2 Service Delivery Jobs in Stoke-on-Trent

skills, good telephone manner, general understanding of databases, word processing & the internet. The post holder must be willing to build knowledge of the contract service standards, payment mechanism and familiarity with the client to support the site management teams to manage contractual obligations. Responsibilities The post holder will assist … in the running of the CAFM system and administrative service to the management teams throughout the region, including support in maintaining contractual compliance and mitigation of service failures. To provide a timely and effective service as a critical part of the facilities team. Support other contracts and … training and coaching for new employees Other Responsibilities Support the CDM in compliance with the PPM programme Support the CDM in compliance with client service level outputs Support the CDM in compliance with company Quality Assurance procedures Supporting the CDM in aspects of Health and Safety standards in the more »

with a passion for sustainability and making a positive impact on the environment? If you enjoy leading people and would thrive in a busy service desk environment, then this could be the perfect role for you! Are you an experienced Technical Services Manager looking for an exciting new challenge … points including phone, chat and email. Liaison with Head of Technical Services and other departments to identify trends, suggest improvements to support more efficient service delivery. Provide resolution to ensure outstanding customer service is being delivered in line with policy. Direct line management of a growing team including … Experience working with renewable energy systems, products and technology (e.g batteries/inverters) would be desirable. Excellent spoken and written communication skills. Outstanding customer service skills showcasing your positive and helpful attitude – leading by example. Confident use of IT systems, software and diagnostics. Interest in problem solving and issue more »