Broxbourne, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
B3Living
ServiceDelivery Lead Based in Broxbourne, Hertfordshire. Office-based. Full-time, 37 hours per week. Salary: £43,659 - £48,510 per annum. We have an exciting opportunity for a highly organised individual with servicedelivery or operations management experience and great IT asset management skills to … join our fantastic organisation. In this role, youll ensure the effective and efficient delivery of our ICT services, working collaboratively across teams to optimise customer satisfaction and achieve positive outcomes. Youll oversee day-to-day budget administration and plan the delivery of services In line with organisational goals … and customer expectations, including developing service strategies and defining service levels. Monitoring the performance of servicedelivery, youll identify and implement improvements, gather customer feedback and address concerns or complaints to ensure a positive customer experience throughout the servicedelivery process. Youll also build more »
Employment Type: Permanent, Part Time, Work From Home
IT Service Desk Manager Salary & Benefits: £60k to £70k, Bonus, Private Health, Life Assurance, 25 Days Annual Leave nufuture has partnered with a global pharmaceutical company based in Hertfordshire and we are looking for an experienced IT Service Desk Manager to help manage and expand their operations. The … company is going through an exciting transition phase, so there will be lots of opportunities for an IT Service Desk Manager to take the lead on key projects. As the IT Service Desk Manager, you will be responsible for overseeing and managing the IT service desk operations. … level of customer satisfaction. Additionally, you will play a key role in driving continuous improvement initiatives to enhance the efficiency and effectiveness of their service desk operations. Key Responsibilities/Experience: Led and manage the IT service desk team. Develop and implement service desk policies, procedures, and more »
Stevenage, Hertfordshire, South East, United Kingdom
Littlefish
what youll be getting up to on a day to day basis: Littlefish is seeking an Onsite Engineer to come and join our growing ServiceDelivery team. As the Onsite Engineer, you will be working on the Tech Bar, providing a walk-up service to a range … of users, you will also be required to provide floorwalking services, you will report into the ServiceDelivery Manager. Your main duties will include providing effective onsite technical support to Littlefishs customer on a dedicated basis, for desktop/laptop/printer/application issues and installations, as … I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work more »
We have a fantastic opportunity for a Service Desk Manager to join one of the leading education settings in the UK in a newly created role. This is a great opportunity for an experience Service Desk Manager to build out their IT support operations and improve the Service Desk delivery under ITIL standards. Main Responsibilities Align Service Desk operations with ITIL 4 best practices to maintain high-quality service delivery. Develop and enforce service desk policies, procedures, and standards to ensure consistent and reliable support services. Provide strong leadership to the Service … reviews to identify root causes and implement preventive measures. Establish and maintain procedures for handling major incidents, minimising disruption to school operations. Drive continual service improvement initiatives based on data-driven insights and feedback from stakeholders. Implement best practices from ITIL 4 framework to enhance Service Desk operations more »
Employment Type: Permanent
Salary: £50000 - £55000/annum Circa £50,000 per annum
services contract management function through visionary mindset and strategic acumen. You'll design and implement cutting-edge tools, processes and methodologies and evolve our service contract offerings. Your keen eye for new solutions and opportunities will enable our teams across the world secure lucrative service contracts propelling our … business forward. Driving the achievement of service contract business cases will be a priority throughout their lifecycle. Your meticulous attention to detail and commercial acumen will be deployed to optimise pricing strategies, cost profiles and contractual terms whilst identifying opportunities to grow margin and revenue. Concurrently you’ll deploy … family support from a health and wellbeing, financial and lifestyle perspective. DUTIES AND RESPONSIBILITIES Build and maintain a detailed picture of the portfolio of service contracts and performance against the business case Evolve the company approach towards contract management focusing on improvement of financial performance Track risk and opportunity more »
Role Specification JOB TITLE: Field Service Engineer LOCATION: Field Based SALARY: £30,900 WORKING HOURS: Any 4 days out of 7 + every other weekend MAIN PURPOSE OF JOB To deliver a comprehensive Service Support and ServiceDelivery engineering function which is cost effective and efficient … Equipment within our Retail High Street Licensed Betting Offices. KEY ACCOUNTABILITIES Installation, maintenance and repair of network infrastructure, audio/visual installation, CCTV, Self Service Terminals, IT equipment and associated peripherals. Report to engineering management and liaise with Retail Service Desk and Retail Support daily. Full compliance with more »
Hertford, Hertfordshire, South East, United Kingdom
Major Recruitment (IT & Digital)
exclusive arrangement. As a company my client has achieved ISO status and Microsoft Gold Partner accreditations by delivering excellent customer quality and high end service delivery. The business also operates UK wide working across a number of SMEs and large Corporations with a client list that is looking to … Firewall Technologies Administration along with VPNs Office 365 Advanced Security (Sensitivity, Labelling, DLP, Conditional Access) Remote Desktop technologies including Citrix, RDS, VDS Excellent customer service, customer facing and servicedelivery skills Benefits: £5k car allowance 25 Days Annual Leave Company Pension Scheme Private Health Care Employee Discount more »
Service Administration Team Leader A competitive salary between £38,000 - £40,000 Based in Watford & hybrid - commutable links nearby Benefits include: BUPA dental and private insurance, day off for your birthday & annual eye tests. This pivotal role promises to harness your robust management skills within a dynamic, fast-paced … lead and inspire a dedicated team. You will be stepping into an environment where your leadership is instrumental in driving the success of a service administration team. Your day-to-day responsibilities will include overseeing administrative operations, ensuring exceptional servicedelivery, and fostering a culture of continuous … will also play a key role in ensuring the scheduling has been planned effectively for engineers, ordering spare parts, speaking with customers to arrange service and installation visits. Required experience: Managed a team in a fast-paced environment Experience SAP and ServiceMax is desirable Good time management skills - essential more »
new technologies through exciting project work where you will be able to be involved through the entire lifecycle. What you will be doing... Ensuring servicedelivery and security, encompassing the MSP Helpdesk. Leveraging Microsoft 365 and Microsoft Azure. Safeguarding the environment through robust security measures, including Tier … . Assume responsibility for several pivotal projects and ongoing business enhancements Working closely with other teams to ensure the structured and programmatic management and delivery of initiatives. What you will need... 2+ years experience working across 3rd Line Technical mastery of Microsoft 365, Microsoft Azure, and Microsoft Windows Endpoint more »
Hertford, England, United Kingdom Hybrid / WFH Options
Music Concierge
Job Description 1st Support Technician Line - Help Desk Position: 1st Line Support Technician - Help Desk Business: Music Concierge Worldwide Reporting to: ServiceDelivery Manager Location: Hybrid, - Would suit someone based in Hertfordshire or surrounding counties. Salary range: £25k - £27k ________________________________________________________________ About our agency Music Concierge is a best-in more »
by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs/Writing. We more »
delivery. Main Duties: You will support the board and other key stakeholders in providing sound technical leadership in all aspects of digital technology and servicedelivery to provide quality digital services to our staff and customers. To develop and maintain the digital technical strategies for initiating and managing more »
Good interpersonal and communication skills About Capita Technology and Software Solutions (TSS) Capita Technology and Software Solutions (TSS) is a newly formed global shared service, responsible for delivering innovation and digital transformation for Capita's businesses and clients. We work collaboratively with Capita's divisions to shape the right … whatever next comes their way. We create innovative technology and software solutions for Capita's clients and businesses while ensuring secure, resilient and predictable service delivery. TSS brings together 5000+ colleagues from across Capita into a single function to deliver world-class technology and software solutions for Capita's more »