26 to 50 of 320 Service Delivery Jobs in London

of backgrounds, to enable organisations to perform as effectively, efficiently and innovatively as possible. Their CPRE team is the go to strategic advisor and delivery partner for complex real estate related business challenges, working across a range of corporate, financial services and public sector clients. For this role specifically … high profile, multi-billion dollar facilities and workplace services transformation programme. Designing and establishing a new target operating model, including the supply chain and service delivery models; Supporting make or buy decision-making on facilities and workplace services. Preparing robust business cases supported by detailed strategic sourcing and … category plans, including in-depth analysis of potential service delivery models. Regarding Assistant Director and Director candidates will be expected too: Support the development and growth of the business by building and sustaining client relationships; Develop business opportunities and managing client engagements, including managing diverse teams and promoting more »

Experience Manager Job Description Summary Cushman and Wakefield are looking for an experienced Workplace Manager to join their team, providing effective and customer focussed service to our clients. In this role you will oversee client events, meetings and executive functions and manage the implementation of initiatives to ensure that … best practice is achieved in every aspect of service delivery with particular focus on cost, quality and client satisfaction Job Description Core Responsibilities: Oversee all aspects of the workplace experience at the site, including facilities, services, and amenities Build and maintain strong relationship with clients, understanding their needs … and ensuring high satisfaction levels Book and coordinate vendors and service providers to ensure seamless delivery of services and maintenance of facilities Ensure the office meets all H&S and compliance standards, conducting regular inspections and audits Implementation, operations and oversight of FAMIS360 Report any maintenance issues and more »

Site IT Service Mars is a family-owned business with more than $35 billion in global sales. We produce some of the world’s best-loved brands: M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, BEN’S ORIGINAL®, and COCOAVIA®. … developing, implementing, and continuously improving the IT Services that support our business processes. The Site IT Services team strive to deliver role model infrastructure service and project management. The Role As an IT Services Partner, you will play a crucial role in ensuring the smooth operation of our organization … s services. You’ll be responsible for overseeing service delivery, managing vendor relationships, and maintaining a high level of customer satisfaction. Your expertise in integrated workplace technologies, digital workspaces, and project management will be essential. This role holds accountabilities for all local IT services across 4 sites in more »

will have a key role within the business overseeing services for its clients throughout Europe. Day to day the Technical Product Manager will: · Deliver service improvement initiatives to standardize and harden a Managed Services business Includes the technical infrastructure, application and Service delivery Drive capacity and availability … management initiatives Mentor and help the team to grow in DevOps, CloudOps & SRE principles Support the sale of existing Managed Services Support the delivery teams in delivery and with oversight of some critical activities Audits, reviews, problem management etc. Research and recommend new Managed Services Refinements to existing … offerings Perform cost analysis and recommend areas for efficiency improvement Oversight customer contractual services and service level from pre-Sales to post production BAU Perform customer cost analysis and suggest The Technical Product Manager must have: · Minimum of 4 years’ experience working in banking, financial services or software product more »

between the acquired entities and our company, fostering strong relationships and addressing stakeholder concerns Monitor integration project progress, proactively tackle challenges, and ensure timely delivery within budget Maintain detailed documentation, generate status reports, and contribute to the continuous improvement of integration processes Conduct quality assessments, identify optimization opportunities, and … support post-integration reviews Ensure integrated systems adhere to security and compliance standards in collaboration with the IT Service Delivery Team What You'll Need: Minimum of 3 years of experience in IT integrations, preferably within a dynamic environment involving multiple acquisitions Strong hands-on experience with Microsoft … flexibility to work in a fast-paced environment with changing priorities and tight deadlines. Desirable: Experience with third-line support, covering the entire IT service provision Knowledge of integrating legacy and advanced applications into existing infrastructure Familiarity with DevOps and change management methodologies Experience with purchasing and building laptops more »

high margin internally developed CX platform Our client is agile & flexible allowing deals to happen quickly Your access to internal resources (presales, architecture, consulting, service delivery & project) is unrivalled Churn rate for customers is almost zero - these guys do not lose clients! Mandatory requirements: Needs to be a more »

stakeholders effectively. A clear understanding of HR's value proposition and role in driving business success. Track record of designing and implementing innovative HR service delivery models aligned with business needs. Hands-on experience implementing advanced HR technologies, including AI and cognitive computing, to optimise processes and improve more »

exceptional experiences for our passengers. Are you ready to be part of this remarkable journey? An exciting opportunity has arisen to join the IS Service Delivery team as the IS Infrastructure Management Intern The IS Infrastructure Management Intern plays a key role in assisting the IS Infrastructure and … Service Delivery team with a wide range of activities. This includes day-to-day contract administration and financial management to ensure the timely creation and receipt of purchase orders. Additionally, they will maintain and update the Master Contract register and supplier contact details accurately and in a timely … manner. This intern position provides valuable support to the IS Infrastructure and Service Delivery Team in their Vendor Management activities. As part of the Infrastructure & Service Delivery team, the IS Infrastructure Management Intern is vital in ensuring the set up, maintenance, and termination of IT contracts more »

role with a real opportunity for learning the sort of challenge you're seeking? Do you strive to give 100% when it comes to service delivery and customer experience? Then look no further...! The role A growing Mac specialist MSP are looking for a 2nd Line Support Technician … sector and will be fully on-site in their state of the art Central London offices. The role is split between working on escalated service desk tickets, walk-up requests (think tech bar), device builds and processing joiners & leavers. This role is ideal for someone with a few years more »

We are looking for a seasoned Service Desk Operations Manager with a passion for driving service improvements and operational quality within the IT space. This position lies in a forward-thinking technology department within a well-established firm. As the Service Desk Operations Manager, you will be … responsible for leading a talented team of 8 IT service engineers across two sites: Reigate and London. This role incorporates managing daily operations of the IT service desk and implementing service management processes such as incident and problem management, service request fulfilment, KPI management as well … as configuration and asset management. Key Responsibilities: Lead a team of 8 IT service engineers, encouraging an environment of growth through training and developmental opportunities. Act as the primary escalation point for both the service desk and internal stakeholders. Effectively manage high-priority incidents, ensuring efficient resolution and more »

work: 40 Hours Per Week Contract Type: Permanent The Programme Lead, you'll spearhead strategic change and integration programs, prioritising seamless mobilisation and future service delivery. Job Description Working with a prestigious client at their office in Canary Wharf, as the Programme Lead, your role involves managing stakeholders across … Senior ISS management and other Programme Workstream Leads. Working closely with the London Key Account Director, General Manager and service line operational leads, you'll ensure effective collaboration and alignment of objectives. Additionally, you'll represent ISS in key stakeholder meetings, meticulously managing operational, commercial, and reputational risks to … any exposure for ISS to operational, commercial, and reputational risks closely managed and suitably mitigated Implementation of the ISS governance framework Planning, creation and delivery of mobilisation plans by providing oversight and leadership for the timely roll out of service delivery and experiences in new spaces Mentor more »

Global Sourcing & Support We are looking for a highly motivated and experienced Senior Manager of Global Sourcing & Support to join our Global Procurement Services & Delivery team. In this role, you will be responsible for supporting the company's strategic sourcing initiatives and contract management processes while working collaboratively with … between the Global Procurement function and the MSP firm. The successful candidate will have deep expertise in indirect sourcing, business process oversight, demand and delivery management, sourcing performance measurement, escalation handling, and continuous process improvements with a high degree of business delivery. A solid foundation in sourcing, category management … alignment on needs (i.e., demand, deliverables, timing, etc.), and drive toward achieving business objectives. Monitor and evaluate MSP performance, ensuring they adhere to defined Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Identify opportunities for cost savings and process improvements within the procurement function, and work with more »

Head of IT Service Delivery - London/Hybrid - Permanent The role leads and mentors the regional Service Desk Managers and the IT Training Manager, working closely with the Head of IT Systems and Regional Heads of IT in order to ensure that services delivered meet user needs. … Part of the Global IT Leadership Team, and to work in close partnership with peers and other stakeholders to deliver an optimal IT service to the firm within available budgets and resource capacity Ensure that IT Service Desk support and Training are delivered to the highest possible standard … across all region To ensure that the global Service Delivery team and the constituent team members continue to improve in order to meet evolving support requirements To own the ITSM processes, monitor their effectiveness, and proactively identify opportunities for improving both IT and business performance, as part of more »

About the team Our Professional Services and Support teams are responsible for the successful delivery of the our product to our customers. The team are with the client every step of the way ensuring that the product is successfully deployed and integrated with the customer’s internal systems, in … line with the contract and the specification documents, ensuring the service is delivered on time and on budget. Post-delivery, the team continue to support the customer for maintenance and future improvements and updates. The role You will work with a number of customers in different sectors that … support calls from existing customers with a high level of professionalism · Participate in training to ensure continual improvement and up to date company and service delivery knowledge. · Test and evaluate new software updates before release to clients · Support Sales teams with any technical support requests · Monitor Stock levels more »

to join a leading FTSE 100 organisation as a Technology Procurement Manager with global responsibility. Responsibilities: Identify and lead improvement projects through supplier consolidation, service delivery improvements, process efficiencies, procurement policies and training interventions. Support the development and delivery of a procurement strategy. Track and report on more »

A global insurance firm are looking to expand their team in London. Our client is currently looking for a passionate Service Delivery manager with experience in infrastructure and operations to realize their own vision on managing and delivering projects for their group IT services team. This is about … bringing unique ideas to the table, not working to a specification. There is no better time for an ambitious Services delivery manager to join a company which leads digital transformations for clients by modernizing and integrating their mainstream IT, and by deploying digital solutions at scale to produce better … working closely with peers in their global offices as part of the larger IT Infrastructure Services & Operations function. Requirements · Proven experience within IT services delivery or IT infrastructure ideally 10+ years · Experience within IT Asset management, IT Security Operations, IT Service desk, Software Support and Cloud Services · Experience more »

Head of IT Service Delivery Law Firm London - Hybrid We are recruiting on behalf of a global law firm requiring a new Head of IT Service Delivery based in London. The role will be accountable for all IT Service Delivery capabilities across global offices … including excellent support to partners, delivering the firm's IT Training strategy and roadmaps for related technology. The role leads the regional Service Desk Managers and IT Training Manager, working closely with the Head of IT Systems and Regional Heads of IT to ensure that services delivered meet user … a part of the Global IT Leadership Team, and to work in close partnership with peers and other stakeholders to deliver an optimal IT service to the firm within available budgets and resource capacity. To ensure that IT Service Desk support and Training are delivered to the highest more »

services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents. A career at Equinix means you will collaborate on work that impacts the world and be surrounded … a company and is vital to our success. Job Summary The Network & Security Senior Associate Engineer will be a part of a highly competent delivery team, responsible for designing, building and supporting, typically datacentre-based network and security infrastructure solutions; delivering service level agreements to ensure the continued … for incident remediation, escalating as needed for guidance. Innovations: - Continually improve network and security support services. - Enhance processes and procedures for optimum efficiencies and service quality. - Implement infrastructure performance and capacity tuning techniques. - Manage ECX Enablement deployment projects at a technical level. Policy & Compliance: - Follow processes to maintain security more »

border risks, wherever in the world their businesses take them. Some of the key responsibilities include: Manage and oversee all aspects of the multinational service delivery for the assigned portfolio and be accountable for the multinational client experience. Coordinate communication and project management across all internal and external … stakeholders throughout the program lifecycle Ensure appropriate design and effective delivery and service of assigned multinational programs. Provide multinational technical expertise to underwriters to ensure a compliant program structure and design, and adherence to all local regulatory requirements. Lead the promotion and adoption of the AIG Multinational End … to-End process . Lead and manage the day-to-day service delivery to ensure the timely issuance of accurate local policy and invoice documentation. Partner with Product Underwriters to manage the approval of facultative reinsurance panel participants and the collection of compliant reinsurance documentation for all assigned more »

Gaming business. Offer professional technical advisory and support to our Europe business, encompassing solution preparation and evaluation, Proof of Concept (POC), demonstration, and professional service delivery. Drive the adoption of existing IT solutions within the business based on need and value, representing feedback from the business to the IT … project status. Continuously enhance IT product and solution management processes, focusing on improving Speed to Market through initiatives such as process optimization, automation, self-service, and supportability. Define and deliver quantitative and qualitative data-driven analytics and metrics to drive and measure product capabilities adoption, customer satisfaction, and continuous more »

List instructions and business generation in relation to 2026 Revaluation. This role will be highly centred on strategic business development as well as service delivery on a number of complex business rates cases. Duties & Responsibilities Targeting both Landlord and Occupier work, looking to assist and advise on the more »

A-B System. The core objective of this role is to efficiently manage these functions and provide insightful reporting with advanced analytics to ensure delivery of high-quality services that meets the needs of the Finance leadership team and other stakeholders. What will you do Main duties will involve … Oversee all aspects of the S2P, T&E and Corporate card processes. Work closely with the In-house shared service team (GFOS AP, T&E and R2R) teams providing first point of contact for complex issue escalation and resolution. Perform regular transactions and reporting audits to ensure compliance with … all finance staff. Being an active change manager in all global finance initiative and working towards establishing effective and efficient relationship with any global service delivery hub that is created. YOU'RE GOOD AT Understanding of the consulting business, and the nature of work we do with clients. more »

duties and responsibilities As a Director you will create and develop relationships with C-suite stakeholders, both internal and external, to enable selling and delivery of CGI capabilities into the Auto and Asset Finance domain. This includes development of both new logo and existing accounts by leveraging the best … positive can do attitude with a willingness to collaborate. You will liaise with stakeholders in setting out our proposition capability, be well-versed in delivery and creating a meaningful pipeline of opportunity and client engagements aligned to core capabilities above. Core responsibilities include client relationship development, business development, revenue … generation, service delivery, operations, delivery oversight and capability build-out. #LI-NP1 #hybrid Together, as owners, lets turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because You are invited to be an owner more »

services, and developing consulting offerings. You will have the opportunity to work closely with relevant teams such as Digital Transformation, IP, Global Technology Operations service delivery teams which will allow you to create and sustain your network within CGI. Required qualifications to be successful in this role This more »

development, deployment and related technical activity is suitably planned, prioritised and managed Wider responsibilities may also include: Providing advice to the client on Agile delivery, including approaches, tools and techniques Working to capture, prioritise and manage a backlog of requirements Senior-level engagement, including presentations and briefings, in support … local procedures Working in complex IT project environment throughout the project lifecycle Working in a fast moving, complex Customer oriented environment Working in a Service Delivery Environment Desirable Skills: A track record of working within the Defence & Intelligence sector and with use of Agile methodologies Knowledge of different … commercial delivery frameworks, e.g., fixed price, time & materials, billing entitlement Project financing and reporting Working with sub-contractors Knowledge bid management, managing POs, invoices, monthly internal reporting, Together, as owners, lets turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll more »