1 to 25 of 830 Service Delivery Jobs in the UK

The Service Delivery Manager will act as the constant point of contact for customers and will be responsible for ensuring smooth service delivery and customer satisfaction. The main duties of the Service Delivery Manager will include setting up incident management and high-severity incident … and following the incident management processes. Managing Problem Management, Knowledge management and Change Management processes to ensure smooth implementation of changes without adversely affecting service delivery. Handling queries from Risk, Audit, and other customer teams and attending meetings to provide necessary information and support. Supporting any internal/external … or related field. ITIL certification is mandatory. Proven experience in a similar role, preferably in the banking or financial sector. Strong knowledge of IT service delivery processes and incident management frameworks. Excellent communication and interpersonal skills to effectively engage with stakeholders at all levels. Strong problem-solving and more »

based across the UK and over 30 years’ worth of expertise in the Civil Engineering sector. We place safety, innovation, professional development and excellent service delivery at the core of the work we do and take pride in receiving outstanding client feedback. Your Responsibilities: We are looking for … infrastructure contracts, ensuring stringent KPIs are met Liaising with the Programming team, ensuring the work bank is planned and resourced effectively Liaising with Works Delivery Managers and Commercial teams to review estimate submissions and final account details – analysing trends and reporting on buildings reactive and project performance Preparing and … in Construction or APM qualification, or be suitably qualified by experience A minimum of 5 years’ experience of managing reactive Buildings and Civils Works Delivery Frameworks PTS (Personal Track Safety) Experience in managing multiple projects work sites, preferably from within a Rail environment Commercial and Programming experience Safety Critical more »

NOC Engineer Southampton, Hybrid £45,000, 26 days holiday, 5% Pension, Death in Service Here you’ll expand your Linux skills within an environment of up to 80 Linux Servers, which are due to migrate to Red Hat shortly. With either commercial experience as a Linux Systems Administrator or … amongst others) and gain Red Hat or other Linux qualifications. A team of 8 NOC Engineers implement, monitor and support the IT infrastructure and Service Delivery of an international company helping to reduce energy waste and cost. Having placed most of the NOC team here over the years … part of the ongoing support and providing a reliable service. Working to strict Information Security Management best practices you’ll validate the compliance and delivery of services. Using the latest tools, you’ll proactively monitor the uptime of IT Systems, servers and services and dealing with outages appropriately. Provide more »

people and 123 different nationalities. Customer Experience and Transformation are Brambles/CHEP’s core priorities . Position Purpose The Sr. Manager, Global IT Service Delivery Management will join the newly created IT Service Management function, will own the day-to-day execution of Service Delivery … of all Major Incidents occurring within all technology towers across Internal, External and 3rd Party suppliers and will unite internal and external teams across Service Management, Technology Services Platform teams, Business Platform teams and Product teams to ensure suitable process automation is in place and that there is a … collaborative and effective approach to both Service Delivery and Major Incident Management. The Sr. Manager, Global IT Service Delivery Management will develop and embed processes throughout Technology Services that focus on delivering service excellence to our Brambles users, this will include the delivery of more »

Job Outline The Lexmark Enhance Service Desk (ESD) provides first and second line technical support to Lexmark International’s key Managed Print Service customers. The agents on the desk will act as the first point of contact for these customers, essentially representing Lexmark and its core values. The … ESD agents are expected to maintain a high level of customer service for all support queries and adhere to all service management principles. The role is based in Maidenhead where you will join a friendly, but focused IT support team. The ESD is a 7 day a week … operation and so there will be some weekend and bank holiday work on a rota basis. The Role Receiving, logging and managing requests for service from Managed Print Service customer Help Desks via the customer’s internal call management system 1st and 2nd line support- troubleshooting IT related more »

and Compliance Services (CCS - UK) Location: London Reporting to: Vice President CCS Role Summary: Integreon is looking for a Director to support the Global Delivery Lead for Managed Services in the CCS business unit, organizing and overseeing the daily operations of the UK team. Our CCS business unit is … understanding of corporate contracts management processes and typical workflows. Familiarity with the contracts management ecosystem, covering in-house legal departments, law firms, alternative legal service providers and LegalTech vendors. Strong team and operational leadership skills. Client-centric values. The ability to lead contracts management engagements and provide relevant technical … coaching to delivery teams. A focus on efficiency, continuous improvement and innovation in contracts management processes. Responsibilities & Duties: Support the CCS Global Managed Services Delivery Lead, overseeing the management and operations for the UK managed services accounts. Manage a team of CCS associates consisting of legal professionals including more »

discipline; Experience in some of the following areas is required: Systems Engineering on a small satellite programme, preferably across the full project lifecycle; Technical delivery of complex systems, software and/or electronic hardware; Spacecraft AIT and/or operations; Delivery of space technology and/or space … and will be encouraged to identify business/technology promotion opportunities. Responsibilities will include: Working as part of project teams to support mission/service delivery; Producing test and verification plans for the various stages of development; Planning and performing functional, electrical, mechanical and environmental tests at subsystem … are world class experts who design, build and operate space missions for global customers from our UK site. We also offer ‘Space as a Service' by flying customer payloads on our spacecraft and by providing customers the ability to upload digital applications to operate on our hardware. ISM was more »

multitasking skills. Expert knowledge of Asset Management and Ticketing Systems. Ability to lead, supervise, and mentor a team. Experience in complex change management and service delivery processes. COMPTIA Server+ and COMPTIA Network+ certifications. Preferred but not Essential: Previous training/qualifications within the Information Technology field. BICSI Technician more »

support the council's objectives and priorities. Lead a multidisciplinary team of IT professionals, fostering a culture of excellence, collaboration, and innovation. Oversee the delivery of reliable, secure, and cost-effective IT services and solutions to internal stakeholders and external partners. Collaborate with department heads and elected officials to … understand their technology needs and priorities, providing guidance and support to enhance service delivery and decision-making. Ensure compliance with data protection regulations, cybersecurity standards, and best practices in IT governance and risk management. Drive digital transformation initiatives, leveraging emerging technologies and innovative solutions to improve citizen engagement … streamline processes, and drive efficiency gains. Establish and maintain strong partnerships with vendors, service providers, and community organizations to enhance our IT capabilities and maximize value for our constituents. Requirements: Extensive experience in IT leadership roles within the public sector, with a proven track record of driving digital innovation more »

to date. Ensure that routine maintenance is carried out to all building plant, equipment, and systems to meet and exceed expectations, to the agreed service level agreements Undertake Technical Risk Assessment and method statement reviews and critique of Client's ‘third party’ hard services contractors Provide JCA contracted services … site operating protocols Ensure a professional image of JCA is presented to clients and end users at all times, exhibiting high level of customer service delivery In addition to the duties and responsibilities listed, the jobholder is required to carry out such other duties as may be required … From design and construction to fit-out and maintenance, JCA provides a bespoke solution to every client project. JCA offers clients a first-class service at all times, operating with transparency and integrity. We are proud to provide excellence as standard and its our mission to be recognised as more »

by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs/Writing. We more »

Accommodation Scheme in Vauxhall, London. As Halls Manager, you will be responsible for delivering the best possible experience for our customers and ensuring the delivery of cost-effective facilities and maintenance services. This appointment requires a hands-on approach to work alongside and manage a small in-house team … student turnaround period and check in weekends. Role outline: To manage and motivate a Halls team to operate student accommodation providing a high-quality service for customers To instruct the site team regarding Health & Safety, data protection & current legislation The role will involve managing partnership agreements with large external … institutes and meeting all the relevant KPI’s To support hospitality & customer service functions to include presentation of communal areas, handling of complaints and pastoral issues To manage the student cycle to ensure optimum occupancy and customer satisfaction. This will include marketing activities, scheduling for availability, viewings, check in more »

going through an exciting phase in our growth with a fast-paced trajectory across UK & Ireland. Our business strategy focuses on continually developing our service offering and providing the commercial support needed for this growth. This is a unique Commercial Finance opportunity with a focus on partnering with our … lifecycle · Lead Client discussions in services contract review and negotiations in partnership within house Contracts Managers · Assessment of complex risks throughout the contract and service delivery process · Establishment of internal risk mitigation and controls for sales account governance · Pricing reviews and assessment of business profitability driven by clients … and understanding of financial modelling, contract pricing and differing pricing models. Experience of Financial planning, analysis, budgeting, forecasting etc. Experience providing high standards of service to customers · Impeccable written and oral communication · Advanced MS Office skills (in particular Excel and PowerPoint) Knowledge of the legal environment relating to recruitment more »

who will play a vital part in the design, installation of the server infrastructure. The Infrastructure Engineer is responsible for day-to-day operational service delivery of specific infrastructure and applications. They will work within a team of Infrastructure Engineers to provide 3rd line support of Windows/… of individuals who love to have fun! 25 days annual leave, plus all UK bank holidays Bereavement Leave & Sick Pay Pension scheme & Death in Service Enhanced Maternity/Paternity & Adoption pay Employee Wellbeing Programme Refer a Friend Scheme (Earn up to £1000). Annual leave buy back scheme The … work within a global organisation which is rapidly growing. A fantastic working culture which promotes excellent work/life balance. Charity 50-50 & Long Service Award Please note - if you submit your CV, you are giving Europa Worldwide Group Ltd, and its subsidiaries consent to hold your personal data. more »

This role requires a combination of strategic thinking, leadership skills, and deep expertise in SEO best practices. What you’ll be doing Lead the service delivery for SEO across the agency. Develop and implement comprehensive SEO strategies to improve organic search visibility, drive traffic, and increase rankings for … our clients. Lead and mentor the SEO team, providing guidance, support, and development opportunities. Demonstrate SEO offering and delivery to our clients, confidently presenting and showcasing our SEO capabilities. Support new business opportunities by conducting audits and providing SEO strategic recommendations. Conduct in-depth SEO audits and assessments to more »

and customer interaction in the fast-paced world of investment operations? We're looking for a talented individual to join us as Investment Operations Delivery Lead who has Payments experience. Key Responsibilities: Team Management: Lead and inspire a team of operations professionals, providing guidance, support, and mentorship to ensure … and development. Programme Management: Take charge of managing a programme of work, overseeing multiple clients being onboarded in the coming months, and ensuring successful delivery within tight deadlines. Daily Operations: Run daily stand-up meetings, facilitate discussions, and assist the team in resolving operational issues and escalations effectively. Customer … Interaction: Collaborate closely with customers, addressing their needs, concerns, and feedback to ensure exceptional service delivery and satisfaction. Key Requirements: Experience: A background in Payments within the investment operations space, with a solid understanding of industry practices and processes. Leadership Skills: Proven ability to lead and motivate teams more »

Support Consultant are encouraged to apply for this position. Key Responsibilities You will be in a client facing position and be responsible for managing service delivery for applications Ensure availability of application and continuity of services Monitor & report status of services and ensure services as per agreed SLAs … basis against ticket inflow and provide input for capacity planning meetings Ensure effective management of RCAs, Problems, etc. Participate and present weekly/monthly Service Review Meetings Resolve escalated issues on a timely basis Communicate progress and status to the Steering Committee on a regular basis. Independently take up … and participate in Business workshops, Design End to End solutions with customer Delivery management and Extensive experience in leading the SAP AMS engagements. Should possess natural analytical way of thinking and troubleshooting issues. Understanding new business strategies, providing recommendations for automated solutions to support new strategies. Keep project owners more »

support with regulation, risk or compliance, Operate delivers. Human-led and tech-powered, it is the backbone of PwC’s unique approach to operational delivery - Execution Managed Services. Harnessing the power of tech and data, we work with some of the most recognisable organisations worldwide, wherever they need us … processes. Working with industry leading, alliance partners across architecture, development, and multiple other technologies, we interact with all technology platforms and provide tangible technology delivery at scale. Skills and Experience Previous experience in Managed Services with a business development focus including a detailed understanding of how multi year deals … and Application Managed Services teams to support pre sales activities including proposition development. Support the qualification and shaping of large multi year Technology managed service opportunities including responding to client RFI and RFPs. Working with the Go to Market Teams, Service Delivery Managers and Technical SMEs to more »

are looking for Head of Professional Services to lead our team in UKI, Nordics & Benelux region. Profile: Leadership and ongoing improvement of Professional Services delivery team across multiple product lines, while providing leadership to regional PS Managers (PSM). Responsible for implementing the strategy, coaching PSMs and driving high … performance of the engagement, the quality of project deliverables and report on the effectiveness of the engagement against the baseline plan. Oversee project resourcing, delivery & quality while motivating the team, and removing barriers for success Ensure overall project budgets, schedules and performance standards are attained and in a manner … and participate in key project milestone meetings Provide coaching to PSMs in recruitment, goal setting, performance evaluations, and career development of teams Act as delivery sponsor on projects; develop strong relationships and collaboration with key internal stakeholders and customers Collaborate effectively with other departments in the organization to address more »

border risks, wherever in the world their businesses take them. Some of the key responsibilities include: Manage and oversee all aspects of the multinational service delivery for the assigned portfolio and be accountable for the multinational client experience. Coordinate communication and project management across all internal and external … stakeholders throughout the program lifecycle Ensure appropriate design and effective delivery and service of assigned multinational programs. Provide multinational technical expertise to underwriters to ensure a compliant program structure and design, and adherence to all local regulatory requirements. Lead the promotion and adoption of the AIG Multinational End … to-End process . Lead and manage the day-to-day service delivery to ensure the timely issuance of accurate local policy and invoice documentation. Partner with Product Underwriters to manage the approval of facultative reinsurance panel participants and the collection of compliant reinsurance documentation for all assigned more »

follow-up on problems, initiating escalation procedures when necessary. • Uphold a high standard of professionalism in actions, demeanor, and appearance. • Guarantee customer satisfaction throughout service delivery transactions. • Adhere to client-specific Service Level Agreements, updating incident and request tickets accordingly within the ticketing system. Key Qualifications: • Appropriate … capabilities. • Capability to test and certify PCs, networks, servers, and client approved software applications and associated peripherals. • Familiarity with client-specific internal procedures and service delivery requirements. • Excellent analytical and client communication skills. • Potential requirement for client and/or governmental clearance. • Microsoft Server Certified Professional Certification or more »

patterns – 24x7 cover, average of 38hrs per week. Mixture of 8/9 and 12hr shifts The Senior Infrastructure Engineer is key to the Service Delivery organization within the client Programme. It is both reactive and proactive. It is a customer facing position in a demanding support organization. …/7 365 role. Key Skills: • Communication both written and verbal • Enterprise Level Infrastructure Understanding/Troubleshooting (Linux, DB2, MQ, Microsoft Windows Server, Network) • Service Level Management (Incident, Problem and Change Management) Operational Responsibilities: • Technical Management. • Coordination of Command Center and Technical Teams for problem determination and recovery • Identify … and implement service improvements. • Own and drive all service incidents through to service recovery. • Planning and Implementation of weekend maintenance period tasks • Manage change activity on live services. • Shift lead for Command Center team Additional Responsibilities: • Participate in 24/7 Rotating Shift Pattern • Support end to more »

stringent Data Centre standards. Strategising and executing network hardware and structured cabling decommissioning. Keeping all pertinent documentation and inventories up-to-date. Fulfilling all service requests within agreed-upon SLAs. Complying with client health and safety protocols. Adhering to manufacturer and client quality standards. Following approved processes from the … facility providers to maximize energy efficiency savings. Ensuring the smooth daily operation of the Data Centre, encompassing installations, decommissions, changes, and maintenance. Participating in service improvement projects related to the Data Centre. Conducting basic server configurations (IDRAC, ILO). Troubleshooting and escalating issues. Handling tasks such as racking, stacking … preferable). Keen attention to detail and a proactive approach. Proficiency in Infrastructure Technologies and Networking Concepts. Competency in MS Office and Helpdesk/Service Delivery Applications. Dependable and a team player. Ability to perform under pressure. Self-reliant and capable of working unsupervised. Adaptable regarding shift patterns. more »

Full life-cycle development in a pan-European enterprise development environment Experience working in an agile environment and implementing processes for agile development and service delivery such as ITIL, Lean and similar frameworks. Experience setting up and running project management tools such as Jira. What’s in it more »

The Agreement Manager is accountable for overall performance of the assigned agreement and warranty customers including agreement renewals, upselling, customer care and lifecycle services delivery during the lifecycle of the ESS installations. This includes driving financial, operative, and technical performance of customer installations, identification of customer pain points and … proactively identifying performance improvement measures. The Agreement Manager will work closely with the other ES&O teams to ensure a seamless process from project delivery into lifecycle support. Accountability: – Commercial and overall performance of assigned agreement and warranty contracts including renewals, upselling, and lifecycle margin. – Operative and technical performance more »