46 to 70 of 197 Service Delivery Jobs in London

Industry? Do you have current or previous experience? If so, this may be the opportunity for you! On-the-job training provided. As a Service Delivery Agent, you will deliver and collect our vehicles from our customers, completing relevant inspections along the way. The role will also involve … preparing the vehicles for rental. At Thrifty Car and Van Rental, our colleagues work hard to deliver exceptional customer service, and we drive for success by delivering great service the first time, every time. What can we offer you? 5.6 weeks holiday pro rata Contribution to Group Personal … fast-paced environment Ability to show great attention to detail Ideally, you will have previous experience in the same role or industry Excellent customer service and communication skills Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA more »

About the role: Capacity Manager is responsible for ensuring that there is sufficient capacity to meet the demands of the business, maintain service levels in a cost-effective manner. The role will act as a lead subject matter expert for Capacity Management and related Demand management activities in order … to continuously improve the way in which Capita manages its IT service resources, meets business objectives and reduces risk to service. The Capacity Manager is responsible for ensuring that there is sufficient IT capacity to meet current and future business demands of both internal and external clients in a … as a lead subject matter expert for Capacity Management activities in order to continuously improve the way in which Capita TSS manages its IT service resources, meets business objectives and reduces risk to service What you will be doing: Ensure that appropriate levels of monitoring of resources and more »

Cloud Computing Support Apprentice Croydon office location with Hybrid working £22,250 per annum plus Civil Service Pension Contract Type:24 Month Apprenticeship Programme Qualification:This position will be completing the Microsoft Azure Cloud Support Specialist Level 3 Apprenticeship Were the Pension Protection Fund. We protect millions of people … to do it well, with integrity and their future in mind. Were delighted to be looking for aCloud Computing Support Apprenticeto join our IT Service Delivery team on a 24-month Apprenticeship. The position will be a customer-facing member of the team and offers an opportunity for … an individual who is looking to pursue a career within IT. The role will provide opportunities to investigate and fix IT service components and to rotate across service delivery areas on a regular basis. Reacting to challenges and cover for colleagues as necessary is an essential part more »

and seamless collaboration. Your core responsibilities will include overseeing our Amazon Web Services (AWS) environment, focusing on improving efficiency, bolstering security, and ensuring unparalleled service availability. You will champion the development of streamlined infrastructure pathways empowering our Engineering teams to enhance their focus on crafting outstanding applications by simplifying … team through intricate challenges with strategic foresight. Your commitment to excellence will ensure our cloud platform remains a dependable and efficient backbone, enabling the delivery of unparalleled experiences to our customers. This role is not just about maintaining the status quo but about leading through example, inspiring the team … dynamic needs of the business Safeguard the company's infrastructure's health, availability, and performance, highlighting risks and preemptively addressing challenges that may impact service delivery Champion and lead the implementation of practices, standards, and benchmarks for cloud infrastructure and services, ensuring compliance with industry regulations and excellence more »

on PC support and initial kitting skills • Understand and detailed planning and designing for enterprise IT environment • IT element configuration including day-to-day service delivery • Proof of concept testing and acceptance testing • Vendor negotiation and control • Development and implementation for new features and services • Establish and cease … PC/Server Security systems. Project and service delivery schedule management • Careful consideration to ensure profitable systems and implementation • Maintain secure operations and keep the environment tidy • Documented approach for implementation and modification • Periodical status report to line manager • Cover early shifts as a part of team rota … verbal communication skill in Japanese is preferred • Ability to investigate and source answers to various email and telephony enquiries about technical issues • Proven customer service experience • Strong time management/multi-tasking & organisational skills • Strong work ethic • Accurate, organised and eye for detail; Reliable time keeping and attendance • Cheerful more »

follow-up on problems, initiating escalation procedures when necessary. • Uphold a high standard of professionalism in actions, demeanor, and appearance. • Guarantee customer satisfaction throughout service delivery transactions. • Adhere to client-specific Service Level Agreements, updating incident and request tickets accordingly within the ticketing system. Key Qualifications: • Appropriate … capabilities. • Capability to test and certify PCs, networks, servers, and client approved software applications and associated peripherals. • Familiarity with client-specific internal procedures and service delivery requirements. • Excellent analytical and client communication skills. • Potential requirement for client and/or governmental clearance. • Microsoft Server Certified Professional Certification or more »

team leadership skills and professional background in eDiscovery to manage multiple projects, resources, and client relationships in a fast-paced environment. Essential Job Responsibilities Service delivery: End-to-end management of assigned eDiscovery matters and serving as the primary service delivery point of contact with key … client representatives. Client satisfaction: Driving client satisfaction through maintaining a responsive service, frequent and effective reporting, efficient coordination of resources;, accurate and timely deliverables; and, a proactive, enterprising approach to problem-solving. Consulting: Provide expert advice on data collections, processing, review, and productions, with an emphasis on advanced analytics … record and a solid understanding of eDiscovery and the litigation support space Project management experience within a law firm, corporate legal department or eDiscovery service providers The ability to lead global client engagements across various time zones and jurisdictions more »

digital players and other network devices, which generate 80% of the company’s turnover and, sits within the Digital Systems team, part of the Service Delivery department. The role reports to the Digital Systems Team Leader (DSYTL) and works closely with the Estates department, within the Finance division … firmware upgrades to digital player estate Configure players for new installations with appropriate TAGs and configuration Analysis of issues and incidents logged to the Service Delivery ticket system Monitoring of primarily large format digital network equipment e.g. video processors, etc Highlight and escalate concerns regarding physical/network … and externally Technical Experience of working with digital out of home technologies (KIS. Broadsign, OneLAN, etc) Experience in working with ticket systems (CONNECT for Service, Zendesk, etc) Loading players with specific operating system and player builds Experience using various operating systems (Linux and Windows variants) Quality Management Adherence to more »

Enterprise Service Architect London or Manchester (hybrid) Competitive Salary plus benefits Enterprise Service architects are a visible champion for Service Architecture and architectural governance, they are the operational functional lead and provide day to day architectural oversight, control and day-to-day decision making on major change … accurately captured in a quality and timely manner. Ensuring any modifications or transitions to the live operational environment are managed, planned and coordinated through Service architecture processes and activities to facilitate a smooth transition to live operation. Feeds into and supports Operational Change & Transition key performance indicators (KPIs), metrics … packages and related information demonstrating value and sound business outcomes. Owning and delivering end to end service architecture packages through robust planning and management (including RAID) ensuring that Service Design supports programmatic/project delivery dates Influencing the project/program and key stakeholders to ensure that more »

users, client and JLL Management team Carryout fault finding on start-delta motors including VFDs and Soft Start controls/contactors Assist and enhance service delivery through best practice and the effective use of site systems and equipment. Understanding of a CDM process with experience of working on … motivated, resourceful and pro-active Experience with LOTTO/Permit to work systems essential Confident decision maker Experience Required: Essential: Evidence of Excellent Customer Service Delivery Experience of working in high profile work environment. PC Literate - PC and MS office skills. Understand and interpret technical drawings/instructions more »

senior level position holding overall responsibility for Growth, business development and new sales within their designated market sector and the key interlink between sales, service delivery and account management. The CGD will be responsible for hitting business plan across the portfolio of customers within their sector which will … RFP response business case build, due diligence through to deal closure. The CGD will be expected to assist in the definition and creation of Service Value Propositions to ensure that we creative robust workforce solutions that are designed and developed to meet the needs of our customers. Key Responsibilities … clients, targeting both transactional and strategic sales Working with the Customer Experience team to deliver and grow existing accounts with overall responsibility for the service delivery and customer relationships Support the Customer Experience team with monthly and quarterly customer review meetings as well as the creation and updating more »

ServiceNow ITOM Visibility Service Mapping Engineer hybrid West London 6+ Month Contract nside IR35 Rate TBC Looking for ServiceNow ITOM Visibility Service Mapping Engineer contractors, responsible for the rollout of the Service Mapping capability. Core Skills include 1+ year's experience of Configuration Management using ServiceNow, experience … of ServiceNow CMDB data model (CSDM) and ServiceNow ITOM discovery & Service Mapping. Is this something you have experience of or would you know anyone suitable? The roles would be hybrid with approx 2 days a week in the West London office and the rest working from home (so you … Umbrella Day rate you would need (as this will likely be inside IR35) when applying with your CV. Roles & Responsibilities: The ServiceNow ITOM Visibility Service Mapping Engineer role sits in the The Service Configuration Management (SCM) team and will be responsible for the rollout of the Service more »

Accommodation Scheme in Vauxhall, London. As Halls Manager, you will be responsible for delivering the best possible experience for our customers and ensuring the delivery of cost-effective facilities and maintenance services. This appointment requires a hands-on approach to work alongside and manage a small in-house team … student turnaround period and check in weekends. Role outline: To manage and motivate a Halls team to operate student accommodation providing a high-quality service for customers To instruct the site team regarding Health & Safety, data protection & current legislation The role will involve managing partnership agreements with large external … institutes and meeting all the relevant KPI’s To support hospitality & customer service functions to include presentation of communal areas, handling of complaints and pastoral issues To manage the student cycle to ensure optimum occupancy and customer satisfaction. This will include marketing activities, scheduling for availability, viewings, check in more »

behaviour analytics (UEBA), point products like anti-virus (AV) and intrusion detection system/intrusion prevention system (IDS/IPS) and penetration testing. The Service Delivery team consists of approximately 20 staff who support and operate the Company's services and there is an opportunity in that team … for a Cyber Security Manager to oversee and govern all security services. Reporting Lines This role reports to Head of Service Delivery Main Accountabilities Technical leadership for all security solutions, including all the 3rd party managed services Maintain the overall security of Company's network, systems, and data … the efficient remediation of vulnerabilities Responsible for analysing all security incidents to determine root cause Determine, recommend, and implement upgrade security measures and controls Delivery security responses for customer and client compliance requirements Developing and managing security plans with vendors Audit activities of administrators and conduct Security awareness training more »

Global Service Desk Manager | Environmental Services | £60,000 - £70,000 | Hybrid | Brentford WeDo has recently partnered with a global Environmental Services organisation who are currently in the market for a Global Service Desk Manager to come on board. The business is currently going through a large scale global … the team structure across their UK and European offices. The individual will have the following experience and skillset. Managing and refining IT incident and service request procedures to elevate service standards. Ensuring smooth implementation of system changes to minimise service disruptions. Leading collaborative service initiatives with … global IT support teams. Implement new SLAs Establishing and meeting IT Service Level Objectives. Mentoring junior members of the the team. Effectively communicating, managing customer expectations, and utilizing feedback for continuous improvement. Anticipating Service Delivery needs aligned with global and regional plans. Collaborating with SMT. Your character more »

issues. The Role: The UK Immigration Manager will be responsible for but not limited to the following: Lead strategic UK immigration compliance projects. Overseeing service delivery including writing and signing off advice, adhering to SLAs and KPIs, reviewing casework on an as needed basis. Advising on complex UK … Supporting the team with complex issues including escalations, delivering solutions and viable options. Identifying opportunities including use of technology to solve problems and improve service delivery, co-managing the rollout of new technology. General team management: monitoring team members' performance, identifying the team's training, development and staffing more »

issues. The Role: The UK Immigration Manager will be responsible for but not limited to the following: Lead strategic UK immigration compliance projects. Overseeing service delivery including writing and signing off advice, adhering to SLAs and KPIs, reviewing casework on an as needed basis. Advising on complex UK … Supporting the team with complex issues including escalations, delivering solutions and viable options. Identifying opportunities including use of technology to solve problems and improve service delivery, co-managing the rollout of new technology. General team management: monitoring team members' performance, identifying the team's training, development and staffing more »

line support activities and requests Leading on the quarterly updates ensuring effective planning, engagement, and testing Management of third parties, especially Croydon's Oracle service delivery partner and Oracle - including raising and escalation of tickets for 3rd line support Stakeholder engagement and comms Oversight of systems usage (access … line support activities and requests Leading on the quarterly updates ensuring effective planning, engagement, and testing Management of third parties, especially Croydon's Oracle service delivery partner and Oracle - including raising and escalation of tickets for 3rd line support Stakeholder engagement and comms Oversight of systems usage (access more »

specialises in protecting renewable energy-producing sites from cyber threats through a primary mixed-proxy firewall (inspecting network security) and a Software-as-a-Service (SaaS) platform for full asset visibility. As the Head of Operations for, you will play a pivotal role in shaping the technical operations, optimising … and further developing value proposition to customers. You will lead a talented team of professionals, from Field Engineers to Delivery Leads, enhancing the technical offering of the solution and streamlining delivery schedules whilst ensuring continuity, security, and performance are managed from within an agile, ‘big picture’ mindset. Essential … leadership to the operations team, ensuring alignment with company goals and objectives with a focus on fostering a collaborative, innovative, and continuously improving culture. • Service Delivery: Oversee the delivery of services to clients, ensuring adherence to service level agreements (SLAs) and quality standards. • Client Relationship Management more »

Role Purpose This role is a crucial interface between Account Management and In-Life Service, wearing a technical hat to help our client's customers grow by driving value from their service, tracking customer health and looking for opportunities to highlight the impact of how our customer conducts … customers in-life experience is what they signed up for; with services delivering the desired outcomes and performing to contracted SLAs. Make sure all service support documentation/knowledge, is comprehensive, accurate and up to date, maintaining the level of service support required. Act as the interface between … for the overall quality of services and performance, ensuring future demand from growth and projects is understood and factored into capacity plans. Provide all service performance reporting as per agreed cadence. In addition to the above responsibilities, the jobholder is required to perform other reasonable duties as assigned by more »

Allen Lane is privileged to be leading the Parliamentary Digital Service's search for a new permanent Managing Director - a career-defining opportunity to lead Parliament's digital service. The Parliamentary Digital Service (PDS), a joint department of both the House of Lords and House of Commons, providing … secure digital services to all parliamentary users. PDS has a total of c.580 staff and the service operationally supports 10,000+ users. The Managing Director will be required to manage an operational resource budget of c.£68M and c.£13M budget of capital expenditure. This is a complex stakeholder … where the basics must be done well. This role will require you to provide strategic digital and technology leadership and a step change in service delivery performance and customer experience. You'll be well positioned to join the dots, enhance internal capability, deliver service excellence, and increase more »

Directory and Server estate and ongoing transformation. You will administer the day-to-day operations of IT infrastructure and services. Work with the Architecture, Service Delivery, and Service Desk Teams, as well as the wider Technology Department to effectively support and administer the full lifecycle of IT … operations Experience with backup and disaster recovery solutions, specifically Veeam Administration of Gateways and Internet content filtering solutions Change management processes Project management and delivery Microsoft Windows Server 2016 or 2019 certifications Excellent demand management, planning, organisation and prioritisation skills Ability to undertake out-of-hours work, during the … meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. Interview dates: 1st interviews 25/04, 2nd interviews 26 & 29/04 Please see the attached more »

Directory and Server estate and ongoing transformation. You will administer the day-to-day operations of IT infrastructure and services. Work with the Architecture, Service Delivery, and Service Desk Teams, as well as the wider Technology Department to effectively support and administer the full lifecycle of IT … operations Experience with backup and disaster recovery solutions, specifically Veeam Administration of Gateways and Internet content filtering solutions Change management processes Project management and delivery Microsoft Windows Server 2016 or 2019 certifications Excellent demand management, planning, organisation and prioritisation skills Ability to undertake out-of-hours work, during the … meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. Interview dates: 1st interviews 25/04, 2nd interviews 26 & 29/04 Please see the attached more »

Salary budget - £26,000 - £30,000 per annum ROLE OVERVIEW: To provide a high quality, proactive desktop support service to our client at London Borough of Bexley Council as part of a customer focused Service Delivery team. Working to contracted SLAs and delivering best in class services … to our customer. Responding to requests from the ICT Service Desk ensuring an efficient response and resolution. MAIN RESPONSIBILITIES: Deliver 2nd Line Service Desk support (break/fix problems and service requests) effectively and in accordance with agreed service levels, standards and processes. Provide PC, telephone … and mobile support including hardware and software, configuration and maintenance. Responding to requests from the ICT Service Desk ensuring an efficient response and resolution details. Ensure that assigned ICT Service incidents are managed effectively and root cause problem analysis is undertaken where appropriate to reduce the number and more »

Job Title: IT Service Manager Location: Holborn Salary: Up to £75,000 per annum Employment Type: Full-time PLEASE NOTE – NO SPONSORSHIP IS AVAILABLE FOR THIS ROLE Key Areas – Google Workspace, ITIL, JIRA, Framework, Transformation, Projects, Management, Direct Reports, Indirect Reports, SLAs, Agreements, Contracts. Technology, Venders, Suppliers, Strategy, Delivery. … Our client, a leading company based in London, is seeking an experienced IT Service Manager to join their team. This is an exciting opportunity for a skilled professional to contribute to the efficient management of IT services and drive transformative projects within the organization. Responsibilities: with suppliers to ensure … optimal service delivery and negotiate cost-effective contracts. reduce costs while maintaining high-quality service levels. discussions and agreements regarding Service Level Agreements (SLAs) with both internal and external stakeholders. service contracts effectively, ensuring compliance and satisfaction. and contribute to IT transformation projects aimed at more »