2 Permanent Service Delivery Jobs in Fareham with Remote Work Options

Service Desk Team Leader Location: Whiteley, Hampshire Looking for an opportunity to make an impact?.. The Role: Reporting into the Head of Customer Enablement, where you will be responsible for the general day to day supervision of the existing Service Desk Team and the achievement of excellent … service delivery and productivity. You will need to demonstrate the Leidos values; Integrity, Innovation, Agility, Collaboration and Commitment in line with the Head of Customer Enablement, to promote these within the team. You will be a key point of contact for initial escalation for all Service Desk … ensure smooth team operations and effective collaboration with other internal/external IT Teams and 3rd Parties. Key Responsibilities: Main point of contact for Service Desk Services, including: Ticket escalation Support of Major Incidents (MI) Customer support Liaison with internal and external teams Problem Management Adherence to SLOs for more »

possess exceptional communication skills and a knack for troubleshooting and processing tasks efficiently. Role and Responsibilities: - Prioritise customer satisfaction above all else, ensuring exceptional service delivery at all times. - Familiarise yourself with Our Core Values and our range of products and services. - Efficiently on-board new clients and … positively to team morale. - Communicate effectively with clients through various channels, including telephone and email. - Willingly participate in business projects as needed. Essential Attributes: - Delivery-oriented and well-organised individual with experience in a financial planning environment. - CII or RO part qualified preferred, with a salary commensurate with experience. more »