1 to 25 of 281 Service Delivery Jobs in London

You will be playing a crucial role in supporting the BAU IT for clients across the group. This role is vital in supporting the Service Delivery function in anticipating and mitigating issues users face which may impact service ability. Every day is different with opportunities to grow. more »

to £80,000 Job location: London/Leeds/Edinburgh The team/department This role will be part of the leadership team within Service Operations, as part of the Technology Resilience Division. We play a key role in delivering and governing core ITIL disciplines across Technology. You will … Technology teams. What you will be doing (the role) The resource will own the CMDB process and backlog of work, reporting directly to the Service Operations Manager The resource will also be responsible for managing the existing two analyst roles, which will be shared between the closely related CMDB … drive the implementation of the CMDB Operating Model for the team, ensuring that the CMDB process, procedures and controls are Embedded and integrated into Service Operations and wider IT Service Management processes. They will chair and take the lead of the CMDB Forum, serving as a central point more »

improvement opportunities, owning the creation and management of the clients Technical Roadmap and utilising Customer opportunities to drive innovation and the evolution of Advania service offerings. Responsibilities: Technical coverage in the TAM role is wide-ranging. Our clients are typically growing their use of Microsoft cloud technologies, and as … area - the successful candidate will be proficient in finding answers and acquiring knowledge from colleagues and external sources effectively. You will collaborate with the Service Delivery Manager and Account Manager as part of the account team. An important element of the role is to be responsible for the … In order for Advania to evolve supporting customers in the digital transformation journeys it is vital for newly presented challenges to develop into potential service offerings, the TAM plays a fundamental part in identifying and nurturing these opportunities to help Advania continuously improve as a service provider. Key more »

client focused organisation responding quickly and efficiently to our clients needs. Our aim is to work closely with our valued clients to ensure our service delivery is exceptional at all times. Role Description We are now looking to employ a Service Engineer to work in the Central … London area. As a Service Engineer you will carry out the routine maintenance of Fire Alarms, Intruder Alarms, CCTV, Access Control, Portable Extinguishers, Disabled refuge and call/toilet systems, smoke vents, dampers, Emergency Lighting, in accordance with the current Standards and Codes of Practice. This role will include more »

public cloud hosted managed services to customers. We will have a high customer focus being actively involved in the support and development of the service including: the resolution of support cases, live service monitoring and maintenance, new service provision and continuous improvement projects. You will provide high … will be required, including on call. This is an exciting opportunity for a highly experienced Microsoft Azure Cloud Engineer with operational support and project delivery experience to provide L3/L4 analytical incident management and resolution alongside project-based deliverables across a large, expanding customer base to ensure quality … service delivery and Service Level Agreement compliancy. What you will be doing: Contribute to the planning of application/infrastructure releases and configuration changes Resolve support requests from customers by phone, email and online making use of the call logging system Interact with key internal stakeholders and more »

you and your staff always work as per the company Values. You will identify and action improvements in all areas of depot operation and service delivery as per the ISO9001 and principles of Plan, Do, Review. It would be hoped that applicants will have had a least more »

Service Delivery Manager Service Delivery Manager - Canary Wharf - London/1 day per week office based - to £75,000 plus bonus to 13%, annual salary review to 10% and great benefits! - Package to @£83,000 Global client has a great opportunity for a Service Delivery … team and the responsibilities include recommending what resources are needed. The ideal candidate for this role will have a 80/20 mix of Service Delivery and Security experience As a Service Delivery Manager you will prepare regular reports to Program Office and stakeholders on performance … external vendors of security solutions and the IT security teams in Japan, North America and Asia. You will demonstrate a robust knowledge of global service delivery, an appreciation of the current cyber threats and security measures available. With at least 5 years of IT (Service Delivery more »

Pact is looking to add a dedicated IT apprentice to their team. Your main responsibility would be delivery of excellent technical and client support during each interaction with the staff using a range of tools at your disposal. You will be working alongside an experienced member of staff to … issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services. Delivery method and location of this program to be confirmed. QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to: Follow a more »

replacement parts and consumables are available to maintain operational site plant and equipment. *To undertake training for Authorised and Responsible Persons roles for specialist service delivery streams *Provide labour management, reactive and planned maintenance reports and identify where resources need to be adjusted to meet operational needs. Candidate … requirements: *A sound understanding of hard services delivery in a PFI environment and commercially aware. *Experience of operating a PFI contract and experience in the application and reporting of strict performance measures (within a healthcare environment is desirable) *Significant experience in managing FM contracts at senior level. *Will have more »

traffic enforcement and management products is delivered and maintained in a timely, successful, and safe manor. Core Duties & Responsibilities: Work with the Head of Service Management, PMO Manager and Technical Manager and wider service delivery and service management team to ensure any recurring technical issues are … overseeing the activities of our engineering partners and sub-contractors where necessary. Software configuration - adjusting system settings 'at the pole', maximising the efficiency of delivery and optimising the effectiveness of solutions in situ. System support - assisting the helpdesk team, carrying out system checks and reacting to system generated alerts … The role offers wide scope for training as well as personal and professional development as the business grows, building skills in both technical and service delivery. If this sounds like the job for you, please apply.... New starters will be subject to clearance through the Disclosure and Barring Service more »

in a fast-paced environment. Excellent communication skills forreporting, analysis and issue -resolution Commitment to maintaining Professional and ethical standards Familiar with technology-based service delivery is desirable Apply ONLINE today& a member of the team will be in touch would also suit: Pharmacy Dispenser, Dispenser, Dispensing assistant more »

users, client and JLL Management team Carryout fault finding on start-delta motors including VFDs and Soft Start controls/contactors Assist and enhance service delivery through best practice and the effective use of site systems and equipment. Understanding of a CDM process with experience of working on … motivated, resourceful and pro-active Experience with LOTTO/Permit to work systems essential Confident decision maker Experience Required: Essential: Evidence of Excellent Customer Service Delivery Experience of working in high profile work environment. PC Literate - PC and MS office skills. Understand and interpret technical drawings/instructions more »

role of Regional Surveyor, you will play a role in helping themcontinue to deliver on their ambitions, through leading on responsive and planned maintenance service delivery for with supported housing and self-contained accommodation in a designated region. Additional key responsibilities will include: Responsibilityfor inspections of responsive and … complex repairs, damp and mould. Supporting the delivery of capital and revenue reinvestment programmes and major projects, including cyclical maintenance programmes, refurbishment of acquired assets, onboarding new buildings, and managing termination dilapidations. Build strong relationships with our internal and external clients to deliver a high quality, customer focused service … the rest; from home, or otherLondon or regional locations. About you They are looking for a skilled Surveyor with proven experience in management and delivery of responsive repairs, major works projects, and planned reinvestment programmes or cyclical maintenance programmes. You may hold an HNC/HND level qualification or more »

As the Critical Facilities Maintenance Day Engineer Mechanical/HVAC , you will plan, manage and implement the delivery of Facilities Maintenance services to our Data Centers ensuring operational performance is always maintained to the highest possible standards. Provide engineering services and guidance in general on property matters affecting the … on-going management and development of the Data Centers. Your Responsibilities Providing a customer focused service and a high standard of planned preventative and reactive maintenance Proactively involved in the on-going technical evaluation of all plant and equipment, suggestion of improvements where appropriate Accurately recording and reporting of … within Business-Critical Environments Creating and developing SOP and EOP documentation and other related/similar processes A flexible but non comprising approach to service delivery A very good understanding of HVAC and mechanical systems Good understanding of Data Centre cooling solutions and building services A/C more »

design support to the group in day-to-day activities and client services To Undertake a leading project role, either being responsible for project delivery as a job runner, or, on larger schemes, taking responsibility for a significant proportion of the project. This will include co-coordinating and reviewing … team members, contractors, clients etc. as well as managing the design process. To be aware of individual project parameters and take personal responsibility for delivery to programme, cost and quality requirements. To be aware and manage priorities and help to achieve both project and group deliverables. To be proactive … like to fill this position as soon as possible. Our Vision: To be identified as a trusted client advisor; national in reach, local in service and selected for our quality and expertise in the built environment Our values, which are: Collaboration being one team and supporting each other to more »

be relied on to use your own initiative to find solutions to problem out in the field? Our Field teams are critical in the delivery of our contracts, whether that is delivering or supervising maintenance, installation, cabling or civils works. Help build and keep the nation's critical infrastructure … connected and protected 24/7. Reporting to the Service Delivery Manager, you will undertake reactive and planned maintenance on Traffic Signals Technology equipment covering the M25. The role will require you to work standby every 1 in 4 weeks which will also include nights. What you'll more »

IT Service Delivery Manager (Security Operations) | 2 days a week on site |Central London - £50k MSP management, Security Operations, Cyber Essentials, ISO (9001 and 2700) audits and governance. Key Skills: Service Delivery Manager | ITIL | Managed Service Provider | Team Leader | Communication | Budget Management | Presentation | Negotiation | Client … Relations | People Management The successful candidate will lead a service focussed approach to service delivery, monitoring, MSP and 3rd party management, based upon the ITIL process framework. Key Responsibilities: Deliver outstanding customer service, maintaining customer relationships, ensuring service availability, and addressing any customer concerns or … continuity of IT services, including SaaS and laaS solutions for both internal and external customers. Manage relationships with external third-party vendors and IT service providers, measuring their value and service availability against robust KPIs. Essential Experience: Possess advanced Service Delivery experience, relationship management and 3rd more »

Client: A leading cosmetic firm in the United Kingdom Job Title: Information Technology Service Desk Manager Location: London W1U 8ED, United Kingdom Job Description: We are seeking a dynamic and experienced Service Delivery/Support Manager to lead the service delivery and support desk for … brand undergoing a significant digital transformation. This is an exciting opportunity to be at the forefront of a major revamp in IT support and service delivery for a prestigious and innovative brand in the luxury skincare industry. The candidate for this role should be technically excellent, with a … strong background in IT support, IT infrastructure and service management, combined with project management skills and the ability to lead and inspire a team. Key Responsibilities: Lead the service delivery and support desk operations, ensuring high-quality IT support. Manage a revamp of the IT support and more »

that drive success for our clients.To understand more including day-to-day life at Clarksons, visit us at Role SummaryWorking within the ServiceDesk and Service Delivery team, the person in this role will require a high degree of service knowledge, technical support, and desktop service skills. … You will work with the End User Community through the EMEA regions, providing support, knowledge, and delivery request-based services that we can measure, improve, and iterate on.This role may require work to be completed outside of the standard office hours and may also require travel to the UK … and other Clarksons offices where needed. What you’ll be doing Building a reliable, secure, scalable, technical adept Service Support team for colleagues in theEMEA region, with multiple engagement points for service, each of which covers a 24/7 period.Act as the key point of escalation and more »

Infrastructure Project manager Bromley 6 month contract - ongoing project Description: Global Markets Infrastructure and Technology service delivery coordinator influences and executes control processes, risk management and frameworks for reporting and communication and ensures that business expectations are articulated clearly and understood by the product and service delivery team. The service delivery coordinator builds relationships, requirements and the delivery of business analyses or projects for a client group and helps their clients most significantly through: business functionality, business case discipline, strategy and planning, and business liaison. Responsibilities: projects that involve multiple service divisions … vision for infrastructure, drive change efforts, and secure client requirements continuous infrastructure improvement efforts to the client on things such as cost of efforts, delivery dates, and use of external consulting teams and communicate infrastructure and client business priorities billing, reporting and cost effectiveness support initial steps for escalations more »

lead on small projects and/or large changes. - Manage a portfolio of projects & changes. - Deliver business requirements benefits, cost reductions and/or service improvements. - Process Design - Provide Business Process design & documentation expertise. - Test & Training - Test, Implement & Train - facilitate with System & User Acceptance Testing. - Support the Business Partner … in defining the HR Technology/Systems strategy. - Provide leadership to Business Analyst & Functional Consultants & projects teams consisting of - BAs, Infrastructure Analysts, Solution Designers, Service Delivery & Outsource partners. - Lead Continuous Improvement for the BA team. - Chair Business Change boards - qualify, prioritise & schedule the backlog of change requests & enhancements. … HR, Payroll & T&A systems experience. - Strong Analytical skills. - Leadership - ability to lead Business Analysts & Functional Consultants & projects teams - BAs, Infrastructure Analysts, Solution Designers, Service Delivery & external resources. - IT Service Delivery & HR Systems Application support experience. - Knowledge of how IT Applications - can maximise business advantage. - Participating more »

empathy and we're committed to making a difference.This position will play a key role in maintaining and evolving a modern, mature & robust IT Service management function by working closely with the ITSM team as well as other IT groups & value stream owners to enforce & evolve processes. Providing a … high level of quality support to the end user community by helping resolve end user/service escalations as well as assisting the business in meeting its objectives.An initial responsibility of this role will be the handling of Change, Major Incident and Problem tickets, the goal is to streamline … these processes to become more automated, allowing the SDM to then focus on continuous service improvement and contribute towards business/trend/department analysis and innovation.Key Accountabilities/Abilities:Strategic AgilityAbility to develop & communicate strategic vision; can anticipate future trends accurately; has broad knowledge and perspective; can create more »

company, and we want top-notch people to join us in that mission. JOB OVERVIEW The Manager, IT position is responsible for the successful delivery of the IT function across our European business including the Service Desk, Desktop, Infrastructure, Telecoms, Security, Procurement and 3rd party service and … team. The role is pivotal in the provision, deployment and management of technology solutions deployed at these sites. ROLES AND RESPONSIBILITIES Lead the IT Service Desk and Desktop Support functions to meet current and future business and user needs Manage issues reported by email, telephone and in-person, utilizing … IT peers and external suppliers on incidents, projects and tasks Lead communications to business on behalf of IT Dept. Lead weekly team meeting ensuring Service Desk standards and issue ownership are understood and maintained Manage local hardware procurement (HP, Lenovo, Apple desktops, HP & Zebra print, Zebra/Motorola RF more »

and financial stability for the British people.The Bank of England is a diverse organisation. Each of its 4,000 people are committed to public service and dedicated to promoting the good of the people of the United Kingdom by maintaining monetary and financial stability.Work for an organisation steeped in … the DG areas are: Markets & Banking, Prudential Regulation, Monetary Policy, and Financial Stability.This role is critical in effectively forecasting demand and leading the efficient delivery of appropriate technology services, systems and products within the DG area. The role is also critical for enabling the Technology Leadership Team to build … DG area aligns with the wider Bank strategy and its broader technology architecture roadmap.• You will have overall accountability for ensuring that the technology service provided to your DG meets the requirements of your DG area and is in line with the defined Technology strategy as set out by more »

follow-up on problems, initiating escalation procedures when necessary. • Uphold a high standard of professionalism in actions, demeanor, and appearance. • Guarantee customer satisfaction throughout service delivery transactions. • Adhere to client-specific Service Level Agreements, updating incident and request tickets accordingly within the ticketing system. Key Qualifications: • Appropriate … capabilities. • Capability to test and certify PCs, networks, servers, and client approved software applications and associated peripherals. • Familiarity with client-specific internal procedures and service delivery requirements. • Excellent analytical and client communication skills. • Potential requirement for client and/or governmental clearance. • Microsoft Server Certified Professional Certification or more »