51 to 75 of 254 Service Delivery Jobs in London

replacement parts and consumables are available to maintain operational site plant and equipment. *To undertake training for Authorised and Responsible Persons roles for specialist service delivery streams *Provide labour management, reactive and planned maintenance reports and identify where resources need to be adjusted to meet operational needs. Candidate … requirements: *A sound understanding of hard services delivery in a PFI environment and commercially aware. *Experience of operating a PFI contract and experience in the application and reporting of strict performance measures (within a healthcare environment is desirable) *Significant experience in managing FM contracts at senior level. *Will have more »

lead on small projects and/or large changes. Manage a portfolio of projects & changes. Deliver business requirements benefits, cost reductions and/or service improvements. Process Design - Provide Business Process design & documentation expertise. Test & Training - Test, Implement & Train - facilitate with System & User Acceptance Testing. Support the Business Partner … defining the HR Technology/Systems strategy. Provide leadership to Business Analyst & Functional Consultants & projects teams consisting of - BA’s, Infrastructure Analysts, Solution Designers, Service Delivery & Outsource partners. Lead Continuous Improvement for the BA team. Chair Business Change boards - qualify, prioritise & schedule the backlog of change requests & enhancements. … Payroll & T&A systems experience. Strong Analytical skills. Leadership - ability to lead Business Analysts & Functional Consultants & projects teams - BA’s, Infrastructure Analysts, Solution Designers, Service Delivery & external resources. IT Service Delivery & HR Systems Application support experience. Knowledge of how IT Applications - can maximise business advantage. Participating more »

thinking with opportunities to grow in an exciting career. We invite you to consider joining our dynamic, global team! Your opportunity The Head of Service Management Office will play a critical role in overseeing the development, implementation, and continuous improvement of service management policies, processes, and practices across … the organization. This position requires a strategic thinker with a strong background in service management, governance, and leadership. The ideal candidate will ensure that our service management governance frameworks align with industry best practices and our organizational goals. Lead the Service Management Office, setting strategic direction and … priorities for the team. Develop, implement, and maintain a comprehensive service management governance framework that aligns with industry standards (e.g., ITIL, ISO/IEC 20000) and supports the organization's objectives. Collaborate with senior management and key stakeholders across the organization to ensure the governance framework meets business needs more »

role: 6 - 12 months with likely extensions Location: London The Programme Lead will spearhead strategic change and integration programs, prioritising seamless mobilisation and future service delivery. Your role involves managing stakeholders across senior management and other programme workstream leads. You will represent our client in key stakeholder meetings, managing … Provide input to the planning and scheduling of the overarching Programme Represent the business in stakeholder meetings Implementation of governance framework Planning, creation and delivery of mobilisation plans by providing oversight and leadership for the timely roll out of service delivery and experiences in new spaces Mentor … and guide workstreams and service lines to ensure services are set up in a coordinated approach. Moving away from a service-by-service mobilisation more »

Salary budget - £26,000 - £30,000 per annum ROLE OVERVIEW: To provide a high quality, proactive desktop support service to our client at London Borough of Bexley Council as part of a customer focused Service Delivery team. Working to contracted SLAs and delivering best in class services … to our customer. Responding to requests from the ICT Service Desk ensuring an efficient response and resolution. MAIN RESPONSIBILITIES: Deliver 2nd Line Service Desk support (break/fix problems and service requests) effectively and in accordance with agreed service levels, standards and processes. Provide PC, telephone … and mobile support including hardware and software, configuration and maintenance. Responding to requests from the ICT Service Desk ensuring an efficient response and resolution details. Ensure that assigned ICT Service incidents are managed effectively and root cause problem analysis is undertaken where appropriate to reduce the number and more »

larger Integrated FM team, you will become the subject matter expert for both the client and the account team. Providing support in the contractual delivery of services, tailored requirements, and the development of performance improvement strategies, this role offers outstanding prospects. As a people manager, you will lead a … helpdesk admin function, ensuring top-level delivery while adhering to set KPIs, as well as managing, monitoring, and controlling costs to achieve financial targets. Reporting to the Account Director, your role will be instrumental in building and maintaining key stakeholder relationships. Taking on a substantial role in evaluation and … performance measurement, you will demonstrate expertise in contractual compliance, governance, management information, operational finance, and reporting. Main Duties Leading the helpdesk team, ensuring efficient delivery of admin function on the account, fantastic communication, timely resolution of issues, and continuous improvement of helpdesk processes. Driving customer satisfaction through providing a more »

and subject to eligibility criteria) Private medical cover (subject to eligibility criteria) Competitive pension scheme + Life Assurance Generous Annual Leave allowance (increasing with service) plus bank holidays. An additional day off for your birthday Discounted Gym Membership Retailer Discounts Access to electric vehicle leasing scheme (subject to eligibility … criteria) Enhanced maternity/paternity and adoption pay. Length of Service Awards Christmas Vouchers Health & Wellbeing initiatives Job Description Job Type: Permanent Job Location: Field Based Main Purpose of Role To manage all aspects of the TFS (Trade Facilitation Services) business within the UK, with the main focus of … business development, granting revenue growth and penetration of new market segments. Ensure the delivery of the service in line with both financial and operational targets/KPIs, with full delegated LC responsibility for TFS activities. Lead service delivery with regards to the execution of costs, to more »

You will be playing a crucial role in supporting the BAU IT for clients across the group. This role is vital in supporting the Service Delivery function in anticipating and mitigating issues users face which may impact service ability. Every day is different with opportunities to grow. more »

Role Purpose This role is a crucial interface between Account Management and In-Life Service, wearing a technical hat to help our client’s customers grow by driving value from their service, tracking customer health and looking for opportunities to highlight the impact of how our customer conducts … customers in-life experience is what they signed up for; with services delivering the desired outcomes and performing to contracted SLAs. Make sure all service support documentation/knowledge, is comprehensive, accurate and up to date, maintaining the level of service support required. Act as the interface between … activities. Responsible for identifying customer training requirements and providing in-person training where required. Skills & Qualifications Proven experience in a Customer Success Management/Service Delivery role in the communications domain. Passionate about satellite technology and comfortable with technical lingo. Excellent People and relationship management skills. Able to more »

ITSM system A passion for working in an Agile method, in a fast-paced environment. Excellent communication skills across all levels An understanding of Service Delivery Platforms A self-starter, keen to get involved in company culture This is a great opportunity for a Business Analyst, where you more »

adoption of cutting edge solutions across the United Kingdom. Working on complex engagements for the whole of the KPMG client side business portfolio through delivery of core technology and managed services capabilities, collaboration and innovation development services and building of our Alliances network. Our integrated capability teams design, build … a pre-defined back-office function based on leading practices and KPMG’s six-layer Target Operating Model. The target operating model comprises of service delivery model, people, process, technology, data & insight and governance & controls. This solution combines the breadth and scale of KPMG’s leading practice, capabilities … Communicating compelling and well thought out solutions for Oracle Enterprise Resource Planning (ERP) in response to complex client problems. Supporting business development and project delivery activities across clients from multiple industries. System design and delivery, including release management, integration management, data migration strategy and management. Defining an overall more »

About Serverfarm Serverfarm is a unique Data Centre developer and operator – and the global leader in Data Centre Management as a Service (DMaaS). For over 24 years, we’ve maximised operational efficiencies and managed critical IT infrastructure and environments for the world’s top enterprises. Our vision To … can focus on innovation. Overview As a Finance Administrator you will support all parties with financial process and document control relating to projects, programmes, service contract, suppliers and Serverfarm requirements. You will develop and provide reports to the Leadership Team, be responsible for compliance to the finance cycle and … i. Investigate and respond to customer and Serverfarm financial issues and queries efficiently and escalate as appropriate. j. Provide general administrative support to the Service Delivery Manager. 2. Generate and Manage Policies and Measures: a. Help standardise financial management activities and processes; by developing guidelines governing how financial more »

relationships with key decision-makers, and closing strategic deals. Client Success : Collaborate closely with the client success and customer support teams to ensure exceptional service delivery and maximize client satisfaction and retention. Sales Operations : Implement and optimize sales processes, tools, and systems to streamline operations, enhance productivity, and more »

setting up and managing support teams, this could be a fantastic opportunity for you. Responsibilities 🙌 Oversee front-line support for their platform, ensuring exceptional service delivery. Manage and analyse support costs and KPIs to drive continuous improvement. Implement and refine support processes, enhancing user experience. Develop FAQ documents, videos more »

collaborative culture are seeking a Client Services Executive to join their Construction team on a permanent basis in London. Responsibilities & Duties: As a Client Service Executive, you will play a crucial role in ensuring the highest levels of service delivery to partners, fee earners, and clients. Your more »

We get passionate people and you get vibrant and rewarding careers. About the role The Finance Systems team is responsible for the ongoing design, delivery, operation and optimisation of the NetSuite finance platform and solutions across the Cognita group of companies. The team has resources based in each Cognita … and analysis processes. The principal solution is NetSuite ERP system and will replace a myriad of legacy systems globally. Reporting to the Finance Systems Service Delivery Manager, the NetSuite Solution Architect will take responsibility for the rollout of NetSuite and deploy the solution across our finance operations globally … cloud-based solutions including NetSuite OneWorld. Multiple Finance ERP systems implementations – in complex regional or global brown-field environments. Sound experience of full software delivery lifecycle including capturing business requirements, developing solutions, user testing & training, post go-live support and optimisation. Experience of integrating Finance packages with other strategic more »

report to the International Business Operations Manager and will primarily be responsible for providing the International Operation with administrative support as part of their service delivery. Role holder will work closely with operational and commercial teams within the business and external stakeholders to manage best in class client success more »

digital HR, organisation design, learning & development, recruitment, benefits, reward, performance, and talent. • Strategic HR Analysis : Future organisational capabilities, trends, and business performance improvement. • HR Service Delivery & Operating Models : Design and implementation considering business demands and efficiency. • HR Technology : Analysis of HR requirements, employee experience, and implementation of enabling more »

get passionate people and you get vibrant and rewarding careers. About the role The IT - Finance Systems team is responsible for the ongoing design, delivery, operation and optimisation of the NetSuite and NetSuite Planning & Budgeting (NSPB) finance platform and solutions across the Cognita group of companies. The team has … resources based in each Cognita geographic region and acts as the focal point for all support services globally. Reporting to the Finance Systems Service Delivery Manager, the role of the NSPB Administrator is to manage day-to-day NSPB system issues, troubleshoot, develop reports, support projects/enhancements more »

to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences. Our company is powered by our connections, our colleagues, and more »

with prospective clients and key stakeholders. Develop and implement effective sales strategies to achieve revenue targets. Collaborate with cross-functional teams to ensure seamless service delivery. Support the Global Sales Team with pricing inquiries. Prepare and deliver compelling presentations to prospective clients. Facilitate the completion of RFQ’s. Work more »

race, religion or belief, sex, or sexual orientation. All employees must demonstrate commitment and enthusiasm in promoting the principles of equality in employment and service delivery. NO EMPLOYMENT AGENCIES. more »

the business and technological objectives of new and existing clients across Private and Public Sector Markets. Working closely with Version 1 commercial and Managed Service teams, the LDA will identify, qualify and act as overall Solution Owner on new business opportunities, utilising Version 1 and wider solution experience to … strategic initiatives for our clients. This is a trusted strategic advisory role, providing technical leadership on medium and large scale deals, encompassing transition, managed service support, value add and Innovation services. Significant applied industry experience is a pre-requisite for the role combined with expansive technical prowess, excellent communication … establish and maintain strong relationships with Version 1 customers and colleagues. The LDA will be a leader capable of steering commercial, pre-sales and delivery teams, utilising the combined expertise of these functions to ensure the delivery of winning propositions balanced perfectly between clients' technical and commercial evaluation more »

by computer vision and machine learning and create new clinical pathways through smartphone-powered urinalysis and digitized wound management. We are looking for a Delivery Manager to join our team as we scale our digital wound management service in the UK to support clinicians and transform wound care … You will enjoy travelling for work and will have a strong work ethic in order to provide exceptional customer service. Reporting to our Senior Delivery Manager, you will primarily be responsible for supporting the direct deployment of our products including project management of deployment and end user training. We … Requirements: Highly organised, with attention to detail Excellent knowledge of the NHS Experience delivering services to the NHS or driving uptake of a commissioned service in a healthcare setting Target driven and organised and enthusiastic about the potential for digital healthcare tools to transform care for patients Exceptional written more »

resolutions. Participation in a 24/7 on-call rotation to address network faults and repairs is also required. Key Responsibilities: Ensure adherence to service level agreements (SLAs) on the network. Collaborate with the Incident Operations Center (IOC) to coordinate and execute repairs, providing regular updates on progress. Assist … needed. Conduct on-site visits to customer premises for repair or provisioning activities. Work collaboratively with various teams (e.g., provisioning, contractors) to optimize overall service delivery. Maintain proficiency in the use of testing equipment and escalate technical challenges appropriately. Update network records upon completion of tasks and follow job … optical fiber splicing, testing, and commissioning of circuits. Install and commission active equipment at customer premises and Points of Presence (PoPs) under supervision. Oversee delivery partners in optical fiber installation and testing, including third-party duct work. Conduct vehicle checks in line with company policies. Experience with Cisco configuration. more »