1 to 25 of 68 Service Delivery Jobs in the South West

Government Clearance Telecommute: Yes-May consider hybrid teleworking for this position Travel Required: Yes, 10% of the Time Positions Available: 1 Role title:IT Service Manager At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and … gain and maintain the highest level of UK Government clearance Location: Cheltenham . About Your Opportunity: An exciting opportunity has arisen for an IT Service Manager to become part of our existing service management team in our Cyber & Intelligence organisation. This role is vital to the support and … delivery of existing and future mission critical services for our customers. Your Benefits: Flexible working schedules -we offer flexible and hybrid working arrangements. Talk to us at the application stage about any scheduling preferences you may have. Flexible Benefits Package – choose which NGUKL benefits you want to satisfy your more »

C (Desired) About the Employer GRATTE BROTHERS LIMITED As one of the UK’s leading building services companies, we are committed to providing outstanding service delivery in every area of our business. We pride ourselves on building long-term relationships, so understanding our clients’ needs is a key … priority for us. We also recruit, retain and develop people with the knowledge, skills and attitude to deliver consistent service and only work with supply chain partners who share our high standards. The incredible rate of technological change in our industry presents both opportunities and challenges for our clients more »

queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Business Operations, Presales, Service Delivery and Project Management) to manage the customer experience. NB: Candidates must be eligible and willing to go through BPSS security clearance Skills more »

crucial role within the Integral software solutions team. This role is responsible for understanding, capturing and translating business and user requirements into specifications, scoping delivery plans for technology development, and executing technical and user acceptance testing. The Business Support Analyst will also provide essential support in the implementation, operation … and business users. Support the release management process of our core applications. Experience Knowledge of CAFM or EAM systems Experience of FM/engineering service delivery business processes and organisations Understanding of a typical software development life cycle Previous experience in a business analysis, application support or similar more »

business. Reporting to the Head of Infrastructure & Applications, this role is an integral part of the leadership team, providing strategic direction for the broader Delivery & Operations function and will have line management responsibilities Key Responsibilities: Play a key role in shaping, implementing and in the adoption of changes to … model or organisational structures Provide leadership and team management, under a matrix structurecontinuous improvement, and embedding best practices, processes, and methods. Ensure operational IT Service Delivery, aligning services with agreed-upon service levels, standards, and policies. Service delivery, project and budget management The successful candidate … will have experecne within: Experienced team lead/management who can demonstrate project/service delivery Windows Server, all versions including core Exchange, SharePoint and Azure AD Power Platform Management PowerShell and Bash Scripting If you are interested in this fantastic opportunity please apply online or for more more »

our world. Join us. As a SEA Naval Combat Systems Engineer, you will support our Complex systems division as a Naval Systems Integration Process Service (NSIPS) Matter Expert reporting to the NSIPS Project Manager. What we offer Your work, your contribution, deserves to be recognised and rewarded. Have a … areas Onsite bistro (Barnstaple office) and free hot and cold beverages Onsite showers and toiletries provision Free onsite parking What youll be doing NSIPS Service Delivery Conducting of Ship/Submarine combat system audits NSIPS related bid and enquiry work Wider capability area technical project work for naval more »

Site Staff/System. * Prioritising and delegating reactive and Planned Preventative Maintenance tasks to the Engineering team and Supply Partners ensuring optimum levels of service delivery are being achieved. * Ensure that Planned Preventative Maintenance is carried out in line with task schedules and industry best practices Candidate requirements more »

and manage the use of digital tools to capture, share and use information to enhance project/contract delivery. This role is responsible for service delivery of project or contract information management and tactical deployment of project-based technology. Your work environment Though you may be deployed nationally … of the DPS digital strategy. Manage risk, opportunityand commercial impact communication within the project/contract team, ensuring compliance with BAM procedures. Manage the delivery of the Project and/or Asset Information Model, as specified in the Exchange Information Requirements (EIRs) and BAM requirements. Implement systems for information more »

Role: Test Manager Location: Remote (occasional Travel to Yeovil) Duration: 6 Months Brief The Test Manager will be responsible for our Service Validation & Testing performed during the transition and during the term of Client contracts spanning Managed Print and Content Capture Services, and production print centres. The Account Test … Management and creation of Phased Test plans, e.g CIT, SIT, UAT. Authoring and creation of Test scripts from HLD, LLD and requirements. Xerox Print Service compliance with the Client's Test Strategy Xerox Print Service compliance with the Client's Testing Policies, Processes, Procedures Ensure alignment of all … types, including (but not limited to); System Testing Integration Testing Performance Testing Regression Testing User Acceptance Testing Report Testing Financial Testing Operational Acceptance/Service Acceptance Testing Cutover/Implementation Testing (inc. zero tests) Required Skills and Experience Knowledge and hands on experience of managing virtualised test environments. Knowledge more »

thrive in today's complex world. The Candidate: We are looking for a bright, driven, customer focussed professional to join our clients Hybrid Cloud Delivery team, and work alongside Enterprise Data Engineering Consultants to accelerate and drive data engineering opportunities. This is a fantastic opportunity for a dynamic individual … personable self-starter who relishes the fluidity and collaborative nature of consultancy. The Role: This role sits on our clients Advisory and Professional Services delivery team, who provide thought-leadership, industry know-how and technical excellence to consultative engagements. Helping customers to reap maximum business benefit from their technical … and external teams and be a confident participant as well as a leader Assisting with solution improvement activities driven either by the project or service Essential Requirements: Excellent knowledge of Linux operating system administration and implementation Broad understanding of the containerisation domain adjacent technologies/services, such as: Docker more »

Position Duties and Responsibilities Provide crucial support to users and 3rd parties by triaging and resolving incidents where required, supporting problem investigations, and fulfilling service requests. For applications managed by RBSL, this role will monitor, maintain and drive improvements to the application service with users and business owner. … Act as Service Owner for a range of application systems, representing these services and ensuring their day-to-day management meets SLAs, liaising with third-party suppliers when necessary to ensure timely resolution. Maintain a strong customer focus and collaborate with Business Owners and Users, assisting them in effectively … and manage Knowledge Base articles for their applications. Develop supporting application user process and procedures. Act as the point of escalation for major incidents, service failures, or customer complaints related to the services you support. Keep relevant Business Owners informed and engage in ongoing customer liaison until resolution. Possess more »

targeted financial software applications to large banks and motor manufacturers. These financial applications are provided in almost all cases under a Software as a Service (SaaS) model. The SaaS services are hosted across 5 globally distributed data centres and an ongoing transformation project over the next 5 years into … are will the role involve? Maintaining and continuously improving data centre infrastructure. Adopting, configuring, and maintaining third party products, as used in the overall service delivery, considering concerns such as security, cost, and functionality. Critically evaluating processes and methods of working and work to improve their efficiency. Providing more »

targeted financial software applications to large banks and motor manufacturers. These financial applications are provided in almost all cases under a Software as a Service (SaaS) model. The SaaS services are hosted across 5 globally distributed data centres and an ongoing transformation project over the next 5 years into … are will the role involve? Maintaining and continuously improving data centre infrastructure. Adopting, configuring, and maintaining third party products, as used in the overall service delivery, considering concerns such as security, cost, and functionality. Critically evaluating processes and methods of working and work to improve their efficiency. Providing more »

be based in their Bristol office. You will be working as part of a global operations team with the goal of ensuring the highest service levels of availability of the mission critical software services provided. The role requires you to take accountability for any highly visible, complex and SLA … impacting issues that occur across their service offering. Manage the incident process, through taking ownership for matrix managed resources to restore normal service operation as quickly as possible to minimize the impact to service and business operations. Ultimately accountable for the efficiency and effectiveness of the Service Delivery during the life cycle of the Incident for its particular customers, stakeholder and business unit. Key responsibilities: First point of contact for all Cloud Operations managed major incidents Drive all major incidents through the rigorous adoption and adherence to the major incident management process. Chair and own more »

office in Cirencester. The Business Operations team that you will be managing work closely alongside their internal teams (principally Sales, Presales, Project Office and Service Delivery) within the business to support clients across several portfolios. Key responsibilities: The Business Operations Team: Collaborating with project and sales teams to … do not meet this requirement cannot be progressed. You will have experience in team management in an IT reseller or MSP focusing on: Business service orientation with prioritisation, flexibility, and meeting deadlines. Achieving and measuring procurement savings while upholding quality and preferred supplier relationships. Managing key supplier relationships and … not Flat Fee Recruiter should they wish to move forward with your application. Other suitable skills and experience include Procurement Lead, Team Management, Business Service Focus, Operations Manager, Supply Chain Management, Business Support Lead, Procurement Operations Lead, Logistics Coordinator more »

I am working with one of my favourite clients to recruit a Service Desk Manager to lead an expanding team of Service Desk Analysts within their UK Top 100 Professional Services firm. This position is based at my client's Bath office, offering a competitive salary of up … plus a comprehensive benefits package. Our client places great emphasis on workplace culture, so the ideal candidate will be experienced in a Service Desk Manager or leadership role, preferably within a legal or professional services environment, and will also embody a friendly and approachable attitude to align with their … team ethos. The ideal candidate will have the following skills and experience: Robust understanding of IT service management frameworks and hands-on experience implementing ITIL best practices. Exceptional communication and interpersonal abilities, capable of engaging effectively with stakeholders across all levels. Demonstrated proficiency in team leadership and motivation, with more »

Identify and research significant "Major Projects" through Market Intelligence (including ABI, customer pipelines, internal knowledge sharing). Create a pipeline of opportunities and agree delivery strategy with NWP stakeholders. Create and maintain a full pipeline of specific hire and training opportunities per project and oversee the conversion of these … including diarised customer meetings to review - progress on jointly agreed actions, Key Performance Indicators (KPI's), customer satisfaction and revenue trends. Gather and present service delivery and operational KPIs to customers and ensure corrective action plans are in place to continuously improve performance. Implement effective account management techniques … and individual Project Mobilisation Plans for each target project. Work with regional NWP's teams to agree and deliver an effective sales approach and service support. These aspects must be measurable. Understand the impact of each commercial agreement in place or being bid, considering all aspects of NWP's more »

Hays are partnering with a large engineering consultancy to support in the recruitment for a new leadership role that sits within their Technology Solutions Delivery & Support team. The role is permanent and paying circa £80,000pa depending on experience, but may flex for the right person. The role will … spearhead efforts and provide technical leadership for clients' IT transformation activities. You'll provide effective leadership and direction and develop the capabilities of the delivery & support team. You'll contribute to best practice, manage the resourcing of the team and provide technical leadership across various projects, whilst also developing … in a similar senior role overseeing and driving similar initiatives, ideally within the defence, IT, government sector. You'll have broad exposure across solution & service architecture, service management, operations & delivery, IT system implementation and lifecycle management. You'll have fantastic communication skills and be effective at liaising more »

Planning & Delivery Analyst - Remote Working £27-32K Job Summary/Goals Planning & Delivery analysts are critical supporting the seamless coordination of three critical functionsasset management, software solutions, and business intelligence. The primary objective is working with project leads/teams, business functions and third-party stakeholders to … Providing business updates on projects and initiatives including timelines, risks/issues, cost tracking and benefit realisation. Identifying interdependencies across functions and optimising the delivery plan. Working with project leads to capture progress/issues for approved projects. Ensure effective communication and stakeholder management. Provide updates to business stakeholders … and offer due diligence. Align projects with demand from internal and external supply, helping to map resource requirements. Experience Have worked in an Engineering Service Delivery environment or similar. Experience of work with multifunctional teams. Have worked with business applications/software to create project plans and business more »

VOIP engineers. This is an exciting time to join with large digital transformation and IT modernisation services programmes ongoing. You'll support the IT service delivery manager and head of IT services across various projects, BAU and strategic work. You'll provide day to day leadership of the … will work for a great organisation and join at an exciting time. You'll play a critical role in the ambitious IT modernisation and service improvement plans and work with a great team. You'll receive a salary up to £52,677 and enjoy very flexible working arrangements. You more »

do? Our P3M team is at the heart of everything we do within QinetiQ. The expertise of our team is essential to the successful delivery of our customer commitments and we empower them to run some of the UK's the most critical defence and security projects. Day-to … to apply your expertise across the wide range of project types and methodologies we use - from pure research, to consultancy, through to product and service delivery. Whatever your specialism or background, you can expect ongoing development to help you excel and advance. This includes expert training and mentoring, with more »

Up to £30k DOE | Hybrid Working | Great Benefits and Work-life Balance A privately owned, growing technology company are looking for a Service Delivery Analyst to join their team based in Exeter. This is a full-time permanent position offering hybrid working; with a minimum of 2 days … week in the office. With working hours of 37.5 hours per week, Monday to Friday covering 8 am- 6 pm (Rota). As a Service Delivery Analyst , you will be required to conduct site visits mainly in Devon and on occasion, you will need to travel further afield … i.e. Cornwall, Somerset, and Bristol areas. A driving licence and your own vehicle with business insurance are essential. Service Delivery Analyst Responsibilities: Being the first point of contact for customers contacting the Service Desk, taking ownership of the enquiry from start to finish Dealing with a range more »

to ensure the day-to-day running of the college Productivity platform services are delivered to a high standard and in accordance with defined service level agreements. This role would be focussed around SharePoint Online, OneDrive for Business, Power Platform and associated technologies that are heavily utilised within the … college. The role is also responsible for the Productivity continual service improvement ensuring that the college has appropriate and available Productivity platform services to support its ongoing needs. Accountabilities Key responsibilities: Responsible for the successful delivery of Productivity services within a Service Management framework and in line … with the agreed college standards and Service Levels; Responsible for managing the resolution of major incidents and any escalated issues relating to Productivity tools within Microsoft 365 (SharePoint, OneDrive for Business, Power Platform, Office Online); Responsible for supporting delivery of technological change across the Productivity platforms; • Responsible for more »

Service Delivery Manager Please note this role requires you to be holding an Active DV (Developed Vetting) Clearance The Organisation : This Big 4 consultancy, specialising in Defence and Security, is renowned for its commitment to excellence and innovation. With a track record of delivering impactful solutions and expertise … with business process owners and technical teams to define operational requirements across various project stages. • Showcase expertise in defining and executing project plans, including service transition plans. • Exhibit leadership in guiding delivery teams through traditional/hybrid and agile methodologies. • Understand the procurement lifecycle, including requirements gathering, evaluation … skills. • Display financial acumen in managing engagement financials effectively. • Proficiently capture and manage project and programme risks and issues. • Hold one or more recognized delivery certifications such as PMP, Prince2 Practitioner, MSP, Certified Agile, Certified Scrum Master, SAFe Agile, or ITIL. • Possess familiarity with one or more common technologies more »

Job Title : Service Engineer Location : Chester-Le-Street Salary : up to £34,000 We are delighted announce that we are collaborating with a well-established MSP situated in the North East to recruit a Service Engineer. This is an incredibly exciting opportunity to join our client during a … period filled with exciting and ongoing projects. Primary Responsibilities (Service Delivery): Detecting and resolving faults, delivering remote support, ensuring regular updates on tickets, and promptly responding to emails, all while maintaining a high-quality customer experience through effective communication and customer care. Adhering to service level agreements … and meeting deadlines. Collaborating efficiently as part of the service team, often working independently. Escalating incidents to Senior Engineers when necessary. Assisting in customer meetings alongside the Head of Department, Team Leader, or Account Manager. Creating customer support documentation. Recording daily timesheets in accordance with company policies. Traveling to more »