3 Permanent Service Delivery Jobs in Fareham

business will be crucial. As Head of Enterprise Managed Services you will be working closely with multiple teams within Onecom to align on the service we provide to our customers, ensuring a seamless end-to-end journey. The Head of Enterprise Managed Services builds working relationships with both colleagues … and customers, in turn supporting the company's commitment to achieving high standards of customer satisfaction and service quality. You will be working in a supportive, fast paced environment. The role involves a huge breadth and variety of duties including: - Responsible for the 24x7 Managed Service Desk team … leadership, direction and guidance, motivation and support, clear objectives, personal development and meaningful feedback on their performance and addressing underperformance promptly - Proactively manage our service boards to ensure that workflow is being prioritised and in line with our customer's SLAs, organising resource to ensure that requirements can be more »

Change Manager specialising in Account Transformation, Innovation, and Improvements at Mitie, you will be instrumental in driving change initiatives across client accounts to enhance service delivery, achieve cost savings, and foster innovation. Working within a complex environment, you will lead cross-functional teams, leverage Mitie's core values … client accounts to identify areas for improvement and transformation. Develop and implement innovative solutions and strategies to streamline operations, optimise resource allocation, and enhance service delivery. Innovation and Continuous Improvement: Drive a culture of innovation and continuous improvement within client accounts, leveraging Mitie's expertise and industry best practices. … Lead initiatives to identify and implement innovative technologies, practices, and solutions to drive efficiency and enhance service quality. Cost Savings: Work collaboratively with client stakeholders to identify opportunities for cost savings and efficiencies without compromising service quality. Develop and implement cost reduction strategies, monitor performance, and track savings more »

possess exceptional communication skills and a knack for troubleshooting and processing tasks efficiently. Role and Responsibilities: - Prioritise customer satisfaction above all else, ensuring exceptional service delivery at all times. - Familiarise yourself with Our Core Values and our range of products and services. - Efficiently on-board new clients and … positively to team morale. - Communicate effectively with clients through various channels, including telephone and email. - Willingly participate in business projects as needed. Essential Attributes: - Delivery-oriented and well-organised individual with experience in a financial planning environment. - CII or RO part qualified preferred, with a salary commensurate with experience. more »