1 to 25 of 198 Service Delivery Jobs in London

networking Drive effectiveness, efficiency and continuous improvement using automation. Collaborate with Architecture, Security, Dev teams to ensure effective designs and application of cloud services Delivery HA/DR, Security and compliance strategies Provide technology insight and support to the business and peers. Have the ability to manage tasks to … a good understanding of other Cloud technologies including Azure and AWS. Evangelise topics such as monitoring, performance, and reliability throughout our IT Support and delivery teams Be keen to develop scripting capability and API integration in one or more popular languages. Act as a technical escalation point for the … Service/applications owners to resolve issues swiftly and find root cause and mitigate from happening again had too better improve service(s) we deliver. Understand and work towards a strategy set out by senior management ensuring we adhere to direction and execute tasks based on priority to more »

Field Service Technician - Premium Kitchen Appliances - West London Central London (S, SW, N & NW postcodes) your location must be within or very close to the postcode areas listed. Miele Service team are an award-winning service delivery function, supporting the needs of our domestic customers in … their homes. We hirethe best technicians to join our field service community bringing experience from t... APCT1_UKTJ more »

A global insurance firm are looking to expand their team in London. Our client is currently looking for a passionate Service Delivery manager with experience in infrastructure and operations to realize their own vision on managing and delivering projects for their group IT services team. This is about … bringing unique ideas to the table, not working to a specification. There is no better time for an ambitious Services delivery manager to join a company which leads digital transformations for clients by modernizing and integrating their mainstream IT, and by deploying digital solutions at scale to produce better … working closely with peers in their global offices as part of the larger IT Infrastructure Services & Operations function. Requirements · Proven experience within IT services delivery or IT infrastructure ideally 10+ years · Experience within IT Asset management, IT Security Operations, IT Service desk, Software Support and Cloud Services · Experience more »

creation of personalized and differentiated products and customer journeys at scale. As a cloud-native platform, FintechOS seamlessly integrates with any ecosystem tech or service, accommodating existing and legacy tech infrastructures. We take pride in not only our exceptional platform but also our diverse and experienced tech team. About … the role: As the Head of PMO at FintechOS, you will be responsible for leading the Project Management Office (PMO) and overseeing the Service Delivery structure, ensuring the implementation of project management best practices throughout the organization. You will report to the COO/SVP of Customer Operation … and critical role in ensuring the successful delivery of projects, optimizing processes, and enhancing organizational efficiency. The ideal candidate will have extensive experience in project management, strong leadership skills, and a deep understanding of the fintech industry. What you’ll do: Provide strategic direction and leadership for the PMO more »

About the team Our Professional Services and Support teams are responsible for the successful delivery of the our product to our customers. The team are with the client every step of the way ensuring that the product is successfully deployed and integrated with the customer’s internal systems, in … line with the contract and the specification documents, ensuring the service is delivered on time and on budget. Post-delivery, the team continue to support the customer for maintenance and future improvements and updates. The role You will work with a number of customers in different sectors that … support calls from existing customers with a high level of professionalism · Participate in training to ensure continual improvement and up to date company and service delivery knowledge. · Test and evaluate new software updates before release to clients · Support Sales teams with any technical support requests · Monitor Stock levels more »

and maintain professional working relationships with colleagues within the University at all levels and with external organisations, suppliers, and individuals. • To identify and prioritise service improvement, aligning this with the Digital Strategy. • Liaise closely with relevant staff to share and develop best practice and contribute to staff training and … camera operation. • IT diagnostic skills including the use of remote support tools. • Working with colleagues at all levels. • Monitoring your own performance to meet Service Level Targets. • Supporting non-Windows devices. • Working collaboratively with other teams to resolve second line level Desirable Experience • Experience of working within an environmental … sustainability context. • Working in a service delivery role in Higher Education. • Use of ITIL aligned service desk software. • Social Media streaming issues. • Effective use of IT Service Management processes. • Knowledge of the university’s IT systems and services. • Experience working in a pressured IT service more »

role with a real opportunity for learning the sort of challenge you're seeking? Do you strive to give 100% when it comes to service delivery and customer experience? Then look no further...! The role A growing Mac specialist MSP are looking for a 2nd Line Support Technician … sector and will be fully on-site in their state of the art Central London offices. The role is split between working on escalated service desk tickets, walk-up requests (think tech bar), device builds and processing joiners & leavers. This role is ideal for someone with a few years more »

enhanced productivity and capability building To use knowledge of client contexts to improve solution-sets To collaborate with Practice Head for collecting and analyzing service delivery feedbacks and accordingly drive prioritizing, planning, budgeting and implementing the service improvement plans To consult as a SME for existing projects more »

Head of IT Service Delivery Law Firm London - Hybrid We are recruiting on behalf of a global law firm requiring a new Head of IT Service Delivery based in London. The role will be accountable for all IT Service Delivery capabilities across global offices … including excellent support to partners, delivering the firm's IT Training strategy and roadmaps for related technology. The role leads the regional Service Desk Managers and IT Training Manager, working closely with the Head of IT Systems and Regional Heads of IT to ensure that services delivered meet user … a part of the Global IT Leadership Team, and to work in close partnership with peers and other stakeholders to deliver an optimal IT service to the firm within available budgets and resource capacity. To ensure that IT Service Desk support and Training are delivered to the highest more »

people. Scope of Role We are looking for a Salesforce Support Manager to come and lead our inhouse Salesforce support Teams and an outsourced service( for Salesforce incidents and enhancement requirement overflow). You will be responsible for ITRS global CRM solution "Omni", a Salesforce based solution, ensuring the … efficient and timely development and delivery of Salesforce enhancements and integrations, including their design, development or purchase, implementation, operation, and improvement. Reporting to our Global Head of IT, as Salesforce Support Manager, you will be working with all areas of our company to understand business requirements, prioritise resources and … oversee the completion of required CRM service projects. By driving strategic development of all supported platforms and services, you'll ensure they are available and fit for purpose to meet our needs as we scale our business. As a Salesforce Support Manager, you will: Provide line management for the more »

industry. Their cutting-edge solutions enhance onboard shopping experiences, ensuring passengers seamless transactions while traveling. Accountable for the development, maintenance, and day to day service delivery for the client airlines selected EPOS systems and payment solutions. Responsibilities: Manage the implementation, configuration, and maintenance of EPOS systems for airline more »

border risks, wherever in the world their businesses take them. Some of the key responsibilities include: Manage and oversee all aspects of the multinational service delivery for the assigned portfolio and be accountable for the multinational client experience. The proactive management and oversight of all multinational service … regulatory requirements. Lead the promotion and adoption of the AIG Multinational End-to-End process including policy and invoice issuance and day to day service delivery. Engage with multinational claims to ensure timely development of multinational claims bulletins/protocols and support on ad hoc program enquiries. Partner with … counsel. Manage and be accountable for all compliance elements of the assigned portfolio Monitor performance and escalate where necessary to ensure all agreed Multinational service SLAs are being met. Manage and partner with Distribution to coordinate periodic Multinational client/program stewardship meetings. Support the profitable growth of the more »

between the acquired entities and our company, fostering strong relationships and addressing stakeholder concerns Monitor integration project progress, proactively tackle challenges, and ensure timely delivery within budget Maintain detailed documentation, generate status reports, and contribute to the continuous improvement of integration processes Conduct quality assessments, identify optimization opportunities, and … support post-integration reviews Ensure integrated systems adhere to security and compliance standards in collaboration with the IT Service Delivery Team What You'll Need: Minimum of 3 years of experience in IT integrations, preferably within a dynamic environment involving multiple acquisitions Strong hands-on experience with Microsoft … flexibility to work in a fast-paced environment with changing priorities and tight deadlines. Desirable: Experience with third-line support, covering the entire IT service provision Knowledge of integrating legacy and advanced applications into existing infrastructure Familiarity with DevOps and change management methodologies Experience with purchasing and building laptops more »

the entire life-cycle while on project. You will drive high-quality work within expected timeframes and on Budget, while managing expectations of client service delivery. Stay abreast of current business and industry trends relevant to the client's business. Understand EnhanceIT’s offerings and help assess/present more »

work: 40 Hours Per Week Contract Type: Permanent The Programme Lead, you'll spearhead strategic change and integration programs, prioritising seamless mobilisation and future service delivery. Job Description Working with a prestigious client at their office in Canary Wharf, as the Programme Lead, your role involves managing stakeholders across … Senior ISS management and other Programme Workstream Leads. Working closely with the London Key Account Director, General Manager and service line operational leads, you'll ensure effective collaboration and alignment of objectives. Additionally, you'll represent ISS in key stakeholder meetings, meticulously managing operational, commercial, and reputational risks to … any exposure for ISS to operational, commercial, and reputational risks closely managed and suitably mitigated Implementation of the ISS governance framework Planning, creation and delivery of mobilisation plans by providing oversight and leadership for the timely roll out of service delivery and experiences in new spaces Mentor more »

to join a leading FTSE 100 organisation as a Technology Procurement Manager with global responsibility. Responsibilities: Identify and lead improvement projects through supplier consolidation, service delivery improvements, process efficiencies, procurement policies and training interventions. Support the development and delivery of a procurement strategy. Track and report on more »

services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents. A career at Equinix means you will collaborate on work that impacts the world and be surrounded … a company and is vital to our success. Job Summary The Network & Security Senior Associate Engineer will be a part of a highly competent delivery team, responsible for designing, building and supporting, typically datacentre-based network and security infrastructure solutions; delivering service level agreements to ensure the continued … for incident remediation, escalating as needed for guidance. Innovations: - Continually improve network and security support services. - Enhance processes and procedures for optimum efficiencies and service quality. - Implement infrastructure performance and capacity tuning techniques. - Manage ECX Enablement deployment projects at a technical level. Policy & Compliance: - Follow processes to maintain security more »

Global Sourcing & Support We are looking for a highly motivated and experienced Senior Manager of Global Sourcing & Support to join our Global Procurement Services & Delivery team. In this role, you will be responsible for supporting the company's strategic sourcing initiatives and contract management processes while working collaboratively with … between the Global Procurement function and the MSP firm. The successful candidate will have deep expertise in indirect sourcing, business process oversight, demand and delivery management, sourcing performance measurement, escalation handling, and continuous process improvements with a high degree of business delivery. A solid foundation in sourcing, category management … alignment on needs (i.e., demand, deliverables, timing, etc.), and drive toward achieving business objectives. Monitor and evaluate MSP performance, ensuring they adhere to defined Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Identify opportunities for cost savings and process improvements within the procurement function, and work with more »

root cause analysis Relevant certifications are highly desirable Taking the lead on the daily operations of the infrastructure and services. Working cross-function with Service Delivery, Service Desk and Architecture to support and build on the full lifecycle. If this sounds like the role for you please more »

Experience Manager Job Description Summary Cushman and Wakefield are looking for an experienced Workplace Manager to join their team, providing effective and customer focussed service to our clients. In this role you will oversee client events, meetings and executive functions and manage the implementation of initiatives to ensure that … best practice is achieved in every aspect of service delivery with particular focus on cost, quality and client satisfaction Job Description Core Responsibilities: Oversee all aspects of the workplace experience at the site, including facilities, services, and amenities Build and maintain strong relationship with clients, understanding their needs … and ensuring high satisfaction levels Book and coordinate vendors and service providers to ensure seamless delivery of services and maintenance of facilities Ensure the office meets all H&S and compliance standards, conducting regular inspections and audits Implementation, operations and oversight of FAMIS360 Report any maintenance issues and more »

Gaming business. Offer professional technical advisory and support to our Europe business, encompassing solution preparation and evaluation, Proof of Concept (POC), demonstration, and professional service delivery. Drive the adoption of existing IT solutions within the business based on need and value, representing feedback from the business to the IT … project status. Continuously enhance IT product and solution management processes, focusing on improving Speed to Market through initiatives such as process optimization, automation, self-service, and supportability. Define and deliver quantitative and qualitative data-driven analytics and metrics to drive and measure product capabilities adoption, customer satisfaction, and continuous more »

of backgrounds, to enable organisations to perform as effectively, efficiently and innovatively as possible. Their CPRE team is the go to strategic advisor and delivery partner for complex real estate related business challenges, working across a range of corporate, financial services and public sector clients. For this role specifically … high profile, multi-billion dollar facilities and workplace services transformation programme. Designing and establishing a new target operating model, including the supply chain and service delivery models; Supporting make or buy decision-making on facilities and workplace services. Preparing robust business cases supported by detailed strategic sourcing and … category plans, including in-depth analysis of potential service delivery models. Regarding Assistant Director and Director candidates will be expected too: Support the development and growth of the business by building and sustaining client relationships; Develop business opportunities and managing client engagements, including managing diverse teams and promoting more »

will have a key role within the business overseeing services for its clients throughout Europe. Day to day the Technical Product Manager will: · Deliver service improvement initiatives to standardize and harden a Managed Services business Includes the technical infrastructure, application and Service delivery Drive capacity and availability … management initiatives Mentor and help the team to grow in DevOps, CloudOps & SRE principles Support the sale of existing Managed Services Support the delivery teams in delivery and with oversight of some critical activities Audits, reviews, problem management etc. Research and recommend new Managed Services Refinements to existing … offerings Perform cost analysis and recommend areas for efficiency improvement Oversight customer contractual services and service level from pre-Sales to post production BAU Perform customer cost analysis and suggest The Technical Product Manager must have: · Minimum of 4 years’ experience working in banking, financial services or software product more »

Head of IT Service Delivery - London/Hybrid - Permanent The role leads and mentors the regional Service Desk Managers and the IT Training Manager, working closely with the Head of IT Systems and Regional Heads of IT in order to ensure that services delivered meet user needs. … Part of the Global IT Leadership Team, and to work in close partnership with peers and other stakeholders to deliver an optimal IT service to the firm within available budgets and resource capacity Ensure that IT Service Desk support and Training are delivered to the highest possible standard … across all region To ensure that the global Service Delivery team and the constituent team members continue to improve in order to meet evolving support requirements To own the ITSM processes, monitor their effectiveness, and proactively identify opportunities for improving both IT and business performance, as part of more »

border risks, wherever in the world their businesses take them. Some of the key responsibilities include: Manage and oversee all aspects of the multinational service delivery for the assigned portfolio and be accountable for the multinational client experience. Coordinate communication and project management across all internal and external … stakeholders throughout the program lifecycle Ensure appropriate design and effective delivery and service of assigned multinational programs. Provide multinational technical expertise to underwriters to ensure a compliant program structure and design, and adherence to all local regulatory requirements. Lead the promotion and adoption of the AIG Multinational End … to-End process . Lead and manage the day-to-day service delivery to ensure the timely issuance of accurate local policy and invoice documentation. Partner with Product Underwriters to manage the approval of facultative reinsurance panel participants and the collection of compliant reinsurance documentation for all assigned more »