1 to 25 of 860 Permanent Service Delivery Jobs in the UK

within an MSP, serving as the primary escalation point for customers and team members. Blend technical expertise with managerial acumen to drive excellence in service delivery, employee development, and operational efficiency. Directly manage employee appraisals, recruitment efforts, SLA compliance, and round-the-clock support schedules. Key Responsibilities: * Champion … our clients Quality Management system, ensuring adherence to procedures and consistently high service levels for our clientele. * Provide proactive and reactive technical support to our customer base, resolving issues promptly and effectively. * Maintain seamless coverage of the technical desk, coordinating schedules for round-the-clock support. * Serve as the … interested then please apply or send your CV to ( tom . craig @ nextech - group . co . uk ) IT Manager - technical - Windows - MCP - MSP - Service Desk - IT Support - SLA - ITIL - KPI - Team Management more »

documentation of all support activities and solutions. Stay up-to-date with the latest industry trends and advancements to ensure the highest level of service delivery. What experience do you need as a 3rd Line IT Engineer? Previous experience working in an Infrastructure or 3rd Line role. Excellent problem more »

Service Transition Manager Full Time Permanent Hybrid (SE UK Home based with travel to client sites UK wide) £70-75K basic plus benefits Are you an experienced ITIL certified Service Transition Manager looking for a new challenge? Do you have a background in IT Service Transition … Service Design, Service Readiness and Continuous Improvement? Here at ARM we are recruiting for a full time permanent Service Transition Manager for a global IT services and consultancy client of ours. The Service Excellence, Design and Transition Department sets the standards for service design, transition … and delivery for our client. As the Service Transition Manager you will engage throughout the pre-sales stage through to delivery/service commencement or decommission to ensure all services are designed, configured, and transitioned utilising a standard approach and acceptance criteria. As a Service more »

and deliver new IT solutions as required. Managing the IT team to ensure they deliver against their day to day responsibilities and provide excellent service delivery to their internal and external customers. Managing, in conjunction with HR, and employee training requirements for all IT database, software or communications … equipment. Maintaining, in conjunction with Procurement, key IT relationships through negotiation and administration of supplier contracts and service agreements. Providing IT expertise and acting as a referral point for all core company applications, software packages and complex IT queries. Responsible for providing management information, monitoring and reporting concerns with … equivalent working knowledge. Understanding of best practice tools such as PRINCE2, Agile, Waterfall and ITIL. Benefits: 25 days holiday + bank holidays Death in Service Pension with Royal London Perkbox - discount/offers with various popular brands Cycle to work scheme A DBS Enhanced Disclosure is required for ALL more »

for team management and will collaborate with departmental heads across numerous areas within the business. You will play a key role in ensuring seamless service delivery to all employees, own and manage the IT process and policy including all area of security and cyber-security. What were looking more »

to-day of the role: Act as the first point of contact for suppliers from a contracts management perspective. Structure, schedule, and attend regular service review meetings with suppliers and IT Service Department members to maintain good relationships and meet service objectives. Maintain a record of performance … against KPIs for each supplier, identifying service improvement opportunities and addressing obstacles impacting service delivery. Work closely with senior managers to maintain the Supplier and Contracts database. Assist the ICT Contracts & Software Assets Manager with the in-year contract management process for IT contracts, including technical and performance … meetings and the annual contract review and negotiation process. Required Skills & Qualifications: Significant experience in Supplier Management. Extensive knowledge in performance Management: Service Level Agreements, Key Performance Indicators, and Continual Service. Hands-on experience within complex ICT Service environments. Familiarity with IT Service Management toolsets. Proven ability more »

day-to-day operational basis across both the Oldham and Sheffield sites. To champion best practices and continuous improvement in terms of security and service delivery. Responsibilities: Oversees all activities of the IT department. They determine the company's current and future IT needs and implement systems to meet … on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Service Manager, IT Manager, IT Team Leader, IT Services Manager, IT Systems Manager, IT Director, IT Service Manager, Technical Project Lead, IT Technical Manager more »

targeted financial software applications to large banks and motor manufacturers. These financial applications are provided in almost all cases under a Software as a Service (SaaS) model. The SaaS services are hosted across 5 globally distributed data centres and an ongoing transformation project over the next 5 years into … are will the role involve? Maintaining and continuously improving data centre infrastructure. Adopting, configuring, and maintaining third party products, as used in the overall service delivery, considering concerns such as security, cost, and functionality. Critically evaluating processes and methods of working and work to improve their efficiency. Providing more »

well established national business based in their Birmingham offices. The purpose of the role is to assist a small internal ICT team with the delivery and management of key supplier relationships for material ICT Contracts and Service Level Agreements (SLA's) to enable good services to be provided …/Knowledge: Experience working with ICT suppliers in an outsourced environment. Ability to prioritise, deliver to agreed deadlines and manage expectations. Conversant with ICT Service Desk ticketing software. Appreciation of project management methodologies. Working knowledge of service delivery frameworks, with reference to supplier management and change control. more »

UK IT Manager Theale Berkshire Our client is the leading service provider of Managed Equipment Services (MES) for the NHS and the private health sector in the UK. They are currently looking for a UK IT Manager to join their team based in Theale Berkshire. To be considered for … and deliver new IT solutions as required. Managing the IT team to ensure they deliver against their day to day responsibilities and provide excellent service delivery to their internal and external customers. Managing, in conjunction with HR, any employee training requirements for all IT database, software or communications … equipment. Maintaining, in conjunction with Procurement, key IT relationships through negotiation and administration of supplier contracts and service agreements. Providing IT expertise and acting as a referral point for all core company applications, software packages and complex IT queries. Responsible for providing management information, monitoring and reporting concerns with more »

Solution Architect to join our Digital, Data & Technology Department (DDaT). This role is crucial for our digital transformation journey, focusing on transforming technology service delivery and fostering strong partnerships across departments. As a Solution Architect, you will be a subject matter expert, providing technical leadership and ensuring more »

Manage Service Analyst Join a dynamic team as a Managed Services Specialist. Dive into a role where you'll oversee operations, streamline processes, and ensure seamless communication between various teams. Make an impact in a thriving environment where your expertise shapes superior service delivery. Roles Responsibilities Support the … internal software. Facilitating communication between data centres and customers. Coordinating with Managed Service, Technical Services, Internal Service Desk, Development, and Implementation teams through effective communication Meeting operational SLA's Support the Head of Enterprise Operations with daily processing responsibilities, including: Supervising, verifying, and finalising daily processing and batch … both direct and banking partner clients to ensure business. What you'll need Experience within a support background. ITIL Knowledge (V3 or V4) within Service Management. SQL knowledge and Experience, 2012/2014/2019 and SQL Querying Skills Understanding of Relational Databases. PowerShell experience beneficial Sound like something more »

business to develop whole-life infrastructure asset plans and standards to maximise value from our asset base and deliver growth, key renewals, excellent customer service and support decarbonising aviation. Your core responsibilities will be: Supporting the development of whole-life infrastructure asset plans and asset standards for groups of … assets across the airport. To support Airport requirements for growth, renewals, service delivery and efficiency through accurate asset data analysis and insight. This will form the basis of developing optimised asset management solutions. Support centres of excellence for asset groups, with defined asset owners, who can direct and … data and models to underpin the creation of asset management plans and support decision-making. To work collaboratively with the Airport operational teams, Capital Delivery and IT teams to work in an integrated fashion to support the delivery of capital investment schemes at the airport and realise benefits more »

important opportunities within the larger portfolio Gain deep understanding of customers business to seek new opportunities for growth Collaborate cross-functionally to ensure seamless service delivery and client satisfaction Experience youll bring Previous account manager experience ideally from a Travel or Virtual payments sector Fully fluent in Spanish more »

their client base, managing all interactions to guarantee swift and proficient resolution. You should have a minimum of 2 years experience in a customer service role within an IT environment, and preferably experience working in an MSP. Responsibilities of the Technical Account Manager: - Oversee and regulate the collective inbox … management or relevant stakeholders as needed. - Maintain meticulous records of client engagements and resolutions to ensure transparency and answerability. - Collaborate with the Head of Service Delivery to devise and implement superior standards for client support and service delivery. - Proactively spot avenues for process enhancement and augmenting the … client journey. - Engage in training and development activities to improve proficiency in service delivery and client relations. To discuss this opportunity further, APPLY NOW for a confidential conversation with your VIQU Consultant. For additional information, contact Katie Dark at (url removed). If you refer someone ideal for more »

As a Senior Regional Service Engineer, you will join a dedicated service team, where you will play a pivotal role in upholding the Krcher brand while delivering exceptional service to their customers. Within this role you will predominantly, maintain and repair for the South West covering where … be Oxford to Swindon. This role offers an exciting opportunity to contribute to the growth and success of Krcher by providing first class professional service and support for industrial cleaning equipment. Krcher, a globally recognised leader in cleaning technology renowned for commitment to innovation, quality, and customer satisfaction, Krcher … offers a dynamic work environment where employees can excel and grow professionally. Key Responsibilities for the Senior Regional Service Engineer Maintain a high standard of service and repair on all cleaning equipment, ensuring world-class service delivery Serve as a custodian of the Krcher brand, embodying more »

Are you passionate about IT, Customer Service and enjoy a challenge? If the answer is yes, then we would love to meet you. Were looking for a Digital Support Analyst to join our existing team in our Grimsby office . As Digital Support Analyst you will be providing 1st … systems within the organisation in a customer effective manner. To provide first line support of IT and related services to internal customers within agreed service levels with a constant focus on customer service and satisfaction. What is Lincolnshire Housing partnership like to work for? Were a local housing … holiday days a year pro rata (plus bank holidays) which will increase by 1 day per year for the first five years of service The ability to earn additional holiday days through full attendance Mental Health First Aiders across the business, lets be there for each other! Career Development more »

1st line Servicedesk support to the business. Deal with users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with IT Service Management (ITSM) best practices within the IT Service Desk, ensuring quality and performance standards are … to an efficient and effective IT Service. Principal Accountabilities: To provide a high level of technical first level IT support in line with IT Service Management (ITSM) best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. To … ensure that Incident and Service Request information is presented within the ITSM software application consistently to maintain effective internal technical and external customer communication and to avoid duplication of effort. To ensure that individual and team performance and quality targets are maintained. To maintain the IT Knowledgebase with internally more »

days a week in Colindale, London. An excellent opportunity for a Change Manager to join our team to be responsible for the service delivered to a large customer with a vast portfolio of technologies. What you will be doing: '€¢Liaising with Management at all levels in the organisation. Responsible … audit activities annually.'€¢Support Project teams to ensure Change management procedures are incorporated into their plans for new solutions and services'€¢Liaise with the Service Delivery and the wider Technical teams during the design, build and transition to production'€¢Authoring Internal Reporting monthly and contributing to customer reporting … on Change. What we are looking for: '€¢Proven experience of working in Service Delivery/Service Management within a large outsourced environment spanning multiple geographies and business units.'€¢Excellent knowledge of all ITIL Change Management and service support processes.'€¢Sound knowledge of IT infrastructure and application more »

to 4 x salary Share Save scheme Electric/Hybrid Car leasing scheme Cycle to work scheme Retail discounts Career development support Our IT Service Delivery team have an opening for an experienced Network Engineer to join them in supporting customer and internal projects across the South West more »

to 4 x salary Share Save scheme Electric/Hybrid Car leasing scheme Cycle to work scheme Retail discounts Career development support Our IT Service Delivery team have an opening for an experienced Windows Engineer to join them in supporting customer and internal projects across the South West more »

to 4 x salary Share Save scheme Electric/Hybrid Car leasing scheme Cycle to work scheme Retail discounts Career development support Our IT Service Delivery team have an opening for an experienced Windows Engineer to join them in supporting customer and internal projects across the South West more »

immediate requirement is for an experienced Team Lead to be a key part of our London team. Key Details: Permanent £65k london Operational Responsibilities Service ownership of all aspects of day to day delivery to our clients and partners Staff management to the onsite team/s and … rota Provide comprehensive reporting to the service delivery and account manager Attend monthly and quarterly service review meetings Providing a senior level of technical support at the point of escalation. Primary point of contact onsite for our client Operational Coordination between teams including the technical helpdesk, field … service, projects teams and client liaison Onsite expectations Strong leadership and team building initiatives Onboarding and training new staff members Conduct regular one to one meeting's with individual staff members Conduct weekly meetings to consistently improve the onsite service Identify and support training requirements or skills gaps more »

fully met. To be successful in this role, you must be able to demonstrate experience in working closely with technical resource whilst solution and delivery are in motion. You will be responsible for ensuring the technical delivery meets the business need and for updating and communicating with business … customer through the development process Share a clear vision and goal at the beginning of every release and sprint, drive and maintain this throughout delivery Formation and delivery of a clear backlog, with prioritised feature lists sequenced for efficient delivery Ensure product is compliant with HMRC, TPR … continuous improvement, flag innovation or changes that impact customer experience and generally push to ensure we are the best we can be in product delivery Knowledge and Experience Your background should include product ownership, delivery or support within payroll. The ability to work within a wider product team more »

part of the business development team to draft high quality facilities management responses to Invitations to Tender and the development of engineering and TFM service delivery models. Role Responsibility Supporting the Bid Manager and Sales Lead in providing technical responses and general narrative to bid requirements and drafting … sector Creative approach to developing maintenance packages that meet individual client requirements; including innovation, sustainability, energy management and cost savings Understanding of wider FM service lines; cleaning, CAFM, Helpdesk and front of house Attention to detail and ability to prioritise workload and meet tight deadlines Understanding of TFM and … wider FM service delivery, including cleaning services Qualifications Essential - Proven engineering/technical services background Essential APMP qualification (or similar) Essential Strong writing skills and command of the English language Desirable Educated to degree level previous bid writing experience Desirable Educated to degree level Location Fully remote London more »