time (30 hours per week) or full-time (37.5 hours a week), 12 month fixed tern contract basis … and recovery. ORGANISATIONAL VALUES: Everything we do links to the following core values: Caring Respectful Continuously improving Welcoming About the role: As our Senior Service Delivery Manager, you will effectively lead the London management team in accordance with Servol policy & procedure and contractual requirements. You will ensure that … support they need delivered in the way that is most effective for them and at the right time. If you are currently an expereinced Service Manager who is looking for that next challenge, this could be the role for you! Key responsibilities of our Senior Service Delivery more »

Network IT is currently recruiting for a Service Delivery Manager, to join our client on a permanent basis. Our client is a growing business, who offer a range of solutions to their customers in cloud, mobile, data, voice and IT security, with dedicated account management and 24/… support offerings. The Role: This role is an excellent opportunity to build a career in Service Delivery Management, providing public sector customers with excellent, pro-active technical account management and troubleshooting, supporting the product offerings from the business. Youll be trusted as a single point of contact within … the account for Service Delivery, attending meetings, working to understand challenges the customer faces, specifically in telephony and networking all with an aim to provide the highest service standards to the customer account. As the SDM, you will take ownership of technical issues and problem management, working more »

Please note this role is for a 12-month fixed-term contract** SThree are delighted to announce that we’re looking for a talented Service Delivery Engineer to join our wonderful team for 12 months. SThree is the only Global, Pure-play STEM Specialist and our vision is … Provider in the Best Stem markets. To support this Strategy, we plan to build a World Class Operational platform to support our ambitions. The Service Delivery Engineer provides 1st and 2nd line Support for all services, user provisioning, hardware break fix, monitoring and resolution of any issues affecting … line support for all IT products and services. taking ownership of Technology Support issues as they relate to specific sites as defined by the Service Delivery Manager. inbound calls, live chat, and self-service requests; document, prioritise, assign, track and respond to incidents and requests in a more »

About the opportunity As a Service Delivery Analyst you will report into the Senior Service Delivery Manager, the role will help support the smooth delivery of IT services for our Colleagues and Customers. Working alongside our Service Delivery Managers, the wider IT team … and across business functions you will assist in managing the end-to-end service delivery process, including service design, implementation, ongoing support and continual improvement. You will help manage and maintain IT systems and services, while helping to identify areas of improvement to ensure the Team is … the organisation. Assist the SDMs as a key point of contact for suppliers, helping to build strong relationships. Play an active role in the Service Community across Technology promoting best practice and ensure consistent ways of working. Monitor and analyse suppliers performance, ensuring SLAs are met and documented, and more »

Rapidly expanding network MSP is looking to hire a Head of Network Service Delivery to lead the delivery of network solutions across a range of verticals covering WAN, LAN, WLAN, Firewall, SDWAN, Wireless, AI type solutions. This is a commercially focussed role where you will be responsible … for liaising and managed the customer relationship for larger solution delivery. Duties will also include monitoring, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed. Work with the Account Managers, Sales Directors and Project teams to ensure impact of client and internal … projects is understood and factored into Service Delivery Lead a team of service delivery managers, leading high performing multiple teams to ensure operational delivery aligns with and achieves strategic vision. Providing feedback through mentoring and coaching on individual development, skills and training requirements within the more »

dnata Catering and Retail are seeking an experienced and dynamic IT Service Delivery Manager to oversee our shared services, manage or support relationships with Group IT significant local IT vendors, and support our businesses with IT-related tenders. The ideal candidate will be responsible for ensuring the delivery … with: Internal: Global Team, Group IT, IT Leads, Senior Management External: IT Suppliers/Vendors What’s the purpose of role: Ensuring the seamless delivery of high-quality IT services within our organisation Overseeing shared services, managing relationships with prominent local IT vendors, and providing essential support in IT … related tender processes Act as a bridge between internal stakeholders, internal services, and external vendors, ensuring that IT service requirements align with business objectives while maintaining adherence to service level agreements (SLAs) and key performance indicators (KPIs) Optimising IT service delivery processes and fostering innovation across more »

Role: Operations Lead Location: London, UK Salary: £ 70000 to 76000 per annum Job Description: Strategic Planning: Develop and implement strategies for IT service management aligned with organizational goals and industry best practices such as ITIL (Information Technology Infrastructure Library). Plan, Design and coordination of resources to make sure … the services delivered are effectively transitioned into Operations. Process Design and Improvement: Design, document, and continuously improve IT service management processes including incident management, problem management, change management, service level management, and others. Partner with Internal, external and third party teams to design and deliver new services from … Transformation/Transition projects into BAU. Service Delivery Oversight: Ensure the delivery of IT services meets agreed-upon service level agreements (SLAs), Key Performance Indicators (KPIs), and customer expectations. Report on BAU performance post service transition to BAU Incident and Problem Management: Lead the incident more »

As a Telco Service Delivery Manager, you will manage an experienced team responsible for technical validation of customer orders and raising/delivering off net access work orders with the local Telco providers in UK, Ireland. Belgium, and surrounding countries. Responsibilities Manage a team of experienced Telco ordering … regularly for performance, development and business alignment Manage mandatory compliance training, safety training and process changes Interface with the International process team and refine service delivery processes and provide input as and when needed. Build and maintain professional working relationships with third party carrier suppliers Work closely with … to resolution Drive KPI/CPI performance - review live provisioning data with focus on root cause and improvement Closely monitor pipeline orders for timely delivery from off-net access suppliers Engage with customer key contacts – especially during delivery escalations if needed Control of Service Provider monthly Service more »

Client Service Delivery Specialist - Global Broking Centre Do you want to be part of a new and exciting team? Are you someone who wants to make a difference in your role and help us deliver outstanding service to our clients? Then this is the role for you … We have a range of roles across our Client Service Delivery team working in different product lines across Aon. This is a hybrid role with the flexibility to work both virtually and from our London and Chelmsford offices. Aon is in the business of better decisions At Aon … will look like You will be responsible for managing key technical activities across the broking/placement process. A usual day as a Client Service Delivery Specialist will involve: Engagement with the broking teams - large, complex, global insurance contracts, involving multiple insurers and high value insurance placements. Using more »

Support Desk Delivery Manager Location: Ringwood, Hampshire, BH24 3FW + hybrid home working. Salary:?£35 - £45k, DOE + profit share and benefits Contract: Fulle time, Permanent Hours:?37.5 hours per week The Package Ongoing training and support Company Profit Share (first £3,600 is tax free) 22 days annual … including dental. Free Parking Hybrid Working Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Join us as a Support Desk Delivery Manager Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on … site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose-built office. We more »

others. The team builds cross-industry Low-code solutions. The team is responsible for both the development of the low-code applications and the delivery of advisory and implementation services to our client base in accordance with the platform design best practices and in accordance with a defined implementation …/HAVE · Experienced in a similar role, with a track record of successfully delivering IT services using the ServiceNow platform. · Strong understanding of IT service management processes and best practices, with ITIL certification preferred. · Excellent leadership and team management skills, with the ability to motivate and inspire teams to … to build strong relationships with clients and stakeholders. · Experienced managing budgets and vendor relationships. · Proven ability to drive continuous improvement and innovation within a service delivery environment. YOU WANT TO · Oversee the delivery of IT services using the ServiceNow platform, ensuring that service levels are met more »

Service Delivery Manager (Data) Location: Remote (only within the UK) Salary: up to £65k Job Purpose: The Service Delivery Manager is a new and strategically important role for us. You will be accountable for managing the delivery of our unique AI-powered data transformation products … and manage the many moving parts that go into delivering these services and building out this unique product offering. Responsibilities: Plan & project manage the delivery of AI-Powered data transformation services to scope, quality, timeframe and budget Establish and tightly manage the QA process, ensuring quality gates are implemented … and quality thresholds are met by all teams Provide continuous feedback on ML model outcomes, product functionality and service delivery process to ensure embedded learning loops, continuous improvement, build efficiencies and scalability in delivery Manage partners and external resources to ensure sufficient resource capacity to deliver services more »

The Service Delivery Manager will act as the constant point of contact for customers and will be responsible for ensuring smooth service delivery and customer satisfaction. The main duties of the Service Delivery Manager will include setting up incident management and high-severity incident … and following the incident management processes. Managing Problem Management, Knowledge management and Change Management processes to ensure smooth implementation of changes without adversely affecting service delivery. Handling queries from Risk, Audit, and other customer teams and attending meetings to provide necessary information and support. Supporting any internal/external … or related field. ITIL certification is mandatory. Proven experience in a similar role, preferably in the banking or financial sector. Strong knowledge of IT service delivery processes and incident management frameworks. Excellent communication and interpersonal skills to effectively engage with stakeholders at all levels. Strong problem-solving and more »

Service Delivery Manager - £45,000 - £65,000 Are you passionate for achieving the highest levels of customer satisfaction? Do you enjoy managing client expectations and catering procedures to deliver at the highest level? Are you ready to manage service delivery to multiple clients and collaborate within … the business culturally is superb and care deeply about their staff both personally and professionally. Skills, experience & qualifications Identify areas within current methods for service improvement. Drive continual service improvement. Customer Facing Experience People Management Skills Producing Service Reviews Experience of setting up and maintaining business systems … including Service Management, reporting, monitoring and remote tools. Delivering against Service Level Agreements, customer commitments and Service Improvement Programs. Management and delivery of all contracted services for either an individual or portfolio of nominated customers. Developing and enhancing the strategic relationship with the customer. Manage financial more »