with prospective clients and key stakeholders. Develop and implement effective sales strategies to achieve revenue targets. Collaborate with cross-functional teams to ensure seamless service delivery. Support the Global Sales Team with pricing inquiries. Prepare and deliver compelling presentations to prospective clients. Facilitate the completion of RFQ’s. Work more »
race, religion or belief, sex, or sexual orientation. All employees must demonstrate commitment and enthusiasm in promoting the principles of equality in employment and service delivery. NO EMPLOYMENT AGENCIES. more »
valuations, and the preparation of share schemes sections of due diligence reports.Nurturing and guiding junior team members.Mastering billing and client management to ensure optimal service delivery.The team is looking to grow, and there is plenty of opportunity for you to advance to senior manager and beyond. more »
to ensure solutions implementation, meaning customer outcomes and ultimately IARR growth.We aim to activate and grow partners who primarily monetize their business around services delivery value add. Partners who rely heavily on the margins from resale are not aligned to our model.What you'll do at UiPathAccelerate UiPath’s more »
the business and technological objectives of new and existing clients across Private and Public Sector Markets. Working closely with Version 1 commercial and Managed Service teams, the LDA will identify, qualify and act as overall Solution Owner on new business opportunities, utilising Version 1 and wider solution experience to … strategic initiatives for our clients. This is a trusted strategic advisory role, providing technical leadership on medium and large scale deals, encompassing transition, managed service support, value add and Innovation services. Significant applied industry experience is a pre-requisite for the role combined with expansive technical prowess, excellent communication … establish and maintain strong relationships with Version 1 customers and colleagues. The LDA will be a leader capable of steering commercial, pre-sales and delivery teams, utilising the combined expertise of these functions to ensure the delivery of winning propositions balanced perfectly between clients' technical and commercial evaluation more »
by computer vision and machine learning and create new clinical pathways through smartphone-powered urinalysis and digitized wound management. We are looking for a Delivery Manager to join our team as we scale our digital wound management service in the UK to support clinicians and transform wound care … You will enjoy travelling for work and will have a strong work ethic in order to provide exceptional customer service. Reporting to our Senior Delivery Manager, you will primarily be responsible for supporting the direct deployment of our products including project management of deployment and end user training. We … Requirements: Highly organised, with attention to detail Excellent knowledge of the NHS Experience delivering services to the NHS or driving uptake of a commissioned service in a healthcare setting Target driven and organised and enthusiastic about the potential for digital healthcare tools to transform care for patients Exceptional written more »
resolutions. Participation in a 24/7 on-call rotation to address network faults and repairs is also required. Key Responsibilities: Ensure adherence to service level agreements (SLAs) on the network. Collaborate with the Incident Operations Center (IOC) to coordinate and execute repairs, providing regular updates on progress. Assist … needed. Conduct on-site visits to customer premises for repair or provisioning activities. Work collaboratively with various teams (e.g., provisioning, contractors) to optimize overall service delivery. Maintain proficiency in the use of testing equipment and escalate technical challenges appropriately. Update network records upon completion of tasks and follow job … optical fiber splicing, testing, and commissioning of circuits. Install and commission active equipment at customer premises and Points of Presence (PoPs) under supervision. Oversee delivery partners in optical fiber installation and testing, including third-party duct work. Conduct vehicle checks in line with company policies. Experience with Cisco configuration. more »
towards ISO27001. Vendor Management: Having recently acquired a competitor a consolidating of tools is required. You will evaluate, select, and manage external vendors and service providers, negotiating contracts and ensuring quality service delivery. Implementation: This is a hands on role and you will support the implementation of projects more »
environment. VVB Website - www.vvb-eng.com. About the Job Opportunity These are key roles within the Estimating area of our Work Winning Department, ensuring the delivery of accurate and timely Electrical/Mechanical/Telecoms/Instrumentation and Control Systems estimates, calculated in-line with the overall company strategy, CORE … race, religion, or belief, sex, or sexual orientation. All employees must demonstrate commitment and enthusiasm in promoting the principles of equality in employment and service delivery. Does VVB sound like a company you would like to work for? Click apply and complete our application form. NO EMPLOYMENT AGENCIES. more »
Service Level Manager - SLA Specialist Location: London (Hybrid) Rate: £405 per day OUTSIDE IR35 Start date: ASAP 6 Months initial (extension likely) Are you ready to lead the charge in establishing and optimising Service Level Management? We're seeking an Service Level Manager to join a dynamic … Service Integration and Management (SIAM) team. Key Responsibilities: Establish and lead the Service Level Management Framework. Ensure precise, assessable, and achievable service levels that support business requirements. Collaborate with internal teams, suppliers, and vendors to drive performance improvements. Convert SLAs & OLAs into measurable formulas for accurate reporting. … across the ecosystem. Requirements: ITIL accreditation (minimum Practitioner level). ServiceNow experience Proficient in Defining SLAs and Reporting Proficiency in the understanding of configuring Service Level Management in Service Now. Lead the initiation and establishment of SLM processes across the ecosystem. Manage diverse service providers and metrics more »
dependable online services that raise player pleasure and engagement by utilising your technical knowledge and leadership abilities. Job Responsibilities: Create and implement an online service's technological plan that is in accordance with the studio's overarching objectives. Oversee and coach a group of gifted senior engineers, offering direction … online services. Recognise possible risks and weaknesses associated with online services, and proactively put mitigation plans and backup plans in place to guarantee continuous service delivery. Candidate Requirements: Proven experience working on releasing AAA games. Must come from a technical background possessing prior experience with one or more key more »
Employment Type: Permanent
Salary: £100000 - £120000/annum Up to £120k | Fully Remote | AAA G
Incidents and Requests in line with agreed SLA's/OLA's Providing a first point of escalation for the team in respect of service/delivery issues Proactive incident, problem, change and configuration management Management of resources ensuring adequate cover is maintained to deliver the existing support … experience in ITIL aligned environments Excellent stakeholder management experience Have a broad understanding of relevant technologies and the opportunities they provide to enhance our service offerings - examples are: Microsoft based server infrastructures and back-office technologies Linux/open-source technologies Experience of delivering solutions using a mix of more »
behaviour analytics (UEBA), point products like anti-virus (AV) and intrusion detection system/intrusion prevention system (IDS/IPS) and penetration testing. The ServiceDelivery team consists of approximately 20 staff who support and operate the Company's services and there is an opportunity in that team … for a Cyber Security Manager to oversee and govern all security services. Reporting Lines This role reports to Head of ServiceDelivery Main Accountabilities Technical leadership for all security solutions, including all the 3rd party managed services Maintain the overall security of Company's network, systems, and data … the efficient remediation of vulnerabilities Responsible for analysing all security incidents to determine root cause Determine, recommend, and implement upgrade security measures and controls Delivery security responses for customer and client compliance requirements Developing and managing security plans with vendors Audit activities of administrators and conduct Security awareness training more »
Job Description IT Manager Purpose To be part of the IT Leadership Team in Europe focused on education and learning through the delivery of quality IT services and associated support to schools, departments, and associated businesses. This role will manage the IT services and technicians in two of London … education and learning. Conduct regular school/site inspection to identify weaknesses in technology deployment, improve quality and drive continuous improvement. Conduct a formal service review each term with the school/business unit, present support performance, identify opportunities and risks, and develop areas for improvement and investment. Identify … Define and maintain a list of all IT services and applications in use for allocated schools/business units as part of the IT service catalogue. Maintain site documentation (technical, financial, and legal), ensuring the accuracy of information is preserved, kept up to date, and readily available to colleagues. more »
Additionally, the role involves training YOI staff to better recognize and respond to instances of victimisation and trauma, as well as equipping victim support service personnel to effectively assist juvenile offenders. A key aspect of the role is providing ongoing mentoring support to individuals transitioning back into the community … humanising language. You will have excellent interpersonal skills and the ability to work in partnership with a range of agencies for the benefit of service users and the ability to delivery training and upskilling, especially assisting in upskilling the YOI staff on victim/offender overlap. You will … systems and maintain accurate and comprehensive case notes. What we offer: Pact offers a range of benefits including a free advice, information and counselling service, contributory pension, corporate eye care scheme, cycle to work scheme and generous holiday entitlement. You will have the opportunity to attend training events to more »
technical expertise in either software development or IT infrastructure projects. At times, you might need to chip in on business requirement scoping and technical delivery to get the project across the line. You leverage your project management expertise and adept communication skills to lead the end-to-end project … lifecycle and by doing so, you directly shape the success of IT projects, and therefore our business. Key Responsibilities: Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary Taking ownership of critical risks and issues, coordinating resolution with all appropriate constituents, and establishing effective … communication between stakeholders Developing a deep understanding of projects to gain insights into the scope of servicedelivery Manage metrics reporting and analysis of business demand against capacity constraints Manage the development and delivery of IT products utilizing Scrum and Kanban methodologies Focus on the constant improvement more »
The Associates are looking for an IT ServiceDelivery manager to undertake a permanent role with a brilliant organisation. The focus of this role will be to work very closely with and manage 1 3rd party organisation across Servicedesk, network systems, ITIL functions as well as their data … center services. The role will be to ensure SLA's and contract agreements are met across the delivery of contract. CV MUST HAVE FOR CONSIDERATION: You must have demonstrable experience of working closely with MSP's and ideally showing the work with a small to medium sized MSP. Please … the company closes between Christmas and New Years and it does not come out of your 25 days leave. The spec below The IT ServiceDelivery Manager is responsible for overseeing the delivery of services provided by an external vendor to ensure that they meet or exceed more »
be yourself.What are we looking for?Withers' operates out of 17 offices globally, spanning the US, Europe and APAC. Each region has an IT ServiceDelivery team who deliver IT service desk support and IT training as part of a global capability, and implement user-facing IT … is supported by the Systems Team, based out of London, who deliver and support infrastructure and applications across the firm.This role leads the IT servicedelivery capability across all of Withers' offices, with direct accountability for:ensuring excellent support to Withers' partners and staff in accordance with IT … service management procedures, defining and delivering the firm's IT training strategy, anddirecting the strategic roadmap for the delivery of all products and services within their purview. The role leads and mentors the regional Service Desk Managers and the IT Training Manager, working closely with the Head more »
dnata Catering and Retail are seeking an experienced and dynamic IT ServiceDelivery Manager to oversee our shared services, manage or support relationships with Group IT significant local IT vendors, and support our businesses with IT-related tenders. The ideal candidate will be responsible for ensuring the delivery … with: Internal: Global Team, Group IT, IT Leads, Senior Management External: IT Suppliers/Vendors What’s the purpose of role: Ensuring the seamless delivery of high-quality IT services within our organisation Overseeing shared services, managing relationships with prominent local IT vendors, and providing essential support in IT … related tender processes Act as a bridge between internal stakeholders, internal services, and external vendors, ensuring that IT service requirements align with business objectives while maintaining adherence to service level agreements (SLAs) and key performance indicators (KPIs) Optimising IT servicedelivery processes and fostering innovation across more »
our ways of working and transitioning into a product-led organisation at scale.Together, we are building a better BA.Job DescriptionAs Head of Incident Mgmt. & Service Ops, you will oversee the operational aspects of IT services with a primary focus on incident management.You are responsible for leading and managing the … processes, teams, and technologies that ensure the effective resolution of incidents, the delivery of high-quality IT services, and the continuous improvement of operational processes. This will involve:Delivery of the Global Operations Centre and key ITIL operational processes (Event, Incident, Problem, Change and Release, Service Continuity … the IT Risk Framework and the coordination of service continuity.Ownership of all ITIL processes across service operations delivery including event, incident, problem and change, ensuring flawless servicedelivery (including the Global IT Operations Centre and associated tooling)Service restoration for all incidents and degradations more »
together.Deliver a best-in-class digital servicing experience to everyone, everywhere, everyday. Site Services International are a team of problem-solvers, relationship managers, customer service experts, communicators, educators, technicians, analysts, engineers, project managers, facilitators, doers, thinkers and all-around helpful people. Our purpose is to ensure that Amex workplace … barriers and points of friction whilst providing impeccable customer service.We have a fantastic open role based in Brighton or London, for a Director of ServiceDelivery, who will oversee the technology ServiceDelivery across all regions in EMEA.The role will report into the Vice President Head … of Site Services International. We are looking for seasoned Service leaders with experience leading Technology Service operations, strategy, planning, and best practices across EMEA, partnering in a globally dispersed Leadership team. In this highly visible role, you will be leading an organization chartered with delivering top quality technology more »
Join Greensleeves Care as a permanent IT ServiceDelivery Manager Are you looking for a rewarding career with a reputable charity? Join Greensleeves Care as a full time, IT ServiceDelivery Manager, this is a permanent post. Responsible to : Head of IT Direct line reports … line with the strategic and operational organisational requirements whilst ensuring the safe and reliable running of all ICT systems, to maintain a high-quality service for employees and residents. Principle Responsibilities: Responsible for the technical hardware and software delivery and management of the project lifecycle including planning, implementing … end user experience. Test and deploy system updates/patches to the end-user environment. Manage and ensure the adherence of SLAs within IT Service delivery. Support the Head of IT with maintaining the security of the Trust’s network. Maintain documentation of systems, maps, procedures, user, and technical more »
We have a new and exciting opportunity for an experienced Audio Visual ServiceDelivery Manager to lead and inspire the Production team, based onsite with our client who is one of the world’s leading technology companies. This role is responsible for leading the Events and Video Production … service which consists of Leads, Technicians, Producers, Editors & Coordinators. Salary: Up to £75,000 The services deliver end-to-end event production including technical coordination, presentation setup and support, AV/VC services, streaming, event management and creative production. The ideal candidate should have a client centric focus, quantifiable … leadership talents and a desire to model continuous service improvement. Exposure to working within AV, Events, Broadcast and/or Production is a must. The Day-to-Day Client Collaboration & Relationship: ● Represents our clients’ services in customer engagements ● Builds a robust, trusting relationship with all client stakeholders ● Collaborates with more »
on Investment. This solution combines the breadth and scale of KPMG’s leading practice, capabilities and insight into a complete solution for an effective service management back-office solution. The Powered Apps teams are communities of technology focussed professionals who work together to deliver KPMG Powered Enterprise though a … standardised delivery model, which drives professional delivery to clients. The teams use their functional knowledge and experience (e.g. Finance, HR, Procurement), coupled with their expertise in the cloud applications (e.g. Oracle, Workday, ServiceNow HRSD, Coupa) to lead and deliver client programmes, support pre-sales activities and develop improvement … and extensions to Powered Enterprise.The successful candidate will be expected to:Act as an Engagement Manager and lead the delivery of high quality Oracle deployment projectsProvide specialist Oracle advice and work closely with the client leads to optimise processes and maximise the benefits of OracleAdvise clients on the transformational more »
and providing thought leadership to address critical business challenges. This multifaceted position encompasses driving profitable sales growth, expanding OBSS Technology's influence, ensuring successful delivery, and influencing client strategies to foster high performance and continuous innovation in the dynamic Payments landscape. Your Role: Payments Expertise: Leverage your extensive background … standards in the Payments domain. Identify Opportunities: Identify gaps in the Payments business landscape and propose innovative solutions for potential new business opportunities. Solution Delivery: Support sales opportunities and solution delivery by leveraging OBSS Technology's comprehensive capabilities in Payments. Collaborative Leadership: Collaborate with the Customer Success Leadership … team to fortify client relationships and enhance the Payments offering. ServiceDelivery Strategy: Lead the strategic servicedelivery approach across one or more client portfolios in the Payments sector. Your Team: Our Financial Services Client Account Lead Group is an entrepreneurial team dedicated to delivering value more »