101 to 125 of 229 Permanent Service Delivery Jobs in London

range of client scenarios, focusing on high quality even in high-pressured, time-critical situations Proven ability to assess, design and implement new HR service delivery and HR operating models considering business demands and more efficient ways of working Experience of working with new HR Technology and experience more »

emphasising user-focused design, and remarkable event solutions. Originating from robust partnerships in the financial, legal, and insurance sectors, our client seamlessly integrates personalised service with state-of-the-art technology to deliver unmatched experiences in travel and event management. As an Account Manager specialising in corporate travel, you … acting as a trusted advisor to understand their needs and goals. and Strategy: Meet personal KPIs, develop strategic Client Journey Plans, and ensure consistent service delivery according to SLAs. and Growth: Drive client compliance, manage commercial models, and introduce innovative solutions to enhance client loyalty. Reviews and Implementation more »

race, religion or belief, sex, or sexual orientation. All employees must demonstrate commitment and enthusiasm in promoting the principles of equality in employment and service delivery. NO EMPLOYMENT AGENCIES. more »

Our client, a global leading consultancy, is currently seeking a Service Analyst to join their team . This is a unique opportunity to work with industry experts and contribute to high-profile projects while ensuring the delivery of compliant and traceable project documentation. Key Responsibilities - Serve as the … email, or remote assistance tools. - Escalate complex issues to second line support or other technical teams when necessary. - Maintain a high level of customer service, adhering to the White Glove Service standards. - Collaborate with team members to share knowledge and improve overall service delivery. - Support the setup … A major plus if candidate can speak German - Ability to work independently and as part of a team, with a strong commitment to customer service excellence. - Familiarity with IT service management tools and processes, including ticketing systems and remote support software. - Willingness to work standard business hours with more »

on the weekends. * Improve operational efficiencies via scripting, bots and integrations. * Participate cross functionally with vendors and other IT engineering teams to ensure smooth service delivery. * Network and systems troubleshooting, fault analysis, and resolution. more »

assist customers with questions and suggest the best products for their needs. Who You Are 3+ years of experience of account management or customer service/success at an agency within the digital health and/or pharma space. Strong track-record of establishing long-term relationships with key … needed. Experience promoting product's value and upsell opportunities, promoting value through customer experience . Attention to detail is critical for best-in-class service delivery. Excellent written and verbal communication skills including the ability to explain complex concepts in simple terms to clients, adapting to different cultural communication … genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, immigration status, or any other status protected under applicable federal, state and local laws. If you have a disability or special need that requires more »

resolve issues/queries quickly and help with user adoption Act as a voice for the customer, providing insights to internal teams to enhance service delivery Maximise customer renewals through user engagement What this offers Working for an industry-leading software company who have a fantastic track record … Satisfaction Director/Account Growth Manager/Client Support Coordinator/Customer Retention Specialist/Account Success Manager/Client Engagement Consultant/Customer Service Strategist/Graduate/Trainee/Entry-Level ********************************************************************************* RedTech Recruitment Ltd focus on finding roles for Engineers and Scientists. Even if the above role more »

Excellent opportunity for Service Delivery Manager to be part of our Cloud Infrastructure & Security services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data Centres, End … User Computing, Service Desk, Network Services and Environment Management Services. Key Responsibilities Service Delivery for large Digital Workplace Services account spread across the globe Client facing role in UK and first point of contact for any service delivery issues Responsible for maintaining a healthy relationship … Cognizant best practices like Zero Operational Error Framework, Floor Management and change management methodology Promote Cognizant Operations maturity model to enable best in class service Ensure sufficient resources/staff are available to deliver required services to client Review automation, transformation plans to ensure they are in line with more »

Delivery Lead London, UK The Delivery Lead co-owns end-to-end delivery of business solutions for the scope of the Delivery Team with Transformation & Change Delivery (TCD) Delivery Lead; Understands the strategy, needs and challenges of the business partners s/he supports … as well as the end-to-end processes for those businesses. Oversees all applications supporting that customer group to ensure service levels are received and system changes are delivered to expectation. Accountable for the design, delivery, and support of solution. DISCOVER your opportunity What will your essential responsibilities … include? Establish the scope of services, service levels, and key processes required to deliver application services within the application portfolio Produce and maintain the roadmap of change associated to application group Align team to high-level organization goals and objectives Manage and report on budget and resource allocation and more »

SS&C GIDS SS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing … behalf of the SS&C GIDS business in the UK, maintaining relationships with key IT contacts and business leaders to ensure effective communication and delivery of the highest standard of service to our clients. Accountable specifically for service to Digital clients of GIDS including mobilising and leading … the right projects to drive improvements to those clients in terms of service delivery Must have significant client/senior stakeholder management experience in the financial services industry. Must be comfortable working in a highly functionalised global organisation with excellent collaboration skills Must be capable of quickly winning more »

Service Delivery Manager Please note this role requires you to be holding an Active DV (Developed Vetting) Clearance The Organisation : This Big 4 consultancy, specialising in Defence and Security, is renowned for its commitment to excellence and innovation. With a track record of delivering impactful solutions and expertise … with business process owners and technical teams to define operational requirements across various project stages. • Showcase expertise in defining and executing project plans, including service transition plans. • Exhibit leadership in guiding delivery teams through traditional/hybrid and agile methodologies. • Understand the procurement lifecycle, including requirements gathering, evaluation … skills. • Display financial acumen in managing engagement financials effectively. • Proficiently capture and manage project and programme risks and issues. • Hold one or more recognized delivery certifications such as PMP, Prince2 Practitioner, MSP, Certified Agile, Certified Scrum Master, SAFe Agile, or ITIL. • Possess familiarity with one or more common technologies more »

four leading Hospitals - St George's, Kingston, Epsom & St Helier and Croydon NHS Foundation Trusts respectively - designed to provide an integrated, high quality pathology service for hospitals and GPs across South West London, by consolidating the best of each Trust's service and delivering them within a single … enthusiastic, well organised, highly motivated individual, with exceptional communication skills, who share the values of SWLP, to lead our Automated Chemistry Department, assume operational service delivery and regulatory compliance. We invite applications from suitably qualified and experienced candidates with significant experience of working at a senior level in … understanding in the requirements for UKAS and Quality Management Systems. The appointee leadership will maintain and develop high standards of quality, timely and effective service, where patient experience and safety is paramount, with commitment to training and developing the team. This is a full time post (37.5 hrs. per more »

in Colindale and Porton. The successful candidate will work in close collaboration with the DD PHM for Network Laboratories to ensure consistent standards of service delivery and will ensure that public health microbiology services deliver the requirements of UKHSA. The work of the PHM Division supports UKHSA's … the wider UKHSA structure and provide safe, effective, efficient and innovative laboratory microbiology services to it. This is a critical role which supports the delivery of a primary UKHSA function to protect the public health. About us We pride ourselves as being an employer of choice, where Everyone Matters … by their services is world leading. The success of the PHM Division will be dependent on two key activities: firstly, the effective and efficient delivery of laboratory microbiology services to the highest scientific, quality and safety standards and, secondly, robust career development of staff. The first of these requires more »

than one hundred staff in our London, Manchester, and Manila offices. OryxAlign’s business model is based on three core elements: delivering an excellent service; client intimacy to develop trusted partnerships with a broad client base; and high levels of operational efficiency. To maintain relevance as a Managed Services … travel to remote client sites may be required. The role is hybrid so whilst not attending client site, time will be spent support our Service Desk and activities directed by the Service Delivery Manager. The 1st Line Support Engineer role is focused upon the day-to-day … delivery of IT support services and onsite administration for OryxAlign clients which needs to be completed in an effective manner with good attention to detail, accuracy and good ticket management skills. The nature of our business requires a high level of flexibility, common-sense and initiative. What we need more »

Job DescriptionIT Incident and Service Request Manager£60,000-£65,000City of LondonTria are working with a fascinating global private equity organisation that spans across 16 countries with circa 14,000 employees and circa 100,000 users. We are representing a global education institution who are looking for an … who are going through a global transformation programme with significant investment behind them.Your primary role will be implementing ITIL governance across a centralised greenfield Service Delivery function, specifically focussing on Incident and Service Request Management.What we are looking for:Extensive ITIL experienceExperience across broad incident management (not … only major incident management) and service request managementExceptional communication and stakeholder management skillsWhat we are offering:26 days holiday with an option to buy an additional 5 days.Company sponsored Pension Scheme with a 5% employer contribution.Private Healthcare scheme.Professional development (company paid qualifications).Hybrid working (c. once a week in more »

by building a globally led, digital-first scale organization aligned with customers and partners. Dedicated to one of the fastest growing customer segments, the Service Provider Growth organization is committed to delivering the global digital scale engine for our business -- this is where you come in. You will support … you to learn more about the ContraForce Sales organization and the value we deliver to our customers, partners, and one another, every day. The Service Provider Growth team drives excellence for ContraForce by helping customers realize the value of the ContraForce Platform. Powered by a world-class connected sales … of your customers, their security challenges, and strategic business objectives to identify their core security needs and connect them with our Security solutions.Engage with Service Providers - Leverage and scale through aligning early with Managed Service Providers (MSP) and Managed Security Service Providers (MSSP) organizations.Engage with Distributors – Leverage more »

stage discussions including pricing/commercial and legal jointly with the client partnership teamsProvide necessary input for building new alliances with relevant product/service ecosystem partnersWill be passionate and enthusiastic to work on digital technologies.Provide intelligence on ecosystem partner, competition, marketing mix elements and trends that would impact … strategic accounts to ensure there is a good understanding of strategic and tactical initiatives of customers and prospects. Work on penetration strategies for various service lines from Infosys into the strategic accounts. Build relationship maps for key executives in the accounts and in the ecosystem partner organizations.Building long term … commercial negotiations and order bookings.Track record of interacting and building relationship with C/C-1 level clients/ecosystem partners.Reasonable understanding of Global Delivery Model and IT service industryExperience managing large multi-location engagement teams and driving multi-functional proceedings including sales, finance, legal, leadership, service more »

and Compliance Services (CCS - UK) Location: London Reporting to: Vice President CCS Role Summary: Integreon is looking for a Director to support the Global Delivery Lead for Managed Services in the CCS business unit, organizing and overseeing the daily operations of the UK team. Our CCS business unit is … understanding of corporate contracts management processes and typical workflows. Familiarity with the contracts management ecosystem, covering in-house legal departments, law firms, alternative legal service providers and LegalTech vendors. Strong team and operational leadership skills. Client-centric values. The ability to lead contracts management engagements and provide relevant technical … coaching to delivery teams. A focus on efficiency, continuous improvement and innovation in contracts management processes. Responsibilities & Duties: Support the CCS Global Managed Services Delivery Lead, overseeing the management and operations for the UK managed services accounts. Manage a team of CCS associates consisting of legal professionals including more »

role…You will be playing a crucial role in supporting the BAU IT for clients across the group.This role is vital in supporting the Service Delivery function in anticipating and mitigating issues users face which may impact service ability.Every day is different with opportunities to grow. You more »

a pre-defined back-office function based on leading practices and KPMG’s six-layer Target Operating Model. The target operating model comprises of service delivery model, people, process, technology, data & insight and governance & controls. This solution combines the breadth and scale of KPMG’s leading practice, capabilities … implementing in a cloud environment and understanding the impacts of implementing and operating on the cloud versus on premise. • Understanding of an Workday Finance delivery lifecycle using Workday’s methodology or equivalent delivery method. • Experience of managing a team of 10+ colleagues, including client and third parties. • Experience more »

relationships with various teams across the business to ensure the management and optimisation of the CMDB with the aim of improving the overall IT service management capabilities. To thrive in this role you will need to possess excellent communication skills with the ability to work in a team and … documented and followed and working with several data sources to ensure accuracy and completeness of data. You will have experience in process ownership, complex service delivery, and IT asset managementResponsibilities:CMDB Configuration: Maintain and configure the CMDB schema to align with the company’s IT infrastructure, services, and … best use of assets.ITIL 3 or 4 FoundationKnowledge of inventory systems (i.e. Lansweeper, Crowd Strike)Background in IT asset and configuration management.4Experience with IT service management tools and platforms.Knowledge in working with Configuration Management processes and systems or ITIL processes.Experience working in a regulated environment and knowledge of the more »

Develop and refine the strategy for public cloud offerings, focusing on scalability, cost-efficiency, and accessibility.Leverage the global infrastructure of public clouds to optimize service delivery for high availability and geographical distribution.Collaborate with technical teams to ensure seamless integration of public cloud solutions.Private Cloud Leadership:Lead the development … performance metrics to identify opportunities for optimizing hybrid cloud environments.Microsoft Cloud Solution Provider Programme Enhancement:Expand the Microsoft Cloud Solution Provider Programme within our service offerings, providing comprehensive solutions for clients.Collaborate with Microsoft and other partners to stay ahead of cloud technologies and marketplace changes.Ensure alignment with Microsoft's more »

oversight and support to a portfolio of 6 x commercial multi-tenant buildings in Central London (West-End, City) and liaise with various FM service partners to ensure compliance and agreed SLAs. Guideline salary is circa £68 - 72,000 and will also include a discretionary annual bonus, as well … Hard Services Management across locations (budgets, schedules, procurement, quality & risk, statutory compliance and governance) • Develop and implement consistent maintenance management practices across sites. Lead service partners and teams in driving performance and best practice to ensure exceptional service delivery • Provide technical support for client’s leased space … client accreditations and certifications (e.g. Client ISO50001, ISO550001 certification) • Communicate regularly with the Client team to build and maintain relationships • Manage internal and external Service Level Agreements (SLA) and Key Performance Indicators to ensure contractual commitments are met or exceeded • Promote high level of customer service to ensure more »

Mitie Projects processes, you'll ensure adherence to best practices. This encompasses areas such as CDM, Quality, and commercial aspects. Continual improvement of project delivery within your team is a key focus. Nurturing a high-quality supply chain of competent, financially secure Project Contractors will be your priority. Collaborating … with the Project Director, Regional Director, Account Directors, and Mitie Procurement will ensure seamless operations. Beyond maintenance, you will seek opportunities for expansion. Elevating service delivery standards by enhancing our contractor network will be your strategic focus. About Your Expertise: Project Management Experience: Proven track record in project more »

role…You will be playing a crucial role in supporting the BAU IT for clients across the group.This role is vital in supporting the Service Delivery function in anticipating and mitigating issues users face which may impact service ability.Every day is different with opportunities to grow. You more »