1 to 25 of 50 Permanent Service Delivery Jobs in the Thames Valley

Service Delivery Manager Job Type : Full Time, Permanent Location: Oxford Salary: £30,000 - £40,000 per annum Key Responsibilities You will ensure compliance with standards and regulations related to service provision, including SLA adherence and maintaining quality standards. Collaborate with the operations manager to address concerns and … build and maintain high-performing team and to foster a positive working environment. Co-lead meetings with external entities and internal teams to discuss service issues, progress, and outcomes. Additionally, you will develop and present reports on service delivery performance to top management and the operations manager. … Facilitate effective communication between clients and the service delivery department, ensuring clarity and alignment of customer requirements and expectations. You will ensure that the delivery environment possesses the necessary technical skills and knowledge to meet client needs. Your focus will be on identifying areas for improvement and more »

want to progress and develop their career in a fast-paced tech company. Role Description We are seeking a highly motivated and detail-oriented Service Delivery Analyst to join our dynamic team at eflow Global. The Service Delivery Analyst will play a crucial role in ensuring … the successful onboarding of clients onto our platforms, managing multiple onboardings concurrently, and collaborating across departments to deliver exceptional service to our clients. It is NOT essential to have prior experience in Regtech or FinTech. Attitude, team ethic and transferable skills are most important to us. We are specifically … the relevant teams internally. Career Progression This role offers a clear career path for growth within the organisation. The progression is as follows: 1) Service Delivery Analyst (Current Role) - Focus on mastering onboarding clients and client support Develop expertise in the onboarding process and day-to-day use more »

business become an intelligent, connected organisation in order to deliver our digital transformation and turnaround. The Incident Management Lead will be an experienced IT Service Management professional with responsibilities to support the delivery of Incident Management in a 24x7 operational environment supporting all Thames Water business areas. The … fit for purpose to meet the needs of the Thames Water Business. What you’ll be doing as an Incident Management Lead Support the delivery of the Incident Management process, priority matrix, procedures and guidelines Assist in managing the Incident Management Process and ensure it is delivered to the … agreed level of performance to support service availability Act as the focal point for Incident Management for Thames Digital, acting as the key contact and escalation point in particular around P1 Major Incidents and P2 Business Significant Incidents on a rota to cover 24/7/365 support more »

Role: Service Lead - End User Device Builds Location: Hybrid - home based with regular travel (Oxfordshire/Thames Valley) Salary: £49,881 + a comprehensive range of Employee Benefits, (including 13.5% Pension scheme and a wide range of travel and shopping discounts) Key Skills: Build and delivery or End … Builds and Roll-outs - Manage quarterly builds and build roll-outs, (configuring drivers, updates/patches etc.), with the support of an EUD Engineer. Service Delivery - Manage service delivery in terms of regular stakeholder engagement and reporting. Working closely with stakeholders to plan, schedule and provide … outs, Windows 10, MEM/Intune, Azure AD, Storage, virtualisation etc, also more legacy expertise, ie. SCCM expert level knowledge. 2+ years' experience in service delivery aspects including providing stakeholder updates of scheduled work Experience of audit processes, or supporting external auditors to secure necessary accreditations - highly beneficial more »

+ a comprehensive range of Employee Benefits, (including 13.5% Pension scheme and a wide range of travel and shopping discounts) Key Skills: Build and delivery or End User Devices, (ITIL, ServiceNow, SLA's etc.) (Technical: Windows 10, M365, MEM/Intune, SCCM, Azure AD, Storage, Virtual Desktop, Storage solutions … and build roll-outs, (configuring drivers, updates/patches etc.), with the support of an EUD Engineer. Includes using master/template build profiles. Service Delivery - Manage service delivery in terms of regular stakeholder engagement and reporting. Working closely with stakeholders to plan, schedule and provide … outs, Windows 10, MEM/Intune, Azure AD, Storage, virtualisation etc, also more legacy expertise, ie. SCCM expert level knowledge. 2+ years' experience in service delivery aspects including providing stakeholder updates of scheduled work Experience of audit processes, or supporting external auditors to secure necessary accreditations - highly beneficial more »

role. If you have relevant experience within Account Management in a Digital or Agency capacity, wed love to hear from you! Role info: Digital Delivery Account Manager Witney/Oxford Oxfordshire Based | Hybrid Home Working 2-3 days (5 days on site during probation, 3-4 days onsite flex … thereafter) £35,000 - £55,000 Depending on Experience Level Plus Great Benefits & Perks Product/Service: We build Mid to Enterprise CMS systems, eCommerce platforms, Web Applications Clients: HMV, YO!, Optibac, De Beers, Oxford Brookes University and more Your Skills: Account Management Fantastic communication and relationship building skills Waterfall … is incredibly important to us as when were aligned everything in the world feels just that little bit better, so were building a new delivery team around our trusted values: Integrity - we do the right thing Collaborative we work together Confident we demonstrate our expertise Attentive we pay attention more »

If you have relevant experience within Account Management in a Digital or Agency capacity, we'd love to hear from you! Role info: Digital Delivery Account Manager Witney/Oxford Oxfordshire Based | Hybrid Home Working 2-3 days (5 days on site during probation, 3-4 days onsite flex … thereafter) £35,000 - £55,000 Depending on Experience Level Plus Great Benefits & Perks Product/Service: We build Mid to Enterprise CMS systems, eCommerce platforms, Web Applications Clients: HMV, YO!, Optibac, De Beers, Oxford Brookes University and more Your Skills: Account Management Fantastic communication and relationship building skills Waterfall … important to us as when we're aligned everything in the world feels just that little bit better, so we're building a new delivery team around our trusted values: Integrity - we do the right thing Collaborative – we work together Confident – we demonstrate our expertise Attentive – we pay attention more »

Audio Visual Service Coordinator £24,000 - £28,000 pro rata Reading Part-Time; 9.00 - 15.00 (can be flexible) Permanent Our client is looking for an Audio-Visual Service Coordinator to coordinate all their Audio-Visual Service Contracts whilst live and provide a high level of support and … with exciting well-known brands to broaden customer experiences with the sole purpose of changing the way people work and communicate. The Role The Service Coordinator plays a vital role in ensuring seamless technical support services and maintaining strong customer relationships. Our client is responsible for managing service callouts, coordinating technical visits, and overseeing the administrative aspects of service contracts. The role involves close collaboration with internal teams, external suppliers, and customers to deliver high-quality service solutions. Key Responsibilities Service Call Management: Respond promptly to technical service calls, ensuring a two-hour more »

Service Manager Service Manager/Customer Experience Manager required by a leading Cloud Technology company based in Bracknell. The company are continuing to expand globally and require a Service Manager to support their UK customer base, taking responsibility for the end-to-end customer experience. The company … in the office and 2 days from home. Essential experience: Bachelors degree in a relevant subject Experience in a similar customer facing role within Service, Delivery, or Client relationship management Software Development lifecycle experience Cloud platforms Ability to manage and motivate others Any experience in the following would … be advantageous: Project management/delivery within the IT or Telecoms sector Service Review meetings with customers/providers Security clearance This is an exciting opportunity to join a rapidly expanding company with offices worldwide. If you are looking for a role of this nature, please contact RyanOatley more »

a comprehensive range of Employee Benefits, (including excellent Pension, and a wide range of travel and shopping discounts) Key Skills: Business Relationship Manager/Service Delivery Manager experience, bridging the gap between Business Units and ICT. Technology road mapping, driving User Experience, writing Business Cases, Information Governance and … with Technical Architects to check High Level Design The successful candidate will be able to demonstrate: Essential: 15 - 20 years in ICT management/service delivery/solutions 5+ years in similar role as Business Relationship Manager/ICT Business Partner/ICT Service Manager etc., where … Experience at all times and awareness of the User Journey throughout all new business cases/projects Supplier management skills, able to take projects delivery to ITT stage if needed verbal and written communication skills to liaise confidently across the team and a wide variety of stakeholders. Good understanding more »

a comprehensive range of Employee Benefits, (including excellent Pension, and a wide range of travel and shopping discounts) Key Skills: Business Relationship Manager/Service Delivery Manager experience, bridging the gap between Business Units and ICT. Technology road mapping, driving User Experience, writing Business Cases, Information Governance and … Liaise with Technical Architects to check High Level Design The successful candidate will be able to demonstrate: Essential: 20+ years in ICT management/service delivery/solutions 5+ years in similar role as Business Relationship Manager/ICT Business Partner/ICT Service Manager etc., where … at all times and awareness of the User Journey throughout all new business cases/projects Strong supplier management skills, able to take projects delivery to ITT stage if needed Strong verbal and written communication skills to liaise confidently across the team and a wide variety of stakeholders. Demonstrable more »

time, Permanent Start Date: ASAP An exciting opportunity has arisen to join us as a Project Manager. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look … off meetings with limited supervision. You will be the first point for escalations and respond to questions in real-time. You will also conduct service reviews and assist with contract renewals. Projects will vary in terms of scale and complexity across a diverse range of SMEs and hospitality clients. … and proactively identify resource challenges, constraints, issues, and risks. This is the perfect role for someone already working as an IT Project Manager/Service Delivery Manager or someone currently working within hospitality with exposure to large-scale projects and keen to consolidate their experience in a dedicated more »

As a Senior Regional Service Engineer, you will join a dedicated service team, where you will play a pivotal role in upholding the Krcher brand while delivering exceptional service to their customers. Within this role you will predominantly, maintain and repair for the South West covering where … be Oxford to Swindon. This role offers an exciting opportunity to contribute to the growth and success of Krcher by providing first class professional service and support for industrial cleaning equipment. Krcher, a globally recognised leader in cleaning technology renowned for commitment to innovation, quality, and customer satisfaction, Krcher … offers a dynamic work environment where employees can excel and grow professionally. Key Responsibilities for the Senior Regional Service Engineer Maintain a high standard of service and repair on all cleaning equipment, ensuring world-class service delivery Serve as a custodian of the Krcher brand, embodying more »

Service Desk Engineer (1st line) Oxford - Onsite Up to £26k + Benefits Join a multiple award winning Microsoft Solutions Partners who have gained credible praise for their commitment to customer satisfaction across the UK. As a personable and dynamic Service desk Engineer you will be based on site … in Oxford, providing top-notch 1st/2nd line support and contributing to the success of the service delivery team. As the successful Service Desk Engineer you will have: Experience as a ServiceDesk engineer (1st line level) supporting SMEs. Windows Server 2016 and Windows 2019 Windows … Raid configurations, iLO, on servers. Active Directory – configure new users, new OU’s, configure sites and services, resolve issues. DNS Firewalls As the successful Service Desk Engineer you will be responsible for: Provide technical software, hardware and network problem resolution onsite to client. Performing problem diagnosis and guide users more »

Field Service Engineer £35,000 - £39,000 Reading/M4 Corridor Benefits: Car allowance or company car, Laptop, Phone, Pension We have a fantastic opportunity for a Field Service Engineer to become part of an established business within the Managed Print and Technology industry. As Field Service … Reading focussing along the M4 Corridor area, ensuring that clients issues are being dealt with quickly and efficiently to keep equipment running. As Field Service Engineer day-to-day you will be responsible for: Supplying proactive levels of service to our key customers. Ensuring target responses are met … in line with customer SLA's. Proactive communications with our service delivery desk and customers alike. To be considered for the role of Field Service Engineer you will need to demonstrate the following skills and experience: Previous experience within Technical Service within the Managed Print industry. more »

and technical expertise in the Master Data area and is in charge of providing support for Global Applications products to business users, including ITIL Service Delivery process, delivering Continuous Improvement and Service In-take for products deployed by the Project Teams. This role is part of the … Global Digital Operations organisation, within the Business Delivery Services Team. What are we looking for? Strong Master Data/Data Management technical background Proven experience working on Applications IT Products and Services/Support Capable and Flexible to develop IT Knowledge and Leadership Functional & technical knowledge in ERP solutions … and business capabilities strategies. Maintain awareness of industry directions for products and services, to define new, cost-effective solutions or evolve existing solutions optimally. Service management with 3rd Party vendors based on role model operational excellence, with overall accountability on the metrics for service (SLAs. Availability, performance, etc more »

Role Specification JOB TITLE: Field Service Engineer LOCATION: Field Based SALARY: £30,900 WORKING HOURS: Any 4 days out of 7 + every other weekend MAIN PURPOSE OF JOB To deliver a comprehensive Service Support and Service Delivery engineering function which is cost effective and efficient … Equipment within our Retail High Street Licensed Betting Offices. KEY ACCOUNTABILITIES Installation, maintenance and repair of network infrastructure, audio/visual installation, CCTV, Self Service Terminals, IT equipment and associated peripherals. Report to engineering management and liaise with Retail Service Desk and Retail Support daily. Full compliance with more »

infrastructure and services for major events worldwide for partners including Sky and ITV. They play a crucial role in enabling seamless connectivity and content delivery for live broadcasting, events coverage, and media distribution. Their comprehensive range of solutions encompasses Managed Outsource Networks, Shared Fibre Networks, Satellite Services, and Managed … initiatives, and product development to drive business growth. Analyse customer requirements and design solutions that exceed expectations, documenting solutions effectively and taking ownership of service delivery. Develop and maintain technical relationships with customers to ensure the successful delivery of service contracts and business objectives. Provide technical input … for requests for information (RFIs), requests for proposals (RFPs), and contract negotiations. Continuously improve service delivery methodologies to meet customer requirements and industry standards. Build and maintain positive relationships with key stakeholders, including staff, customers, and industry suppliers. Stay updated on industry trends and technological advancements, driving innovation more »

supporting regulatory changes, and promoting data protection objectives through various channels. Our ideal candidate will be passionate about data protection, dedicated to delivering exceptional service and driven by a desire to make a positive impact in the education sector. You will embrace our company values of teamwork, care, excellence … straightforwardness, positivity, and delivery, embodying these principles in your daily interactions and work ethic. You will report to the Chief Operating Officer and Managing Director of Data Services Skills/Abilities Essential Excellent customer service skills and a professional demeanor Accredited Data Protection Officer (DPO) with legal compliance … environment. You may have experience in the following: Compliance Manager, Chief Privacy Officer, Data Privacy Specialist, Information Security Officer, Compliance Analyst, Data Governance Manager, Service Delivery Manager, Service Operations Lead. REF more »

to-day IT 2 nd and 3 rd line support activities for Schools. The IT Support Technician will liaise with School staff, the IT Service Desk and other 3 rd line support teams to identify, prioritise, own and resolve all IT support and service requests. The IT Support … Technician will work closely with the Projects teams to assist with the seamless delivery of technology transition projects This position is a UK role and will be required to support other schools/sites as requested by the UK Service Delivery Manager. Key Responsibilities Provide 2 nd … and 3 rd line support to UK School staff and students Support Transformation Projects Work alongside and support strategic technical delivery and IT Solutions Strategy Carry out routine BAU maintenance of all computer hardware and network services to maintain agreed availability. Respond to and resolve IT faults and requests more »

The IT Operations Site Support team provides end user support, project delivery across on-premises and cloud-based end user IT services and applications. They work across functions providing expertise and input into daily productivity challenges, continuous improvement activities, operational issues and multiple business and IT project initiatives. The … technologies, enterprise device management and application deployment, manufacturing shop-floor application, and printing to ensure the stable operation of the organizations IT end user service provision in accordance with global standards. The role also involves scheduling direct activities to resolve escalated hardware and software problems in a timely and … accurate fashion. Responsibilities: Provide technology, data and process support to Essentra for an effective and professional IT service across the broader organisation, with commensurate travel as appropriate. Support of key functional areas across Microsoft Office 365 cloud applications and services, client platform technologies, enterprise device management and application deployment more »

Service Desk Technician Chalfont £25,000 + Hybrid + Education Funding An incredible opportunity awaits an ambitious person who is looking to start their IT career to flourish within an established company in an exciting role. In this position, you will provide comprehensive technical support for the company's … your existing knowledge in IT and is most suitable for a junior engineer who is looking to kick start their IT career. As a Service Desk Technician you will be responsible for logging incidents into the helpdesk system, engages customers to understand and address their requirements, provide technical support … Azure, and basic networking Strong communication skills and ability to collaborate effectively in a team to resolve customer issues The role: Log incidents and service requests into our helpdesk system with comprehensive documentation Engage with customers to promptly address technical concerns, demonstrating effective communication skills Provide technical support for more »

lead a small dynamic team in developing, optimising, and securing technology solutions across all sites within the business. Ensuring high standards of performance, customer service, and security by overseeing infrastructure architecture, managing internal and external stakeholders, maintaining service levels, and driving continuous improvement, focusing on IT and Cybersecurity … the IT Infrastructure and security architecture across all sites, with a focus on end-user computing and Microsoft 365 technology stack. Driving IT customer service and continuous improvement initiatives while ensuring a ‘security-by-design’ approach to maintaining hardware, software, and network security measures. You will be leading the … optimising, and supporting IT infrastructure and security architecture • Leading the internal infrastructure team, providing guidance, coaching, and management • Collaborating with stakeholders including project teams, service desk, operations teams, and external partners • Managing key external infrastructure 3rd parties and suppliers, ensuring performance and service levels • Implementing a ‘security-by more »

contribution) Life Assurance Discounts - access to savings on a wide range of everyday spending Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring for your family A host of voluntary & core benefits to suit your health and wellbeing - more information available on … to enhance the system development Whilst not to be considered a check list, candidates should be able to demonstrate some of the following: HR service delivery and customer service skills Adept at process documentation and improvement High attention to detail and accuracy Analytical capabilities and the ability more »

Security Standard (BPSS)/be eligible for SC Clearance (must have resided in the UK for the last 5 years) including The Disclosure & Barring Service (DBS) checks for criminal convictions. The Role UKAEA's Computing Division encompasses a comprehensive suite of digital tools and techniques, supporting activities such as … UKAEA's mission of delivering sustainable fusion energy and maximising scientific and economic impact. The role of Change & Problem Manager, reporting to the IT Service Management Group Leader within the Enterprise Infrastructure Solutions Unit, is pivotal. This role involves assessing the need for change, analysing current states resulting from … standards. - Conduct IT problem investigations using root cause analysis and trend analysis to prevent future interruptions. - Enforce cross-process compliance and coordination to enhance service delivery and promote a proactive culture of fault identification and reliability improvement. Qualifications Essential Requirements: - Strong technical knowledge applicable to the role, demonstrated more »