As a Telco ServiceDelivery Manager, you will manage an experienced team responsible for technical validation of customer orders and raising/delivering off net access work orders with the local Telco providers in UK, Ireland. Belgium, and surrounding countries. Responsibilities Manage a team of experienced Telco ordering … regularly for performance, development and business alignment Manage mandatory compliance training, safety training and process changes Interface with the International process team and refine servicedelivery processes and provide input as and when needed. Build and maintain professional working relationships with third party carrier suppliers Work closely with … to resolution Drive KPI/CPI performance - review live provisioning data with focus on root cause and improvement Closely monitor pipeline orders for timely delivery from off-net access suppliers Engage with customer key contacts – especially during delivery escalations if needed Control of Service Provider monthly Servicemore »
Reading, Berkshire, United Kingdom Hybrid / WFH Options
Data Careers Ltd
Role: Service Lead - End User Device Builds Location: Hybrid - home based with regular travel (Oxfordshire/Thames Valley) Salary: £49,881 + a comprehensive range of Employee Benefits, (including 13.5% Pension scheme and a wide range of travel and shopping discounts) Key Skills: Build and delivery or End … Builds and Roll-outs - Manage quarterly builds and build roll-outs, (configuring drivers, updates/patches etc.), with the support of an EUD Engineer. ServiceDelivery - Manage servicedelivery in terms of regular stakeholder engagement and reporting. Working closely with stakeholders to plan, schedule and provide … include: End User Device Builds/Configuration/Roll-outs, Windows 10, MEM/Intune, Azure AD, Storage, virtualisation etc 2+ years' experience in servicedelivery aspects including providing stakeholder updates of scheduled work Experience of audit processes, or supporting external auditors to secure necessary accreditations - highly beneficial more »
Employment Type: Permanent
Salary: £49881/annum Excellent Pension and Employee Benefits
Reading, England, United Kingdom Hybrid / WFH Options
DataCareers
Role: Service Lead - EUD Builds Location: Hybrid - home based with regular travel (Oxfordshire/Thames Valley) Salary: £49,881 + a comprehensive range of Employee Benefits, (including 13.5% Pension scheme and a wide range of travel and shopping discounts) Key Skills: End User device design, build and delivery … Builds and Roll-outs - Manage quarterly builds and build roll-outs, (configuring drivers, updates/patches etc.), with the support of an EUD Engineer. ServiceDelivery - Manage servicedelivery in terms of regular stakeholder engagement and reporting. Working closely with stakeholders to plan, schedule and provide … include: End User Device Builds/Configuration/Roll-outs, Windows 10, MEM/Intune, Azure AD, Storage, virtualisation etc 2+ years' experience in servicedelivery aspects including providing stakeholder updates of scheduled work Experience of audit processes, or supporting external auditors to secure necessary accreditations - highly beneficial more »
Company Overview We are a leading Regulation Technology (Regtech) Software-as-a-Service (SaaS) company dedicated to simplifying and optimizing compliance processes for financial institutions. We are looking for a Customer oriented ServiceDelivery Manager to ensure the smooth delivery of our solutions to the end … perform a number of duties, including: Project Initiation: Manage discussion around business, systems, data and requirements. Client Project Management: Concisely summarise client requirements, plan delivery and manage to completion, with internal reporting back to managers Configuration Build: along with our configuration analyst, utilise eflow's proprietary software (PATH) to more »
Reading, Berkshire, Tadley, Hampshire, United Kingdom Hybrid / WFH Options
Polar Recruitment Services
in the world as an ServiceNow Administrator on a highly secure site near Reading. Hybrid working is supported. ServiceNow Administrator Job Summary: As the Service Now Administrator you will work on a variety of projects to implement the HR ServiceDelivery (HRSD) module in ServiceNow, working with … stakeholders and the Platform Administrators to ensure user requirements are understood, developed, tested, and delivered to specification. Your job will be a mix of Service Now development and administration. Some of your tasks will include: Documenting business requirements. Building of service catalogue items and workflows in ITSM and … modules. Perform gap analysis. Assist with the UAT Process including writing and reviewing QA and UAT test scripts. Essential skills: Experience implementing ServiceNow HR ServiceDelivery applications. Active SC Clearance. Experience in HR transformation projects and processes. Experience working in an Agile or Waterfall environment. Benefits: Group personal more »
and provide ongoing support. The ideal candidate will have a strong technical background, exceptional problem-solving skills, and a passion for delivering high-quality service to clients. Key Responsibilities 1) System Configuration: Collaborate with ServiceDelivery Analysts and clients to understand their business requirements and configure the … Troubleshoot configuration issues and provide timely resolution. Become familiar with our in-house application PATH. 2) Support: Assist with technical support and guidance to ServiceDelivery Analysts during the onboarding process. Collaborate with the onboarding team to address escalated issues. 3) Documentation: Create and maintain comprehensive documentation of more »
Field Service Engineer £35,000 - £39,000 Reading/M4 Corridor Benefits: Car allowance or company car, Laptop, Phone, Pension We have a fantastic opportunity for a Field Service Engineer to become part of an established business within the Managed Print and Technology industry. As Field Service … Reading focussing along the M4 Corridor area, ensuring that clients issues are being dealt with quickly and efficiently to keep equipment running. As Field Service Engineer day-to-day you will be responsible for: Supplying proactive levels of service to our key customers. Ensuring target responses are met … in line with customer SLA's. Proactive communications with our servicedelivery desk and customers alike. To be considered for the role of Field Service Engineer you will need to demonstrate the following skills and experience: Previous experience within Technical Service within the Managed Print industry. more »
Teneo is l ooking for a Senior Network Engineer to join our growing team with the purpose of providing post sales technical support and service to our customers. Established in 2000 with a Mission of ‘Opening Minds to New Possibilities’, Teneo is a Solutions Provider focused on reducing complexity. … customers Occasionally pre-configure customer systems Advise and/or undertake customer upgrades or configuration changes Work in collaboration with the rest of the servicedelivery team to ensure the smooth operation and maximum performance Follow support processes and identify where these can be improved Work with Managed … Service customers, make Managed Service recommendations, write Managed Service reports, and complete recommended actions Configure, troubleshoot, and manage networking solutions Interface with customers and colleagues for the purpose of developing and implementing networking solutions and policy recommendations Create and propose alternative designs to satisfy performance and technical more »
Reading, Berkshire, South East, United Kingdom Hybrid / WFH Options
First Point Group Limited
budget with agreed business requirements. Reporting to C-level, this role involves directly managing each account manager. The strategy for the UK includes build, delivery and maintenance of key telecom projects including the management of the PMO and field teams that include both direct and subcontract labor. ***** Please note … with clients face-to-face to gain a comprehensive understanding of how clients perceive us as a supply partner. - Managing client relationships from the delivery perspective, ensuring compliance with engagement terms in terms of delivery, commercial aspects, and safety. - Overseeing the vetting and hiring of direct employees and … contracting partners. - Collaborating with account managers on terms and rates for both direct employees and contracting partners. - Facilitating communication between technical, design, and delivery teams. - Possessing RAN/MW roll-out experience. - Approving and assisting, where necessary, with potential business tendering requirements. - Building and managing credible, trusted relationships with more »
Reading, Berkshire, South East, United Kingdom Hybrid / WFH Options
TB2 Ltd
of businesses which have been proven to result in high conversions and high client retention. Our Philosophy Our core business philosophy centres on the delivery of an outstanding personal service. There is a very high emphasis placed on developing strong face-to-face relationships with clients and delivery … to set appointments and follow through the process to close. You will remain the primary point of contact for clients throughout the process of servicedelivery to ensure an excellent experience for them and ensure retention. Personal Situation & Work Environment Work primarily from your own home 24 hours more »
the development, direction, and management of Rocs Cyber Security capability and customer offering. This includes developing and driving the go to market strategy and delivery of Security Services to Rocs existing and growing customer base. The Head of Security Services will be the primary escalation point and lead on …/or on behalf of highly secure and governed UK based public sector organisations. They will develop a full understanding of Rocs services and delivery capabilities; leveraging this knowledge to propose and execute growth which will impact the Cyber Security Services practice revenue and GM position. This role requires … an individual who is comfortable with leading a developing area of Rocs customer facing portfolio. Supporting Rocs sales, pre-sales, and servicedelivery teams to identify opportunities and create bespoke customer propositions, with the aim of building a fully operational SOC alongside a Cyber Security Consultancy practice. Due more »
Reading, England, United Kingdom Hybrid / WFH Options
Magnit
deliver meaningful results that positively transform the largest companies around the globe. About the Role Client Services Consultant (CSC) is responsible for the efficient delivery of Magnit’s services to our clients. This position will work closely with vendors (panel suppliers), client hiring managers and cross-functional teams, utilizing … the VMS tool to ensure smooth service delivery. What You Will Do • CSC is responsible for the day-to-day delivery of Magnit’s products/services • The CSC must maintain quality client service and day to day operations with a focus on meeting contractual deliverables and more »
Pay: Comprehensive sick pay package. Training and Development: Robust plans for career growth. Internal Progression: Opportunities to move contracts internally, promoting career advancement. Long Service Awards: Recognising commitment and dedication. Mortgage Advice: Assistance for employees seeking mortgage guidance. Employee Discounts: Enjoy discounts on various retailers, gym memberships, and restaurants. … environment, providing HVAC services to clients in Reading, High Wycombe, Harpenden, and Crawley. Responsibilities: Conducting maintenance, repairs, and installations of HVAC systems. Responding to service calls and providing efficient solutions. Ensuring compliance with health and safety standards. Managing and maintaining the pool van and associated equipment. Collaborating with internal … teams to enhance service delivery. Requirements: Proven experience as an HVAC Engineer. Relevant qualifications in HVAC systems. Excellent problem-solving skills. Strong communication and customer service skills. Full driving licence. If you are a skilled HVAC Engineer looking for a challenging and rewarding role, with excellent benefits and more »