26 to 50 of 226 Permanent Service Delivery Jobs in London

immediate requirement is for an experienced Team Lead to be a key part of our London team. Key Details: Permanent £65k london Operational Responsibilities Service ownership of all aspects of day to day delivery to our clients and partners Staff management to the onsite team/s and … rota Provide comprehensive reporting to the service delivery and account manager Attend monthly and quarterly service review meetings Providing a senior level of technical support at the point of escalation. Primary point of contact onsite for our client Operational Coordination between teams including the technical helpdesk, field … service, projects teams and client liaison Onsite expectations Strong leadership and team building initiatives Onboarding and training new staff members Conduct regular one to one meeting's with individual staff members Conduct weekly meetings to consistently improve the onsite service Identify and support training requirements or skills gaps more »

Industry? Do you have current or previous experience? If so, this may be the opportunity for you! On-the-job training provided. As a Service Delivery Agent, you will deliver and collect our vehicles from our customers, completing relevant inspections along the way. The role will also involve … preparing the vehicles for rental. At Thrifty Car and Van Rental, our colleagues work hard to deliver exceptional customer service, and we drive for success by delivering great service the first time, every time. What can we offer you? 5.6 weeks holiday pro rata Contribution to Group Personal … fast-paced environment Ability to show great attention to detail Ideally, you will have previous experience in the same role or industry Excellent customer service and communication skills Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA more »

thinking individuals with plenty of creativity to develop and lead our value propositions, opportunities, and client engagements, who are subject matter experts in either service management, service architecture and or business architecture. No engagement is the same, this role requires a desire to build trusted client relationships, understand … of business strategy in support of IT, IT strategy recommendations, IT strategy plans and roadmaps, ITSM capability and process assessments, producing new process sets, service improvement plans, organization design reviews, new operating models, skills assessments, ITSM Tooling reviews and improvement plans, etc. The candidates must be eligible to obtain … recommendations Desk research on competitors and best practice examples of digital strategy Documenting roadmaps and/or transition states for any organisational changes required Service Delivery supporting roles Required skills and experience: Successful candidates will have strong Service Design, IT operations and service management experience across more »

using SEO tools, analyzing data to refine technical SEO strategies for maximum impact. Stay ahead of industry trends and algorithm updates, driving innovation in service delivery and processes. Ensure seamless collaboration across teams, provide insightful reports on technical SEO performance, and communicate strategies to non-technical stakeholders. Play more »

Job Title: Service Delivery Team Lead Location: Holborn, London Salary: Up to £35,000 per annum We are currently seeking a talented Service Delivery Leader to join our dynamic team in Holborn, London. In this role, you will play a crucial part in ensuring the smooth … delivery of our services to our esteemed clients. Your primary focus will be on maintaining high-quality service standards, resolving issues efficiently, and enhancing overall client satisfaction. Key Responsibilities: Act as a key point of contact for our clients, ensuring exceptional service delivery and promptly addressing … any queries or concerns. Collaborate closely with internal teams to coordinate service delivery processes and streamline operations. Monitor service performance metrics and identify areas for improvement to enhance overall efficiency and effectiveness. Utilize your expertise in the ITIL framework to implement best practices for service delivery more »

We have an excellent opportunity for a Client Services Delivery Manager – Global Immigration & Mobility Services, to join a leading international consultancy. Applicants must have experience in the following: Designing, creating, implementing and managing performance metrics Proactively building and developing innovative ideas Proven track record of ensuring the team delivers … an efficient and effective service to clients Strong IT skills and ability to create reports, graphs and other metrics Sound knowledge of global immigration and mobility processes Leading by example with their knowledge and problem-solving skills Desire to grow and develop in a fast-growing company Proactive and … ambitious attitude At the heart of our client’s success is their commitment to exceptional client service. As the Client Service Delivery Manager, you'll play a key role in enhancing client services, ensuring the delivery of efficient and effective solutions across operations. This position require experience more »

and having resided in the UK for at least five consecutive years without any gaps of more than six months. Senior/Principal IT Service Architect Our client is a technology consulting firm, due to rapid growth plans, they are looking for an IT Service Architect. The architecture … is a senior role in which you will play a pivotal role in shaping the strategy, design and seamless integration phases of the IT service lifecycle, ensuring perfect harmony between IT solutions and business objectives for clients. The ideal candidate will have extensive experience in IT service, leading … service management architecture designs and integration contributing to end-to-end business solutions. Responsibilities of IT Service Architect: Lead strategically and effectively to champion the vision and goals of IT Services, guiding IT partners through the Service Delivery process. Ensure that the activities of IT providers more »

Job Description - Service Desk Team Lead We are seeking a highly organized and client-focused Service Desk Team Lead to serve as the primary liaison between our service technicians and clients. As the Service Desk Lead Manager, you will play a crucial role in ensuring effective … communication and exceptional service delivery. We are looking for an energetic, outgoing, and patient candidate who demonstrates strong organizational skills. Responsibilities : Serve as the client advocate, maintaining regular communication with clients to keep them informed about incident progress and notify them of any impending changes or agreed outages. Act … as the single point of contact for all types of service requests, promptly addressing client inquiries and concerns. Collect necessary information from clients and accurately create and update service tickets in our ticketing system. Prioritize service incidents and dispatch tickets to engineers following established procedures. Including assign more »

supporting client data transformations. They will also act as the subject matter expert, creating internal Q&As, responding to client queries and advising the Service Delivery team. The Regulatory Analysts’ tasks will include: · Regulatory Monitoring : Set up channels for monitoring regulatory and technological change. Identify changes of importance … e.g. market best practice, regulator’s comments, guidance etc. Recognise opportunities resulting from regulatory change and identify solutions required to support product features. · Supporting Service Delivery : Supporting the delivery of client data transformation to create compliant ASIC and MAS transaction reports. · Support Marketing Strategy : Support the marketing more »

Integration Programme Manager * Our client is looking for a Technical Director, Program Delivery, to oversee the successful delivery of technical products and services to one of our core clients. The ideal candidate would have 16+ years of experience managing IT program delivery for large FMCG or Food … must have: Salesforce, Success Factors, SAP ECC, SAP S/4HANA, SAP PI/PO or SAP CPI, SAP BTP * Experience in both Solution Delivery (Projects) and Service Delivery (Application Support) is a must have * Familiarity with ITIL processes * Experience in Agile Delivery * We are looking … from a strong SAP Implementation or Integration (SAP PI/PO/CPI) background, but have at least 4 years of experience as a delivery manager. * Responsibilities include: * Working on aligning Project Managers to ensure Planning and scheduling of the delivery process, including defining project scope, milestones, and more »

under different load. Simulate different customer environments to measure how the system performs and measure the breaking points of the system. Work closely with Service Delivery Team and assist in troubleshooting system issues reported by clients, differentiating known issues from new issues. Support the Operations Team and Service Delivery Team with general queries around camera, software and overall system features, behaviour and performance. Reproduce and document any customer reported issues in the defect management tool, and report to Product Manager. General Participate in daily team stand-ups and monthly sprint planning, providing estimates and progress updates. more »

fast, flexible, and innovative solutions. Come, be a part of our journey to redefine media! The Role: We are looking for a dynamic European Service Desk Manager to head our Service Desk function and lead our European IT Service Desk teams. In this role, you will be … instrumental in ensuring the smooth delivery of top-quality IT support services to our internal customers. Based in our London Head Office, you will embark on an exciting journey to enhance our support services to a global standard. As the European Service Desk Manager, you will lead efforts … to unify Service Desk teams across Europe, fostering a collaborative culture and operational excellence. Your responsibilities will include overseeing daily operations, refining processes, and promoting a proactive, customer-centric approach. With a focus on continuous improvement, you will spearhead initiatives to enhance our service delivery capabilities and more »

will have a key role within the business overseeing services for its clients throughout Europe. Day to day the Technical Product Manager will: · Deliver service improvement initiatives to standardize and harden a Managed Services business Includes the technical infrastructure, application and Service delivery Drive capacity and availability … management initiatives Mentor and help the team to grow in DevOps, CloudOps & SRE principles Support the sale of existing Managed Services Support the delivery teams in delivery and with oversight of some critical activities Audits, reviews, problem management etc. Research and recommend new Managed Services Refinements to existing … offerings Perform cost analysis and recommend areas for efficiency improvement Oversight customer contractual services and service level from pre-Sales to post production BAU Perform customer cost analysis and suggest The Technical Product Manager must have: · Minimum of 4 years’ experience working in banking, financial services or software product more »

IT Incident and Service Request Manager £60,000-£65,000 City of London Tria are working with a fascinating global private equity organisation that spans across 16 countries with circa 14,000 employees and circa 100,000 users. We are representing a global education institution who are looking for … are going through a global transformation programme with significant investment behind them. Your primary role will be implementing ITIL governance across a centralised greenfield Service Delivery function, specifically focussing on Incident and Service Request Management. What we are looking for: Extensive ITIL experience Experience across broad incident … management (not only major incident management) and service request management Exceptional communication and stakeholder management skills What we are offering: 26 days holiday with an option to buy an additional 5 days. Company sponsored Pension Scheme with a 5% employer contribution. Private Healthcare scheme. Professional development (company paid qualifications more »

Service Growth Lead BFB Labs is a mission-led organisation that provides state of the art digital therapeutics for better youth mental health and is creating a new way of building resilience in a whole generation. Our products fuse evidence-based therapeutic approaches with immersive and responsible gaming making … Role We’re looking for a passionate and mission driven individual with experience in nurturing excellent relationships, converting opportunities, negotiating contracts, and successfully achieving service transformation in the health and social care sectors, ideally within children’s mental health. You are keen to be part of an agile, values … mental health support. Key Responsibilities Developing and nurturing collaborative relationships and partnerships Delivering against the organisational objectives to grow and develop our footprint and service offer Cultivating potential opportunities through market engagements, outreach, and representing/networking at relevant sector events Negotiating and winning contracts/funding Developing new more »

use of data for decision making. Organize and chair the Analytics and AI engineering chapter’s that meets regularly with a focus on priorities, delivery standards and capabilities across the value chain to improve processing of data and enhance our ability to make use of ML/AI in … operational and strategic relationships with key internal customers within the business. Policy, Process and Procedures Oversee the analytics chapter group, continuously reviewing alignment of delivery standards for all analytical products. Lead the delivery of our analytics education framework across the business. Enabling users of any data maturity level … Awareness/Customer Focus Build and maintain strong and effective relationships with key internal (up to executive level) and external stakeholders to ensure that service delivery meets business expectations. Develop our analytics strategy around the foundation of insights that support better decision making across our value chain. Focus more »

through effective communication with all levels within the organization Collaborate with internal stakeholders across the company to monitor intra-group and third-party outsourced service provider relationships, driving resolution and timely closure of non-performance issues against agreed Service Level Agreements (SLAs) Provide oversight and development of controls … data to identify and assess potentially reportable incidents Document incidents analysis, key risk indicators and metrics to calculate risk on both incidents and outsourcing service delivery Keep abreast of all regulatory changes impacting framework/obligations (new and evolving regulations) and internal policy changes Support key stakeholder in more »

relationships with various teams across the business to ensure the management and optimisation of the CMDB with the aim of improving the overall IT service management capabilities. To thrive in this role you will need to possess excellent communication skills with the ability to work in a team and … documented and followed and working with several data sources to ensure accuracy and completeness of data. You will have experience in process ownership, complex service delivery, and IT asset management Responsibilities: CMDB Configuration: Maintain and configure the CMDB schema to align with the company’s IT infrastructure, services … assets. ITIL 3 or 4 Foundation Knowledge of inventory systems (i.e. Lansweeper, Crowd Strike) Background in IT asset and configuration management. 4Experience with IT service management tools and platforms. Knowledge in working with Configuration Management processes and systems or ITIL processes. Experience working in a regulated environment and knowledge more »

and refine the strategy for public cloud offerings, focusing on scalability, cost-efficiency, and accessibility. Leverage the global infrastructure of public clouds to optimize service delivery for high availability and geographical distribution. Collaborate with technical teams to ensure seamless integration of public cloud solutions. Private Cloud Leadership: Lead … metrics to identify opportunities for optimizing hybrid cloud environments. Microsoft Cloud Solution Provider Programme Enhancement: Expand the Microsoft Cloud Solution Provider Programme within our service offerings, providing comprehensive solutions for clients. Collaborate with Microsoft and other partners to stay ahead of cloud technologies and marketplace changes. Ensure alignment with more »

You will be playing a crucial role in supporting the BAU IT for clients across the group. This role is vital in supporting the Service Delivery function in anticipating and mitigating issues users face which may impact service ability. Every day is different with opportunities to grow. more »

role with a real opportunity for learning the sort of challenge you're seeking? Do you strive to give 100% when it comes to service delivery and customer experience? Then look no further...! The role A growing Mac specialist MSP are looking for a 2nd Line Support Technician … sector and will be fully on-site in their state of the art Central London offices. The role is split between working on escalated service desk tickets, walk-up requests (think tech bar), device builds and processing joiners & leavers. This role is ideal for someone with a few years more »

Job summary The Scientific Cancer Lead is a core member of the Genomics Unit. The post holder will bring together scientific, laboratory, service development and engagement expertise to help to prepare the NHS to harness the power of genomic technology and science to successfully embed the NHS GMS into … to the Deputy Director, Science and Laboratory in the Genomics Unit. Main duties of the job The Scientific Cancer Lead will deliver an effective service to support senior clinical colleagues, managers and staff across the NHS GMS and will: Work with colleagues in the NHS GLHs GMS Alliance and … as to how best practice might be adopted in the definition of future processes, document those processes as they are agreed and oversee their delivery; Lead the standardisation of genomic result analysis, interpretation and reporting of non-WGS and WGS for solid tumours; About us In April 2023, NHS more »

with statutory and regulatory requirements. Emh has a co-regulation model, and you will actively engage with customers to address complaints and improve the service delivery, including participating in resident forums and scrutiny activity. You will have excellent communication and interpersonal skills, which you will demonstrate in the … customer focused service you deliver, and by working closely and in conjunction with other stakeholders across the business, including our Trade Union representatives, colleagues within the Property Services Directorate, and both our Housing and Customer Service Teams. A HND or similar relevant professional qualification is essential to success … BHSF) a wide range of training and development opportunities (we are an Investors in People accredited organisation) Company Sick Pay (increasing with length of service to six month's full pay, six month's half pay). Opportunities to work flexibly and from home, where the business need allows. more »

Roles like this don't come up very often. Squiz is looking for a Delivery Director to head up the EMEA region. Reporting to the Chief Professional Services Officer, you'll be responsible for leading a strong and passionate delivery team across EMEA made up of technical consultants … developers, creatives, and project managers. This is an opportunity to lead, coach and guide the professional services delivery function for the EMEA region. You bring: Experience operating in Professional Services or delivery role within the tech sector. Program Management capability showing the pragmatic application of agile/lean … methodologies, processes and practices. Strategic thinking coupled with practical execution, you'll happily get your hands dirty when required. Continuous improvement mindset to evolve delivery frameworks towards optimised outcomes: customer satisfaction, project delivery quality, and client value. Ability to influence, negotiate, and build consensus with executive and senior more »

a consultancy that has become a market disruptor, challenging the status quo of the top tier consultancies. They have pushed change through excellence in service delivery, winning major projects and clients. This has been made possible by appointing and promoting the best Partners and employees. Their collaboration with … fellow professionals have created a cross fertilisation of referred work and has elevated them as the delivery partner of choice. Our client is looking to appoint a construction project manager to work within the real estate arm of said business. Depending on your experience and career desires you can … specific sectors. Requirements Project management experience within a multi-disciplinary/construction consultancy Strong track record of delivering real estate projects from inception to delivery Ideally you will have experience within life sciences, commercial fit-out, healthcare, residential Being chartered via MRICS, MCIOB is beneficial. Apply Salary up to more »