51 to 75 of 195 Permanent Service Delivery Jobs in London

behaviour analytics (UEBA), point products like anti-virus (AV) and intrusion detection system/intrusion prevention system (IDS/IPS) and penetration testing. The Service Delivery team consists of approximately 20 staff who support and operate the Company's services and there is an opportunity in that team … for a Cyber Security Manager to oversee and govern all security services. Reporting Lines This role reports to Head of Service Delivery Main Accountabilities Technical leadership for all security solutions, including all the 3rd party managed services Maintain the overall security of Company's network, systems, and data … the efficient remediation of vulnerabilities Responsible for analysing all security incidents to determine root cause Determine, recommend, and implement upgrade security measures and controls Delivery security responses for customer and client compliance requirements Developing and managing security plans with vendors Audit activities of administrators and conduct Security awareness training more »

thinking with opportunities to grow in an exciting career. We invite you to consider joining our dynamic, global team! Your opportunity The Head of Service Management Office will play a critical role in overseeing the development, implementation, and continuous improvement of service management policies, processes, and practices across … the organization. This position requires a strategic thinker with a strong background in service management, governance, and leadership. The ideal candidate will ensure that our service management governance frameworks align with industry best practices and our organizational goals. Lead the Service Management Office, setting strategic direction and … priorities for the team. Develop, implement, and maintain a comprehensive service management governance framework that aligns with industry standards (e.g., ITIL, ISO/IEC 20000) and supports the organization's objectives. Collaborate with senior management and key stakeholders across the organization to ensure the governance framework meets business needs more »

issues. The Role: The UK Immigration Manager will be responsible for but not limited to the following: Lead strategic UK immigration compliance projects. Overseeing service delivery including writing and signing off advice, adhering to SLAs and KPIs, reviewing casework on an as needed basis. Advising on complex UK … Supporting the team with complex issues including escalations, delivering solutions and viable options. Identifying opportunities including use of technology to solve problems and improve service delivery, co-managing the rollout of new technology. General team management: monitoring team members' performance, identifying the team's training, development and staffing more »

work: 40 Hours Per Week Contract Type: Permanent The Programme Lead, you'll spearhead strategic change and integration programs, prioritising seamless mobilisation and future service delivery. Job Description Working with a prestigious client at their office in Canary Wharf, as the Programme Lead, your role involves managing stakeholders across … Senior ISS management and other Programme Workstream Leads. Working closely with the London Key Account Director, General Manager and service line operational leads, you'll ensure effective collaboration and alignment of objectives. Additionally, you'll represent ISS in key stakeholder meetings, meticulously managing operational, commercial, and reputational risks to … any exposure for ISS to operational, commercial, and reputational risks closely managed and suitably mitigated Implementation of the ISS governance framework Planning, creation and delivery of mobilisation plans by providing oversight and leadership for the timely roll out of service delivery and experiences in new spaces Mentor more »

dinner, on-site gyms, outdoor spaces and roof gardens, wellness rooms and sleep pods. Job description: • Deliver full pieces of a process efficiency or delivery program (e.g., process re-engineering or implementation, automation solutions, supplier or location consolidation, deprecating service lines) or service, that are integrated into … minimal assistance. • Help identify operational efficiencies (e.g., manage utilization, eliminate non-productive activities, cross-site synergies, cross-operations synergies, reduce sub-scale operations via service consolidation, automation, deprecation) for supported program. • Plan and execute prioritized program work including selecting appropriate method to most effectively achieve program objectives. • Manage projects … known solutions. • Work within one or more teams to communicate knowledge related to supported workflow or operations. • Build network with relevant stakeholders (internal or service provider teams) and contribute to cross-team collaboration. program. Responsibilities: • Drive creation of or maintenance of SOPs, process maps, workflow documentation, help resources, and more »

Life on the team As a Security Cleared Customer Delivery Manager you will be responsible for the delivery of services to one or more Computacenter customers. This may be part of a team of Customer Delivery Managers on a larger account, or you may take responsibility for … of accounts. Within your area of responsibility, you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance … Youll manage your services to make sure that we deliver what weve promised to our customers and our own organisation Youll identify and manage service improvements where necessary to improve the quality, efficiency or effectiveness of our services Youll measure performance of your services overall, including our internal delivery more »

Directory and Server estate and ongoing transformation. You will administer the day-to-day operations of IT infrastructure and services. Work with the Architecture, Service Delivery, and Service Desk Teams, as well as the wider Technology Department to effectively support and administer the full lifecycle of IT … operations Experience with backup and disaster recovery solutions, specifically Veeam Administration of Gateways and Internet content filtering solutions Change management processes Project management and delivery Microsoft Windows Server 2016 or 2019 certifications Excellent demand management, planning, organisation and prioritisation skills Ability to undertake out-of-hours work, during the … meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. Interview dates: 1st interviews 25/04, 2nd interviews 26 & 29/04 Please see the attached more »

Salary budget - £26,000 - £30,000 per annum ROLE OVERVIEW: To provide a high quality, proactive desktop support service to our client at London Borough of Bexley Council as part of a customer focused Service Delivery team. Working to contracted SLAs and delivering best in class services … to our customer. Responding to requests from the ICT Service Desk ensuring an efficient response and resolution. MAIN RESPONSIBILITIES: Deliver 2nd Line Service Desk support (break/fix problems and service requests) effectively and in accordance with agreed service levels, standards and processes. Provide PC, telephone … and mobile support including hardware and software, configuration and maintenance. Responding to requests from the ICT Service Desk ensuring an efficient response and resolution details. Ensure that assigned ICT Service incidents are managed effectively and root cause problem analysis is undertaken where appropriate to reduce the number and more »

traffic enforcement and management products is delivered and maintained in a timely, successful, and safe manor. Core Duties & Responsibilities: Work with the Head of Service Management, PMO Manager and Technical Manager and wider service delivery and service management team to ensure any recurring technical issues are … overseeing the activities of our engineering partners and sub-contractors where necessary. Software configuration - adjusting system settings 'at the pole', maximising the efficiency of delivery and optimising the effectiveness of solutions in situ. System support - assisting the helpdesk team, carrying out system checks and reacting to system generated alerts … The role offers wide scope for training as well as personal and professional development as the business grows, building skills in both technical and service delivery. If this sounds like the job for you, please apply.... New starters will be subject to clearance through the Disclosure and Barring Service more »

whilst having the stability and backing of a major firm, now build their own technology! As the public face of the IT Department, the Service Centre provides essential support to the business and its clients. As an IT Support Analyst , you are there to provide high quality support to … concepts and risks. Experience using endpoint management tools, such as Microsoft SCCM and Microsoft InTune. ITIL v3 Foundation qualification and working familiarity with ITIL service management practices. Experience with an IT Service Management tool such as Service Now, JIRA or Ivanti. Responsibilities : Receive and handle email, telephone … and walk-up requests for service, from internal and external customers, following agreed procedures. Prioritise, diagnose, and resolve Incidents according to agreed procedures. Fulfil Service Requests following documented processes and procedures. Perform security administration tasks, including providing access to IT resources. Complete IT daily checks. Write and update more »

will be joining at an interesting time in the new group where you will be afforded the opportunity to make your mark on design, delivery, and transformation of infrastructure technologies. You will collaborate with Architecture, Service Delivery and Service Desk Teams, as well as the wider … meet our commitment to providing safe, high quality services to our customers we will complete a Basic background check with the Disclosure and Barring service, once an offer of employment is made. As standard you will be added to the DBS updating service. The cost of a DBS will more »

will be joining at an interesting time in the new group where you will be afforded the opportunity to make your mark on design, delivery, and transformation of infrastructure technologies. You will collaborate with Architecture, Service Delivery and Service Desk Teams, as well as the wider … meet our commitment to providing safe, high quality services to our customers we will complete a Basic background check with the Disclosure and Barring service, once an offer of employment is made. As standard you will be added to the DBS updating service. The cost of a DBS will more »

will have a key role within the business overseeing services for its clients throughout Europe. Day to day the Technical Product Manager will: · Deliver service improvement initiatives to standardize and harden a Managed Services business Includes the technical infrastructure, application and Service delivery Drive capacity and availability … management initiatives Mentor and help the team to grow in DevOps, CloudOps & SRE principles Support the sale of existing Managed Services Support the delivery teams in delivery and with oversight of some critical activities Audits, reviews, problem management etc. Research and recommend new Managed Services Refinements to existing … offerings Perform cost analysis and recommend areas for efficiency improvement Oversight customer contractual services and service level from pre-Sales to post production BAU Perform customer cost analysis and suggest The Technical Product Manager must have: · Minimum of 4 years’ experience working in banking, financial services or software product more »

a strong understanding of audiovisual (AV) technology and systems, along with the ability to assist with the management of a high performing AV Managed Service team. The manager will conduct system audits, troubleshoot AV technology issues, and ensure information security and control structures are in place. They will be … Global Law Firm. Strong Incident management and Project management skills are crucial for successful performance in this role, along with the ability to analyse service & system utilisation. The AV Technical Operations Managerwill also need to possess excellent communication and interpersonal skills to effectively collaborate and build relationships, they must … have the ability to adapt to service changes and client requirements. Key Responsibilities Responsibilities include, but not limited to: Provide support to the AV Services Managers, to assist with day-to-day operations of AV support services Build relationships with service customers, stakeholders and management teams Document and more »

Our client is seeking a 1st Line Service Desk Engineer who will act as the first point of contact for IT-related queries from across their client base. You will have the following experience: Previous experience providing IT support. Exemplary customer service and problem-solving skills. Experience of … Group Policy, and DNS with an active interest in other networking services. Evidence of continued professional development. You will provide efficient and effective customer service to end-users and other stakeholders, act as the first point of contact for technical service requests, log and maintain chronological details throughout … a service ticket lifecycle. provide 1st line diagnosis and resolution with a high level of first-time fixes, respond appropriately to more complex problems through escalation, prioritise and manage your workload to ensure client SLAs are met and create and maintain documentation. You will work alongside the rest of more »

larger Integrated FM team, you will become the subject matter expert for both the client and the account team. Providing support in the contractual delivery of services, tailored requirements, and the development of performance improvement strategies, this role offers outstanding prospects. As a people manager, you will lead a … helpdesk admin function, ensuring top-level delivery while adhering to set KPIs, as well as managing, monitoring, and controlling costs to achieve financial targets. Reporting to the Account Director, your role will be instrumental in building and maintaining key stakeholder relationships. Taking on a substantial role in evaluation and … performance measurement, you will demonstrate expertise in contractual compliance, governance, management information, operational finance, and reporting. Main Duties Leading the helpdesk team, ensuring efficient delivery of admin function on the account, fantastic communication, timely resolution of issues, and continuous improvement of helpdesk processes. Driving customer satisfaction through providing a more »

role Help strengthen our Team as our Network Configuration Analyst. Home based role. Great opportunity to join our Capacity and Reporting Team, within the Service Operations Team. You will play a crucial role in maintaining and optimizing ITSM (IT Service Management) Asset and Configuration Management processes. Your responsibilities … include ensuring coordinated multi-service provider operations, managing asset and configuration policies, and conducting audits. What You'll Be Doing: '€¢Work closely with cross-functional teams to identify current and future network Configuration Management requirements.'€¢Analyse network locations, hardware, and leased line data sets to identify accuracy issues.'€¢Develop … Configuration Management processes and standards.'€¢Collaborate with Operations and Service Delivery teams to implement solutions to address configuration constraints and performance or accuracy issues.'€¢Monitor and report on Configuration Management performance metrics.'€¢Maintain up-to-date knowledge of industry best practices and emerging trends in Configuration management.'€¢Provide more »

between the acquired entities and our company, fostering strong relationships and addressing stakeholder concerns Monitor integration project progress, proactively tackle challenges, and ensure timely delivery within budget Maintain detailed documentation, generate status reports, and contribute to the continuous improvement of integration processes Conduct quality assessments, identify optimization opportunities, and … support post-integration reviews Ensure integrated systems adhere to security and compliance standards in collaboration with the IT Service Delivery Team What You'll Need: Minimum of 3 years of experience in IT integrations, preferably within a dynamic environment involving multiple acquisitions Strong hands-on experience with Microsoft … flexibility to work in a fast-paced environment with changing priorities and tight deadlines. Desirable: Experience with third-line support, covering the entire IT service provision Knowledge of integrating legacy and advanced applications into existing infrastructure Familiarity with DevOps and change management methodologies Experience with purchasing and building laptops more »

IT Project Manager – The Role: The IT Project Manager will work with a number of key functions within the IT department that enable the delivery of a high quality service to end users. You will follow service delivery processes and project management methodologies that are in … and managing project plans - Ensuring the customer business and technical requirements have been documented and agreed - Collaborating with Development and Test managers to determine delivery dates - Running Stand-ups - Facilitate the clearing of blockers - Agreeing priority of tickets - Feeding into Development and Test resource allocation - Monitoring the deliverables and more »

places continuous improvement, value, and business innovation at the heart of everything we do. ASPIRE is one of our strategic pillars for 2024 and Service Delivery is key to its success. As the Portfolio Director you will be expected to lead the team and deliver value to our … in delivering transformational change involving ERP systems. Skills such as the ability to inspire and drive teams, commercial acumen and leading on bids for delivery, ability to ask tough questions, curiosity and willingness to learn are regarded as more important in this role than a deep understanding of Oracle … experienced Portfolio Directors, with Oracle or other technologies such as SAP, Workday, Sage, etc. You will be seen as central in the shaping and delivery of key proposals and will be recognised by customers and colleagues as a leader who can bring together the right group of people to more »

by building a globally led, digital-first scale organization aligned with customers and partners. Dedicated to one of the fastest growing customer segments, the Service Provider Growth organization is committed to delivering the global digital scale engine for our business -- this is where you come in. You will support … you to learn more about the ContraForce Sales organization and the value we deliver to our customers, partners, and one another, every day. The Service Provider Growth team drives excellence for ContraForce by helping customers realize the value of the ContraForce Platform. Powered by a world-class connected sales … your customers, their security challenges, and strategic business objectives to identify their core security needs and connect them with our Security solutions. Engage with Service Providers - Leverage and scale through aligning early with Managed Service Providers (MSP) and Managed Security Service Providers (MSSP) organizations. Engage with Distributors more »

minds in the industry. Job Purpose and Primary Objectives This Role is dedicatedly on Major Incident Management, and it has greater exposure & growth on service operations function. The Group operating companies’ vision is to move to Hybrid Cloud in future. This role has very good scope for challenging opportunities … learning. Key responsibilities: Accountable for all incidents, ensuring end to end ownership and accountability throughout the life of the incident. Facilitate early return of service including workaround Hosting technical & management bridge calls as appropriate for high priority and major incidents Send regular/periodic communication on major/high … priority incidents to internal & external stakeholders within contracted SLAs Ability to obtain results through collaboration with colleagues and 3rd parties involved in service delivery Owning the Ops Bridge/Command Center teams during the shift and ensure there is no operational issues and escalations Responsible for invoking and more »

discussions including pricing/commercial and legal jointly with the client partnership teams Provide necessary input for building new alliances with relevant product/service ecosystem partners Will be passionate and enthusiastic to work on digital technologies. Provide intelligence on ecosystem partner, competition, marketing mix elements and trends that … strategic accounts to ensure there is a good understanding of strategic and tactical initiatives of customers and prospects. Work on penetration strategies for various service lines from Infosys into the strategic accounts. Build relationship maps for key executives in the accounts and in the ecosystem partner organizations. Building long … and order bookings. Track record of interacting and building relationship with C/C-1 level clients/ecosystem partners. Reasonable understanding of Global Delivery Model and IT service industry Experience managing large multi-location engagement teams and driving multi-functional proceedings including sales, finance, legal, leadership, service more »

A global insurance firm are looking to expand their team in London. Our client is currently looking for a passionate Service Delivery manager with experience in infrastructure and operations to realize their own vision on managing and delivering projects for their group IT services team. This is about … bringing unique ideas to the table, not working to a specification. There is no better time for an ambitious Services delivery manager to join a company which leads digital transformations for clients by modernizing and integrating their mainstream IT, and by deploying digital solutions at scale to produce better … working closely with peers in their global offices as part of the larger IT Infrastructure Services & Operations function. Requirements · Proven experience within IT services delivery or IT infrastructure ideally 10+ years · Experience within IT Asset management, IT Security Operations, IT Service desk, Software Support and Cloud Services · Experience more »

Job Description IT Manager Purpose To be part of the IT Leadership Team in Europe focused on education and learning through the delivery of quality IT services and associated support to schools, departments, and associated businesses. This role will manage the IT services and technicians in two of London … education and learning. Conduct regular school/site inspection to identify weaknesses in technology deployment, improve quality and drive continuous improvement. Conduct a formal service review each term with the school/business unit, present support performance, identify opportunities and risks, and develop areas for improvement and investment. Identify … Define and maintain a list of all IT services and applications in use for allocated schools/business units as part of the IT service catalogue. Maintain site documentation (technical, financial, and legal), ensuring the accuracy of information is preserved, kept up to date, and readily available to colleagues. more »