10 Permanent Service Delivery Jobs in Wales with Remote Work Options

services, and developing consulting offerings. You will have the opportunity to work closely with relevant teams such as Digital Transformation, IP, Global Technology Operations service delivery teams which will allow you to create and sustain your network within CGI. Required qualifications to be successful in this role This more »

Sapiens UK (Cardiff office) is urgently seeking a Project Director - a seasoned software implementation Project Manager, to join our team of Life & Pensions software delivery experts. You will hold primary responsibility for ensuring quality project delivery, whilst prioritizing customer satisfaction and loyalty. If you love the satisfaction of … overseeing software project delivery to external clients and you thrive on working with international software delivery experts, this is the role for you! Location: Cardiff, UK (Hybrid Flexible) Please note that this role is open to Candidates that can easily commute to our Cardiff office. We are not … understands and can manage the delicate balance of ensuring the profitable growth of Sapiens’ business in a defined account/territory, ensuring quality project delivery, achieving its financial targets, whilst ensuring that customer satisfaction and loyalty are optimized. This role has been identified as the central most significant role more »

Customer Success Manager | Service Delivery | Remote working (Must be Wales based) Trident Search have partnered with a Cyber Security company that specialize in managed detection and response. They help organisations to not only detect advanced threats and targeted attacks, but contain them too. The Role They are looking … for an experienced Customer Success Manager with service delivery experience within the cyber security space to join their growing team. This role is reporting directly to the Head of Service. Within this role, you will be responsible for management of onboarding, Continual improvements and support of the companies … years’ experience in IT services industry. Excellent verbal, written communication and presentations skills together with the ability to deliver customer presentations. Excellent understanding of service methodologies and approaches; preferably with previous IT operational management. Experience proactively seeking out and establishing new relationships across the customers organization, including contacts from more »

The role of a Senior Cost Manager includes the following responsibilities: Contribute towards bid and tender preparation and business development. Assume day - to - day delivery responsibility for projects/programmes of work and demonstrate the ability to take on tasks without supervision. Monitor project fees and ensure resource and … time inputs are in line with approved budgets. Ensure that change control processes are effectively managed for the services we provide. Strengthen our service delivery capability and promote knowledge capture, sharing and innovation. Prepare budget estimates, cost plans and client reports. Provide advice on procurement and contracts. Prepare … evaluation. Deliver all work outputs in an accurate and timely manner to a high standard of quality. Support the implementation of strategic initiatives at service and sector level. Manage the delivery of work through proactive involvement where appropriate and through performance management of personnel to ensure work is more »

experience Experience in working with technology in core business functions such as Finance, HR, Operations, Sales, Marketing etc. Experience of technology operations, project management, service delivery Experience of understanding and articulating the impact of emerging technology trends What you'll get in return Annual well-being allowance Cycle … to work scheme Casual dress code Death in Service Employee Assistance Programme Employee Referral Programme Enhanced Maternity, Paternity, and Adoption pay Enhanced Sickness Scheme Flexible working approach: Hybrid or fully remote Free on-site parking Paid charity volunteer days Paid leave for training 50% off gym memberships + discounted more »

IT Service Desk Manager/ITIL/Support - Cardiff IT Service Desk Manager with proficient experience in leading a team of service desk analysts. Experience managing SLAs and monitoring KPIs is also essential for this leading company based in central Cardiff. You will join an already established … service desk team that offers hybrid working, so 3 days in the office, and 2 days working from home. Essential Skills Required: Service desk team leading experience Experience with working in a service desk/IT helpdesk environment ITIL - Knowledge of service desk procedures General helpdesk … firm would be a bonus . Desirables: ITIL Certified Work with multiple helpdesk software The Role: This is a great opportunity for an experienced service desk team leader to have the chance to be part of an outstanding team filled with some of the most influential individuals in the more »

IT Service Desk Manager required by our market leading, award winning, professional services organisation based in Cardiff. The successful candidate will lead and manage a team of 10 Service Desk Engineers across 3 sites in the UK supporting close to 1,000 users. This role will be split … between management (75%) and hands-on support (25%). The IT Service Desk Manager will play a crucial role in maintaining high levels of customer satisfaction, managing service delivery, and driving continuous improvement initiatives within the service desk function. Main Responsibilities: Management Lead, mentor, and manage … a team of 10 service desk engineers, providing guidance, support, and coaching to ensure high performance and professional development. Oversee the day-to-day operations of the service desk, including ticket management, prioritisation, and resolution of IT support requests and incidents. Develop and implement service desk policies more »

Location: Cardiff/Hybrid working Salary: £26,500 Are you a talented individual that understands what excellent Customer Service looks like? Would you like to work for a company that values their employees, provides personal development and significant career progression? Our client has recently won a number of prestigious … training and flexible working. You will be reporting to the Customer Success Manager, the Customer Success Executive primary role is to provide world-class service to their customers by supporting them to achieve maximum results in utilising our client's technology platform. You will need to have: Excellent communication … attract the right candidates Ensure timesheets are submitted and approved without queries each week Attend weekly and monthly customer meetings, providing operational overviews of service delivery performance Provide training support to customers, to ensure they are using the technology effectively and efficiently Answer customer queries via phone, email more »

function servicing a multi-channel, multi-site contact centre operation. This is an ideal opportunity to help enhance and further develop Real Time and Service Delivery solutions within a fast paced organisation; this position provides a rare chance to really own and shape the methodologies and processes to … enable service level protection, customer experience and employee engagement initiatives. Interested applicants must clearly demonstrate experience of high performance within Real Time/Intraday management within a contact centre setting and possess the ability to proactively manage a team of RTA's and effectively engage, influence and negotiate across more »

in you within the first 12 months. In addition, you will receive a basic of £42,000 (rising to £45,000 after 12 months service and £50,000 after 24 months ) with 10% contributory pension, yearly bonus and £5500 car allowance The Company Services A SAFED and UKAS accredited … Maintaining client relationships Full Technical Specialist Support Operate within agreed authorities, inspection and H&S standards Clear customer focus and drive to achieve optimal service delivery Qualifications Knowledge, Skills and Experience: HNC or Level 4 qualification equivalent or above in any engineering discipline Hands on experience of fixing more »