76 to 100 of 195 Permanent Service Delivery Jobs in London

are there but need some nurturing to ensure they flourish and scale with the business growth. The role is ideally suited to a passionate Service Delivery Manager looking to take on more ownership. Business tools provision is via the Office 365 suite of applications. Matter and practice management … the availability of all required hardware, software, and support, to enable the day-to-day operation of the firm; and manage the overall IT service provision for Tuckers Solicitors. Role and responsibilities Management of the IT team, including ensuring clear deliverables are in place and progress tracked against them. … Responsibility for ensuring that everyone having access to Tuckers environments have the appropriate level of training. Monitoring IT contracts, ensuring compliance to terms and service agreements, and ensuring renewals are flagged on a timely basis to enable commercial review and negotiations (overall approval of signatory sits with the Managing more »

and Compliance Services (CCS - UK) Location: London Reporting to: Vice President CCS Role Summary: Integreon is looking for a Director to support the Global Delivery Lead for Managed Services in the CCS business unit, organizing and overseeing the daily operations of the UK team. Our CCS business unit is … understanding of corporate contracts management processes and typical workflows. Familiarity with the contracts management ecosystem, covering in-house legal departments, law firms, alternative legal service providers and LegalTech vendors. Strong team and operational leadership skills. Client-centric values. The ability to lead contracts management engagements and provide relevant technical … coaching to delivery teams. A focus on efficiency, continuous improvement and innovation in contracts management processes. Responsibilities & Duties: Support the CCS Global Managed Services Delivery Lead, overseeing the management and operations for the UK managed services accounts. Manage a team of CCS associates consisting of legal professionals including more »

through effective communication with all levels within the organization Collaborate with internal stakeholders across the company to monitor intra-group and third-party outsourced service provider relationships, driving resolution and timely closure of non-performance issues against agreed Service Level Agreements (SLAs) Provide oversight and development of controls … data to identify and assess potentially reportable incidents Document incidents analysis, key risk indicators and metrics to calculate risk on both incidents and outsourcing service delivery Keep abreast of all regulatory changes impacting framework/obligations (new and evolving regulations) and internal policy changes Support key stakeholder in more »

creation of personalized and differentiated products and customer journeys at scale. As a cloud-native platform, FintechOS seamlessly integrates with any ecosystem tech or service, accommodating existing and legacy tech infrastructures. We take pride in not only our exceptional platform but also our diverse and experienced tech team. About … the role: As the Head of PMO at FintechOS, you will be responsible for leading the Project Management Office (PMO) and overseeing the Service Delivery structure, ensuring the implementation of project management best practices throughout the organization. You will report to the COO/SVP of Customer Operation … and critical role in ensuring the successful delivery of projects, optimizing processes, and enhancing organizational efficiency. The ideal candidate will have extensive experience in project management, strong leadership skills, and a deep understanding of the fintech industry. What you’ll do: Provide strategic direction and leadership for the PMO more »

local IT specialist company based in Bexley. They are looking to recruit an experienced technical support engineer Hybrid working. The Role: Reporting to the Service Delivery Manager Ensure the progression and swift resolution of calls logged with the Service Desk and delivering superior services in line with … Service Level Agreements whilst managing client expectations. Single point of contact with the customer Maintaining ownership of the original fault Providing timely updates, ensuring the fault is assigned the correct level of priority and attention. Demonstrating the ability to troubleshoot and resolve complex issues Complete initiative-taking works, including more »

As a Senior Product Manager, you'll be at the forefront of driving change. You'll lead the development and execution of product/service strategies aligning with the company’s mission, and collaborate with cross-functional teams, championing your product/service portfolio, and be part of … an exciting journey to transform energy usage in the UK. Key Responsibilities: Own the product/service lifecycle from concept to retirement. Manage risks and ensure effective service operations. Communicate progress and collaborate with stakeholders. Stay ahead of industry trends to meet evolving needs. Skills and Experience: Senior … experience in lifecycle management/product management in a service delivery environment. Background in a telco, energy or utilities environment. Strong problem-solving and customer-centric mindset. Leadership abilities in navigating ambiguity and change. Ability to translate technical information to a variety of audiences. Excellent communication and stakeholder more »

for leading and managing the Master System Integrator (MSI) function within FPC Digital, which comprises a team of specialist engineers, solutions architects and global delivery partners. The Head of Engineering is responsible for delivering highly specialised technical digital building projects to our clients globally, and for ensuring that the … of the business and our clients Work with clients to understand their needs and develop deliverable solutions that meet their specific requirements Manage the delivery of our project portfolio, ensuring the MSI function has the resources it needs to deliver projects on time and within budget Ensure highest quality … of service and deliverables Manage the commercial performance of the MSI function, including generating new business and ensuring that projects meet or exceed commercial performance margin requirements Collaborate with our development and operations teams to create, test, deploy, and operationalize FPC Digital solutions. The ideal candidate will be a more »

London, UK (Hybrid - 2-3 Days Onsite Weekly) About the Role: I'm on the lookout for a detail-oriented and experienced Exposure Data Service Manager to join my Insurance client on a 12-month contract basis. This is a critical role where you will oversee and enhance their … and vendor management, while also leveraging your understanding of catastrophe modelling to support their operations. Key Responsibilities: Vendor Management: Efficiently manage relationships with data service providers, ensuring high standards of service delivery and compliance. Data Cleansing: Lead initiatives to identify and correct inaccuracies in their exposure data more »

Role Purpose This role is a crucial interface between Account Management and In-Life Service, wearing a technical hat to help our client’s customers grow by driving value from their service, tracking customer health and looking for opportunities to highlight the impact of how our customer conducts … customers in-life experience is what they signed up for; with services delivering the desired outcomes and performing to contracted SLAs. Make sure all service support documentation/knowledge, is comprehensive, accurate and up to date, maintaining the level of service support required. Act as the interface between … activities. Responsible for identifying customer training requirements and providing in-person training where required. Skills & Qualifications Proven experience in a Customer Success Management/Service Delivery role in the communications domain. Passionate about satellite technology and comfortable with technical lingo. Excellent People and relationship management skills. Able to more »

issues within a predominantly Microsoft setup, including desktop, hardware and AV support Network know-how: Tackle basic connectivity tasks to keep systems running smoothly. Service delivery: Manage support tickets to completion or escalation, and document solutions for future reference. User empowerment: Help with onboarding, offboarding, account setups, and more »

best it can be for the traveller, has become the guiding principle for TAG. We believe that through a bespoke, high-touch and personal service, we can alleviate the stress and complexity of travel. So, whether it is a business meeting to close a deal, an event to meet … and supporting Windows 10 & Windows 11 OS Strong analytical & troubleshooting skills Consistent attention to detail and high levels of accuracy An IT certification in service/support or working towards MCSA, CompTIA certification would be advantageous The Where and When This is a full-time role (35 hours per … week) based in our London office. You will report into the Service Delivery Manager, who is also based in London. There are other regional teams based in the UK, US, Saudi, South Africa and APAC that you may work closely with, too. The Important Bit As passionate as more »

About the team Our Professional Services and Support teams are responsible for the successful delivery of the our product to our customers. The team are with the client every step of the way ensuring that the product is successfully deployed and integrated with the customer’s internal systems, in … line with the contract and the specification documents, ensuring the service is delivered on time and on budget. Post-delivery, the team continue to support the customer for maintenance and future improvements and updates. The role You will work with a number of customers in different sectors that … support calls from existing customers with a high level of professionalism · Participate in training to ensure continual improvement and up to date company and service delivery knowledge. · Test and evaluate new software updates before release to clients · Support Sales teams with any technical support requests · Monitor Stock levels more »

technical expertise in either software development or IT infrastructure projects. At times, you might need to chip in on business requirement scoping and technical delivery to get the project across the line. You leverage your project management expertise and adept communication skills to lead the end-to-end project … lifecycle and by doing so, you directly shape the success of IT projects, and therefore our business. Key Responsibilities: Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary Taking ownership of critical risks and issues, coordinating resolution with all appropriate constituents, and establishing effective … communication between stakeholders Developing a deep understanding of projects to gain insights into the scope of service delivery Manage metrics reporting and analysis of business demand against capacity constraints Manage the development and delivery of IT products utilizing Scrum and Kanban methodologies Focus on the constant improvement more »

technical expertise in either software development or IT infrastructure projects. At times, you might need to chip in on business requirement scoping and technical delivery to get the project across the line. You leverage your project management expertise and adept communication skills to lead the end-to-end project … lifecycle and by doing so, you directly shape the success of IT projects, and therefore our business. Key Responsibilities: Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary Taking ownership of critical risks and issues, coordinating resolution with all appropriate constituents, and establishing effective … communication between stakeholders Developing a deep understanding of projects to gain insights into the scope of service delivery Manage metrics reporting and analysis of business demand against capacity constraints Manage the development and delivery of IT products utilizing Scrum and Kanban methodologies Focus on the constant improvement more »

technical expertise in either software development or IT infrastructure projects. At times, you might need to chip in on business requirement scoping and technical delivery to get the project across the line. You leverage your project management expertise and adept communication skills to lead the end-to-end project … lifecycle and by doing so, you directly shape the success of IT projects, and therefore our business. Key Responsibilities: Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary Taking ownership of critical risks and issues, coordinating resolution with all appropriate constituents, and establishing effective … communication between stakeholders Developing a deep understanding of projects to gain insights into the scope of service delivery Manage metrics reporting and analysis of business demand against capacity constraints Manage the development and delivery of IT products utilizing Scrum and Kanban methodologies Focus on the constant improvement more »

and refine the strategy for public cloud offerings, focusing on scalability, cost-efficiency, and accessibility. Leverage the global infrastructure of public clouds to optimize service delivery for high availability and geographical distribution. Collaborate with technical teams to ensure seamless integration of public cloud solutions. Private Cloud Leadership: Lead … metrics to identify opportunities for optimizing hybrid cloud environments. Microsoft Cloud Solution Provider Programme Enhancement: Expand the Microsoft Cloud Solution Provider Programme within our service offerings, providing comprehensive solutions for clients. Collaborate with Microsoft and other partners to stay ahead of cloud technologies and marketplace changes. Ensure alignment with more »

Support Consultant are encouraged to apply for this position. Key Responsibilities You will be in a client facing position and be responsible for managing service delivery for applications Ensure availability of application and continuity of services Monitor & report status of services and ensure services as per agreed SLAs … basis against ticket inflow and provide input for capacity planning meetings Ensure effective management of RCAs, Problems, etc. Participate and present weekly/monthly Service Review Meetings Resolve escalated issues on a timely basis Communicate progress and status to the Steering Committee on a regular basis. Independently take up … and participate in Business workshops, Design End to End solutions with customer Delivery management and Extensive experience in leading the SAP AMS engagements. Should possess natural analytical way of thinking and troubleshooting issues. Understanding new business strategies, providing recommendations for automated solutions to support new strategies. Keep project owners more »

Experience Manager Job Description Summary Cushman and Wakefield are looking for an experienced Workplace Manager to join their team, providing effective and customer focussed service to our clients. In this role you will oversee client events, meetings and executive functions and manage the implementation of initiatives to ensure that … best practice is achieved in every aspect of service delivery with particular focus on cost, quality and client satisfaction Job Description Core Responsibilities: Oversee all aspects of the workplace experience at the site, including facilities, services, and amenities Build and maintain strong relationship with clients, understanding their needs … and ensuring high satisfaction levels Book and coordinate vendors and service providers to ensure seamless delivery of services and maintenance of facilities Ensure the office meets all H&S and compliance standards, conducting regular inspections and audits Implementation, operations and oversight of FAMIS360 Report any maintenance issues and more »

Overview: As our Application Analyst, you'll play a pivotal role in maintaining and configuring back-office applications. Reporting to the Head of Applications & Service Delivery, you'll ensure secure and efficient operation while supporting development, upgrades, and interfaces. Key Responsibilities: Resolve operational issues promptly Provide functional and … and documentation Monitor application performance and conduct reconciliations Identify and address risks and issues throughout the software development life cycle Drive continual improvement in delivery quality Requirements: Strong communication skills and ability to engage with stakeholders Proven experience in technical support or IT application support (minimum one year) Basic more »

role with a real opportunity for learning the sort of challenge you're seeking? Do you strive to give 100% when it comes to service delivery and customer experience? Then look no further...! The role A growing Mac specialist MSP are looking for a 2nd Line Support Technician … sector and will be fully on-site in their state of the art Central London offices. The role is split between working on escalated service desk tickets, walk-up requests (think tech bar), device builds and processing joiners & leavers. This role is ideal for someone with a few years more »

UK. Assessing the impact of special offers, discounts and bespoke pricing on demand patterns, and substitution of products. Building a solid understanding of the service delivery process and factors affecting completions and being accountable for demand, completions, ceases and revenue forecasts; explaining key drivers and changes to the … Pension 10x Life assurance cover World-class training and development 25 days' annual leave, plus bank holidays, and additional days for length of service You'll enjoy access to 100s of instant discounts for restaurants, shops, and the cinema. These include money off your weekly shop and discounts on more »

quality cost-effective services. As the Field Coachyou will be responsiblecoordinating the performance and development of all external staff whilst ensuring a First Class Service delivery is maintained. They will also ensure that a quality service is always delivered and assist in raising the profile of the … to audit and coach teams to improve quality. Familiar with Telecoms network system. Coaching and support all external users, ensuring clear guidelines for the delivery of accurate and timely feedback. Coordinate Skill Gap Requirements to training Identifying training needs through regular 1-1 coaching observation sessions. Develop Quick Reference … Guides to assist in the coaching & development of the external teams. Carry out on site Customer Service Site Audits and undertake Quality Audits and Feedback to identify areas of improvement. Create and implement Personal Development Plans for external teams. Skills & Knowledge Requirements: Excellent communication skills. Organised, structured, and always more »

highest standards of technical and professional performance, and conduct themself with honesty and integrity at all times. In addition to client facing role and delivery responsibilities, the Senior Digital Buildings Consultants and Digital Building Consultants is expected to be a technical lead on project delivery, an effective Team … successfully deliver projects and support FPC's business objectives. Key Responsibilities The responsibilities for this role include, but are not limited to, the following: Delivery of consultancy and engineering services and projects for clients in accordance with the Proposal, Scope of Work (SoW) and/or Engagement Letter Understand … Consultants including team management duties such as resource and workload management, HR aspects, including annual leave approvals, planning cover for team absences, performance and delivery management, performance reviews, and acting as an escalation point for both team and client staff Mentor and contribute to professional development of Team Members more »

border risks, wherever in the world their businesses take them. Some of the key responsibilities include: Manage and oversee all aspects of the multinational service delivery for the assigned portfolio and be accountable for the multinational client experience. The proactive management and oversight of all multinational service … regulatory requirements. Lead the promotion and adoption of the AIG Multinational End-to-End process including policy and invoice issuance and day to day service delivery. Engage with multinational claims to ensure timely development of multinational claims bulletins/protocols and support on ad hoc program enquiries. Partner with … counsel. Manage and be accountable for all compliance elements of the assigned portfolio Monitor performance and escalate where necessary to ensure all agreed Multinational service SLAs are being met. Manage and partner with Distribution to coordinate periodic Multinational client/program stewardship meetings. Support the profitable growth of the more »

cloud solutions. ·IT Setup of new projects offices and periodic site visits. ·Ability and drive to document, to a high level, manuals and processes. ·Service desk Que knowledge and ticketing experience. ·Knowledge of Teams, SharePoint and Microsoft Application support. ·General IT oversight within a hybrid office setting. Overview of … Knowledge Required: ·Experience in a similar role 2 -3 years ·A good understanding of customer service delivery in an IT environment. ·Experience with desktop hardware and software, including operating systems ·and MS Office products. ·Excellent troubleshooting and time management skills. ·Excellent communication and interpersonal skills with the ability more »