1 to 25 of 195 Permanent Service Delivery Jobs in London

Our client is seeking a 1st Line Service Desk Engineer who will act as the first point of contact for IT-related queries from across their client base. You will have the following experience: Previous experience providing IT support. Exemplary customer service and problem-solving skills. Experience of … Group Policy, and DNS with an active interest in other networking services. Evidence of continued professional development. You will provide efficient and effective customer service to end-users and other stakeholders, act as the first point of contact for technical service requests, log and maintain chronological details throughout … a service ticket lifecycle. provide 1st line diagnosis and resolution with a high level of first-time fixes, respond appropriately to more complex problems through escalation, prioritise and manage your workload to ensure client SLAs are met and create and maintain documentation. You will work alongside the rest of more »

London Travel requirements : Hybrid (twice a week onsite) Salary : 43k What a "Data and Performance Analyst" will do: Work on reporting methodologies to elevate service delivery and assess company performance. Provide business intelligence and data analysis insights to the wider business Identify and address data quality issues to … and DataFactory Excellent communication skills Strong proven analytical skills with the ability to analyse data sets for trends and correlations. Knowledge of statistical analysis, service evaluation, and quality control techniques. Interested in finding out more? Contact me at (url removed) or know anyone who would be a good fit more »

As the Critical Facilities Maintenance Day Engineer Mechanical/HVAC , you will plan, manage and implement the delivery of Facilities Maintenance services to our Data Centers ensuring operational performance is always maintained to the highest possible standards. Provide engineering services and guidance in general on property matters affecting the … on-going management and development of the Data Centers. Your Responsibilities Providing a customer focused service and a high standard of planned preventative and reactive maintenance Proactively involved in the on-going technical evaluation of all plant and equipment, suggestion of improvements where appropriate Accurately recording and reporting of … within Business-Critical Environments Creating and developing SOP and EOP documentation and other related/similar processes A flexible but non comprising approach to service delivery A very good understanding of HVAC and mechanical systems Good understanding of Data Centre cooling solutions and building services A/C more »

users, client and JLL Management team Carryout fault finding on start-delta motors including VFDs and Soft Start controls/contactors Assist and enhance service delivery through best practice and the effective use of site systems and equipment. Understanding of a CDM process with experience of working on … motivated, resourceful and pro-active Experience with LOTTO/Permit to work systems essential Confident decision maker Experience Required: Essential: Evidence of Excellent Customer Service Delivery Experience of working in high profile work environment. PC Literate - PC and MS office skills. Understand and interpret technical drawings/instructions more »

in a fast-paced environment. Excellent communication skills forreporting, analysis and issue -resolution Commitment to maintaining Professional and ethical standards Familiar with technology-based service delivery is desirable Apply ONLINE today& a member of the team will be in touch would also suit: Pharmacy Dispenser, Dispenser, Dispensing assistant more »

design support to the group in day-to-day activities and client services To Undertake a leading project role, either being responsible for project delivery as a job runner, or, on larger schemes, taking responsibility for a significant proportion of the project. This will include co-coordinating and reviewing … team members, contractors, clients etc. as well as managing the design process. To be aware of individual project parameters and take personal responsibility for delivery to programme, cost and quality requirements. To be aware and manage priorities and help to achieve both project and group deliverables. To be proactive … like to fill this position as soon as possible. Our Vision: To be identified as a trusted client advisor; national in reach, local in service and selected for our quality and expertise in the built environment Our values, which are: Collaboration being one team and supporting each other to more »

be relied on to use your own initiative to find solutions to problem out in the field? Our Field teams are critical in the delivery of our contracts, whether that is delivering or supervising maintenance, installation, cabling or civils works. Help build and keep the nation's critical infrastructure … connected and protected 24/7. Reporting to the Service Delivery Manager, you will undertake reactive and planned maintenance on Traffic Signals Technology equipment covering the M25. The role will require you to work standby every 1 in 4 weeks which will also include nights. What you'll more »

Service Delivery Manager London £40,000 - £50,000 Basic Salary + 20% Bonus Excellent Company Benefits Your new company: You’ll be joining SThree, the game changing STEM-specialist recruitment partner on a global scale. We understand the urgent demand for cutting-edge skills in todays leading organisations. … staffing solution to our clients. Due to recent success we are growing our Project Services & Solutions (PS&S) team and are looking for a Service Delivery Manager (SDM) to support us with our increasing client base. SThree Project Services & Solutions provides flexible delivery options that enable our … their project budgets and deliver digital transformation portfolios at pace. ** Please Note ** - This is not a Project Manager opportunity, nor is it an IT Service Delivery Manager vacancy - We are hiring for a "Recruitment Service Delivery Manager". We need someone who understands the recruitment industry more »

lead on small projects and/or large changes. Manage a portfolio of projects & changes. Deliver business requirements benefits, cost reductions and/or service improvements. Process Design - Provide Business Process design & documentation expertise. Test & Training - Test, Implement & Train - facilitate with System & User Acceptance Testing. Support the Business Partner … defining the HR Technology/Systems strategy. Provide leadership to Business Analyst & Functional Consultants & projects teams consisting of - BA’s, Infrastructure Analysts, Solution Designers, Service Delivery & Outsource partners. Lead Continuous Improvement for the BA team. Chair Business Change boards - qualify, prioritise & schedule the backlog of change requests & enhancements. … Payroll & T&A systems experience. Strong Analytical skills. Leadership - ability to lead Business Analysts & Functional Consultants & projects teams - BA’s, Infrastructure Analysts, Solution Designers, Service Delivery & external resources. IT Service Delivery & HR Systems Application support experience. Knowledge of how IT Applications - can maximise business advantage. Participating more »

Camhs Professionals is looking for a Service Delivery Coordinator to join our close knit nursing division located in trendy Hackney Wick. Your role will encompass a range of duties aimed at optimising staffing efficiency, maintaining a safe and supportive work environment, and fostering effective communication channels. Responsibilities Create … concerns or issues to the appropriate safeguarding or clinical team. Take proactive measures to address and resolve any operational challenges or barriers to effective service delivery Requirements Experience in a coordination or administrative role, preferably in a healthcare or social services setting. Organisational skills and attention to detail more »

Service Relationship Manager Main Purpose of Role Reporting to the Head of Service Management and Transformation You will be the first point of call for partners that need additional support from the business and will be responsible for building and nurturing relationships to keep our partners on the … happy path. The role will involve conducting service reviews building get-well plans where appropriate and being the face of the operations team, you will need to build strong relationships both internal and external to drive continual service improvement. The role is not just partner facing, you will … also take the lead driving service improvement with our suppliers and contractors to improve our delivery lead times and keep us delivering service faster than our competitors. A successful Service Relationship Manager will have experience across Customer Service, Customer Support or Sales in the telecommunications more »

border risks, wherever in the world their businesses take them. Some of the key responsibilities include: Manage and oversee all aspects of the multinational service delivery for the assigned portfolio and be accountable for the multinational client experience. Coordinate communication and project management across all internal and external … stakeholders throughout the program lifecycle Ensure appropriate design and effective delivery and service of assigned multinational programs. Provide multinational technical expertise to underwriters to ensure a compliant program structure and design, and adherence to all local regulatory requirements. Lead the promotion and adoption of the AIG Multinational End … to-End process . Lead and manage the day-to-day service delivery to ensure the timely issuance of accurate local policy and invoice documentation. Partner with Product Underwriters to manage the approval of facultative reinsurance panel participants and the collection of compliant reinsurance documentation for all assigned more »

thinking with opportunities to grow in an exciting career. We invite you to consider joining our dynamic, global team! Your opportunity The Head of Service Management Office will play a critical role in overseeing the development, implementation, and continuous improvement of service management policies, processes, and practices across … the organization. This position requires a strategic thinker with a strong background in service management, governance, and leadership. The ideal candidate will ensure that our service management governance frameworks align with industry best practices and our organizational goals. Lead the Service Management Office, setting strategic direction and … priorities for the team. Develop, implement, and maintain a comprehensive service management governance framework that aligns with industry standards (e.g., ITIL, ISO/IEC 20000) and supports the organization's objectives. Collaborate with senior management and key stakeholders across the organization to ensure the governance framework meets business needs more »

Salary budget - £26,000 - £30,000 per annum ROLE OVERVIEW: To provide a high quality, proactive desktop support service to our client at London Borough of Bexley Council as part of a customer focused Service Delivery team. Working to contracted SLAs and delivering best in class services … to our customer. Responding to requests from the ICT Service Desk ensuring an efficient response and resolution. MAIN RESPONSIBILITIES: Deliver 2nd Line Service Desk support (break/fix problems and service requests) effectively and in accordance with agreed service levels, standards and processes. Provide PC, telephone … and mobile support including hardware and software, configuration and maintenance. Responding to requests from the ICT Service Desk ensuring an efficient response and resolution details. Ensure that assigned ICT Service incidents are managed effectively and root cause problem analysis is undertaken where appropriate to reduce the number and more »

larger Integrated FM team, you will become the subject matter expert for both the client and the account team. Providing support in the contractual delivery of services, tailored requirements, and the development of performance improvement strategies, this role offers outstanding prospects. As a people manager, you will lead a … helpdesk admin function, ensuring top-level delivery while adhering to set KPIs, as well as managing, monitoring, and controlling costs to achieve financial targets. Reporting to the Account Director, your role will be instrumental in building and maintaining key stakeholder relationships. Taking on a substantial role in evaluation and … performance measurement, you will demonstrate expertise in contractual compliance, governance, management information, operational finance, and reporting. Main Duties Leading the helpdesk team, ensuring efficient delivery of admin function on the account, fantastic communication, timely resolution of issues, and continuous improvement of helpdesk processes. Driving customer satisfaction through providing a more »

Role Purpose This role is a crucial interface between Account Management and In-Life Service, wearing a technical hat to help our client’s customers grow by driving value from their service, tracking customer health and looking for opportunities to highlight the impact of how our customer conducts … customers in-life experience is what they signed up for; with services delivering the desired outcomes and performing to contracted SLAs. Make sure all service support documentation/knowledge, is comprehensive, accurate and up to date, maintaining the level of service support required. Act as the interface between … activities. Responsible for identifying customer training requirements and providing in-person training where required. Skills & Qualifications Proven experience in a Customer Success Management/Service Delivery role in the communications domain. Passionate about satellite technology and comfortable with technical lingo. Excellent People and relationship management skills. Able to more »

Experience Manager Job Description Summary Cushman and Wakefield are looking for an experienced Workplace Manager to join their team, providing effective and customer focussed service to our clients. In this role you will oversee client events, meetings and executive functions and manage the implementation of initiatives to ensure that … best practice is achieved in every aspect of service delivery with particular focus on cost, quality and client satisfaction Job Description Core Responsibilities: Oversee all aspects of the workplace experience at the site, including facilities, services, and amenities Build and maintain strong relationship with clients, understanding their needs … and ensuring high satisfaction levels Book and coordinate vendors and service providers to ensure seamless delivery of services and maintenance of facilities Ensure the office meets all H&S and compliance standards, conducting regular inspections and audits Implementation, operations and oversight of FAMIS360 Report any maintenance issues and more »

adoption of cutting edge solutions across the United Kingdom. Working on complex engagements for the whole of the KPMG client side business portfolio through delivery of core technology and managed services capabilities, collaboration and innovation development services and building of our Alliances network. Our integrated capability teams design, build … a pre-defined back-office function based on leading practices and KPMG’s six-layer Target Operating Model. The target operating model comprises of service delivery model, people, process, technology, data & insight and governance & controls. This solution combines the breadth and scale of KPMG’s leading practice, capabilities … Communicating compelling and well thought out solutions for Oracle Enterprise Resource Planning (ERP) in response to complex client problems. Supporting business development and project delivery activities across clients from multiple industries. System design and delivery, including release management, integration management, data migration strategy and management. Defining an overall more »

About Serverfarm Serverfarm is a unique Data Centre developer and operator – and the global leader in Data Centre Management as a Service (DMaaS). For over 24 years, we’ve maximised operational efficiencies and managed critical IT infrastructure and environments for the world’s top enterprises. Our vision To … can focus on innovation. Overview As a Finance Administrator you will support all parties with financial process and document control relating to projects, programmes, service contract, suppliers and Serverfarm requirements. You will develop and provide reports to the Leadership Team, be responsible for compliance to the finance cycle and … i. Investigate and respond to customer and Serverfarm financial issues and queries efficiently and escalate as appropriate. j. Provide general administrative support to the Service Delivery Manager. 2. Generate and Manage Policies and Measures: a. Help standardise financial management activities and processes; by developing guidelines governing how financial more »

services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents. A career at Equinix means you will collaborate on work that impacts the world and be surrounded … a company and is vital to our success. Job Summary The Network & Security Senior Associate Engineer will be a part of a highly competent delivery team, responsible for designing, building and supporting, typically datacentre-based network and security infrastructure solutions; delivering service level agreements to ensure the continued … for incident remediation, escalating as needed for guidance. Innovations: - Continually improve network and security support services. - Enhance processes and procedures for optimum efficiencies and service quality. - Implement infrastructure performance and capacity tuning techniques. - Manage ECX Enablement deployment projects at a technical level. Policy & Compliance: - Follow processes to maintain security more »

relationships with key decision-makers, and closing strategic deals. Client Success : Collaborate closely with the client success and customer support teams to ensure exceptional service delivery and maximize client satisfaction and retention. Sales Operations : Implement and optimize sales processes, tools, and systems to streamline operations, enhance productivity, and more »

We get passionate people and you get vibrant and rewarding careers. About the role The Finance Systems team is responsible for the ongoing design, delivery, operation and optimisation of the NetSuite finance platform and solutions across the Cognita group of companies. The team has resources based in each Cognita … and analysis processes. The principal solution is NetSuite ERP system and will replace a myriad of legacy systems globally. Reporting to the Finance Systems Service Delivery Manager, the NetSuite Solution Architect will take responsibility for the rollout of NetSuite and deploy the solution across our finance operations globally … cloud-based solutions including NetSuite OneWorld. Multiple Finance ERP systems implementations – in complex regional or global brown-field environments. Sound experience of full software delivery lifecycle including capturing business requirements, developing solutions, user testing & training, post go-live support and optimisation. Experience of integrating Finance packages with other strategic more »

skills , Numerate with strong attention to detail. THE ROLE Enquiry Management – handling inbound calls and emails from our clients and delivering industry leading client service quality to our stakeholders Client Communications – ensuring the highest degree of care and accuracy when producing, checking and distributing regular client communications Client and … and Company policies. Use of Smart Search Management and Oversight of the Custodian – working with our outsourced custodial and administrative partners to ensure seamless service delivery for our clients #clientservices more »

digital HR, organisation design, learning & development, recruitment, benefits, reward, performance, and talent. • Strategic HR Analysis : Future organisational capabilities, trends, and business performance improvement. • HR Service Delivery & Operating Models : Design and implementation considering business demands and efficiency. • HR Technology : Analysis of HR requirements, employee experience, and implementation of enabling more »

get passionate people and you get vibrant and rewarding careers. About the role The IT - Finance Systems team is responsible for the ongoing design, delivery, operation and optimisation of the NetSuite and NetSuite Planning & Budgeting (NSPB) finance platform and solutions across the Cognita group of companies. The team has … resources based in each Cognita geographic region and acts as the focal point for all support services globally. Reporting to the Finance Systems Service Delivery Manager, the role of the NSPB Administrator is to manage day-to-day NSPB system issues, troubleshoot, develop reports, support projects/enhancements more »