InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
Senior ServiceDelivery Manager - £60,000-£75,000 Are you passionate for achieving the highest levels of customer satisfaction?Do you enjoy managing client expectations and catering procedures to deliver at the highest level?Are you ready to manage servicedelivery to multiple clients and collaborate … client are in fast-growth mode and a massive part of that is their evolving Microsoft practice. On a day to day basis, the ServiceDelivery Manager will:• Work closely with our Account Directors forming virtual client teams to manage our client’s account, ensuring on-time client … renewals• Produce, manage and maintain the client’s service operations manual, outlining key contact points, SLAs, escalation paths, and bespoke operational procedures• Ensure client’s contracted deliverables from service offering are provided within specific service level agreements• Act as an escalation point to ensure that the appropriate more »
Greater London, England, United Kingdom Hybrid / WFH Options
Ampstek
Role : Oracle - Head of ServiceDelivery Management Location: London/Reading/Leeds (Hybrid) Experience : 20+ Yr s Ampstek is seeking for an experienced and motivated Head of ServiceDelivery Management to lead and oversee the successful delivery of our Managed Services portfolio to our … clients. We are looking for an experienced leader, responsible for managing a team of skilled professionals, optimizing servicedelivery processes and driving profitability through service excellence and client satisfaction. Responsibilities: • Oversee the entire Managed Services lifecycle, from service transition to ongoing support and continuous service improvement in Oracle projects • Setting the vision for regional delivery, devising an effective operating model, assuring team cohesion/performance and developing capability/skills as required • Providing Thought Leadership to explore opportunities that will mature our service portfolio, provide added value to our customers and establish more »
This opportunity will suit an individual with experience of providing excellent client service, who is looking to take the next step in their career. You will be provided with training and development opportunities in all aspects of the ServiceDelivery Coordinator (SDC) role and will be supported … by members of the ServiceDelivery team, within the wider Operations department. You will have an opportunity to gain exposure to the IT Services industry, working with leading international brands across multiple industry sectors. As ServiceDelivery Coordinator (SDC) you will be responsible for supporting the … smooth and efficient delivery of services to clients. You will act as a liaison between clients, internal teams, and external vendors, working to meet deadlines and budgets, gaining experience in role with a view to later promotion to ServiceDelivery Manager (SDM). The SDC is responsible more »
month Fixed Term Contract (Maternity Cover) with the potential to go permanent ServiceDelivery Manager - Cyber Security Consultancy Our client is a pure-play cyber security consultancy that is going through a period of significant growth due to a recent M&A. We are now in search of … change with boundless optimism and excitement. We're talking about passionate, high-performing individuals who revel in thinking outside the box to join the ServiceDelivery Team, youll play a crucial role in facilitating the delivery of a diverse array of cutting-edge cybersecurity services and solutions … to clients across various industries. In this pivotal role, you'll lead the coordination of activities, conduct thorough service reviews, and collaborate closely with clients and consultants. As a key liaison between consultants and clients, you'll ensure seamless customer support, meeting and exceeding KPIs while serving as the more »
month Fixed Term Contract (Maternity Cover) with the potential to go permanent ServiceDelivery Manager - Cyber Security Consultancy Our client is a pure-play cyber security consultancy that is going through a period of significant growth due to a recent M&A. We are now in search of … change with boundless optimism and excitement. We're talking about passionate, high-performing individuals who revel in thinking outside the box to join the ServiceDelivery Team, you’ll play a crucial role in facilitating the delivery of a diverse array of cutting-edge cybersecurity services and … solutions to clients across various industries. In this pivotal role, you'll lead the coordination of activities, conduct thorough service reviews, and collaborate closely with clients and consultants. As a key liaison between consultants and clients, you'll ensure seamless customer support, meeting and exceeding KPIs while serving as more »
month Fixed Term Contract (Maternity Cover) with the potential to go permanent ServiceDelivery Manager - Cyber Security Consultancy Our client is a pure-play cyber security consultancy that is going through a period of significant growth due to a recent M&A. We are now in search of … change with boundless optimism and excitement. We're talking about passionate, high-performing individuals who revel in thinking outside the box to join the ServiceDelivery Team, you’ll play a crucial role in facilitating the delivery of a diverse array of cutting-edge cybersecurity services and … solutions to clients across various industries. In this pivotal role, you'll lead the coordination of activities, conduct thorough service reviews, and collaborate closely with clients and consultants. As a key liaison between consultants and clients, you'll ensure seamless customer support, meeting and exceeding KPIs while serving as more »
We have an opportunity available for a Senior ServiceDelivery Manager to join us based across four South London sites (Richmond & Wandsworth). You will join us on a part time (30 hours per week) or full-time (37.5 hours a week), 12 month fixed tern contract basis … and recovery. ORGANISATIONAL VALUES: Everything we do links to the following core values: Caring Respectful Continuously improving Welcoming About the role: As our Senior ServiceDelivery Manager, you will effectively lead the London management team in accordance with Servol policy & procedure and contractual requirements. You will ensure that … support they need delivered in the way that is most effective for them and at the right time. If you are currently an expereinced Service Manager who is looking for that next challenge, this could be the role for you! Key responsibilities of our Senior ServiceDeliverymore »
Birmingham, England, United Kingdom Hybrid / WFH Options
SYSTRA
join the SYSTRA signature team and be part of leading the way in infrastructure design. We currently have an opportunity for an experienced IT ServiceDelivery Manager to join our ICT team in our Birmingham office, responsible for management of our IT ServiceDelivery (Helpdesk) team. … site in our Birmingham city centre office. You will have strong customer support management background with a key focus on managing and developing a servicedelivery team. Main Duties Reporting to the ICT Director UK/IR, as ICT ServiceDelivery Manager, you will manage the … and will take a lead on monitoring the quality responses to tickets. You will be responsible for the pastoral care and training of the ServiceDelivery/Helpdesk team including setting objectives/targets. Working with the IT Infrastructure Manager, you will manage all critical incident communications. You more »
Rapidly expanding network MSP is looking to hire a Head of Network ServiceDelivery to lead the delivery of network solutions across a range of verticals covering WAN, LAN, WLAN, Firewall, SDWAN, Wireless, AI type solutions. This is a commercially focussed role where you will be responsible … for liaising and managed the customer relationship for larger solution delivery. Duties will also include monitoring, control and support servicedelivery; ensuring systems, methodologies and procedures are in place and followed. Work with the Account Managers, Sales Directors and Project teams to ensure impact of client and internal … projects is understood and factored into ServiceDelivery Lead a team of servicedelivery managers, leading high performing multiple teams to ensure operational delivery aligns with and achieves strategic vision. Providing feedback through mentoring and coaching on individual development, skills and training requirements within the more »
Overview Acting as the focal contact for Bell you will be responsible for all aspects of the service delivered to the customer including the support teams’ performance, stakeholder management, service level performance and reporting, financial management of the service, customer satisfaction, operational alignment, line management (where appropriate … and continual improvement. This is a hybrid role in South England, with UK wide travel when required. The Role Service Transition: The ServiceDelivery Manager may be asked to support new customers and/or service transition activities taking services into support and continuing to manage … throughout its term Design and implementation of the service in accordance with the Bell Service Readiness processes Act as the focal point of contact and working with all impacted departments to ensure support readiness Reporting progress to key stakeholders in a timely manner highlighting service and financial more »
As a Telco ServiceDelivery Manager, you will manage an experienced team responsible for technical validation of customer orders and raising/delivering off net access work orders with the local Telco providers in UK, Ireland. Belgium, and surrounding countries. Responsibilities Manage a team of experienced Telco ordering … regularly for performance, development and business alignment Manage mandatory compliance training, safety training and process changes Interface with the International process team and refine servicedelivery processes and provide input as and when needed. Build and maintain professional working relationships with third party carrier suppliers Work closely with … to resolution Drive KPI/CPI performance - review live provisioning data with focus on root cause and improvement Closely monitor pipeline orders for timely delivery from off-net access suppliers Engage with customer key contacts – especially during delivery escalations if needed Control of Service Provider monthly Servicemore »
Chelmsford, Essex, South East, United Kingdom Hybrid / WFH Options
Aon
Client ServiceDelivery Specialist - Global Broking Centre Do you want to be part of a new and exciting team? Are you someone who wants to make a difference in your role and help us deliver outstanding service to our clients? Then this is the role for you … We have a range of roles across our Client ServiceDelivery team working in different product lines across Aon. This is a hybrid role with the flexibility to work both virtually and from our London and Chelmsford offices. Aon is in the business of better decisions At Aon … will look like You will be responsible for managing key technical activities across the broking/placement process. A usual day as a Client ServiceDelivery Specialist will involve: Engagement with the broking teams - large, complex, global insurance contracts, involving multiple insurers and high value insurance placements. Using more »
Ringwood, Hampshire, South East, United Kingdom Hybrid / WFH Options
Trusted Technology Ltd
Support Desk Delivery Manager Location: Ringwood, Hampshire, BH24 3FW + hybrid home working. Salary:?£35 - £45k, DOE + profit share and benefits Contract: Fulle time, Permanent Hours:?37.5 hours per week The Package Ongoing training and support Company Profit Share (first £3,600 is tax free) 22 days annual … including dental. Free Parking Hybrid Working Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Join us as a Support Desk Delivery Manager Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on … site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose-built office. We more »
BH24, Ashley, Dorset, United Kingdom Hybrid / WFH Options
Trusted Technology Ltd
Support Desk Delivery Manager Location: Ringwood, Hampshire, BH24 3FW + hybrid home working. Salary:?£35 - £45k, DOE + profit share and benefits Contract: Fulle time, Permanent Hours:?37.5 hours per week The Package Ongoing training and support Company Profit Share (first £3,600 is tax free) 22 days annual … including dental. Free Parking Hybrid Working Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Join us as a Support Desk Delivery Manager Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on … site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose-built office. We more »
The goal of the Navy Digital Hosting (Deployed) [NDH(D)] service is to introduce a new modern, flexible and scalable Navy Hosting IaaS (Infrastructure as a Service). NDH(D) will help to address obsolescence by re-platforming and uplifting the current landscape to a new, modern and … consolidated service offering. The environment will provide a common set of services to the teams delivering data and digital solutions on behalf of the Royal Navy, enabling the teams to focus upon their solutions and the Royal Navy to benefit from economies of scale. The Royal Navy has also … made provision for Cloud hosting capability ashore, this service is known as Navy Digital Hosting (NDH) and shares an identical technology stack to that deployed in NDH(D). We are looking for a Technical Support Co-ordinator to support in service support design and transition as well more »
ServiceDelivery Manager Pinner £40K Are you an experienced project manager looking for a new position within a fast-moving and developing industry? Due to continued growth, we are now hiring for a ServiceDelivery Manager to join our operations team! The ServiceDelivery Manager will manage and take ownership of the company’s relationships with our existing clients which includes, overseeing the day-to-day delivery of our contractual obligations for those clients, from inception; delivery; service and renewal; operational control, client communication, and financial management. What you will … largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery. We are an equal opportunity employer, which means we more »
solving—and better solutions for our customers in a rapidly evolving technology landscape. JOB SUMMARY Responsible for leading CDW UK’s Integrated Technology Managed Service function consisting of Service Desk, Monitoring & Event Management, 2nd & 3rd Line Operations, Major Incident, Change and Problem Management, Field Service Engineering, ServiceDelivery and supporting roles. You will develop and manage a growing business unit, inspiring coworkers to deliver exceptional business outcomes for our customers through the sale and delivery of market-leading technology or service products/capabilities. You will work in partnership with various internal business … passion to engage. KEY RESPONSIBILITIES Build the UK’s best Integrated Technology Managed Services business by leading and developing the business unit (consisting of ServiceDelivery Management, Major Incident, Problem and Change Management, Service Desk, 2nd & 3rd Line Engineering, Operational Consulting, Field Services), proactively driving exceptional customer more »
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
ServiceDelivery Manager - £45,000 - £65,000 Are you passionate for achieving the highest levels of customer satisfaction? Do you enjoy managing client expectations and catering procedures to deliver at the highest level? Are you ready to manage servicedelivery to multiple clients and collaborate within … the business culturally is superb and care deeply about their staff both personally and professionally. Skills, experience & qualifications Identify areas within current methods for service improvement. Drive continual service improvement. Customer Facing Experience People Management Skills Producing Service Reviews Experience of setting up and maintaining business systems … including Service Management, reporting, monitoring and remote tools. Delivering against Service Level Agreements, customer commitments and Service Improvement Programs. Management and delivery of all contracted services for either an individual or portfolio of nominated customers. Developing and enhancing the strategic relationship with the customer. Manage financial more »
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
ServiceDelivery Manager - £45,000 - £65,000 Are you passionate for achieving the highest levels of customer satisfaction? Do you enjoy managing client expectations and catering procedures to deliver at the highest level? Are you ready to manage servicedelivery to multiple clients and collaborate within … the business culturally is superb and care deeply about their staff both personally and professionally. Skills, experience & qualifications Identify areas within current methods for service improvement. Drive continual service improvement. Customer Facing Experience People Management Skills Producing Service Reviews Experience of setting up and maintaining business systems … including Service Management, reporting, monitoring and remote tools. Delivering against Service Level Agreements, customer commitments and Service Improvement Programs. Management and delivery of all contracted services for either an individual or portfolio of nominated customers. Developing and enhancing the strategic relationship with the customer. Manage financial more »
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
ServiceDelivery Manager - £45,000 - £65,000 Are you passionate for achieving the highest levels of customer satisfaction? Do you enjoy managing client expectations and catering procedures to deliver at the highest level? Are you ready to manage servicedelivery to multiple clients and collaborate within … the business culturally is superb and care deeply about their staff both personally and professionally. Skills, experience & qualifications Identify areas within current methods for service improvement. Drive continual service improvement. Customer Facing Experience People Management Skills Producing Service Reviews Experience of setting up and maintaining business systems … including Service Management, reporting, monitoring and remote tools. Delivering against Service Level Agreements, customer commitments and Service Improvement Programs. Management and delivery of all contracted services for either an individual or portfolio of nominated customers. Developing and enhancing the strategic relationship with the customer. Manage financial more »
The Role Within JCDecaux UK the role of ServiceDelivery Field Analyst (SDFA) provides support to any remote physical asset (digital or end user) or site (office, warehouse, digital, data centre, etc) deployed or in use. The position sits within the ServiceDelivery Field team, part … of the ServiceDelivery department, within the Technology & Innovation Division and, reports to the ServiceDelivery Field Team Leader (SDFTL). JCDecaux UK is a challenging and ever evolving company where improvements to processes, systems and working practices are continually strived for, and the role of … success. What You'll be Doing Technical Understanding and experience of using the following technologies: Client Operating systems (Linux, etc) Helpdesk systems (CONNECT for Service, Zendesk, etc) Microsoft Office applications (Office365) Telephony Platforms (MS Teams) Responsible for the configuring and management of network device (switches, routers), smart city technology more »
We have an exciting opportunity for a Service Manager (ITIL ) to join our client in Warrington. To apply for this role you will need to have proven experience in; - Ownership and driving of helping the business to create and apply ITIL principles. - Development of internal processes to continuously improve … and align to ITIL service lifecycle. The role is working for a global expanding company your role will ensure that services are being seamlessly delivered to clients and strategic partners. Leading the client relationship for service, alongside the Project & Account Management teams, for some of the company's … top-end contracts, to ensure all contractual service obligations are met throughout the lifecycle of the managed services contract in terms of KPIs, SLAs and contractual compliance. You will attend regular reviews with clients to monitor best practices, release schedules, performance levels and customer satisfaction. The Service Manager more »
Senior IT ServiceDelivery Manager West London £70,000 - £90,000 per annum We are looking for a ServiceDelivery Manager to join a leading, forward-thinking company that are currently going through a huge period of growth! This tech-led business are going to be … entering a large period of technical transformation bringing in new platforms and offerings to advance their services. Key Responsibilities: * Ensure the successful delivery of IT Strategies set out by the business leaders * Create and develop KPIs and identify areas of efficiencies * Identify technology initiatives that will enable operational effectiveness … system solutions to evolve the capability of IT and wider teams * Provide monthly reports to the Senior Leaders Key Skills: * Previous experience as a ServiceDelivery Manager * Project management skills with the ability to manage many initiatives at once * Strong skills with budgeting and financial management * Any previous more »
Peterborough, Cambridgeshire, United Kingdom, Walton Hybrid / WFH Options
Vermelo RPO
ServiceDelivery Analyst Fantastic opportunity to join a well established team within a vibrant, growing business. This is a hybrid position that can be based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business through … the management of ServiceDelivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service … Management and Problem Management processes to maintain system stability and availability to business needs. Champion continuous improvement through learning and root cause analysis Undertake servicedelivery activities with service partners to ensure service levels are maintained. Contribute towards developing a collaborative, high performing team. Creation of more »
a global, people-powered company, we put people passengers, customers, and colleagues at the center of everything we do. We are looking for a ServiceDelivery Manager to lead a service team based across the Devon, Cornwall, South West area of England As a ServiceDelivery … a commercial, professional approach to your area. Liaise with clients within the Devon, Cornwall and South West corner of England, working in partnership to delivery an effective service to our customers. Lead, mentor, and coach youre team. Engage with your team of field-based engineers to delivery on service level agreements within a timely and professional manner. Support internal moves and development. Work with your team to nurture from the ground up working with them to support with personal and professional development. Provide solutions to clients. Work with our clients to provide solutions to technical more »